Nurozis Avaliações 129

O TrustScore é 2 de um total de 5

2,0

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Appalling quality, no label to state the materials or washing instructions. After many emails back n forth over 2 months they're still refusing a full refund, only offered 30%! They accept no responsi... Ver mais

Avaliado com 1 de um total de 5 estrelas

It's a scam website, do not order from here. What comes through the post is like one of those Temu or Shein moments, 'This is what I ordered' vs 'This is what I received'. Cheap, weird dimensions and... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I really hope I’m wrong and my black 2 piece tracksuit isn’t going to be poor quality or turn up a month later with no contact but anyway I’ve received no email to confirm if I’m getting my order and... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered an oversized tracksuit, arrived but quality is poor, joined material in one arm, loose threads, fit is very small. Website says it’s a cotton blend, label says polyester. Requested a refund as... Ver mais

A empresa respondeu


Informações de contato

2,0

Ruim

O TrustScore é 2 de um total de 5

129 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 94% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

WEll done!

WEll done!, I'm very happy with this store, since the order I made was simple but I did lots changes which I think was dificult to bring for them but they had patient and nice communication skills to convince me and solve the issue with bringing the changes.

20 de março de 2026
Avaliado com 5 de um total de 5 estrelas

I really hope I’m wrong and my black 2…

I really hope I’m wrong and my black 2 piece tracksuit isn’t going to be poor quality or turn up a month later with no contact but anyway I’ve received no email to confirm if I’m getting my order and I’ve emailed you guys multiple times. Seeing all these bad reviews has just took the joy out of waiting for my parcel as it seems to be poor quality from first hand experience

9 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have lots of t-Shirt but most of them…

I have lots of t-Shirt but most of them doesn't fit on me correctly, I tried this website and ordered a t-shirt than I got order confirmation email after that I checked their website rating on Trustpilot and shocked with the rating I tough my money gone.. but I've received the t-shirt and it fits very well on me, I think I'm the lucky one among their clients lol

2 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid This Company – Wrong Sizes, Wrong Item, No Resolution After 3 Months

Ordered a jacket in November—sizes were completely wrong (XL smaller than L). Customer service was slow and unhelpful, refused to cover return shipping despite it being their fault.
After 2 months, they sent a replacement… but it was the WRONG item entirely. Instead of a winter sherpa lined jacket which is stylish gilet for men they sent the stylish gilet for men which is a suit waistcoated jacket, completely opposite to a winter casual jacket which is a complete wrong on their behalf as in all email threads I sent photos of the gilets (to show incorrect sizing issue) so I have no idea how they could have got it so wrong
Now 3 months later, still no resolution. This was meant to be a Christmas present and the whole experience has been a mess.
Avoid this company—you may lose your money and never get what you ordered.

2 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Appalling quality - AVOID

Appalling quality, no label to state the materials or washing instructions. After many emails back n forth over 2 months they're still refusing a full refund, only offered 30%! They accept no responsibility and refuse a return stating they only have 1 depot in China! The website is very misleading, it does not state that the item will come from China and it misleads you to think a return/ refund would be easy.

1 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

shipping was fast and my item came…

shipping was fast and my item came packaged in a lovely box. Content with what i got and will be back to buy more

23 de fevereiro de 2026
Avaliação não solicitada
logotipo da Nurozis

Resposta de Nurozis

Thank you so much for your kind review! We’re really happy to hear that your order arrived quickly and that you liked the packaging as well. It means a lot to us to know you’re satisfied with your purchase.

We truly appreciate your support and look forward to having you shop with us again soon.

Best regards,
info@nurozis.com

Avaliado com 5 de um total de 5 estrelas

Simple and easy purchase

I had a really good experience with Nurozis.com. The ordering process was simple and the website was easy to navigate. My order arrived within the expected timeframe and everything was well packaged.

Customer support responded to my question and helped clarify a small detail about the product before shipping, which I appreciated. The quality met my expectations and overall I’m very satisfied with my purchase. I would definitely order from them again.

24 de fevereiro de 2026
Avaliação não solicitada
logotipo da Nurozis

Resposta de Nurozis

Thank you very much for your thoughtful review! We’re glad to hear that you found the ordering process easy and that our support team was able to help before your order was shipped. It’s great to know everything arrived well packaged and met your expectations.

We truly appreciate your support and look forward to serving you again soon.

Best regards,
info@nurozis.com

Avaliado com 1 de um total de 5 estrelas

No delivery after 2 months

I ordered a tracksuit on the 19th of December (over 2 months ago) for £50. It still hasn't been delivered. Customer service only provide holding responses.
I have now requested a refund, as I don't think it will ever be delivered.

25 de fevereiro de 2026
Avaliação não solicitada
logotipo da Nurozis

Resposta de Nurozis

Thank you for your feedback, and we sincerely apologize for the long delay with your order. We completely understand how frustrating it must be to wait this long, especially after placing the order in December, and we are very sorry for the inconvenience caused.

