Oliveandoath Avaliações 7

Easy to deal with, great service and fast delivery.
Loving pairing my Sorrento shirt with pants and shorts throughout the summer.

Beautiful linen pieces! So flattering and customer service were super helpful with sizing, I got two dresses and the corset top. The quality is excellent, highly recommend!

I absolutely adore my dress from OliveandOath! Not only are the colours vibrant, the fabric amazing quality and the cut outrageously flattering, they are also a small business with great ethical values. I have recommended this brand to all my friends as their dresses work across a range of events. I'm wearing on my friend's wedding soon and can't wait! Great experience all round with them❤️

Products are beautiful and very high quality- I’ve ordered three items so far and have all been delivered in great condition and comes within very reasonable time frame for a small business! I had a question about sizing and they were extremely helpful and responsive. Would highly recommend this company for anyone looking for high quality pieces!!

I would not recommend ordering from this company.
Their customer service is abysmal and their returns policy is deceitful. I ordered a dress from them and felt confident in doing so because their returns policy explicitly stated it could be returned if unsuitable. I purchased the dress with the WELCOME 10 code, which their returns policy clearly states is eligible for a return and a cash refund.
They now refuse to refund me because the dress was purchased with a discount, in direct contradiction to their policy, and it has been virtually impossible to get any reply from them.
I’m looking into consumer protection recourse.
I would not purchase from them ever again.

Beautiful dress and great service. Will
Definitely shop again :)

I wanted to share my experience so other customers can make an informed decision.

I placed an order on 18 December for a high-value dress from a relatively new brand. For 22 days, there was no shipping confirmation and no communication regarding delays. I checked both my primary and junk/spam folders thoroughly — there were no emails advising of holiday delays or extended fulfilment timelines.

During this period, I attempted to contact customer care six times via their official email address. Every email was met with an automatic bounce-back, meaning my messages were never delivered. With no functioning email support and no proactive communication, I eventually reached out via social media as a last resort. They ended up blocking me after I shared my experience on one of their posts.

Only after this did I receive the first confirmation that my order had shipped arrived 22 days later, after I escalated.

The returns process is also unclear and misleading. The online returns portal explicitly presents store credit as the only option, with no visible indication that a refund to the original payment method may be available. Customers should not be expected to infer or “discover” refund eligibility that contradicts what the system clearly displays.

I understand this is a small business, but that does not excuse a lack of basic customer service, clear communication, or functional systems — especially when charging premium prices. Buying from a new brand is already a risk; when there are few reviews or testimonials, attentiveness and transparency matter even more.

I hope this feedback helps others decide whether they’re comfortable taking that risk.

Please don’t make the same mistake I did, customer service is absolutely abysmal.