Went with van for service. Really helpful staff and comfortable waiting area with refreshments. Staff try really hard to resolve any issues practically as well.
A empresa respondeu
Localização
Trocar localizaçãoBuilding 3 Charnwood Edge Business Park, Syston Road, LE7 4UZ Leicester, Leicestershire, GB
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Veja o que dizem as avaliações
Very efficient, knowledgeable and friendly staff. Northgate provided a great service with the repairs to my vehicle. I would highly recommend.
A empresa respondeu
I last minute tuned up with vehicle issues, front desk colleagues were on it getting me sorted, dealing primarily with Olivia who got me booked in and then the guys in the workshop turned me around wi... Ver mais
A empresa respondeu
Always great service from this team. My company hires from here, so have been up on various occasions throughout the year, both waiting for a service or repair, or swapping vehicles. They're alwa... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Escrito pela empresa
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Informações de contato
Building 3 Charnwood Edge Business Park, Syston Road, LE7 4UZ, Leicester, Leicestershire, Reino Unido
- 0116 246 0212
4,9
Excelente
121 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Northgate Vehicle Hire - Leicester
Hi Lacum, thank you for your great review!
We’re really pleased to hear you received very good service from our team — that’s exactly what we aim to deliver every time.
We appreciate your support and hope to see you again soon!
Take care,
Imogen
Resposta da Northgate Vehicle Hire - Leicester
Hi there, thank you for your review!
We're really glad to hear you had a great experience with our service.
Your feedback means a lot to our team, and we look forward to welcoming you back again in the future.
Take care,
Imogen
Great Service
Great Service. Staff very helpful. Thank you very much
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leicester
Hi Michael, thank you so much for your lovely review!
We’re delighted to hear you found our service great and our staff helpful — that’s exactly what we aim for every day.
We really appreciate you taking the time to share your feedback, and we look forward to seeing you again soon. Thanks again! 😊
Take care,
Imogen
Very good customer service
Very good customer service, easy to book appointments. Very friendly and helpful service desk staff. Free coffee!
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leicester
Hi there, thank you for your great review!
We’re really pleased to hear that you found our booking process easy and that our service desk team were friendly and helpful. And of course, we’re glad you enjoyed the free coffee too! ☕
Thanks again for your feedback — we look forward to welcoming you back soon.
Take care,
Imogen
Exceptional Service
What can I say? The levels of service from the Leicester branch are world class! From the moment I made the phonecall this morning, to the moment I left with a fully working van. Everybody was absolute class.
I phoned the branch in the morning to ask if somebody was able to see and rectify an issue caused by another Northgate branch. Nothing was too much trouble for these guys. They fixed my brake light, double checked my tyres as well completing a few other jobs that required attention.
We were greeted by the very polite and helpful Olivia and Nick and passed over to members of the branch management team and technicians. Like I said.. they were all top class and I can't thank them all enough! Brilliant experience!
Ed (Arlo & Jacob)
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leicester
Hi Ed, thank you so much for taking the time to leave such a fantastic review! We’re absolutely delighted to hear about your experience at our Leicester branch.
It’s great to know that Olivia, Nick, the management team, and our technicians were able to get everything sorted for you so quickly and thoroughly. We’ll be sure to pass on your kind words to the whole team – feedback like this really means a lot to them.
We’re really pleased we could turn the situation around for you and get you back on the road with a fully working van. Thanks again for choosing Northgate, and we look forward to helping you again in the future.
Take care,
Imogen
Engine light on dash
Excellent service from the minute I walked in by the lovely reception lady. Got look at straight away with brilliant communication while I waited in the nice friendly reception with a coffee. Kept me updated on the works that the van needs and back on the road within 1 hour. Can’t find a fault with Northgates service.
29 de janeiro de 2026
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leicester
Hi there, thank you for such a fantastic review!
We’re really pleased to hear you received excellent service from the moment you arrived. It’s great to know our reception team made you feel welcome and kept you well informed while you waited comfortably. Getting you back on the road quickly is always our priority, so we’re delighted we could do that within the hour.
We truly appreciate your kind words about Northgate and look forward to helping you again in the future 😊
Take care,
Imogen
From the minute I walked I
From the minute I walked I. I was made to feel welcome , a coffee and a biscuit was welcome on the cold morning, top marks for the receptionist .
Then I was greeted by the service manager Anil who assured me that the vehicle is booked in and then asked for the keys to give to his mechanical Kehill,
The vehicle was promptly serviced with no mess left and an over view was given to me of the worked carried out .
An exceptional experience
28 de novembro de 2025
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leicester
Hi Paul, thank you so much for taking the time to share such a detailed and wonderful review!
We’re delighted to hear that you felt welcomed from the moment you arrived — a hot coffee and biscuit is always a good start on a cold morning!
We’ll make sure to pass on your kind words to our receptionist, as well as to Anil and Kehill. It’s great to hear that the service was carried out promptly, professionally, and with everything clearly explained afterward.
We truly appreciate your feedback and are thrilled that your experience with us was exceptional. Thank you again for choosing our team — we look forward to welcoming you back in the future! 🌟
Take care,
Imogen
My current hire van was due for service…
My current hire van was due for service
Dropped off and was ready in 2 days
New tyres the lot really look after their vehicles
Awesome work guys well done
20 de novembro de 2025
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leicester
Hi Robert, thank you for taking the time to share your experience.
We're really glad to hear that your hire van’s service went smoothly and was turned around quickly. It’s great to know the new tyres and full check-over left you impressed — our team takes real pride in looking after every vehicle.
Awesome customers like you make it all worthwhile! Thanks again for the kind words.
