The parts staff are friendly and helpful but you never know who you’re going to talk to with all calls going through a call center. We have just ordered £1000 worth of parts and asked for delivery due... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Customer service, helpful, understanding, polite, keeping you updated on work at all times, whether small jobs or a big job looking after you vehicle while there. Good around service. Had bad experi... Ver mais
A empresa respondeu
Emma, Jo, and Amelia are absolutely amazing. They’re always there to help us run our big fleet and respond within minutes whenever we need support. Their quick responses and constant help keep our f... Ver mais
A empresa respondeu
Took my sprinter for some service work doing last week, absolutely first class treatment from start to finish. Having only used normal garages before this i can never go back to using them. I wil... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária Mercedes Benz
- Oficina Mecânica
- Mecânica de Carros
- Concessionária de caminhões
- Loja de peças automotivas usadas
Escrito pela empresa
Northside Truck & Van offer the sale, service and repair of the entire Mercedes-Benz commercial vehicle range. Our sales and services are tailored to cover every customer want and need, carrying the largest volume of stock vehicles across all UK based Mercedes-Benz dealerships. Our range of service packages and repair assistance are accessible to every Mercedes-Benz owner, whether or not you purchased your vehicle with Northside.
Informações de contato
Summit House, Woodland Park, Bradford Road, BD19 6BW, Cleckheaton, Reino Unido
- 01302304858
- enquiry@northside.co.uk
- www.northside.co.uk
4,6
Excelente
516 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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As pessoas também visitaram
Very pleasant front of house team and…
Very pleasant front of house team and the service was completed when they said and ready to pick up on time.
14 de julho de 2025
Avaliação não solicitada
Resposta da Northside Truck & Van
Hi JH
Thank you for choosing Northside and taking the time to leave your review.
We're delighted to hear that you had a positive experience with our front of house team and that your service was completed on time. We always strive to provide friendly service and reliable timing, so it's wonderful to know we met your expectations.
We look forward to seeing you again in the future
Kind regards
Customer Care Team
Great friendly service
Great friendly service . Smooth transition from buying to driving off with vehicle.
22 de julho de 2025
Resposta da Northside Truck & Van
Hi Probuild Ltd
Thank you for choosing Northside and taking the time to leave a 5* review.
We're delighted to hear that you experienced friendly service, It's always our goal to make the process as easy and enjoyable as possible.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Excellent service from Amy Price
We took our Motorhome to Northside Truck and Van at Elland Road Leeds.
From start to finish Amy Price was amazing. Kept us updated every step of the way. Excellent customer service and with a smile is very rare these days. Nothing was too much trouble for Amy. She really went above and beyond liaising with our motorhome dealer for us,which made it so much easier. If only everywhere had the customer service that Amy gave us.
Thank you again Amy we will definitely be back if we need help in the future. 😊
21 de julho de 2025
Avaliação não solicitada
Resposta da Northside Truck & Van
Hi Nicky
Thank you so much for your kind review. We're delighted to hear that Amy provided you with such excellent customer service and kept you updated throughout the process. She truly cares about going above and beyond for our customers, and it's fantastic to know her efforts made your experience easier and more enjoyable. We really appreciate your kind words and look forward to welcoming you back in the future if you need any assistance. Thanks again for choosing Northside Truck and Van! 😊
Kind regards
Customer Care Team
Jo is such a great ambassador for this…
Jo is such a great ambassador for this business - efficient keen and customer focused.
We trust them with our sprinter based Hymer and they consistently perform, are trustworthy and decent value for money.
They also go beyond expectations with weird stuff that happens with motorhomes!
18 de julho de 2025
Avaliação não solicitada
Resposta da Northside Truck & Van
Hi Andy
Thank you so much for your kind words! We're thrilled to hear that Jo and the team have been able to provide you with reliable, trustworthy service and that you feel confident trusting us with your motorhome. We always aim to go above and beyond, especially when it comes to those unexpected motorhome quirks. Your support and feedback mean a lot to us—thanks again for sharing your experience!
Kind regards
Customer Care Team
Right from my first phone call a couple…
Right from my first phone call a couple of weeks ago the service from Northside has been prompt and efficient and helpful. My main point of contact has been Amelia who has been helpful all the way along. Also Josh who worked on the van again helpful and explained the issue… Also everyone else in the office was also just nice and pleasant to deal with. This place in not round the corner from me but well worth the trip.
4 de julho de 2025
Avaliação não solicitada
Resposta da Northside Truck & Van
Dear Peter,
Thank you for choosing Northside and taking the time to leave a 5* review.
We're thrilled to hear that your experience with Northside has been prompt, efficient, and helpful from start to finish. Amelia and Josh will be delighted to know their efforts made a positive impression, and we'll be sure to pass along your appreciation to the whole team. We truly value your trust, and it’s great to hear that the trip was worth it for you. If you ever need anything in the future, don’t hesitate to reach out.
Kind regards
Customer Care team
Great Company
Really easy to work with, one of my favourite companies to communicate with.
3 de julho de 2025
Avaliação não solicitada
Resposta da Northside Truck & Van
Hi Lily,
Thank you for choosing Northside and taking the time to leave a review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Very polite and helpful staff
Very polite and helpful staff, work carried out in a timely manner. I will book my vehicles here again.
12 de junho de 2025
Avaliação não solicitada
Resposta da Northside Truck & Van
Dear D Connolly
Thank you so much for your kind words. We're glad to hear you were happy with our service and the team’s professionalism. We look forward to welcoming you back and taking care of your vehicles again in the future.
Kind regards
Customer Care Team
Clear up front pricing
Clear up front pricing. Very knowledgeable technicians who understand the product. I trust them with my Motorhome to do a good job. Always really helpful and easy to talk to. Had a B service MOT and ATF change along with some field remedies all done with no fuss.
24 de junho de 2025
Avaliação não solicitada
Resposta da Northside Truck & Van
Hi Jim
Thank you for the great feedback! We're glad you found our team knowledgeable and easy to work with. It's always a pleasure to service your Motorhome—thanks for trusting us!
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
When you know, you know
When I first used Northside years ago service was so poor that I left once our contract ended, 6 years later I'm back with them and boy what an improvement.
No matter what my issues are the team always come up with a solution, especially Serena, she really does look after you, she's like my unofficial account manager.
If only all my clients had a Serena :)
16 de junho de 2025
Avaliação não solicitada
Resposta da Northside Truck & Van
Hi Jon
Thank you for giving us another chance—and for such a fantastic review! We're genuinely glad to hear you've noticed the improvements over the years. It's great to know the team is delivering solutions that work for you, and we couldn't agree more about Serena—she truly goes above and beyond for our customers. We'll be sure to pass on your kind words to her. Here's to continuing the journey together and making sure your experience stays a positive one!
Kind regards
Customer Care Team
Amazing 5 Stars
Got booked in very last minute thanks to Tayla, Understood we have very little downtime for our vehicles and went above and beyond for us:) Even speaking direct with the parts department who was also very helpful as always. Great set of people and always like to have a laugh.
23 de junho de 2025
Avaliação não solicitada
Resposta da Northside Truck & Van
Hi Will
Thank you so much for the amazing 5-star review! We're thrilled we could help you out at short notice—Tayla will be especially happy to hear your kind words. We understand how important it is to keep your vehicles on the road, and we're always happy to go the extra mile. Great to hear you had a positive experience with the parts team too—they’ll appreciate the shout-out! We look forward to welcoming you back (and sharing a few more laughs) soon!
Kind regards
Customer Care Team
Tayla is absolutely fantastic!
Tayla is absolutely fantastic!
We’ve brought our company van to Northside several times for servicing and maintenance, and every single time, Tayla has made the entire process seamless. From booking us in to answering any questions, she’s always friendly, approachable, and incredibly helpful—even when it’s outside her department. Tayla consistently goes above and beyond to support us, and we truly can’t recommend her or the team at Northside highly enough. Thank you again for the outstanding service!
14 de maio de 2025
Avaliação não solicitada
Resposta da Northside Truck & Van
Hi Briana
Thank you for choosing Northside and taking the time to leave your feedback.
Tayla is a valued member of our team and we'll be sure to pass along your kind words.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Reception staff are lovely
Reception staff are lovely, entertaining and have kept me happy whilst I wait for my van. Overall great service.
