Took my van in for a repair. Excellent service and felt well looked after. Warm and welcoming, knowledgeable staff. Kristen got me a much appreciated drink whilst I waited. Erika explained the fault f... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoNorflex House, Wiltshire Road, HU4 6PA Hull, East Yorkshire, GB
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Veja o que dizem as avaliações
Excellent customer service from both Kristen and Ellie whilst completing a van changeover. They were extremely helpful, courteous and professional with a cheery disposition which brightened up t... Ver mais
A empresa respondeu
Nothgate hull brilliant service, Nigel was so helpful nothing was to much trouble, helped me out twice with an issue and was sorted hassle free in minutes! Thanks Nigel
A empresa respondeu
First time using here for a work van service, had a lovely welcome this morning by Kristen, coffee made for me and snacks available. Had a lovely area set up where I could set up with laptop and do so... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Escrito pela empresa
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Informações de contato
Norflex House, Wiltshire Road, HU4 6PA, Hull, East Yorkshire, Reino Unido
- 01482 575777
4,9
Excelente
75 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Brilliant staff at the Hull branch.
Water pump went on my van over the Christmas period, and whilst away from home. Ellie & Chris at the Hull branch went above and beyond to get me back on the road. Brilliant staff, problem solved, can't ask for anything more.
28 de dezembro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Hull
Thank you for sharing your experience with us Martyn!
I’m so glad to hear that Ellie and Chris at our Hull branch were able to assist you during a challenging time and get you back on the road over the Christmas period.
Your kind words about their efforts will be shared with them—they’ll be delighted to know their hard work made a difference.
Thank you for taking the time to leave such a kind and thoughtful review.
We look forward to working with you again in the future.
Take Care,
Beth
Always a pleasure coming in
Always a pleasure coming in. Everyone is so helpful and very responsive.
Repairs are very quick and efficient.
26 de novembro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Hull
Hello Chris, thank you so much for your 5 star review!
We are so pleased to hear that the team at the Hull branch have been able to provide you with an amazing customer experience during your visit 😊
We always aim to go that extra mile for our customers and provide the best service and and your feedback truly validates our efforts.
I am sure the team will be thrilled to hear your feedback!
Thank you for choosing Northgate.
Take Care,
Beth Kell
The two girls in the reception was…
The two girls in the reception was really helpful and every time I visit you get greeted with a smile the vans are always spot on and when there not there quick to fix
25 de novembro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Hull
Thank you for your kind words, Karl!
It's fantastic to hear that our reception team consistently provides a warm and friendly welcome.
We’re glad you’ve had such positive experiences with our vans and that any issues are resolved quickly.
Your feedback motivates us to keep delivering excellent service—thank you! 😊
We look forward to welcoming you back in the future.
Take Care,
Beth Kell
Lee and Ellie in the hull branch are…
Lee and Ellie in the hull branch are super helpful and very informative, will definitely be using again. Thank you guys!
19 de novembro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Hull
Thank you so much for your kind words!
We're thrilled to hear that Lee and Ellie at our Hull branch provided you with such a positive experience.
Your feedback means a lot to us, and we look forward to serving you again soon.
Thanks for choosing Northgate! 😊
Very helpful staff.always friendly…
Very helpful staff.always friendly Ellie and Nigel and Kirsten alway smile been using this northgate for years
23 de outubro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Hull
Hi Mark,
Thank you for your fantastic review! We're thrilled to hear that Ellie, Nigel, and Kirsten always greet you with a smile and provide friendly, helpful service. It's wonderful to know you've been choosing Northgate for years, your loyalty means a lot to us!
Take care,
Laura
Very friendly staff welcoming
Very friendly staff welcoming, jobs are always done to the highest standard and on time
23 de outubro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Hull
Kyle, thank you so much for your kind words! We're delighted to hear that our team made you feel welcome and that the work was completed to the highest standard and on time. Providing friendly service and top-quality results is always our goal, so it’s wonderful to know we met your expectations.
Take care,
Laura
Great customer service,they have there…
Great customer service,they have there own canteen that they Instantly take you,also refreshments and biscuits why you wait,staff are very friendly,and happy to help
14 de outubro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Hull
Thank you so much for your kind words, Adam!
We're thrilled to hear that you had such a wonderful experience at our Northgate branch and you were offered refreshments upon your arrival.
The team at Hull strive to provide exceptional service to all our customers, and your feedback truly validates our efforts.
We look forward to welcoming you back soon!
Take care,
Beth Kell
What a great manager Gemma is at this…
What a great manager Gemma is at this company you should be proud of her effort her customer care is outstanding what a pleasure to have her dealing with the problem I had and dealt with it quickly and very smoothly and got results kind regards Brian
18 de setembro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Hull
Thank you for taking the time to leave a positive review.
We're delighted to hear that your visit went smoothly and that our team provided a quick and smoothly service.
I am sure Gemma will be delighted with your feedback.
We look forward to working with you long into the future!
Kind Regards
Adele Bates
Great service and super polite
Great service and super polite
Erika 👍🏻
29 de julho de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Hull
Hi Jason, thank you so much for your 5 star review!
We are delighted to hear that the team at Hull were able to provide great service, I can assure you the team will be thrilled to hear your feedback.
