Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I was recomended Optilabs from a cycling friend who has used Optilabs for some time. after an initial email enquiry I sent my Oakley Racing Jacket Cycling Glasses (with the old prescription Photochrom... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Just ordered my third pair of cycling glasses through Optilabs. Variable tint, strong prescription and even varifocal has caused them no problems, at a reasonable price. Quick turnaround (no slower th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

As it turns out my initial order was not the smoothest; the original glasses were damaged upon arrival. That said the service I received in resolving the issue was excellent; this company stands behin... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Purchased prescription cycling glasses and very happy with them. Order processed and delivered quickly. Prescription insert sent back, after a helpful phone call, to have an adjustment made to distanc... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Oculista
  2. Distribuidora de óculos

Escrito pela empresa

With over 50 years experience, Optilabs are an independent optician and one of the UK’s leading manufacturers of prescription sports glasses. They manufacture all their lenses from their dedicated showroom and laboratory in South London. Customers can shop online or visit the showroom. Optilabs can provide glasses with single vision, varifocal or bifocal lenses. They can also help customers with a very strong prescription. Optilabs can provide eye-tests and a full range of opthalmic services from their showroom in Croydon. Their on-site lens lab can also reglaze your old or damaged lenses to give new life to a favourite pair of glasses. Optilabs are renowned for their superb customer service so please get in touch if you have any questions regarding their products or your specific requirements.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

159 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

A super company to deal with

A super company to deal with, very obliging and helpful.
Fast delivery and I love my new shooting glasses!

20 de outubro de 2025
logotipo da Optilabs

Resposta da Optilabs

Hello Dave,
Thank you so much for the wonderful review — we’re thrilled to hear you had a great experience and that you love your new shooting glasses! It was a pleasure to help.

If you happen to take any photos wearing them during your shooting sessions, we’d love to see them. Customer photos really help others understand how the glasses perform in real conditions.

Avaliado com 5 de um total de 5 estrelas

Very fast production of my cycling…

Very fast production of my cycling sunglasses and I've been wearing them on every ride since. Perfect prescription

27 de outubro de 2025
logotipo da Optilabs

Resposta da Optilabs

Thank you so much for your wonderful review! We’re thrilled to hear that your cycling sunglasses were produced quickly and that the prescription is working perfectly for you. It’s great to know they’ve become part of every ride!

If you have any photos of yourself wearing them during your rides or sporting activities, we’d love to see them. Customer photos really help others choose with confidence.

Thanks again for your support!

Avaliado com 5 de um total de 5 estrelas

Satisfied customer- as always

I have used Optilabs for many years now, from having new lenses in my old favourite frames to cycling glasses.
I have bought sports glasses from Optilabs in the past for sports such as dodgeball- all have been tough enough to take on the task that I bought them for. I recently became a Raquetball player and I was entered into a tournament- I needed a pair of strong, lightweight and reliable glasses, Optilabs didn’t disappoint. Great product and I look even better on court.

24 de outubro de 2025
logotipo da Optilabs

Resposta da Optilabs

Thank you so much for your fantastic review! We’re delighted to hear that you’ve trusted Optilabs over the years — from updating your favourite frames to equipping you with cycling and dodgeball glasses. It’s great to know that everything has stood up to the challenge each sport brings.

We’re especially pleased that your new racquetball glasses performed just as you needed for your tournament — strong, lightweight, and reliable. And hearing that they make you look even better on court is the icing on the cake!
Thanks again for your continued trust in Optilabs!

Avaliado com 5 de um total de 5 estrelas

First class service.

First class service.

7 de outubro de 2025
logotipo da Optilabs

Resposta da Optilabs

Thank you so much for your kind words — we really appreciate your feedback! We’re delighted to hear you were happy with the service.

Avaliado com 5 de um total de 5 estrelas

All Good!

