Norton Way Group - NW Peugeot Avaliações 

474
O TrustScore é 4.5 de um total de 5

4,6

Works Road, SG6 1NT Hertfordshire, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We have purchased a new car from here and the service was exceptional. The guys were very helpful and knowledgable and helped us get the best deal possible. Thanks again.

Avaliado com 1 de um total de 5 estrelas

This is a new post due to the reply below. Don't change any engine settings without guaranteeing the engine's future operation. My Peugeot only had the engine acoustics checked, as described in the em... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Having bought 2 cars from Dawn at Peugeot Letchworth before, it was an easy decision to use them for a third time. However, Dawn was day off, so Archie took care of us. He was friendly, put us at ease... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Just purchased our 4th lease car from Norton Way motors & have found the process user friendly & professional from the sales team onsite. However the latest Credit Company Stellantis only seem to use... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Concessionária
  2. Oficina Mecânica
  3. Oficina de Automóveis
  4. Loja de peças para motocicletas
  5. Loja de motocicletas
  6. Revendedora de carros usados

Escrito pela empresa

Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.

Norton Way Group, Serving North Herts & London since 1989

Escrito pela empresa

We strive to deliver only the best customer service.
Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.

Informações de contato

  • Works Road, SG6 1NT, Hertfordshire, Reino Unido

  • 01462559759

4,6

Excelente

O TrustScore é 4.5 de um total de 5

474 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 52% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(474)

142 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great experience with purchase of new…

Great experience with purchase of new car and part exchange. David Mende was amazing and helped a lot.

13 de setembro de 2025
logotipo da Norton Way Group - NW Peugeot

Resposta da Norton Way Group - NW Peugeot

Good morning Samira Sistek, thank you for the 5-stars! Hope you are enjoying your new car! Take care - Norton Way Peugeot.

Avaliado com 5 de um total de 5 estrelas

I recently purchased my Peugeot 008…

I recently purchased my Peugeot 008 from you. The lovely lady (Diane Daniels) in sales was amazing!! She was extremely knowledgeable and nothing was too much trouble she guided me through the whole process.....as she knew how important this was for me to get it right. 10 out of 10

26 de agosto de 2025
logotipo da Norton Way Group - NW Peugeot

Resposta da Norton Way Group - NW Peugeot

Good morning Gill Haves, thank you for the 5-stars and taking the time to leave us this kind review! It is much appreciated. Take care - Norton Way Peugeot.

Avaliado com 5 de um total de 5 estrelas

Pleasant & helpful

Pleasant & helpful. Not pushy or hard sell. Still helpful after sale.

11 de setembro de 2025
logotipo da Norton Way Group - NW Peugeot

Resposta da Norton Way Group - NW Peugeot

Good morning C.D, thank you for the 5-stars and taking the time to leave us this review. It is much appreciated and we will pass on your compliments to the team and we hope you are enjoying your new 308. All the best - Norton Way Peugeot

Avaliado com 5 de um total de 5 estrelas

Best car dealership in the whole of Hertfordshire

We had the best experience we have ever had with a car dealership, from the moment we walked in to have a look. Stewart was excellent very helpful, polite and was happy to go through everything.
He kept us updated once the car was ordered.
When collecting the car Stewart again was amazing with showing us everything and the courtesy call a few days after collecting was also something we found really good.
We was made to feel very welcomed and valued as a customer.
Thank you Stewart and the team at Peugeot Norton Way

5 de setembro de 2025
logotipo da Norton Way Group - NW Peugeot

Resposta da Norton Way Group - NW Peugeot

Good morning Holly Davis-Smith, thank you for the 5-stars and taking the time to leave us this lovely review. It is much appreciated and we are pleased to hear that your experience with us was the best you have ever had. We will pass on your compliments to Stewart and the team and we hope you are enjoying your 2008. All the best - Norton Way Peugeot

Avaliado com 5 de um total de 5 estrelas

Buying a car made easy!

David, made my experience wonderful. The dealership is on point, accommodating, knowledgeable and easy to work with. Took care of everything that was requested. Will always buy again.

11 de setembro de 2025
logotipo da Norton Way Group - NW Peugeot

Resposta da Norton Way Group - NW Peugeot

Good morning Babar Hassan, thank you for the 5-stars and taking the time to leave us this lovely review. It is much appreciated and we are pleased to hear that your experience was wonderful. We will pass on your compliments to David and we hope you are enjoying your 2008. All the best - Norton Way Peugeot

Avaliado com 5 de um total de 5 estrelas

Highly recommend

Norton way.. fast efficient and very professional. Dave was amazing. Gave us updates with our car a delivery dates etc. highly recommend!

