Nuffield Health Avaliações 6.241

I have been undergoing cancer treatment via Nuffield Health since 2017 - i have had no end of problems with their accounts team. They have taken ‘multiple’ times my insurance excesses from my ‘on file’ payment card previously so I asked them to delete it off the system and had to wait 10 working days for a refund to my account and after making many calls to them and my bank to even get that. Every time I go in (which is a lot!) I get asked for a card for file again and I have to re explain why every time I’m not willing to do that; as someone with stage 4 cancer who no longer works I cannot afford to be beholden to their poor accounts team and processes.

I have a small outstanding balance apparently from 2022 which was shortfalled by my health insurance ‘apparently’; I asked the accounts team many times for an actual invoice which never came and was given brief details for years which made no sense as didn’t tie up with treatment and the dates they referred to. My treatment over the last 9 years and profit they’ve made will be many tens of thousands! Bearing in mind my diagnosis being chased and threatened with debt collectors as a vulnerable customer is pretty awful process! I have contacted their ‘customer relations’ team 3 times via email (and get the acknowledgement emails each time!) to make a formal complaint and never had so much as an reply after the initial acknowledgement! Eventually in March 2025 they came back with details of what the outstanding amount was for - a completely different treatment date and treatment to what had been suggested. That may well be true, or it may not but as I don’t work for the employer from back in 2022 anymore I do not have access to the ‘online portal’ for that policy period to see what was and wasn’t paid. So I have no proof of debt and no invoice still. I was given the option of making a complaint if I still was unhappy which I did AGAIN and forwarded to their ‘customer relations’ team email as was provided to me and copied the accounts team in. And 12 months later, surprise surprise still no response to the complaint whatsoever and instead I now have a debt collector chasing me… a stage 4 cancer patient, a vulnerable person, who they haven’t been as kind as to even acknowledge! Beyond unacceptable, no empathy, no compassion and no integrity. I will be contacting ISCAS and transferring to a different institution for my ongoing treatment ASAP.

In summary they have no complaints process and woeful accounts!

Nuffield health Moorgate is in a basement. It is undeniably depressing.

FMy experience with the Nuffield hospital was very good from the nursing staff to my consultant everything went well and would recommend it to anyone Thank You

Nuffield Gym has been fantastic since I joined. After a terrible experience at another gym, Nuffield has genuinely exceeded my expectations. The service is consistently good, the staff are polite, and the environment and equipment are kept very clean.
I have been going to gyms for over ten years and I tend to be very loyal. The only reason I previously left Nuffield was because I moved home. Now that I’ve discovered a Nuffield in the City, I’m delighted to be back training in a high‑quality gym.

I was treated with politeness from beginning til the end

I have no problem giving the facilities 5 stars during the time I was there for my hip replacement surgery and follow up treatment

I was a NHS patient but wasn,t made to feel as though I shouldn’t be there. Very happy with all the treatment I received.

The care i received at the Nuffield was excellent, I had a full understanding of the surgery, & management of ongoing recovery, I would certainly return if I required specialised treatment/surgery again.

Right from the start with the consultation through the operation and in recovery the staff have been excellent
Mr Lingam the consultant took me through the procedure the outcome and rehabilitation has a great bedside manner the nurses were attentive nothing a problem third time use by my familly of using Nuffield Derby

From start to finish my encounter with all the various staff was always positive.

Thank you Reece - CHINGFORD NUFFIELD
Very helpful and patient with my questions, very kind and supportive, definitely will stay at this gym! Thanks for your good customer service

Kelvin

Reece (Chingford) was helpful from start to finish. Excellent customer service and really helpful, every question answered and made my gym experience easy!

thank you!

I would like to address a concern regarding the ongoing maintenance issues at the gym.

The sauna has been broken for more than two weeks now, and there has been no update. The last time it broke, it took more than ten weeks to be repaired.

Last week the pool was also out of service from Monday to Thursday, and the poolside shower has been freezing cold since last Friday. In addition, the steam room has broken down more than twice in the past few weeks.

Today I received a message saying that the steam room had been fixed. However, when I went to the gym specifically to use the steam room and pool, I checked with reception and was told that the maintenance guy had to fix it again.

I mainly come to the gym to use the pool Sauna and steam facilities, so it has been very frustrating that these services are frequently unavailable.

The main reason I still attend this gym is because it is only a five-minute walk from my house. I sincerely hope you will be able to find a more reliable maintenance contractor so these issues can be resolved more quickly in the future.

Zec Jacota is an amazing Pilates, core conditioning and Legs, Bum and Tum trainer. She is inspirational and highly motivating, and she has helped me improve my overall fitness level.

She is professional, approachable, and always offers helpful advice and guidance to ensure I get the best out of my routines and poses.

The gym itself is great. The receptionists are always pleasant and welcoming, the equipment is good, and it’s located in a great area of St George’s Park, Wandsworth.

Excellent Care from All involved in my Care which made my experience a very good one.

Terrible gym. Similar standard facilities to council gyms but charge 60 a month. No concept of delivering value to customers and no interest in genuinely improving the equipment. Very sad for the poor staff.

I must commend Adam Ulusoy for his friendly and helpful manner. He works in the coffee shop and I really enjoy his coffees which are always made with excellence and care. He’s a credit to the club and always serves with a smile.

I've been attending Nancy Prestins sh'bam classes for a while, her classes are always fun, full of energy and laughter. Great job Nancy.

I have been a member of Nuffield for many years over past two years I have been going through Chemotherapy for Cancer and had to suspend my membership. I now need to cancel this membership as they reduce To continue to suspend. Although they are fully aware in writing of My condition and on going treatment they are insisting I get an up to date Consultant to write an update Letter on my status. I am disgusted that Nuffield would think I am Making this up and cannot Understand I am Under enough stress and anxiety in Chemotherapy not To have to address pathetic requests for further updated proof

Nuffield “health” clearly are desperate
For funds to be doing this to Cancer
Patients they are fully aware of are in treatment that is long term not a quick fix

Avoid joining this group as cl early Money is all that matters

Pretty happy with the service. Thanks S.R