J'utilise le four Ooni Koda 12 depuis quelques années et j'en suis très satisfait. Il est léger, élégant, facile d'utilisation et, surtout, il permet de faire des pizzas exceptionnelles. Il y a un... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
We absolutely love our Ooni pizza oven—it’s been an incredible addition to our home and has completely elevated our pizza nights. The quality, performance, and ease of use have been outstanding.... Ver mais
Unbelievably quick customer service. We love using our Ooni and after using it for our son's first birthday party the stone broke in half during use. We were heartbroken. The second I notified custome... Ver mais
I made a stupid mistake when ordering an accessory for my Karu 2 Pro oven. Totally my error. After a few emails back and forth with Ayvie at Ooni, they generously volunteered to resolve my issu... Ver mais
Detalhes da empresa
Sobre Ooni Pizza Ovens
Escrito pela empresa
Shop Ooni Pizza Ovens Shop Ooni Accessories View Ooni recipes To make authentic pizza, you need extreme heat, an open flame, a baking stone and speed. To do it at home, you need an Ooni pizza oven.
Ooni pizza ovens reach 950˚F/500°C in less than 20 minutes, and they can cook a stone-baked pizza in just 60 seconds.
Our pizza ovens are easy and fun to use, and deliver truly delicious results. We’re so confident you'll love your Ooni pizza oven, we’ll even buy it back within 60 days if you're not totally happy with the results.
As a truly global brand, Ooni sells direct at ooni.com and via trusted retail partners in more than 90 countries. We have a huge, enthusiastic community of pizza fans on social media, along with local and international events designed to unite pizza lovers around their shared passion.
Here at Ooni, we’re not only driven by our vision to bring pizza joy to as many people as possible; we also give 1% of our annual turnover to social and environmental causes. Why? Because we genuinely want to make the world a better place.
Informações de contato
Unit 5, 189 West Main Street, EH52 5LH, Broxburn, Reino Unido
- support@ooni.com
- www.ooni.com
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent four, excellent service après-vente
J'utilise le four Ooni Koda 12 depuis quelques années et j'en suis très satisfait. Il est léger, élégant, facile d'utilisation et, surtout, il permet de faire des pizzas exceptionnelles.
Il y a un point sur lequel je voudrais insister, c'est l'excellence du service après-vente. Honnêtement, j'ai rarement vu un SAV aussi attentifs aux demandes et qui cherche à ce point à résoudre les (rares) problèmes que l'on peut rencontrer.
Excellent aftersales
Bravo Ooni
J'ai commandé un four Volt2. Malheureusement, il est arrivé cassé, ce qui peut arriver. Le support de Ooni a été d'un rare professionalisme. Simple et efficace, c'est très précieux.
Le four est top, de très bonne qualité. C'est un sans faute. Bravo Ooni 👏
More than exellent customer service
More than exellent customer service! Extreme helpful, fast and responsive team!
Thank you!
I made a stupid mistake when ordering…
I made a stupid mistake when ordering an accessory for my Karu 2 Pro oven. Totally my error.
After a few emails back and forth with Ayvie at Ooni, they generously volunteered to resolve my issue.
This was above and beyond any expectation of mine and I am so incredibly pleased with their high level of customer service.
Thanks to Ayvie and the entire Ooni staff!
Terrible products, poor customer service
My pizza oven was damaged during transport and arrived unusable. Ooni has so far not bothered to answer my emails. The mixer I bought significantly underperformed, doesn’t work nearly as well as a planetary stand mixer
Great Customer Service!
Ooni customer service provided a new oven door free of charge when mine was damaged. Excellent customer service!
Impressed with Ooni’s Customer Care
I had a great experience with Ooni’s customer support. Kristi was friendly, empathetic, and very helpful when I reached out about an issue with my new oven. She clearly explained my options and offered solution, which made the whole process smooth and reassuring. Really impressed with the level of service thank you, Ooni!
Their people are as great as the ovens they make
We absolutely love our Ooni pizza oven—it’s been an incredible addition to our home and has completely elevated our pizza nights. The quality, performance, and ease of use have been outstanding.
What really sets Ooni apart, though, is their customer service team. We ran into a minor issue, and their team couldn’t have been better—quick to respond, genuinely friendly, and fully committed to making things right. It felt like they truly cared, not just about the product, but about our experience as customers.
That kind of support is rare these days, and it made us appreciate the brand even more. Ooni delivers not only an amazing oven, but an equally impressive team behind it. Highly recommend.
Experience Team Chat
Experience Team chat was terrific. Resolved my missing part issue in under three minutes. This company is wonderful to work with from the time you make your purchase continuing throughout the ownership of their product. Would highly recommend. A+++
Amazing customer service
Amazing customer service. I had an issue with my oven and the response was promt and resolved in an hour! 1000% would recommend Ooni for all your pizza needs!
Unbelievably quick customer service
Unbelievably quick customer service. We love using our Ooni and after using it for our son's first birthday party the stone broke in half during use. We were heartbroken. The second I notified customer service I already had an email stating a replacement stone was being sent our way. We've entertained many guests with this pizza oven and hope to continue doing so for many years to come!
My pizza stone cracked and was replaced…
My pizza stone cracked and was replaced without question under warranty. Super fast and super easy! Great service!
Fantastic oven and customer service
Not only a fantastic pizza oven but the most amazing customer service after I broke a part of my oven. Nothing was too much trouble, quick response every time and sorted the problem easily! Best service I've ever known from a company!
The Ooni team is fantastic
The Ooni team is fantastic. Helped replace some of my parts and had them shipped in 24 hours.
Meeky and Aidyl really came through for me.
Fantastic Product - Pizza Perfection
We bought the new electric Volt 2. It’s fantastic, pizzas cook in 90 seconds & taste & look like they have come out of a pizza oven in an Italian restaurant. Perfect crust & bubbling on top. Customer service is outstanding, Daiserie went out of her way to resolve a mistake I made on the order. Super product so thrilled we bought.
Great equipment
Great equipment, quality materials and super customer service.
The customer experience I had with Ooni…
The customer experience I had with Ooni was amazing, from registering a problem with the pizza oven door, within 12 hours all sorted and a new one in the post. Absolutely amazing, never had a customer experience like it.
Great Pizza Ovens
Their ovens are easy to use and they work well to make great pizzas. Also, I had a minor warranty issue after a few years and they resolved it very quickly
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.








