Horrible experience. I would not recommend or repurchase. It’s been a month now and I have yet to receive my purchase. I emailed the company a week ago and I have not heard anything. Please don’t wast... Ver mais
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Veja o que dizem as avaliações
The silver hoops, gold hoops and radiant cross faith necklace look wonderful. Their quality feels great and I've been wearing them nearly every day. They're perfect stacking pieces to wear with my oth... Ver mais
A empresa respondeu
Although not directly from France, I received wonderful earring in the nicest packing I ever got. Very carefully packed, with cleaning cloth, gift wrap, and a tiny paper bag. Dispatch took about 2 w... Ver mais
A empresa respondeu
I loved every piece of jewelry I got. Everything came well packaged in recycled materials and the gemstones are so sparkly and after using the tennis bracelet and necklace non stop in showers and in t... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
OBY pioneers the fusion of lab-grown diamonds with recycled 925 silver, redefining sustainable luxury. Inspired by French art, our unique designs blend modern elegance with timeless fashion, effortlessly matching every scene in your life. At OBY, we celebrate conscious beauty, crafted responsibly , styled uniquely.
Informações de contato
Estados Unidos
- +16466234218
- support@obyjewelry.com
- www.obyjewelry.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The pieces are of great quality and…
The pieces are of great quality and super well-done. I love my pieces. Good packaging as well and everything arrived in perfect conditions.

Resposta da OBYJewelry

Resposta da OBYJewelry
I loved every piece of jewelry I got
I loved every piece of jewelry I got. Everything came well packaged in recycled materials and the gemstones are so sparkly and after using the tennis bracelet and necklace non stop in showers and in the gym, they still look in excellent condition.

Resposta da OBYJewelry
Shipping was a mess and took 3 weeks
The earrings were shipped from China. The tracking was very sparse. After a number of days, it said that they never made it out of China and were returned to sender. I had to reach out to OBY several times to notify them. I would have expected them to send them out again without me needing to contact them and tell them that they never made it out of China. I did finally get the earrings--3 weeks after ordering them.

Resposta da OBYJewelry
Quality Jewelry
The silver hoops, gold hoops and radiant cross faith necklace look wonderful. Their quality feels great and I've been wearing them nearly every day. They're perfect stacking pieces to wear with my other jewelry. Customer service was great too as she was very responsive with all of my questions. Thank you!

Resposta da OBYJewelry
beautiful comfortable jewellery really…
beautiful comfortable jewellery really like the tennis bracelet and half pave ring

Resposta da OBYJewelry
Absolutely beautiful Jewelry
Absolutely beautiful Jewelry, quality is unsurpassed, and customer service and shipping time was perfect and fast! I will be buying a lot more from them.

Resposta da OBYJewelry
OBY CHINA not Paris
I purchased from Oby Paris not knowing where the company was located. Because of the name I thought it was a European company. Only when I got the shipping confirmation, I realised that the goods will be shipped from China! And I was not able to find an address on their website.
Once the goods arrived I inspected the jewellery and noticed that one of the earings was crooked. When I reported the issue, I was told that it is a design feature. It is true that the other hoop earing had a slight curve, but the earings were not identical. One was very slightly curved and one was crooked. When I pointed out that the earings are poor quality as they are not identical and that I wanted to return them, the reply was that I have to pay for the return shipment as poor quality is apparently not covered by their return policy! I was very angry about the response but still proceeded to buy a DHL label and fill in the customs form (which is an absolute pain for end customer who have no experience) as I wanted to get my money back. Only after I provided the tracking ID to the customer service (as requested), I was told that I should declare an amount below 20 dollars. After I had already paid for the label and filled in the declaration form! And I'm glad I didn't do it! Now the parcel is stuck in customs or lost and I had to request a investigation by DHL as there has been no update since two weeks. So beware when you purchase from Oby! If you receive items of poor quality, you will be left with all the costs. And the first and only positive review on trust pilot is by Olivia Lopez. What a coincidence that it is also the name of the owner.
Update 10.04.2025
After contacting DHL I found out that the parcel was stuck in customs and that the recipient had to contact DHL/the local carrier.
I informed OBY and they got back to me telling me that I have to pay 53$ customs fee. I'm an end customer and I'm clueless about customs. OBY told me declare a super low value AFTER I had already purchased the DHL label and transferred the customs declaration form to DHL!
After complaining they offered me to take over half of the customs fee but they will still deduct the 'shipping fee'. Today I received the refund: 68 $ deducted. I did read the return policy before I ordered and I assumed the shipping fee is the fee for a RETURN SHIPMENT. Nope, it's some return processing fee. So in total it cost me over 100 $ (45 € DHL, 15 $ shipping fee, 53 $ customs) to send back a crooked earing to China.
Learn from my mistake and do not order from this company if you live in Europe!

Resposta da OBYJewelry
Absolutely stunning jewelry
Absolutely stunning jewelry! The delicate necklace and earrings are beautifully crafted, elegant, and add the perfect touch to any outfit. I love them!

Resposta da OBYJewelry
Not scratch resistant/
Great fit but have only had about 2 weeks and the black finish is coming off.

Resposta da OBYJewelry
lab grown teardrop earrings
Absolutely in love with my teardrop earrings from OBY Jewelry! The brilliance and color were exquisite, and the service was top-notch. It was a delightful first purchase, I highly recommend it!

Resposta da OBYJewelry
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