3 de setembro de 2025
logotipo da Norton Way Group - NW Peugeot

Resposta da Norton Way Group - NW Peugeot

Good morning LB, thank you for the 5-stars and taking the time to leave us this lovely review. It is much appreciated and we are pleased to hear that your experience was amazing. We will pass on your compliments to David and we hope you are enjoying your 2008. All the best - Norton Way Peugeot

Avaliado com 5 de um total de 5 estrelas

Overall a great experience

Last night my wife and I picked up my wife's Peugeot 2008.
I would like to thank David Mence for making the whole experience Stress free.
David was not at all pushy and although he has a job to do did not try to sell us things we did not want as we have experienced at other big dealerships.
A time was arranged to collect the car and David sorted out the paperwork.
David then showed us round the car and went through the features and controls.
For the first I can remember when buying a car David had put some petrol in for us.
Great service many thanks.

19 de setembro de 2025
Avaliação não solicitada
logotipo da Norton Way Group - NW Peugeot

Resposta da Norton Way Group - NW Peugeot

Good morning Ian Sissons, thank you for the 5-stars and taking the time to leave us this lovely review. It is much appreciated and we are pleased to hear that the service you received was great. We will pass on your compliments to David and we hope you are enjoying your 2008. All the best - Norton Way Peugeot

Avaliado com 5 de um total de 5 estrelas

David was very helpful through the…

David was very helpful through the whole process of ordering and getting us into our brand new Peugeot 5008.

He kept us informed all the way through and was quick to answer any questions we had. He also did us a walk round video showing us our new car when it arrived at the dealership.

He was kind enough to let us choose a time and day for the pick up the car that worked for us. When we arrived we were offered a drink and promptly did all our paperwork.

He was able to give us a quick talk through getting us started in our new car and has also been helpful with some aftercare.

7 de setembro de 2025
logotipo da Norton Way Group - NW Peugeot

Resposta da Norton Way Group - NW Peugeot

Good morning Carly Bycroft, thank you for the 5-stars and taking the time to leave us this lovely review. It is much appreciated and we will pass on your compliments to David. We hope you are enjoying your new 5008. All the best - Norton Way Peugeot

Avaliado com 5 de um total de 5 estrelas

Fantastic Service - Dawn you are a star

I cannot praise the service we received from the moment we browsed through the cars to the day we collected our car and this was all down to Dawn, she is incredible. I felt so comfortable with her honesty and non pushy style that we just had to purchase a car through her, she made the whole experience fun and her knowledge is second to none, she took us through the whole car, set up many things for me and nothing was rushed. 5* Service all round - Thanks Dawn

5 de setembro de 2025
logotipo da Norton Way Group - NW Peugeot

Resposta da Norton Way Group - NW Peugeot

Good morning Tracey Masters, thank you for the 5-stars and taking the time to leave us this lovely review. It is much appreciated and we are pleased to hear that you received fantastic service. We will pass on your compliments to Dawn and we hope you are enjoying your 3008. All the best - Norton Way Peugeot

Avaliado com 5 de um total de 5 estrelas

Very Happy Customer

Recently purchased a car from David and the service was great, friendly and was able to answer any questions we had. Would happily recommend them to friends & family!

31 de agosto de 2025
logotipo da Norton Way Group - NW Peugeot

Resposta da Norton Way Group - NW Peugeot

Good morning Nic C, thank you for the 5-stars and taking the time to leave us this kind review. Take care - Norton Way Peugeot.

Avaliado com 5 de um total de 5 estrelas

It was a great experience of going 2 a…

It was a great experience of going 2 a main dealership and driving my new car off the forecourt I always dreamt off doing that and it was brilliant and something I will never forget so thank you Norton and David for that

21 de agosto de 2025
logotipo da Norton Way Group - NW Peugeot

Resposta da Norton Way Group - NW Peugeot

Good morning John Clarke, thank you for the 5-stars and kind words. We are very happy we could help and we are so pleased to here that your experience with us was great. We will pass on your compliments to David and we hope you are enjoying your new car. Take care - Norton Way Peugeot.

Avaliado com 2 de um total de 5 estrelas

Not impressed. Owned car 2 weeks and I've had to return twice.

I've had the car two weeks it's already been back for the wheels to be replaced in the correct order after they were incorrectly fitted. Today the batteries were either dead or low. However I'm not fond of someone talking to another person with the board Infront of their mouth and looking at me. The young lady who dealt with me was lovely though.

22 de agosto de 2025
logotipo da Norton Way Group - NW Peugeot

Resposta da Norton Way Group - NW Peugeot

Good morning Deborah Wakeling, thank you for taking the time to leave us this review. We are sorry that you have had some issues with the car after purchasing it and we have passed your comments on to our managers, including our head of business Paul Sames whom you can contact at: paul.sames@nortonway.com we hope we can restore your faith in Norton Way Peugeot.