Have bought several pairs of prescription shooting glasses from them over the years, excellent products and customer support. Their CEO phoned me on a Sunday regarding a query about frame fit on a new (prescription) pair that didn't fit 100%, so I'd asked if they could be adjusted. He arranged their return, recommended a different frame style and got them back to me in about ten days - totally FOC! Problem solved!
Excellent products, service and value!

1 de outubro de 2025
logotipo da Optilabs

Resposta da Optilabs

Hello Robert,
Thank you so much for your wonderful feedback and for being such a loyal customer over the years! We’re delighted to hear that you’re happy with your prescription shooting glasses and the service you received — we always aim to go the extra mile to make sure everything fits perfectly.

We’d also love to see your glasses in action! If you have any photos of you wearing them while shooting or training, please feel free to share them with us — it’s always great to see our eyewear being put to good use.
Tony.

Avaliado com 5 de um total de 5 estrelas

Great pair of cycling glasses

Great pair of prescription cycling classes.Told them I needed them within a week and they delivered in 5 days. Brilliant

2 de outubro de 2025
logotipo da Optilabs

Resposta da Optilabs

Hello John,
Thank you so much for your fantastic review! We’re thrilled to hear your prescription cycling glasses arrived on time and that you’re happy with them. 🚴‍♂️😎
If you have any photos of you wearing them out on your rides, we’d love to see! Feel free to share them with us or tag us on social media — it’s always great to see our eyewear in action!
Tony.

Avaliado com 5 de um total de 5 estrelas

Great service, great product

Everyone I spoke to was very helpful, glasses delivered and very pleased with them

19 de setembro de 2025
logotipo da Optilabs

Resposta da Optilabs

Hello Rebecca,
Thank you so much for your kind words! We’re delighted to hear that you found our team helpful and that you’re pleased with your new glasses. We really appreciate your feedback and hope to hear from you again soon! 👓😊
Tony.

Avaliado com 5 de um total de 5 estrelas

Shooting specs

Good quality shooting specs, very prompt service and delivery, delivered as stated, not to expensive, really pleased.

21 de setembro de 2025
logotipo da Optilabs

Resposta da Optilabs

Hello Deb,
Thank you so much for your kind review! We’re delighted to hear you’re pleased with the quality and service. It’s great to know your order arrived promptly and met your expectations. We really appreciate your support!
Tony.

Avaliado com 5 de um total de 5 estrelas

curved lenses with difficult values

curved lenses with difficult values - works great

29 de agosto de 2025
logotipo da Optilabs

Resposta da Optilabs

Hello Markus,
Thank you so much for your feedback! We’re glad to hear the lenses worked great for you, even with the challenging prescription. We really appreciate your trust in our products and hope we can help again.
Tony.

Avaliado com 5 de um total de 5 estrelas

Great product with good low touch…

Great product with good low touch service. Good website

18 de setembro de 2025
logotipo da Optilabs

Resposta da Optilabs

Hello Alan,
Thank you for your kind words! We’re thrilled to hear you enjoyed our product and found our website and service easy to use. Your support means a lot!
Tony.

Avaliado com 5 de um total de 5 estrelas

Long term customer

Long term customer. Great quality glasses with a variety of frames - but more importantly they are made for sporting applications ( for me, shooting) and have thickened / Perspex shatterproof lenses. I wouldn’t hesitate ( and have recommended my friends & family ) to use them. The frames are very durable and I’ve recently had a set refurbished due to
Perscription change, and the cost was very reasonable.

15 de setembro de 2025
logotipo da Optilabs

Resposta da Optilabs

Hello Ken,
Thank you for your feedback! We’re glad you took the time to share your experience. Just to clarify, the lenses used are CR39 extra-thick lenses, not Perspex. These provide excellent optical quality and durability. We appreciate your support and are always here if you have any further questions or need assistance.
Tony.

Avaliado com 5 de um total de 5 estrelas

Efficient, would use again

Very efficient despatch of sample glasses, and very easy return. Equally efficient despatch of my subsequently ordered glasses. All seems well with them.

