The wonderful Yvonne called me earlier. She had so much empathy and didn’t judge me for one moment. I have had numerous personal issues over the last 6 years, which unfortunately, put me into a debt... Ver mais
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Spoke with Christopher, who was understanding, helpful and patient. He gave me all the relevant information and support I needed. Made me feel at ease and not more stressed than I already feel.
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I received a letter very late due to the postal service being less than desirable, when I rang to discuss my balance an amazing lady called Chelsea talked me through everything, she was so atten... Ver mais
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Debt collectors using predatory tactics trying to go after me a debt I have no knowledge of as I have no debts. I can only assume this is a zombie debt they are trying to threaten me into paying. No... Ver mais
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Detalhes da empresa
Informação fornecida por fontes externas variadas
Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dumbartonshire. Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections. We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum. Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.
Informações de contato
Meadowbank Street 15, G82 1JR, Dumbarton, Reino Unido
- 0141 428 3990
- general@oposlimited.com
- www.oposlimited.com
4,2
Muito Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The most understanding and kind staff
I recently had my identity stolen and an unexpected change in circumstances but speaking to the the team really helped, last time I had a lady I can’t remember her name and she helped me with other issues unrelated to this account. Whatever it is you’re going through I definitely recommend calling them, they will help you make a plan to pay off your balance but they will help you stay positive and maybe even think of things to help you that you haven’t thought of yet.
This time I had Mark who I can only describe as an earth angel. I had put off calling, hoping the situation would resolve, and He was the most understanding, positive, uplifting soul and had words of encouragement he keeps by his station that was so needed in that moment and really helped. Proof there is still helpful and kind people out there who really want to do the best in the world and help people. It’s not just a job to these guys they actually care and go above and beyond just customer service.
Don’t be stuck, there is always a solution and your situation will always get better.
24 de abril de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you so much for your kind words and for sharing your experience. We’re sorry to hear about the challenges you’ve faced, but we’re really glad our team, especially Mark, could support you during such a difficult time.
We truly care about helping our customers find a way forward, so your feedback means a lot to us. We’ll make sure Mark and the team see your message. Wishing you all the very best moving forward.
Spoke to a lovely person called Danny…
Spoke to a lovely person called Danny who listened to the problems that had occurred with the energy company I was having problems with claiming I owed money after switching emailed over the proof I wasn’t in debt with them and hopefully after hours on the phone with the energy company hopefully will all be sorted.
13 de maio de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for taking the time to leave your feedback. We’re pleased to hear Danny was able to listen, assist you professionally, and help move things towards a resolution. We’ll be sure to pass your kind comments on to him, and we hope everything is fully resolved for you soon.
I spoke with one of your call handlers…Brandon
I spoke with one of your call handlers called Brandon(Scottish fella).
What a delightful young man! Usually when I have to hand over money, my face is contorted with anxiety and rage! But on this occasion I was smiling. Brandon, metaphorically,has that rare ability to be able to tell you to F..k Off in such a way! That you’ll enjoy the journey…!
Whatever you are paying him? Double it
15 de maio de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for the brilliant feedback — this certainly gave us a smile! We’re delighted to hear Brandon made the experience such a positive one, and we’ll be sure to pass your kind words on to him.
Called Opos as I wasn’t sure what the…
Called Opos as I wasn’t sure what the debt was in relation to. Yvonne was very helpful and gave me lots of useful information and dealt with the issue quickly. Thank you
15 de maio de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your kind feedback. We’re pleased to hear Yvonne was able to assist you clearly and resolve the issue quickly. We’ll be sure to pass your comments on to her.
They are trying to scam me into paying…
They are trying to scam me into paying twice for a debt I have a payment plan for. Despite calling, emailing etc and pleading with them to stop harassing me, they continue to do so. I am reporting them to the ombudsman becaue this is unlawful
15 de maio de 2026
Avaliação não solicitada
Resposta da Opos Limited
We are sorry to hear you feel this way. We take all concerns seriously and would never knowingly act unlawfully. As we cannot discuss private matters publicly, we encourage you to contact our team directly so we can review your concerns and work towards a resolution.
Hubert was a brilliant very careful and…
Hubert was a brilliant very careful and we trust him
12 de maio de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your wonderful feedback. We’re so pleased to hear that Hubert provided such a positive experience and that you found him careful, professional, and trustworthy.
Your kind words mean a great deal to us, and we will be sure to share your feedback with Hubert and the team.
Helpful.
Entirely confused by a bill I received which was sent to me in error. Danny was very helpful in explaining how the matter would be dealt with
13 de maio de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your feedback. We’re sorry to hear there was some confusion regarding the bill you received, but we’re pleased that Danny was able to assist and provide clarity on the situation.
We appreciate your understanding and your kind comments about Danny’s helpful approach. We’ll be sure to pass your feedback on to him.
I feel so comfortable to talk with…
I feel so comfortable to talk with danny he is so polite and understanding person
I really appreciate her for her concern towards costumer
12 de maio de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you so much for your kind feedback. We’re delighted to hear that Danny made you feel comfortable and supported throughout your experience with us.
We truly appreciate your kind words about his polite, understanding, and caring approach. Providing excellent customer service and treating every customer with respect and empathy is very important to us, and we’re pleased Danny was able to reflect this.
Do not give your money to any debt…
Do not give your money to any debt collection agencies. They are a scam and have no legal leg to stand on. Unless your debt is for £1000s a criminal or civil court wont touch it. Costs are to high to bother i have had alot of dealings with so called debt collection agencies my advice would be don't give them the time of day.
