This is my 3rd Review. I am so angry. I have been dealing with this incompetent company for quite a while. I wanted to terminate my contract for both gas & electric 2 years ago but unfortunately I di... Ver mais
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Veja o que dizem as avaliações
Just wanted to say thankyou to the team at One Energy. We moved into an empty unit and One Energy were the current providers. We spent months converting the unit for our business and contacted One Ene... Ver mais
A empresa respondeu
Increased our rates by 128% WITHOUT notification. took 10 months to let us know, no personal contact, Beware to read the T&C's closely. Miss your exit termination window and they lock you in for a fu... Ver mais
A empresa respondeu
Another 7 months have passed since my last review and I am still waiting on a manager to call me back. I've rung and rung, been told it's 'been escalated' and nothing. One Energy have now stop... Ver mais
Detalhes da empresa
- Companhia Elétrica
- também em
- Companhia de Gás
Sobre One Energy
Escrito pela empresa
🔸Estimated bills resulting in overcharges
🔸 Businesses with multiple sites have multiple bills that are difficult to manage
🔸 Businesses with multiple sites have multiple contract end dates that are misaligned and again difficult to manage
🔸 Having to speak to many customer services representatives in order to resolve one problem
🔸 Suppliers treating individual businesses as a number and not managing them as their business needs require in order for maximum efficiency
Not only have One Energy become specialists in helping businesses manage their energy needs, we have also solved the issue of large business groups having to manage multiple bills from different companies.
Informações de contato
Po Box 234, WA3 9DR, Warrington, Reino Unido
- 0845 226 2653
- info@one-energy.co.uk
- www.one-energy.co.uk
2,5
Ruim
131 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Absolute amazing service … highly…
Absolute amazing service … highly recommend one energy !!! Simply the best
21 de novembro de 2024
Avaliação não solicitada
Resposta da One Energy
Hi Vicky,
Thank you for your recommendation. Your feedback is much appreciated.
Kind Regards,
One Energy
Informative, supportive excellent communication
I have always had a great experience when contacting One energy, they helped me understand all aspects of switching, costs, savings, process etc
Mark - Accounts Manager always on hand to help.
One Energy are also interested in family, and the local community, so much so they have sponsored my son through his Rugby Academy years in rugby league.
21 de novembro de 2024
Resposta da One Energy
Hello, we are sure Mark will be thrilled with your review. We will be sure to pass this on and make sure it reaches him!
Great customer service and saved us thousands of pounds.
Great customer service and always found us the best possible deal. Mark (from one-energy) has saved the school thousands of pounds and we are very, very grateful.
21 de novembro de 2024
Resposta da One Energy
Good morning, thankyou for taking time out of your day to review our services! We greatly appreciate it.
Resposta da One Energy
Hi Emma,
Thank you for the feedback!
If you require any further support, please don't hesitate to get in contact your account manager or our dedicated UK based customer service team.
Best Regards,
One Energy
We have always received great service…
We have always received great service from One Energy and our Accounts Manager, any queries we have had have always been dealt with very quickly. I can highly recommend.
21 de novembro de 2024
Resposta da One Energy
Hi Sophie,
Thanks for sharing your positive experience with One Energy. We are delighted to hear your account manager has provided you with a good service.
We appreciate your kind words and look forward to continuing to support you!
The company has saved our Trust…
The company has saved our Trust thousands of pounds and are trustworthy and pleasant to deal with
21 de novembro de 2024
Resposta da One Energy
Hi Amanda,
Thank you for your kind words.
I'm glad we were able to help save you money on your energy bills. We strive to provide you with below market rate prices throughout your time with One Energy.
Resposta da One Energy
Hi Jamie,
Thanks so much for letting us know, I’m really pleased that we’ve met your expectations.
If you need any help in future, please don’t hesitate to reach out
Mark at One Energy
Having worked with Mark and the team for a number of years we have experienced significant savings due to their competitive pricing. Mark is always available if support is needed.
21 de novembro de 2024
Avaliação não solicitada
Resposta da One Energy
Hi Gary,
Thank you for your review. I will pass the kind words on to Mark!
Terrible!
Billing us and not even had any communication. Tried ringing for 3 weeks every day and no response… promised a call back and never had ONE!
15 de novembro de 2024
Avaliação não solicitada
Resposta da One Energy
Hi Jade,
Thank you for taking the time to share your feedback.
We're sorry to hear that you are facing issues with customer service. We take all feedback seriously, so we are determained to make things right.
We apologize for any inconvenience or frustration you may have experienced.
We have tried reached out to you to rectify this issue multiple times but are struggling to get through.
Please get in contact with us or reply to one of our emails if you would like to discuss anything futher.
Kind Regards,
One energy
Service
The price, smooth transition and attention to detail plus the account manager (Martyn) appointed to our account.
14 de novembro de 2024
Resposta da One Energy
Hi Phillip, One energy are glad you feel the way you do! We will pass your regards on to Martyn.
Resposta da One Energy
Hello Pauline, We are pleased you are satisfied with the service provided. Thanks for your review!
Excellent company
Excellent company with fantastic customer support. Highly recommended.
28 de outubro de 2024
Resposta da One Energy
Hello Stuart, we appreciate your recommendation thoroughly, thanks for your review.
Excellent company
Great experience with this company, great Customer service received, highly recommended.
28 de outubro de 2024
Resposta da One Energy
Hello Nicola, Thanks so much for your kind words!
josh has been very helpful in dealing…
josh has been very helpful in dealing with a dispute regarding pozitive energy
17 de outubro de 2024
Resposta da One Energy
Hello Neil, We are glad to hear you have received help with your dispute! Thanks for your review.
The customer service is excellent and…
The customer service is excellent and best of all you don’t have to worry about contract renewals it’s all done for you
16 de outubro de 2024
Resposta da One Energy
Hi Richard,
Thank you for the kind words. I will pass the positive feedback on to you account manager and our customer service team.
Kind Regards,
One Energy
Amazing Service
Amazing Service. No sitting on hold for hours trying to speak to someone. My queries are answered quickly and efficiently
18 de outubro de 2024
Resposta da One Energy
Hi,
Thanks for your great review about your recent experience. We really do appreciate it!
Kind Regards,
One Energy
Renewal
We got a great deal under difficult times from a personal service at one energy
17 de outubro de 2024
Resposta da One Energy
Hello Paul,
We are glad to have provided a great deal for you. Thanks for your kind words!
Resposta da One Energy
Hello Darcey,
Thank you for leaving a review regarding our services. We are glad you approve!
Great service all round
Great service! Signed up, discounted and looked after. One energy have restored my faith in energy company’s. 10/10 would recommend.
16 de outubro de 2024
Resposta da One Energy
Hello Josh,
This is the level of service we aim to provide. We appreciate your honest words and hope all of our customers feel this way too.
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