Norton Way Group - Chiswick Honda Avaliações 

697
O TrustScore é 4 de um total de 5

3,8

4 Power Road, W4 5YT London, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

This is positive feedback for the car service department at Honda Norton way Chiswick . I was greatly assisted by the service reception manager Stacey Harding who ethically professionally helped me o... Ver mais

Avaliado com 5 de um total de 5 estrelas

I bought a new bike from Honda Chiswick last month. This is my Third bike in 3 years. I have to say that the experience at Chiswick was way better than any previously. The team were awesome and went f... Ver mais

Avaliado com 5 de um total de 5 estrelas

I purchased a new Honda Civic Advance 2024 from Honda at Chiswick, and due to circumstances outside of the scope of the dealership, there were some problems with the vehicle. Mr William Cramp Gene... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Unprofessional and False Information. Never again with Chiswick Honda for sure. They first delayed my Handover until late evening. They didn't get the addon done at the time of Handover. N... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Concessionária
  2. Oficina Mecânica
  3. Oficina de Automóveis
  4. Loja de peças para motocicletas
  5. Loja de motocicletas
  6. Revendedora de carros usados

Escrito pela empresa

Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.

Norton Way Group, Serving North Herts & London since 1989

Escrito pela empresa

We strive to deliver only the best customer service.
Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.

Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

697 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 54% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(697)

140 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Yusif Khan is outstanding

28 de março de 2024
logotipo da Norton Way Group - Chiswick Honda

Resposta da Norton Way Group - Chiswick Honda

Hello Jan, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! We will pass on your compliments to Khan. All the best – Chiswick Honda.

Avaliado com 5 de um total de 5 estrelas

Very competitive cost

Very competitive cost, quick and efficient communications.

28 de março de 2024
logotipo da Norton Way Group - Chiswick Honda

Resposta da Norton Way Group - Chiswick Honda

Hello Christopher, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! All the best – Chiswick Honda.

Avaliado com 4 de um total de 5 estrelas

I bought a Honda Jazz and exchanged my…

I bought a Honda Jazz and exchanged my old one. All proceeded smoothly, but it was often difficult to contact Aryan. When I did he was very helpful. I was initially told there was no manual (all online), but did eventually manage to get hold of the printed material.

8 de março de 2024
logotipo da Norton Way Group - Chiswick Honda

Resposta da Norton Way Group - Chiswick Honda

Hi Felicity, thank you for the 4* rating! All the best - Chiswick Honda.

Avaliado com 1 de um total de 5 estrelas

Bad experience

I bought my new motorcycle 2 months ago, it came with a damaged front disc, I went to Honda 3 times, they didn't care about my problem, plus they wanted to charge me to fix it, considering I bought a new bike with a warranty. Horrible experience, second bike that I buy in 2 years with them. I had to pay for my pocket to be repaired😞

28 de fevereiro de 2024
Avaliação não solicitada
logotipo da Norton Way Group - Chiswick Honda

Resposta da Norton Way Group - Chiswick Honda

Good morning Iran, we are very sorry that you have had this experience with us. We have passed your comments on to our managers including our head of business Ken Scarratt who you can contact at ken.scarratt@nortonway.com. We hope we can restore your faith in Chiswick Honda Bikes.

We are sorry we were unable to help you in this particular case. Unfortunately damage to a brake disc is not something that we can claim for under the Honda Warranty scheme , especially as the bike has been out of our care for quite some time. Regards. Chiswick Honda.

Avaliado com 5 de um total de 5 estrelas

Highly satisfied with the service…

Highly satisfied with the service provided to me by Aryan Samnani, who was looking after me at all that time through out. Very impressed with his knowledge, patience and his ability! Could not asked for a better service!
Highly recommend Aryan as a seller consultant. As well Chiswick Honda as a great dealer as always!
Many thanks to everyone who works there!♥️

23 de março de 2024
logotipo da Norton Way Group - Chiswick Honda

Resposta da Norton Way Group - Chiswick Honda

Hi Oksana, thank you for taking the time to write us a 5* review! We always appreciate feedback from our customers and are pleased to hear you were highly satisfied with the service provided.. We will pass on your compliments to Aryan. We hope you are enjoying your car and look forward to welcoming you back again soon. All the best - Chiswick Honda.

Avaliado com 1 de um total de 5 estrelas

So I came in to buy a Honda I saw…

So I came in to buy a Honda I saw online. I called up and spoke to a young gentleman and booked an appointment. I was on time for me appointment and I didn’t remember the person that I spoke to, well the sales person didn’t even send me an appointment confirmation as I requested because I’m bad with names. So I spoke to this lovely young receptionist, looked like she was out of love island sipping away on redbull. She also didn’t take my name. I mean she is representing Honda. First person I saw when as I walked in, chewing gum sipping on redbull. Great look Chiswick Honda.

So after waiting for 20 mins, not even offered a drink or a seat this Eastern European young lady came out and her greeting was ‘how can I help?’ No introduction, don’t even know who she is, was dressed as if she worked at JD Sports. I explained I had an appointment, she rolled her eyes and said with attitude who with? I said I couldn’t remember and her reply was disgusting- ‘well if you don’t know how am I supposed to help you and then asked me to go and sit down like a naughty child in the corner’

Waited and waited no one came. I asked around and apparently she was the manager!!

I left disappointed, disrespected and furious. How can a manager talk in such a way to customers, no respect or regard was given. I looked inside the big glass office and could see her giggling with a long haired chap. So unprofessional.