8 de maio de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel this way.
OPOS Limited is a regulated company authorised by the Financial Conduct Authority, and we take our responsibilities to customers very seriously. We are committed to operating fairly and professionally.
We appreciate that situations can sometimes be frustrating, and we always encourage anyone with questions or concerns to contact our team directly so we can help resolve matters in a supportive and transparent manner. If you belive we are contacting you in error please reach out and we will help you resolve the matter
Spoke with a woman called Alison not…
Spoke with a woman called Alison not Gillian she was lovely very insightful had a great conversation and it felt like she really cared, I’m so glad I picked up the phone to her. It was stress free and very helpful thank you again Alison.
7 de maio de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for taking the time to leave such thoughtful feedback. We’re delighted to hear that Alison provided such a positive experience and made you feel supported throughout the conversation. It’s great to know that she was insightful, helpful, and made the process feel stress free for you. We’ll be sure to pass your kind comments on to Alison, as we know she’ll really appreciate them.
Great customer service
I spoke with mark who was friendly and helpful and managed to provide me with a suitable payment plan
7 de maio de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for taking the time to leave your feedback. We’re pleased to hear that Mark was friendly and helpful. We’ll be sure to pass your kind comments on to him. Thank you again for your review.
A spoke to a lovely guy called Darren
A spoke to a lovely guy called Darren! He was so helpful and understanding to my situation! He resolved my issue with compassion! A credit to the company
7 de maio de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for taking the time to leave such lovely feedback. We’re delighted to hear that Darren was so helpful and understanding of your situation. We’ll be sure to pass your kind comments on to him, as we know he’ll really appreciate them. Thank you again for your review.
The young lady Zel made everything very…
The young lady Zel made everything very clear and was very friendly and and polite throughout whole conversation
7 de maio de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for taking the time to leave your review. We’re really pleased to hear that Zel made everything clear and provided such a friendly and polite experience throughout your conversation. We will be sure to pass your kind feedback on to her.
Danny was very polite
Danny was very polite, professional and very clear on information given.
7 de maio de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your feedback.
We’re pleased to hear that Danny was polite, professional, and clear when providing information to you. We’ll make sure your comments are passed on to him.
Advisor Shree was very helpful and…
Advisor Shree was very helpful and informative, gave me all the information I needed and answered any questions I had.
Thank you once again for your help getting my account settled.
6 de maio de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your kind feedback.
We’re really pleased to hear that Shree was able to assist you in a helpful and informative way, and that all your questions were answered clearly. We’ll be sure to pass your comments on to them.
Very helpful and patient while dealing…
Very helpful and patient while dealing with my issue.
5 de maio de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your kind feedback.
We’re really pleased to hear that you found our team helpful and patient while resolving your issue. Providing clear and supportive assistance is very important to us, and it’s great to know this was reflected in your experience.
If you need anything further in the future, please don’t hesitate to get in touch — we’re always happy to help.
OPOS LIMITED HARASSMENT
I am writing this review to formally raise concerns about the conduct of OPOS Limited.
I have been contacted and pressured regarding an alleged debt supposedly linked to South Staffordshire Water. To verify this, I contacted the water company directly, and they explicitly confirmed that there is no outstanding balance on my account.
Despite this clear confirmation, OPOS Limited has continued to pursue me for payment and has issued warnings about collections activity, credit file damage, and potential legal action. This behaviour is not only misleading but completely unacceptable.
Pursuing an individual for a non-existent debt raises serious concerns about your verification processes and compliance standards. Making threats regarding credit impact and legal escalation without a valid debt could be considered harassment and may breach regulatory guidelines.
This situation has caused unnecessary stress and inconvenience. I expect OPOS Limited to immediately cease all contact regarding this matter unless they can provide verifiable evidence of the alleged debt.
If this behaviour continues, I will not hesitate to escalate the matter further through formal complaints channels.
I strongly urge others in a similar situation to independently verify any claims made before making payments.
Extremely unprofessional and concerning conduct.
6 de janeiro de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for taking the time to share your concerns.
We’re sorry to hear about the distress this situation has caused. We take all queries and complaints seriously and always aim to ensure that our processes are fair, accurate, and handled appropriately.
If you believe there has been an error or you have already resolved this matter directly with the original provider, we would encourage you to contact us so we can review this for you as quickly as possible.
Once we receive the relevant details, we will look into the matter and take any necessary steps. If needed, we will place the account on hold while we complete our review.
We appreciate you bringing this to our attention and are committed to ensuring concerns like this are properly addressed. Please get in touch with our team so we can assist you further.
Very friendly staff.Who where very…
Very friendly staff.Who where very helpful and understanding about my situation.
29 de abril de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your feedback.
We’re pleased to hear you found our staff friendly, helpful, and understanding of your situation. Your comments are appreciated and will be shared with the team.
I was speaking to a girl called Jade on…
I was speaking to a girl called Jade on the phone while setting up a payment plan, she went above and beyond what was expected and was really kind and offered really helpful advise. Thanks alot its much apreciated!
28 de abril de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your feedback.
We’re really pleased to hear Jade went above and beyond and was able to support you with kindness and helpful advice while setting things up. Your comments are much appreciated and will be shared with her and the team.
Thank you very much and good experience…
Thank you very much and good experience 👍
28 de abril de 2026
Avaliação não solicitada
Resposta da Opos Limited
Thank you for your feedback.
We’re pleased to hear you had a good experience. Your comments are appreciated and will be shared with the team.
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