Due to unexpected shipping delays, some orders took longer than expected, but we understand your decision to request a refund. Please contact us directly at info@nurozis.com so we can prioritize your case and make sure the refund is processed as quickly as possible.

We truly appreciate your patience and the chance to resolve this for you.

Best regards,
info@nurozis.com

Avaliado com 5 de um total de 5 estrelas

items were beautiful & super…

items were beautiful & super comfortable, the quality was amazing. very affordable too! ☺️

22 de fevereiro de 2026
Avaliação não solicitada
logotipo da Nurozis

Resposta de Nurozis

Thank you so much for your lovely review! We’re very happy to hear that you found the items beautiful, comfortable, and great quality. It’s also wonderful to know that you felt they were good value for the price.

We truly appreciate your support and hope to see you shopping with us again soon.

Best regards,
info@nurozis.com

Avaliado com 5 de um total de 5 estrelas

oh I love my coat

oh I love my coat! very warm and comfortable. not too chunky.

21 de fevereiro de 2026
Avaliação não solicitada
logotipo da Nurozis

Resposta de Nurozis

Thank you for your wonderful feedback! We’re really glad to hear that you love your coat and that it feels warm and comfortable without being too bulky. That’s exactly what we aim for.

We truly appreciate your support and would love to have you shop with us again soon.

Best regards,
info@nurozis.com

Avaliado com 1 de um total de 5 estrelas

Oplichters, niet kopen!!

Oplichters. Je krijgt iets wat totaal niet op foto lijkt. En geld terug willen ze niet geven. Je moet een pakket naar china terugsturen wat daar nooit aankomt en je geld kan je naar fluiten!

Ze hebben onder dit bericht een net bericht geschreven als antwoord maar trap er absoluut niet in! Ik heb ze naar aanleiding van onderstaande reactie een mail gestuurd maar ze reageren nergens op. Echte oplichters!

18 de fevereiro de 2026
Avaliação não solicitada
logotipo da Nurozis

Resposta de Nurozis

Thank you for sharing your feedback. We’re truly sorry to hear that the item did not meet your expectations and that you’re disappointed with your experience. We completely understand how frustrating this must feel.

We would like to clarify that we do offer returns and refunds according to our policy, and we certainly do not intend to cause any inconvenience. If there has been any misunderstanding regarding the return process, we sincerely apologize.

Please contact us directly at info@nurozis.com
with your order details so we can personally review your case and work toward a suitable solution for you.

Best regards,
info@nurozis.com

Avaliado com 4 de um total de 5 estrelas

Four stars from me

Four stars from me. The product is great, although the delivery man dropped it in the rain next to my wheelie bin rather than on the porch like he should have!.. Other than that, I'm really happy with the whole experience..

15 de fevereiro de 2026
Avaliação não solicitada
logotipo da Nurozis

Resposta de Nurozis

We’re delighted to hear that you’re happy with the shoe quality and comfort, and that your order arrived on time. That’s exactly the experience we aim to provide.

We truly appreciate your support and look forward to welcoming you back for your next pair!

Best regards,
info@nurozis.com

Avaliado com 5 de um total de 5 estrelas

Totally nice find!

I got a few different items, and they're all top-notch. I did a bit research beforehand and made sure it was worth it, and definitely is.

16 de fevereiro de 2026
Avaliação não solicitada
logotipo da Nurozis

Resposta de Nurozis

Thank you so much for your kind review!

We’re really pleased to hear that all the items you ordered met your expectations and that your research paid off. It means a lot to us that you found your purchase truly worth it.

We sincerely appreciate your trust and support, and we look forward to welcoming you back again soon!

Best regards,
info@nurozis.com

Avaliado com 4 de um total de 5 estrelas

Stylish just need to add more colors

I’ve got what I was looking for.
Really feels high quality, and stylish. The best thing I really liked about this brand was packing system really unique and surprising. If they could add more colors of their brand some of their products has two or three colors.

15 de fevereiro de 2026
Avaliação não solicitada
logotipo da Nurozis

Resposta de Nurozis

Thank you so much for your wonderful feedback! We’re delighted to hear that you found exactly what you were looking for and that you’re happy with the quality and style. It’s especially great to know that our packaging surprised you — that truly means a lot to us.

We also appreciate your suggestion about adding more colors. Expanding our color range is something we’re actively working on, and your input helps guide us.

Thank you for choosing us — we look forward to welcoming you back again soon!

Best regards,
info@nurozis.com

Avaliado com 5 de um total de 5 estrelas

Fits perfectly and feels great to wear.

Fits perfectly and feels great to wear.
The materials feels really premium adn looks beeter for me. I'm going order somemore...

15 de fevereiro de 2026
Avaliação não solicitada
logotipo da Nurozis

Resposta de Nurozis

Thank you for your fantastic feedback! We’re delighted to hear that your order fits perfectly and feels great, and that you love the premium materials.

We truly appreciate your support and can’t wait to welcome you back for your next order!

Best regards,
info@nurozis.com

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