If you require any further assistance please do not hesitate to contact us on the details below.
Kind regards,
Imogen
I recently praised the service in your…
I recently praised the service in your branch. I forgot to mention Nigel who was also excellent. Please pass. Thanks on to him.
6 de julho de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Hull
Hi Paul, thank you so much for your 5 star review!
We are so thrilled to hear that Nigel and the team at Hull were able to assist you with excellent customer service. I can assure you that Nigel and the team at Hull will be so pleased to hear your feedback.
We look forward to working with you long into the future.
Take care,
Imogen
I dropped my van off with this Branch…
I dropped my van off with this Branch last week and was given a loan vehicle whilst mine was been repaired. The service was great. However, it was topped today with the awesome service from Ellie and Kristen. I had need to return the loan vehicle as the dash board was lit up with warning lights like a Xmas tree. The two aforementioned members of the Hull team could not have been more obliging. Nothing was a problem given how busy they both were. One of them even showed me how to use the coffee machine. After an apology - very rare these days - the pair organised another loan vehicle in no time at all.
Really impressive service and attitude. A far cry from the service I've received from another of your depots.
Well done ladies and thank you for your help.
4 de julho de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Hull
Hi Klasi, thank you so much for your 5 star review!
Its sounds like Ellie and Kristen are an amazing asset to our team here at Northgate! We are always striving to provide excellent service to our customers as we know it is what they deserve so this is really refreshing to hear. I can assure you the team at Hull will be thrilled to hear your feedback.
We look forward to working with you long into the future.
Take care,
Imogen
Customer Engagement
Having booked my Lease Van in for repair,The diagnosis and repair was prompt.Big thanks to Dairycoates Branch Manager and the girls in the office who actually went the extra mile and to which my replacement vehicle would not have been possible , their prompt actions facilitated this.This would have not been possible without their customer engagement.My overall experiance was very posotive.
6 de junho de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Hull
Hi Paul, thank you so much for your 5 star review!
We are so pleased to hear that the team at our Hull Depot were able to assist you in the best way possible. Its always satisfying to hear that we were able to attend our customers when they need it the most! I can assure you they will be so thrilled to hear your feedback.
We look forward to working with you long into the future.
Take care,
Imogen
Northgate A+
The Hull branch 100%.
Nigel Ross - great guy goes above and beyond.
13 de maio de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Hull
This is great news Mark, It is so pleasing to hear that Nigel exceeded your expectations and provided the 5* service in which we thrive to deliver. We look forward to working with you long into the future.
Take care
Laura
Hull branch hero’s 🙅♂️🙅♂️
Kristen Ellie Lee Nigel we have become close over the past few months and they are a fantastic help when my veihcle needs repaired credit to northgate hull branch 👍
20 de março de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Hull
Thank you so much for taking the time to leave such kind words for Kristen, Ellie, Lee and Nigel, Craig.
It is a pleasure to see what a positive experience you've had with our Hull branch and I am sure that the whole team will be delighted with your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Amazing staff
Really helpful here, pleasant staff and helped me out massively.
Thankyou
14 de fevereiro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Hull
Thank you so much for taking the time to leave your kinds words, Phil. I am sure that our team at Hull will be delighted to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
The staff are always very polite and…
The staff are always very polite and very helpful I have a very good relationship with Kristen & Ellie at Northgate Hull.
Jan (Welch civils Ltd)
14 de fevereiro de 2024
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Hull
Thank you for your wonderful feedback, Jan! We are delighted to hear that you consistently experience excellent service from our staff, and it's fantastic to know that you have developed a positive relationship with Kristen and Ellie at Northgate Hull.
We will make sure to pass on your kind words to Kristen and Ellie, as they are valuable members of our team.
Take care,
Laura Griffiths
Hull Depot
Kristen, Nigel, Dale and Ellie really looked after me after being broken down for 6 hours. Credit to the team. Looked after me and made my hire process very easy.
Thank you
1 de novembro de 2023
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Hull
Hi Tom!
It's lovely to hear about the fantastic support you received from Kristen, Nigel, Dale, and Ellie after such a challenging situation.
Thank you for acknowledging and appreciating the efforts of the team, i am sure they will be thrilled to see such wonderful feedback!
Take Care,
Bethannie Kell
Did what they said they would and kept…
Did what they said they would and kept communication clear.
1 de setembro de 2023
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Hull
Hi Victoria,
It's excellent to hear that the individuals you've been working with have maintained clear communication.
We look forward to working with you long into the future.
Take care,
Laura Griffiths
Positive & helpful assitance
Positive & helpful assitance, professionaly handled
18 de agosto de 2023
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Hull
Thank you so much for taking the time to leave such a wonderful review.
Northgate will always put customers first and provide the best service possible. I am overjoyed that our team at Hull have provided this, and I am sure that they will be over the moon to see your positive feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Great work from the guys at Hull
Great work from the guys at Hull. Went out of the way to get me a replacement vehicle even though they were really low on stock. Brilliant customer service.
5 de julho de 2023
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Hull
This is great news, Chris. Many thanks for taking the time to leave us feedback. The team at Hull will be thrilled to hear of how they have positively impacted your day.
Take care,
Laura Griffiths
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