20 de junho de 2025
Avaliação não solicitada
Resposta da Northside Truck & Van
Hi Callum
Thank you so much for your kind words! We're delighted to hear that our reception staff made your experience enjoyable and that you're happy with our service. We look forward to assisting you again in the future!
Kind regards
Customer care Team
Decals - Warranty defect.
Kane, the NTV representative dealing with this claim was excellent from start to finish. The same cannot be said for your Sub-contractor, Alton cars at Leeds. These were terrible to deal with.
18 de junho de 2025
Avaliação não solicitada
Resposta da Northside Truck & Van
Hi Dean
Thank you for taking the time to share your feedback. We're really pleased to hear that Kane provided you with excellent service throughout your claim—he’ll be glad to know his efforts were appreciated.
We’re sorry to learn that your experience with our sub-contractor, Alton Cars in Leeds, didn’t meet expectations.
If there's anything further you'd like to discuss or if we can assist in any way, please don’t hesitate to get in touch.
Kind regards
Customer Care Team
Outstanding customer service always…
Outstanding customer service always received. Parts and quality repair always assured.
16 de junho de 2025
Avaliação não solicitada
Resposta da Northside Truck & Van
Hi David,
Thanks for choosing Northside and taking the time to leave a 5* review.
Customer experience is very important to us at Northside and your kind words have been passed to the team at Leeds.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Excellent service
Excellent level of service, would highly recommend, great communication from all in the service department at Northside Bradford especially Brian.👍
30 de maio de 2025
Avaliação não solicitada
Resposta da Northside Truck & Van
Hi Jonathan
Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with our service team at Northside Bradford. We'll be sure to pass on your compliments to Brian and the rest of the team.
Kind regards
Customer Care Team
4 hours for a B service!!!
4 hours for a B service, constantly telling me it would be ready in 20 mins, no excuse given for reason why it took so long. Useless……
9 de junho de 2025
Avaliação não solicitada
Resposta da Northside Truck & Van
Hi Mark
Thank you for taking the time to leave your feedback.
We completely understand your frustration, especially with the repeated time estimates and lack of clear communication.
To enable us to look into this further please can you email your registration number to customercare@northside.co.uk
Kind regards
Customer Care Team
Steve was so helpful
Just want to say a massive thank you to Steve who works here. I have had a number of problems with my sprinter and he always goes out of his way to help offering advice and sourcing the parts I need. A credit to your company!
9 de junho de 2025
Avaliação não solicitada
Resposta da Northside Truck & Van
Hi Soft Joes
Thank you so much for your kind words! We’re thrilled to hear that Steve has been able to support you so well with your Sprinter. He’s a valued member of our team, and your feedback means a lot to all of us. We’ll be sure to pass along your thanks to him directly. If there’s ever anything else you need, don’t hesitate to reach out!
Kind regards
Customer Care Team
Great Service from Amelia.
Great Service from Amelia.
We have dropped of several vans to be repaired.
On both visits Amelia was friendly, engaging and very helpful.
Nice to see people who care about the job with great professionalism.
Totally recommend.
Mike - Arnold Clark York
6 de junho de 2025
Avaliação não solicitada
Resposta da Northside Truck & Van
Hi Mike
Thank you so much for your kind words and recommendation!
We’re thrilled to hear that Amelia provided you with such a positive experience during your visits. She truly takes pride in her work, and your feedback means a lot to our team. We're glad we could assist with your vans and appreciate your continued trust in our service.
Looking forward to helping you again in the future!
Kind regards
Customer Care Team
Amy Price at Northside really helped me…
Amy Price at Northside really helped me with some issues on my Vito van. The service and work carried out was excellent and great value for money.
Extremely professional and pleasant experience. Thank you Amy.
3 de junho de 2025
Avaliação não solicitada
Resposta da Northside Truck & Van
Hi Paul
Thank you for your generous feedback. We are delighted to hear that Amy Price and the team at Northside were able to assist you with your Vito van and that the service met your expectations in both quality and value. Providing professional and courteous service is always our priority, and your kind words are greatly appreciated. Please do not hesitate to contact us should you require any further assistance in the future.
Kind regards
Customer Care Team
Resposta da Northside Truck & Van
Hi Andrea
Thank you for choosing Northside and taking the time to leave your review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
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