Avaliado com 5 de um total de 5 estrelas

Really good sales experience

A superb experience from the test drive with Dawn through the quote and eventual order placement to the final delivery and collection. Kyle in the finance team was also very helpful in progressing the finance agreement etc. can thoroughly recommend Norton Way Peugeot. Thank you!

14 de agosto de 2025
logotipo da Norton Way Group - NW Peugeot

Resposta da Norton Way Group - NW Peugeot

Good morning Lynn Arderne, thank you for the 5-stars and kind words. We are happy we could help and we are pleased to hear that your experience was superb from start to finish! We will pass on your compliments to Dawn and Kyle. Take care - Norton Way Peugeot

Avaliado com 5 de um total de 5 estrelas

Dave was amazing from the start of…

Dave was amazing from the start of putting our order through for a new car. He kept us up to date every step of the way. He was a pleasure to deal with. He sent us a video of our car before we even collected the car. When we did collect the car he went through every aspect. Highly recommended.

20 de agosto de 2025
Avaliação não solicitada
logotipo da Norton Way Group - NW Peugeot

Resposta da Norton Way Group - NW Peugeot

Good afternoon Nick B, thank you for the 5-stars and kind words. We are happy we could help and we are pleased to hear you had an amazing experience! We will pass on your compliments to Dave and we hope you are enjoying your new car . Take care - NW Peugeot.

Avaliado com 5 de um total de 5 estrelas

Very friendly staff

Very friendly staff , kept up to date with all stages of getting my car . Also available after sale for any issues .

12 de agosto de 2025
logotipo da Norton Way Group - NW Peugeot

Resposta da Norton Way Group - NW Peugeot

Good morning Angela Lynwood, thank you for the the 5-stars and taking the time to leave us this review! Take care - Norton Way Peugeot.

Avaliado com 1 de um total de 5 estrelas

Avoid these crooks!

**UPDATE 01/10/25** Emailed Paul Sames on 27 August, as advised in the response from Norton Way and am currently still awaiting a response from him! I will now be taking this further as it is an absolutely disgusting service, particularly when I have done what I was asked to do. Haven't heard anything from any of the Managers that supposedly had my complaint passed on to them either, surprisingly!

Took my car in for a service and MOT back in January and was told then that it would need front (60% worn)and rear (50% worn)pads and discs in about 6 months time and they provided me with a quote. Called back to book it in a month ago and was told the quote had now expired and it would cost more. Rang a different independent garage to book it in (thankfully) and took it in on Friday. Ten minutes after I dropped ot off, they called me and asked me to go back and have a look at it. Front pads were only 20% worn and backs were still practically brand new!!! Had I taken it back to Norton Way, they would have charged me an extortionate amount for doing absolutely nothing, as there was nothing to be done. Thankfully, the garage I did take it to were extremely honest and refused to carry out work that clearly didn't need doing. I will be taking this further and reporting them as it is totally unacceptable behaviour, but just wanted to make others aware, so they don't get ripped off by these cowboys!

15 de agosto de 2025
Avaliação não solicitada
logotipo da Norton Way Group - NW Peugeot

Resposta da Norton Way Group - NW Peugeot

Dear Joanne Fanthorpe, we are sorry to hear of your experience with us and the discrepancies with quotes. We have passed your comments on to our managers including our head of business Paul Sames whom you cant contact at paul.sames@nortonway.com We hope we can restore your faith in Norton Way Peugeot. Take care - Norton Way Peugeot.

Avaliado com 5 de um total de 5 estrelas

Brilliant service with so much help and…

Brilliant service with so much help and advice. Very friendly staff, would definitely use them again

4 de agosto de 2025
logotipo da Norton Way Group - NW Peugeot

Resposta da Norton Way Group - NW Peugeot

Good morning Miss Andrews, thank you for the 5-star review it is much appreciated. Take care - Norton Way Peugeot.

Avaliado com 5 de um total de 5 estrelas

Another great experience

Another great experience with Norton way Peugeot.

Jade helped me this time and I must say she was absolutely fantastic.

As a female that knows nothing about cars it can be daunting but Jade, Archie and the whole team there always have a smile and put you at ease .

Thank you :)

2 de maio de 2025
logotipo da Norton Way Group - NW Peugeot

Resposta da Norton Way Group - NW Peugeot

Good morning Emily Mcglynn, thank you for the 5-stars and kind words! We are very happy we could help and look forward to welcome you back again soon. Take care - Norton Way Peugeot.

Avaliado com 5 de um total de 5 estrelas

Great salesman

Thanks to Dean for the help on buying a ev van. I knew nothing about them and must of asked a million questions and still am after sales. Great patience great after care.

29 de julho de 2025
logotipo da Norton Way Group - NW Peugeot

Resposta da Norton Way Group - NW Peugeot

Good morning thank you for the 5-stars taking the time to leave us this kind review! It is much appreciated and hope to welcome you back again soon. Take care - Norton Way Peugeot.

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