My order for a Harwell Oak Large Sideboard & Dresser was delivered towards end-March 2026, so first of all I congratulate OnlyOakFurniture for waiting four months before asking me to review. Often the... Ver mais
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Veja o que dizem as avaliações
The look of the book shelf is exactly what we wanted but the quality of build is poor, with some joints not being fully closed and another being packed out to make it fit. Unfortunately, these are on... Ver mais
Very friendly and helpful staff when contacted by phone. The unit was as expected, stylish, good finish and as description. Delivery on time with helpful delivery staff. Will use this company again. I... Ver mais
A empresa respondeu
Website was easy to navigate. Furniture quality is excellent I love them. They look very expensive and everyone admires them. They are very well made drawers and door work smoothly. Delivered on time... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Loja de Móveis para Quartos
- Atacadista de móveis
- Loja de móveis para escritório
- Loja de móveis ao ar livre
- Loja de móveis rústicos
Escrito pela empresa
Only Oak Furniture are one of the leading oak furniture stores in the UK. We offer a fantastic range of solid oak furniture to UK customers, with FREE delivery. Browse and shop online today for up to 50% off on certain products.
Informações de contato
Reino Unido
- www.onlyoakfurniture.co.uk
4,2
Muito Bom
577 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 90% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Terrible customer service
I have just rung the main line to ask a few questions and put in a £600 order. However, spoke to Ben who was the most unhelpful person I think I have ever spoken to. He was not able to offer me any help apart from offering to get someone to ring me back as the dispatch team line were not open. I asked when they would be open and he didn't know. I asked several more questions which he had no ability to answer. I became so frustrated I said the item I wanted was available on other sites and would go to them. His reply was that is great thank you good bye and put the phone down. I have just rung a competitor that was selling the same item for over £100 less. I Spoke to a very helpful person who answered all of my questions immediately. Told me how to get the best deal and stressed that I should ring her back if needed. What a difference in service.
10 de junho de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for bringing this matter to our attention. We sincerely apologize for the experience you had when contacting our main line and speaking with Ben. Your feedback is valuable to us as we continually strive to improve our service.
As we are a small family run company we have only a few people on the phones. When these are busy we have a system in place for someone to take a message and pass this to us. These people unfortunately do not have a great deal of information. However you would always be called back by a member of our sales/customer service team.
We aim to provide excellent customer service, and we regret that we fell short of your expectations on this occasion.
Great company to deal with
Great company to deal with, straightforward, reliable and a great product at a very reasonable price. We will certainly recommend.
3 de junho de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you so much for your wonderful review! We are thrilled to hear that you had a great experience dealing with us. Providing straightforward, reliable service and delivering a great product at a reasonable price are priorities for us.
Your recommendation means a lot to us and serves as a great encouragement to our team. If there's anything else we can do for you or if you have any questions in the future, please don't hesitate to reach out. We look forward to serving you again!
Large Blue Ryedale sideboard
Really pleased with the Blue Ryedale sideboard. Excellent quality and a substantial and very heavy piece of furniture which looks perfect and gives lots of storage.
The only reason for 4 stars was that the delivery you pay for only included bringing it in to the house. Not unpacking or then lifting it into the space. Its huge and heavy and we couldn’t do it wiihout help! The delivery men were very respectful and explained well but seriously how on earth do you expect elderly people to move it.
23 de maio de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you so much for your feedback! We are thrilled to hear that you are really pleased with the Blue Ryedale sideboard. It's fantastic to know that you find it to be of excellent quality, substantial, and providing ample storage—a perfect addition to your home.
We sincerely apologize for any inconvenience caused by our delivery policy. Your comments are valuable to us, and we understand the importance of ensuring a smooth delivery process, especially for heavier items. We will review our procedures to better accommodate our customers, including options for unpacking and placement services.
We appreciate your understanding and patience. If there's anything else we can assist you with or if you have further suggestions, please feel free to reach out. We look forward to serving you again in the future.