I will never return to Chiswick Honda ever again.

Disgusting management and front office house.

Avoid avoid avoid

5 de março de 2024
Avaliação não solicitada
logotipo da Norton Way Group - Chiswick Honda

Resposta da Norton Way Group - Chiswick Honda

Hi Roger, we are very sorry to hear of your recent experience with us. We have passed your comments onto our managers including our head of business Mark Morris who you can contact at mark.morris@nortonway.com we hope we can restore your faith in us. - Kind regards - Chiswick Honda.

Avaliado com 5 de um total de 5 estrelas

Regular customer in Chiswick…

Regular customer in Chiswick branch.Helpful staff who will go extra mile to answer questions in store and over the phone.
Good selection of cars, excellent after sales support. Trustworthy and reliable.

14 de março de 2024
logotipo da Norton Way Group - Chiswick Honda

Resposta da Norton Way Group - Chiswick Honda

Hi Veronika, thank you for taking the time to write us a 5* review! We always appreciate feedback from our regular customers. We hope you are enjoying your car and look forward to welcoming you back again soon. All the best - Chiswick Honda.

Avaliado com 1 de um total de 5 estrelas

Poor customer service

The person who sold me the car was very pleasant but the service otherwise has been very annoying and frustrating. I am not sure why no one can get my name correct on any document. I have just received the document from the DVLA and again wrong name. This smacks of very poor customer service and lack of attention to detail.

20 de março de 2024
logotipo da Norton Way Group - Chiswick Honda

Resposta da Norton Way Group - Chiswick Honda

Hi Pamela, we are very sorry to hear of your recent experience and issues with your car. We have passed your comments onto our managers including our head of business Mark Morris who you can contact at mark.morris@nortonway.com we hope we can restore your faith in us. - Kind regards - Chiswick Honda.



Avaliado com 2 de um total de 5 estrelas

Room for improvement

The car I arranged the week before to collect was not there when I arrived to complete the transaction and drive away. And nor was the paperwork. A transaction that should have taken an hour took all day.

18 de março de 2024
logotipo da Norton Way Group - Chiswick Honda

Resposta da Norton Way Group - Chiswick Honda

Good morning, we are very sorry that the collection of your car took such a long time and that it was not initially ready. We have passed your comments on to our managers including our head of business Mark Morris, whom you can contact at mark.morris@nortonway.com We hope we can restore your faith in Chiswick Honda.

Kind regards - Chiswick Honda.

Avaliado com 5 de um total de 5 estrelas

Rory Brent was brilliant with helping…

Rory Brent was brilliant with helping me find a bike and was helpful with general biking questions. I'd recommend this place to anyone looking for a bike.

19 de março de 2024
Avaliação não solicitada
logotipo da Norton Way Group - Chiswick Honda

Resposta da Norton Way Group - Chiswick Honda

Hi Bryn, thank you for taking the time to leave us a lovely review! We are pleased to hear that you received brilliant service from Rory. We hope you are enjoying your bike. We look forward to seeing you again soon. All the best - Chiswick Honda Bikes.

Avaliado com 5 de um total de 5 estrelas

The service we received was excellent…

The service we received was excellent and we are Extremely satisfied with our service from a lovely person called Shannay Ennis!
Thanks for all your help guys!

15 de março de 2024
logotipo da Norton Way Group - Chiswick Honda

Resposta da Norton Way Group - Chiswick Honda

Hi Raja, thank you for taking the time to write us a 5* review! We always appreciate feedback from our customers and are pleased to hear you found our service excellent especially the service you received from Shannay. We will pass on your compliments to her and we hope you are enjoying your new car and look forward to welcoming you back again soon. All the best - Chiswick Honda

Avaliado com 5 de um total de 5 estrelas

Good service

14 de março de 2024
logotipo da Norton Way Group - Chiswick Honda

Resposta da Norton Way Group - Chiswick Honda

Good morning Robert, thank you for the 5 stars! Glad you had a good service with us. Take care - Chiswick Honda.

Avaliado com 5 de um total de 5 estrelas

An excellent experience overall.

An excellent experience overall.

Adrian is a fantastic Honda Representative who took care of me and covered all of the needs and requirements I had for purchasing a new vehicle. The Chiswick garage is excellent, very friendly, knowledgeable and courteous and every staff member I interacted with was very pleasant.

We bought the new Honda Civic Advance and it's a fantastic car to drive. Honda offer a range of very good offers when purchasing new. I would highly recommend them and the car.

2 de março de 2024
logotipo da Norton Way Group - Chiswick Honda

Resposta da Norton Way Group - Chiswick Honda

Hi Josh, thank you for taking the time to leave us a lovely review! We are pleased to hear you had an excellent experience with us especially with Adrian. We will pass on your compliments to him. We hope you are enjoying your new Civic Advance We look forward to hearing from you again soon. All the best - Chiswick Honda.

Avaliado com 5 de um total de 5 estrelas

The staff Shane n Daniel Krebs made it…

The staff Shane n Daniel Krebs made it easier 4 me 2 make my decision for rhe Cr-v

5 de março de 2024
logotipo da Norton Way Group - Chiswick Honda

Resposta da Norton Way Group - Chiswick Honda

Good morning, thank you for the 5 stars happy you enjoyed your experience with us and hope you are enjoying your Honda CR-V. Take care - Chiswick Honda.

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