Take care,
Imogen
Great service,easy booking over the…
Great service,easy booking over the phine,update on workshop work and friendly staff. 10 of 10 happy with service.
10 de novembro de 2025
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leicester
Hi Daniel, thank you so much for your kind words!
We're delighted to hear you found the booking process easy, appreciated the workshop updates, and were looked after by our friendly team. A 10 out of 10 really means a lot to us!
We’re glad you’re so happy with the service and look forward to seeing you again soon.
Take care,
Imogen
Use the Leicheater branch for last 2…
Use the Leicester branch for last 2 year. Ever have an issue . Easy service booking , updates on workshop service and repairs ,friendly staff.
10 de novembro de 2025
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leicester
Hi Adrian, thank you for your fantastic feedback and for being a loyal customer over the past two years!
We're so pleased to hear you've had such a smooth experience with our Leicester branch — from easy bookings and clear updates to our friendly team.
Your continued support means a lot to us, and we look forward to keeping you on the road for many more years to come!
Take care,
Imogen
Quicker than expected service
Quicker than expected service. Nick and Dan were pleasant, helpful and made sure I was comfortable whilst waiting. Good service and will be sure to use this northgate in future
29 de outubro de 2025
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leicester
Hi Kieran, thank you for your wonderful feedback!
We’re delighted to hear that Nick and Dan made you feel comfortable and that your service was completed quicker than expected.
It’s great to know you’ll be choosing Northgate again in the future — we really appreciate your trust and recommendation.
Take care,
Imogen
Fast, problem free service
Fast, problem free service, tea/ coffee machine on site in a nice waiting area.
Nick & Dan were helpful.
29 de outubro de 2025
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leicester
Hi Grant, thanks so much for your lovely review!
We’re glad everything went smoothly and that you enjoyed the waiting area (and the tea and coffee!). Nick and Dan will be really pleased to hear your feedback.
Take care,
Imogen
I last minute tuned up with vehicle…
I last minute tuned up with vehicle issues, front desk colleagues were on it getting me sorted, dealing primarily with Olivia who got me booked in and then the guys in the workshop turned me around with new pads all round, two new tyres, a fresh oil service and got me back on the road within a few hours. Mick the workshop manager keeping me updated throughout. Great friendly service throughout.
28 de outubro de 2025
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leicester
Hi Greg, thank you so much for sharing your experience!
We’re really pleased we could get you back on the road so quickly. It’s great to hear that Olivia, Mick, and the workshop team took good care of you — we’ll be sure to pass along your kind words to them.
We really appreciate you choosing our Stoke branch, especially at the last minute, and we’re delighted the service met your expectations.
Thanks again for the lovely feedback, and we hope to see you again soon (under less stressful circumstances!).
Take care,
Imogen
Quick Van Repair
Got in as I had a locking issue on my rental van, I got served at reception swiftly and they managed to get the issue resolved quickly as well. Very nice service. Great coffee machine.
28 de outubro de 2025
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leicester
Hi Jake, thank you so much for taking the time to leave us a review!
We’re delighted to hear that our team was able to assist you quickly with the locking issue on your rental van, and we’re especially pleased you enjoyed the service at reception. 😊 It’s wonderful to know our coffee machine added a little extra to your visit too!
We’ll make sure to pass your kind words along to everyone involved. If there’s anything else we can help you with — now or in the future — please don’t hesitate to reach out.
We look forward to welcoming you back.
Take care,
Imogen
Another visit for van service another…
Another visit for van service another pleasant experience here WiFi wireless charging and refreshments staff friendly as always
21 de outubro de 2025
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leicester
Hi James, thanks so much for taking the time to share your experience!
We’re delighted to hear your van service visit was another pleasant one. It’s great to know you enjoyed the WiFi, wireless charging, and refreshments — and of course, our friendly team is always here to help.
We look forward to seeing you again soon!
Take care,
Imogen
Absolute legends
Absolute legends, friendly helpfully staff. All-round great service. Special mention to Nick who took me to get some food, as I was stranded without. Can't praise everyone enough.
10 de outubro de 2025
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leicester
Hi Trevor, thank you so much for your amazing words!
We’re thrilled to hear that our team, especially Nick, was able to support you when you needed it most. It’s great to know we could help not just with the service but also with a little extra kindness. Your praise means the world to us and motivates everyone here to keep doing their best.
Thanks again for taking the time to share your experience — you’re always welcome here!
Take care,
Imogen
Excellent service from Olivia and Nick
3 de outubro de 2025
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leicester
Hi Ismaeel, thanks so much for the shoutout!
Olivia and Nick will be thrilled to hear you had excellent service from them. We’re proud to have such a great team looking after our customers.
Looking forward to helping you again soon!
Take care,
Imogen
Resposta da Northgate Vehicle Hire - Leicester
Hi Nathan, thank you so much for your kind words!
We’re delighted to hear you found our team polite and helpful. It means a lot to us to know we’re making a positive difference.
We look forward to helping you again soon!
Take care,
Imogen
Friendly staff who made my visit comfortable.
29 de agosto de 2025
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leicester
Hi Craig, thank you for your kind feedback!
We’re so happy to hear our staff made your visit comfortable. Providing a friendly and welcoming experience is really important to us.
We hope to see you again soon!
Take care,
Imogen
Overall great service
Overall great service, very quick and efficient, highly recommended and staff very friendly and helpful.
29 de agosto de 2025
Avaliação não solicitada
Resposta da Northgate Vehicle Hire - Leicester
Hi Nathan, thank you so much for your kind words!
We’re delighted to hear you had a quick and efficient experience with friendly and helpful staff. Your recommendation means a lot to us!
If you ever need anything else, don’t hesitate to get in touch. We’re always here to help!
Take care,
Imogen
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