A Happy Customer! We phoned the company seeking…
We phoned the company seeking information about our order. The response was friendly, helpful and efficient. As promised, we were kept informed about any developments. We now have our table and chairs and are very pleased with them. We previously took delivery of 2 other items and would not hesitate to use this company again.
16 de maio de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you so much for your wonderful review! We are delighted to hear that our team provided friendly, helpful, and efficient service when you inquired about your order. It's great to know that you were kept informed throughout the process and are pleased with your new table and chairs.
We truly appreciate your continued trust in us, having previously taken delivery of two other items. Your satisfaction and positive feedback mean a lot to us. We look forward to serving you again in the future!
Large bookcase was as hoped
Large bookcase was clearly described, was exactly as advertised and delivery was on time and careful.
3 de junho de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for your wonderful review! We are delighted to hear that the large bookcase met your expectations and was exactly as described. We are also pleased that the delivery was on time and handled with care.
Your satisfaction is very important to us, and your positive feedback encourages us to maintain our high standards. If you need anything else in the future, please don't hesitate to reach out. We look forward to serving you again!
Lamp table
Absolutely love the furniture, thoroughy recommend this business
23 de maio de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you so much for your fantastic review! We are thrilled to hear that you absolutely love the furniture and that you would thoroughly recommend our business. Your satisfaction is our top priority, and your kind words mean a lot to us.
If there’s anything more we can do for you in the future, please don’t hesitate to reach out. We look forward to serving you again!
The 2 men who delivered our our furniture…
The 2 men who delivered our furniture were respectful to us and our property and placed the furniture in the designated area of the room and explained what we had to do with regarding the handles etc. We were a bit disappointed with that as we assumed that was part of the money we paid etc for, perhaps we were wrong with that. Hence 4 stars.
13 de maio de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for your thoughtful review and for sharing your experience. We are pleased to hear that the delivery team was respectful and took care in placing your furniture in the designated area. It’s great to know that they provided clear instructions regarding the handles.
We apologize for any confusion regarding the assembly of the handles. Your feedback is valuable and will help us improve our service. We will review our communication and service offerings to ensure that our customers have a clear understanding of what is included.
Thank you for choosing us, and we hope to have the opportunity to serve you even better in the future.
Kept up to date with the order and…
Kept up to date with the order and delivery process. Simple to order on line and a beautiful piece of furniture delivered. All in good shape and very well packed. Thank you.
14 de maio de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you so much for your wonderful review! We are delighted to hear that you had a great experience with our order and delivery process, and that you found it simple to order online. We’re especially pleased that you are happy with the beautiful piece of furniture delivered in perfect condition and well-packed.
Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you need anything else in the future, please don't hesitate to reach out. Thank you for choosing us!
High quality delivered with care
High quality delivered with care. Can thoroughly recommend.
10 de maio de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you so much for your fantastic review! We are thrilled to hear that you found our service to be of high quality and delivered with care. Your recommendation means a lot to us and serves as a great encouragement to our team.
If there is anything more we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!
Prompt and good service
9 de maio de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you so much for your wonderful review! We are delighted to hear that you were pleased with our prompt and good service. Your satisfaction is our top priority, and your positive feedback is greatly appreciated.
If there’s anything more we can do for you in the future, please don’t hesitate to let us know. We look forward to serving you again!
Wait for ever
Wait for ever, no updates on when goods were coming - very poor service.
10 de maio de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for taking the time to share your feedback. We sincerely apologize for the delay and lack of communication regarding your order. Your experience is important to us, and we are committed to improving our service.
We understand how frustrating it can be to wait without updates, and we are actively working on enhancing our communication and tracking systems to ensure this does not happen in the future. Your feedback helps us identify areas for improvement, and we appreciate your patience and understanding.
Shoes cabinet: Good workmanship
Good workmanship, and value for money.
