Ofcom Avaliações 195

When will Of Om start to regulate companies that put customers and enquiries on hold with no indication of how long the waiting time will be adding huge costs to some
In some cases one can be put on hold for hours.
The technology exists to tell callers their place in the queue but not all companies use it
It's about time Ofcom forced companies to use it in fairness to the public

OfCom do not serve the public interest. Their only 'stakeholder' seems to be private profit.
1. Their licensing of wireless spectrum takes no account of human health risks or damage to biodiversity. There has been no due diligence or environmental assessment at any stage. Yet they give companies Code Powers to force their equipment on people.
2. The billing of broadband services is outrageous. We are being seriously overcharged - especially those of us on low incomes - and in many cases tariffs are just not available where I live. And contracts are misleading - prices quoted are subject to annual inflation busting increases and potentially other rises. On my state pension I doubt I can afford broadband much longer.

Pointless

Just read the @three reviews what are they actually doing about this fraudulent organisation.

Ofcom are totally useless. When I asked them why mobile phone companies are allowed to increase charges by inflation PLUS 3.9% every year I got a load of gobbledegook about investment etc. If a company sets a price then I would expect them to have factored in costs for r&d and maintaining and improving and in any event not all mobile companies run networks they just pay to use them. Similarly with broadband. They all use BT infrastructure so what are they charging nearly 4% on top of inflation for?
This year O2 have said they will increase prices by 7.8% RPI plus 3.9%. That's a 12% hike even if you have a contract already. Absolute rip off and the so called regulator lets them get away with it.

Also the Competition and Marketing Authority does nothing even though all providers are clearly charging the same 3.9% proving there is no competition.

There isn't a single so called regulator in the UK that isn't in the pockets of the providers. A nd what's worse is that the likes of Ofcom are completely unaccountable.

Useless scam artists who take public money who bend over for the company.. friends will be friends.. vile people

Ofcom are a sham, they pretend to help the consumer but do very little.
When a contract ends, it should end, no 30 days notice! Mobile phone compaines are making tons of extra cash at our expense by continuing to charge the same amount after the contract ends and your phone is paid off, when you ask them to end the contract they bill you for an additional month.

Why have a website when you're making me call you to complain anyway? Now I want to complain about you!

I wanted to complain to Ofcom about how ineffective their regulation enforcement is - where telcos and broadband providers:
- routinely leave existing customers on over-priced tariffs
- present labyrinthine contact centre menus that never get you to where you need to go
- are very hard to speak to, with lengthy hold queues which finally end with someone who is hard to understand and totally unempowered
- deal with bereavement with insensitivity
- fail to act upon what they promise to do
- fail to deal with nuisance callers and scammers
... all of which I have experienced many times, and I could go on. Trustpilot reviews of Telco/ISP services paint an appalling picture of dreadful service across the sector. Judging by the reviews of OfCom here, they must recruit staff from the Telcos they regulate and adopt all their worst practice.

What is the point of ofcom?????

I've tried to complain about something I've seen on TV many times....but everytime I hit the submit button, it says error.
Wrong email address..
It's the same email address I've been using for over ten years, but it's not working on ofcom complaints.
First time it was we don't recognize your postcode????
Then my address????
Or my mobile number!!!!!
Just couldn't make it up.

Total waste of time....forget this!!!!
I've sent a email to my MP and the minister in charge of culture and TV.

Utter nonsense ofcom.
Hold your head in shame.

what a complete waste of time these clowns are!!!!

They do not care what so ever, typical goverment funded company.

Allowing service providers to make well over inflation price rises. What is the point of Ofcom but to look after big companies interests.

Ofcom gets paid from the companies its suppose to investigate, Its all a con, Ofcom are useless, they just pretend to listen then say they cant help, wow in 2022 and we still cant communicate with these useless people.

Ofcom continues to publish high performance data for ADR schemes, knowing full well they're not acting impartial and are in fact acting on behalf of the companies we are complaining about.
Just look at the reviews on here for Ofcom, CISAS, CEDR, TALK TALK

Customer reviews speak the truth

I would give minus stars if I could. This company is a disgrace. They are biased, disorganised, unprofessional, ignorant. I had the misfortune of reporting my bank to them for the way accounts were hacked and the way the bank treated me during this time was appalling. I was totally let down by this pathetic organisation. In fact i am disgusted with them. Shame on them

Now totally useless, they are MEANT to be regulator in UK for comms, ie telephone, broadband; some regulator TalkTalk for example are no longer "signed up to the ofcom scheme" so they cant deal with complaints. Useless waste of an organisation, obv those at the top have stakes in certain comms companies!

Corrupt useless inept!

Give the illusion of a regulator... Then allow energy companies to I crease prices by 12%

Disgusting!

As often is the case with institutions who oversee things, they are as bent as the companies they are supposed to keep an eye on.
My God.

Corrupt and Incompetent

Did you not go to school?

You don't know the difference between 547 days and 30 days?

Another out of control body following the 'agenda' - why bother complaining when they never uphold anything? Very sinister but to be expected with all these so called governing organisations, they are all following their own agenda and that is not in favour of the masses, only the trouble making race-baiters, they are the cause of it, not the problem-solvers

Yet another totally useless so-called "regulator"!

Today, I began the process of reporting EDF Energy for totally underhand sales practices in sending out multiple emails where a single touch of your touchscreen signs you up to a contract. No checks not confirmation: if you touch the screen in the wrong place, you've signed up for a 2 year contract. Totally despicable trickery.

I began the rounds of complaining to these so-called "regulators". Beginning with Trading Standards, who you can't call, but are redirected to Citizens Advice, and you won't get a follow up. Then the Energy Ombudsman, who won't accept an immediate complaint, but insist you give EDF Energy 8 weeks to continue their underhand practices before you can raise a complaint with the government organisation (so-called "regulator") that we're all funding through our taxes! Finally, onto Ofcom. Even getting hold of their phone number is made as difficult as possible.

One you do get through (on 0207 901 7295) you have 3 options. Option 1 sends you back to the Trading Standards divert to the Citizens Advice Bureau 🙄, while Option 3 plays a recorded message saying they're not really interested in hearing complaints from the public who pay the salaries of this chocolate fireguard of an organisation). Indeed, Ofcom is another complete waste of taxpayers' money.

Why are we taxpayers funding these totally useless so-called "regulator" who have no interest in protecting the public?!!!!!