Optiontown Avaliações 575

Do not waste your money!! Extremely disappointing. Despite issues with their partnership with Kenya airways, they will not refund my money neither will they provide tickets. Pure scam. Avoid

I have been unable to redeem my tickets on Kenya Airways. Customer service is unresponsive. I am looking at legal options to get a refund. Highly disappointed.

excellent . Mr jeffery is help me alot to reschdule my flight

Cust care (roger.williams) was very helpful and gave suggestions to cater to my booking needs with such a short notice of my flight plans. Was able to successfully purchase my tickets thanks to him.

Very accommodating and helpful. Was able to extend the use of my flight pass.

Even though it took me a while to get connected I got a very good information for all my questions from representative called Victor. My advice is to focus on one customer and respond quickly to the question and move to the next one instead of making a client wait nearly 10 minutes for every questions to get answered. Thank you

The staff are very helpful and responsive.

Victor help us with patience and competence

Efficient service. Prompt answers and issues solved. Now I am ready to use my flight pass.

good service

Jack Small was very helpful and patient. Thank you.

I had a great experience being assisted by roger.williams he was patient and helped me with all my concerns. My first ticket redemption is now successful. Thank you again!

Quick response
Helpful in resolving the issue

My appreciation goes to Kelly Anderson who have quickly and swiftly assisted on Whats app
I got a great,quick and professional customer support service from option town.It just needs a a small patience and it works smooth swift.I would like to highly recommend the whats app model service.
Thanks a lot once again Kelly Anderson for your support.

I had problems making my first booking online due to my computer. The call centre staff and booking agents were quick to respond and did it for me telephonically . It was so reassuring that my investment on flights is managed by such great customer support and back up systems. A flight pass was definitely my best purchase this year ! Thank you to staff at Optiontown!

First of all, this in my second time using Optiontown for booking my flight. Last year's was awesome - it was smooth all the way and the trip was fantastic.

This time round, it got off to a very rough start for a variety of reasons most of which, I finally realise was because I was not doing things right. However, things became even more frustrating when for more than 24 hours I could not go past "selecting a flight". On one occasion, when I did, and tried to pay using my Visa Debit card, the system could not process my payment. Attempts to have a chat and engage Optiontown personnel proved very challenging. Long cues, delayed email responses and the huge traffic only compounded my problem. However, I was determined to make it work, so I persevered. Then stepped in Jack Small and Kelly - two beautiful, professional and fantastic folks in the employ of Optiontown - you guys rock, period. Thank you.
Jack gave me assurance that someone was going to be in touch with me via whatsapp to sort me out, and that was Kelly.
Kelly, you are such a good and helpful person. You held my hand and sorted out days of frustration and in the end, you boost my confidence in Optiontown and I am gonna stick with you guys and recommend friends to get in touch and book their future flights through your service.
Thank you, Merry Christmas and a prosperous New Year in advance. On behalf of my family!
Tennyson Williams

Excellent product for frequent travelers. You pretty much compile your own package. The only comment I can make is that there is this initial financial rewiev that you are not aware of when you first book and you immidiatly try and contact customer service which is not very easy to get hold off. But this is just a process that the booking goes through so be patient.
I had a issue with my booked flights and after getting hold of customer service one person really went above and beyond solving my problem very professionaly. Thank you Kelly Anderson for the great service.

You get real savings when you buy flight passes.

However, it was difficult to reach customer support. Long wait times before someone responds. I was finally able to talk to an someone from support after 2.5 weeks of sending chat queries and emails. He was able to resolve my concerns within an hour.