8 de maio de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you so much for your kind review! We are thrilled to hear that you are pleased with our workmanship and found our services to be a good value for money. Your satisfaction is our top priority, and your positive feedback motivates us to continue delivering high-quality service.
If you need anything in the future, please don’t hesitate to reach out. We look forward to serving you again!
Harwell Oak Filing Cabinet
The Company were very helpful in advising me regarding the different shades of oak and even sent me samples in the post which was very helpful. They kept me up to date with delivery. The communication was excellent. I would definitely buy from this Company again.
1 de maio de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you so much for taking the time to share your experience with us! We're absolutely thrilled to hear that you found our assistance helpful and that you were pleased with the level of service you received.
We understand that choosing the perfect shade of oak can be a crucial decision, and we're delighted that our team was able to provide you with helpful advice and even sent samples to assist you further. We believe in making the shopping experience as seamless as possible, and we're glad that our efforts made a difference for you.
Communication is key, especially when it comes to keeping our valued customers informed about their orders. We're pleased to hear that you found our communication excellent and that you were kept up to date with the delivery process.
We truly appreciate your kind words and your recommendation. It means the world to us to hear that you would choose to buy from us again in the future. We look forward to the opportunity to serve you again and exceed your expectations once more.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. Thank you once again for choosing our Only Oak Furniture!
Oak bedside tables
The delivery was delayed due to an address in the Highlands of Scotland. We live just a few miles outside Inverness , not on an island and couriers were hard to obtain.
Thanks to the company they sent the order by Parcel Force after I contacted them. Delighted with the products and great service from Only Oak Furniture and Parcel Force.
26 de abril de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you so much for sharing your experience with us! We're thrilled to hear that despite the challenges with the delivery address, you were ultimately pleased with both the products and the service you received.
We understand that living in the Highlands of Scotland can sometimes present logistical challenges, and we appreciate your patience and understanding throughout the process. We're glad we could assist you promptly after you contacted us, and we're grateful for your proactive communication.
We're also delighted to hear that you're pleased with the products you received. Providing high-quality products and exceptional service is what we strive for, and it's incredibly rewarding to know that we met your expectations.
Your satisfaction is our top priority, and we're grateful for your trust in us. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out.
Thank you once again for choosing Only Oak Furniture. We look forward to serving you again in the future!
Excellent service
Quick, easy and efficient service. Free delivery! I was able to choose my delivery day, and got a 3 hour window, the day before.
19 de abril de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our service.
Providing quick, easy, and efficient service is something we strive for, and we're delighted to know that we were able to meet your expectations. We understand the importance of convenience when it comes to delivery, which is why we offer the flexibility for you to choose your delivery day and provide a 3-hour window the day before. It's fantastic to hear that this feature was helpful for you.
And who doesn't love free delivery? We're glad to have been able to offer this perk to make your experience even better.
Your satisfaction is our top priority, and your feedback is invaluable to us. If there's ever anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out.
Thank you for choosing us and for allowing us the opportunity to serve you.
Highly recommend…….
Was a little unsure about ordering a large amount of furniture online without seeing the items! But to be fair I had no need to worry the service, the dispatch and delivery, plus more importantly the furniture was top quality no regrets. Highly recommend.
19 de abril de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for sharing your experience with us! We completely understand that ordering a large amount of furniture online can feel like a leap of faith, and we're thrilled to hear that we exceeded your expectations.
Ensuring a smooth and reliable service is paramount to us, from the moment you place your order to the delivery of your furniture. We're delighted to hear that our service, dispatch, and delivery met your needs and provided you with peace of mind throughout the process.
Most importantly, we're thrilled that the furniture itself lived up to your expectations. Quality is something we never compromise on, and it's wonderful to know that our products brought you satisfaction and exceeded your expectations.
Your recommendation means the world to us, and we truly appreciate your trust in us.
Thank you once again for choosing us. We look forward to serving you again in the future!