27 de agosto de 2025
logotipo da Optilabs

Resposta da Optilabs

Hello Keith,
Thank you for your kind review! We’re so pleased to hear everything went smoothly with both your sample and your order, and that you’re happy with your new glasses. We really appreciate your feedback and look forward to helping you again in the future!
Tony.

Avaliado com 5 de um total de 5 estrelas

Really simple to order online

Really simple to order online, nice and clear as to what is required from me to progress the order.

27 de agosto de 2025
logotipo da Optilabs

Resposta da Optilabs

Hello Daryl,
Thank you for your kind feedback! We’re delighted to hear that you found our online ordering process simple and clear. Making things easy for our customers is always our goal, and we really appreciate you taking the time to share your experience.
Tony.

Avaliado com 4 de um total de 5 estrelas

Product was fine but no instructions…

Product was fine but no instructions supplied, had to make two telephone calls to determine correct way to change lenses etc. a bit of a fiddle to do and then they need cleaning to remove all the fingerprints.

28 de agosto de 2025
logotipo da Optilabs

Resposta da Optilabs

Thanks so much for your review! We’re really pleased you’re happy with the product, but we’re sorry it was a bit of a hassle working out how to change the lenses.

Avaliado com 5 de um total de 5 estrelas

Fast and efficient service

Fast and efficient service, Great glasses

30 de agosto de 2025
logotipo da Optilabs

Resposta da Optilabs

Hello Michael,
Thank you for the kind words! We’re delighted you’re happy with the service and your new glasses. 👓✨
Tony.

Avaliado com 5 de um total de 5 estrelas

GOOD SERVICE DESIGN AND OPTICS

GOOD SERVICE DESIGN AND OPTICS

29 de agosto de 2025
logotipo da Optilabs

Resposta da Optilabs

Hello Peter,
Thank you for your kind words! We’re glad you’re happy with our service, design, and optics. Your feedback means a lot to us, and we look forward to serving you again.

Tony.

Avaliado com 5 de um total de 5 estrelas

Needed a second pair of glasses for the…

Needed a second pair of glasses for the car. Optilabs system is so easy to use. The glasses arrive a week later. All at a price that was very competitive.

27 de agosto de 2025
logotipo da Optilabs

Resposta da Optilabs

Hello Keith,
Thank you for your review! We’re so pleased to hear you found our system easy to use and that your glasses arrived quickly. It’s great to know you’re happy with both the convenience and the value. Enjoy your new pair, and we’ll be here whenever you need us again!
Tony.

Avaliado com 5 de um total de 5 estrelas

Really strong light frames

Really strong light frames, quality lens, easy to order and prompt delivery.

26 de agosto de 2025
logotipo da Optilabs

Resposta da Optilabs

Hello Nigel,
Thanks so much for your lovely review! We’re really glad you’re enjoying the lightweight frames and quality lenses, and it’s great to know your order arrived quickly. We appreciate your support!
Tony.

Avaliado com 5 de um total de 5 estrelas

My second pair of cycling glasses from Optilabs

My second pair of cycling glasses from Optilabs. For direct glazed wrap-around prescription glasses Optilabs are the best. Transitions is a worthwhile upgrade as they work in all conditions without needing a second pair.

23 de agosto de 2025
logotipo da Optilabs

Resposta da Optilabs

Hi Steve
Thanks so much for coming back for a second pair! Great to hear you’re loving the wrap-around prescription lenses and finding the Transitions upgrade so useful. We really appreciate your support!
Tony.

Avaliado com 5 de um total de 5 estrelas

A really good product

A really good product along with an excellent service, I liked that I could try before buying, and delivery was quicker than expected.

23 de agosto de 2025
logotipo da Optilabs

Resposta da Optilabs

Hello Alan,
Thanks a lot for your lovely feedback! So glad you enjoyed the try-before-you-buy and that your order got to you quicker than expected. Really happy you’re pleased with both the product and service!”
Tony.

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais