All went generally well. Was a little irritated when the day they said they would try to have the car ready came and went with no explanation and i ended up picking the car up exactly 1 week later. A... Ver mais
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Veja o que dizem as avaliações
Exceptional service from all the staff, professional and friendly and very knowledgeable. Would highly recommend the service Department they are always faultless in sorting any problems. Thank you esp... Ver mais
As someone who hadn't purchased a car for 15 years plus, Mark at NW Honda made the process clear, seamless and painless to navigate. There was no pushy sales of extra products, simply clear explanatio... Ver mais
A empresa respondeu
We recently bought a beautiful lexus from your branch in Letchworth and was looked after by a wonderful sales executive caleed Katie. She made sure we understood every step of the sales process amd... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- Oficina Mecânica
- Oficina de Automóveis
- Loja de peças para motocicletas
- Loja de motocicletas
- Revendedora de carros usados
Escrito pela empresa
Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.
Norton Way Group, Serving North Herts & London since 1989
Escrito pela empresa

- We strive to deliver only the best customer service.
- Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.
Informações de contato
Norton Way, North, SG6 1BL, Hertfordshire, Reino Unido
- 01462559827
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 54% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Awful Service!
Awful Service!! I booked my bike in for a service and chain & sprocket replacement a month in advance as I was going on holiday.
I rang and confirmed a day prior and all was said to be ok.
When I arrived making a 20 mile journey on a cold rainy morning, I was
told without much of an apology that the parts had not arrived.
I should never be returning there and got much better service at Grafton.

Resposta da Norton Way Group - NW Honda

Resposta da Norton Way Group - NW Honda
Honda
The Honda staff at Norton way Letchworth were warm and welcoming. Michael George charming individual and very supportive to purchasing my car. Michael very knowledgeable that gave me reassurance to buy Honda for there quality and reliability. Hopefully I will stay with Honda to purchase my next future car.

Resposta da Norton Way Group - NW Honda
The service is excellent
The service is excellent. Katie Hodgkinson supported me great through out the service. Thanks Katie and team!

Resposta da Norton Way Group - NW Honda
Great customer service from Mark…
Great customer service from Mark Meredith whom we purchased our Honda HRV at Honda Letchworth very helpful and knowledgeable from purchase to collection highly recommended

Resposta da Norton Way Group - NW Honda
Top notch customer service
Honda has always been friendly and very helpful in their customer service. Efficient and reliable, kept us updated from start to finish.
Will definitely recommend Honda to family and friends.

Resposta da Norton Way Group - NW Honda
As someone who hadn't purchased a car…
As someone who hadn't purchased a car for 15 years plus, Mark at NW Honda made the process clear, seamless and painless to navigate. There was no pushy sales of extra products, simply clear explanation of the benefits of each and time to decide if we wanted these or not. The minor cosmetic blemishes we'd spotted with the vehicle were removed and the vehicle was delivered direct to my home. I'd happily recommend NWH to anyone looking for a new car.

Resposta da Norton Way Group - NW Honda
Great purchase experience
Katie in Sales was very professional and knowledgeable. She was extremely helpful throughout the purchase of my new car.

Resposta da Norton Way Group - NW Honda
Efficient service.
Efficient service.
The sales member of the team knew the car I was asking about.

Resposta da Norton Way Group - NW Honda
Great commutation including video of…
Great commutation including video of car we bought. Nothing was too much trouble for Mark who answered our questions honestly and without the pressure selling often associated car salesman. He and his manager showed flexibility by including delivery in our final deal (about a 2 hour drive) . No hesitation in recommending this company. Thank you Mark for all your help.

Resposta da Norton Way Group - NW Honda
Good efficient service by Mark and…
Good efficient service by Mark and would recommend to anyone wanting to purchase a car

Resposta da Norton Way Group - NW Honda
Best Place in the Home Counties to Buy a Honda
Bought a CRV from them last week and cannot rate Norton highly enough, from the very kind lady who makes the best coffee to Katie Hodgkinson who is just the best sales person and gave the most comprehensive breakdown of all their services & offerings, the features of the model we bought, and took my wife & I on a thorough test-drive… 10/10

Resposta da Norton Way Group - NW Honda
first class service
first class and very helpful from start to finish as not been able to view car was sent a video of the car but as just recived it it looks like its just came out of the show room big thanks to leedan who been there from ordering to reciving this wonderful car also helped and kept me up to date with my honda civic sr 1.6 diesel and helped do the paperwork with over the phone or email

Resposta da Norton Way Group - NW Honda
Top Sales Staff
I bought a used car and part exchanged my car and the sales staff were amazing. I test drove the car and organised the price for mine on the day. They were knowledgeable and trustworthy and I would buy from here again. Friendly and well priced excellent condition vehicle.

Resposta da Norton Way Group - NW Honda
An absolute pleasure
An absolute pleasure! I love my new Honda ZR-V! Katie went above and beyond in not only helping me get acquainted with my new car, but also helping my mum with her Honda Jazz. Customer service excellent from start to finish. Highly recommend Norton Way Honda Letchworth!

Resposta da Norton Way Group - NW Honda
Mark - Top bloke in Sales - thank you
Mark on sales looked after me purchasing my next Honda after 15 years of owning my civic which had been a brilliant vehichle .
My new vehicle is a HRV I hope it looks after me as my civic did.
I purchased this in October- so far so good.
Mark was very helpful with great customer service, support & care.
Communication was outstanding, Mark I felt valued my loyalty and custom with Honda.
The sale was smooth slick & organised, a big shout out to Mark for his time & help 😀 kind regards Jayne

Resposta da Norton Way Group - NW Honda
Awesome, stress free car buying experience
Made the process of buying a used car super easy and stress free. The car is great and I had it delivered to my door over 100 miles away from the showroom. The staff were super friendly and not pushy. I've had a very bad experience in the past with vw. Honda are great. Norton way honda are great. Thanks krishan!

Resposta da Norton Way Group - NW Honda
Highly recommended
Lovely dealership, with knowledgeable, friendly staff, who made the process of purchasing the car seamless.

Resposta da Norton Way Group - NW Honda
INFORMATIVE AND HELPFUL
The salesman was very helpful and informative and listened well as to what I was after as just having become a widow I was a bit dubious about looking on my own.

Resposta da Norton Way Group - NW Honda
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