Beautiful furniture
Beautiful furniture
Very polite and caring delivery men
11 de abril de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
We are absolutely thrilled to receive your positive feedback! Thank you so much for taking the time to share your wonderful experience with us.
It brings us immense joy to hear that you find our furniture beautiful. Crafting high-quality and aesthetically pleasing furniture is something we take great pride in, and we're delighted that our pieces have met your expectations.
We're also pleased to hear about your positive interaction with our delivery team. Providing exceptional service and ensuring a pleasant experience for our customers during delivery is something we value greatly, and we're thrilled that our delivery men were polite and caring throughout the process.
Thank you for choosing us and for allowing us the opportunity to serve you.
Customer service has been very good, but product not of good quality
I bought the Isabelle Super King bed but unfortunately have had so many problems with it breaking, bits splitting or creaking that it was assessed as beyond repair. This is a product that the company just get directly from a supplier - so the quality issue is not directly with them, although they are of course selling it. That said, Claire at customer service has been very responsive and helpful with organising repairs and now a full refund.
11 de abril de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered with the Isabelle Super King bed, and we appreciate your patience and understanding throughout this process.
We deeply regret any inconvenience or frustration caused by the quality issues you experienced with the bed. While we source products from trusted suppliers, we understand that occasional defects can occur, and we are committed to addressing them promptly and effectively.
We are grateful for your kind words regarding Claire from our customer service team. Providing excellent customer service is a top priority for us, and we're pleased to hear that Claire was responsive and helpful in assisting you with organizing repairs and facilitating a full refund.
Please rest assured that we take your feedback seriously and will work closely with our suppliers to ensure that quality standards are met and maintained moving forward.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us directly.
Lovely addition to my dining room
Found this beautiful sideboard on your website considerably cheaper than exactly the same one on another site. Kept informed throughout about delivery which was in the designated time frame. The delivery people unboxed it for me, placed it where I wanted it and took away all the packaging at no extra cost. I only had to sign for it after I had checked it out. The delivery guys were also very pleasant and polite. Would have no problem recommending this company.
3 de abril de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
We are absolutely thrilled to receive your glowing review! Thank you so much for taking the time to share your wonderful experience with us.
It brings us immense joy to hear that you found our sideboard on our website at a considerably lower price compared to another site. Providing high-quality products at competitive prices is something we strive for, and we're delighted that we could offer you such value.
We're also pleased to hear that our communication throughout the delivery process kept you informed, and that the delivery was within the designated time frame. Ensuring a smooth and hassle-free delivery experience for our customers is a top priority for us, and we're thrilled that we could meet your expectations in this regard.
Additionally, we're delighted that our delivery team provided excellent service by unboxing the sideboard, placing it where you wanted, and taking away all the packaging at no extra cost. Your convenience and satisfaction are important to us, and we're glad that we could make the delivery process as easy as possible for you.
Thank you for recommending our company. Your recommendation means the world to us, and we're truly grateful for your support.
styles to own having the parcel well packed great
having the parcel well packed great, assembly books one for each stage very clearly numbered took me 2 hrs to complete 1 table x 2 bar chairs, being sight impaired slow at first second chair was little quicker to finish as done one already .very please with my purchase thanks
5 de abril de 2024
Avaliação não solicitada
Resposta da OnlyOakFurniture
We are absolutely delighted to receive your wonderful feedback! Thank you so much for taking the time to share your positive experience with us.
It brings us immense joy to hear that you found our packaging to be well-packed and that the assembly process was straightforward and clearly outlined in the assembly books. Ensuring that our customers have a smooth and hassle-free assembly experience is something we take great pride in, and we're thrilled that we could provide you with the guidance you needed.
We're also pleased to hear that despite the initial challenge due to your sight impairment, you were able to successfully assemble the table and bar chairs. Your determination is truly commendable, and we're delighted that our products could meet your needs.
Thank you for choosing us and for allowing us the opportunity to serve you.
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