Just received my beautiful stool , surprised it came so quickly and I am delighted with it . Regards Doreen.
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I had a questionable start with Orchard Homes but safe to say it ended well. Thankfully. My 1st gold Frenso sideboard delivery was fraught with delivery delays but the product is epic. So classy. Amaz... Ver mais
I ordered online and expected my sofa to be delivered within 7 to 10 days, as advertised. I received no acknowledgement after time and had to chase up the order only to find out delivery was delayed f... Ver mais
A empresa respondeu
Fast delivery. Downside was its delivered by one very nice but 71 hear old so couldnt/wouldn't put upstairs due to weight and size of the 4 pieces so left in garage for my disabled husband to unpack a... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Orchard Home, we are more than just a home decor and furniture brand – we're your trusted partner in creating a space that reflects your unique style and personality. Our commitment to quality craftsmanship and timeless design sets us apart. With a wide range of handcrafted furniture, home decor, and accessories, we help you transform your house into a warm and inviting home. Our mission is to provide you with not just products, but inspiration for creating spaces that you'll love. Explore our collection today and discover the Orchard Home difference.
Informações de contato
Reino Unido
- info@orchard-home.com
- www.orchard-home.com
4,1
Muito Bom
162 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Just received my beautiful stool
Just received my beautiful stool , surprised it came so quickly and I am delighted with it . Regards Doreen.
13 de abril de 2026
Delivered as promised
Delivered as promised. Not opened the box yet due to decoration
13 de abril de 2026
Great people and very helpful good service always there to give a response.
Outstanding helpful always at hand to help.
13 de abril de 2026
Shoreditch side tables are fantastic
Shoreditch side tables are fantastic, easy to assemble, great quality and exactly the look I was going for.
Delivery was efficient
8 de abril de 2026
Avaliação não solicitada
There was a problem with my order and…
There was a problem with my order and the response and replacement time was excellent. Thank you.
4 de abril de 2026
Avaliação não solicitada
Good experience
Good experience. Arrived on time, delivery driver helpful. Sofa great quality, comfortable and looks fantastic
2 de março de 2026
Avaliação não solicitada
Resposta de Orchard Home
Dear Sarah,
Thank you for your message, we’re so pleased to hear everything was excellent.
We really appreciate your feedback and your support.
Kind regards,
The OH team
Resposta de Orchard Home
Dear Carmen,
Thank you for your kind message.
We’re so pleased to hear that your delivery arrived quickly and that the driver was friendly. Your feedback means a lot to us, and we’ll be sure to pass your comments on to the delivery team.
Kind regards,
The OH team
Hollywood vanity
I bought the hollywood vanity and it is beautiful however it came with a crack in it, a missing lead for the mirror and one of the drawers came broken. Luckily i found a lead for the mirror that would work but the quality is really bad
11 de dezembro de 2025
Avaliação não solicitada
Resposta de Orchard Home
Dear Sheryl,
Thank you for your message, and I’m very sorry to hear about the issues you’ve experienced with your Hollywood vanity.
This is certainly not the experience we want our customers to have. We take quality very seriously, and this product is actually one of our best sellers. We’ve not received complaints regarding its quality before, so it’s disappointing to hear that yours did not meet expectations and arrived with faults.
Please accept our sincere apologies for the inconvenience and frustration caused.
Kind regards,
The OH team
Product not received
Product got damaged in transit so never arrived and they were unable to send a replacement.
9 de janeiro de 2026
Resposta de Orchard Home
Hi Sinead — thanks for getting in touch.
We’re really sorry about this. Unfortunately the item was damaged in transit and didn’t arrive with you, and as it’s now out of stock we’re unable to send a replacement. A full refund has been arranged, and we sincerely apologise for the inconvenience caused.
If there’s anything else we can help with, please don’t hesitate to let us know.
Kind regards,
The OH Team
Really helpful company on time delivery…
Really helpful company on time delivery and great product
8 de dezembro de 2025
Resposta de Orchard Home
Thanks Peter, glad you were happy with the service, we appreciate your custom
KR
The OH team
Great experience
The sofa we have bought is very comfy and stylish looking.
Delivery man was very polite and helpful.
1 de dezembro de 2025
Resposta de Orchard Home
Thank-you Gabriella, we delighted that everything went well and you love your sofa
KR
The OH team
Great service again I ordered it 3 days…
Great service again I ordered it 3 days later 2 sideboards where in my house , got AM appointment and it came aswell on time the driver was very professional also lovely person definitely recommend orchard homes furniture to anyone looking for furniture for there house
17 de novembro de 2025
Resposta de Orchard Home
Hi Mr Edwards,
Thank you so much for your wonderful review! We’re delighted to hear your sideboards arrived so quickly and that the delivery went smoothly. Our team — especially our drivers — take great pride in providing a reliable and friendly service, so it’s lovely to hear that reflected in your experience.
We truly appreciate your recommendation and are grateful to have you as a returning customer. Enjoy your new furniture, and thank you again for choosing Orchard Home!
The Orchard Home Team
I placed an order paid you you were…
I placed an order paid you you were unable to fulfil order I am still waiting a refund, left umpteen messages you would not provide your address still waiting for refund not happy
14 de novembro de 2025
Avaliação não solicitada
Resposta de Orchard Home
Dear John,
Thank you for your message. We previously requested your order number to assist you, but it was not provided. We have since searched our system using your name, email address, and phone number, and we were unable to locate any record of an order with us.
As a result, it appears that no order has been placed under your details, and therefore no payment has been received by us.
If you have any payment confirmation or transaction reference from your bank or payment provider, please share it with us so we can investigate further.
Kind regards,
The OH team
Ordering was so easy and chair which is…
Ordering was so easy and chair which is quality for the price was delivered two days later.
3 de novembro de 2025
Resposta de Orchard Home
Thanks Sandra, we are glad you are happy with your chairs and the swiftness of delivery
Kind regards
The OH team
Hollywood vanity unit
I purchased the huge Hollywood vanity unit and I couldn’t be happier with it.
From order to delivery, less than a week.
It came partially assembled which was amazing as I hate flat pack.
Came in 4 boxes, mirror in one, top in one and two sets or drawers each in a box, pre assembled!
I was expensive but so worth it! I’m in love with it.
7 de outubro de 2025
Resposta de Orchard Home
Thank you, Fiona! We’re so happy you love your Hollywood Vanity Unit — it really is a stunning piece. We’re glad the quick delivery and easy setup made the experience even better. Enjoy your new setup!
– The OH Team 💫
Lovely lamp cant fault
The quality of the lamp is lovely and worth the money i cant fault and was easy to assemble and looks lovely
.
The reason for 4 stars is because of delivery being between 8 and 6 with no time slot this is not the company fault but a waste of a day as it didnt come until 3
6 de novembro de 2025
Resposta de Orchard Home
Thanks so much for your lovely review Lesley! We’re so glad you’re happy with the lamp’s quality and design — it sounds like it fits perfectly in your space. We completely understand the frustration with all-day delivery windows and really appreciate your patience.
– The OH Team ✨
Happy customer
Delighted with my purchasing experience from orchard home. Purchased item using discount code for BH weekend. Item delivered and in perfect condition within two days of purchase. Would highly recommend
4 de novembro de 2025
Resposta de Orchard Home
Thanks so much! We’re thrilled to hear you had such a smooth experience and that your order arrived quickly and in perfect condition. Enjoy your new piece!
– The OH Team
Recommended
A really good experience with a reputable company. Sideboard was delivered fully assembled, brilliantly packaged and is absolutely gorgeous. Highly recommend.
13 de outubro de 2025
Resposta de Orchard Home
Thank you so much for your kind words Emma and for taking the time to share your experience. We’re delighted to hear that you love your new sideboard and that everything arrived safely and ready to enjoy. Your recommendation means a lot to us!
Warm regards,
The OH Team
Awful communication/Empty promises
I ordered online and expected my sofa to be delivered within 7 to 10 days, as advertised. I received no acknowledgement after time and had to chase up the order only to find out delivery was delayed for a month. I chased this up again only to find out it had been delayed again, then again! Communication was awful and then on delivery there was only one delivery person and I had to piece my sofa together like a jigsaw puzzle!
14 de outubro de 2025
Resposta de Orchard Home
Hi Karen,
Thank you for sharing your feedback. We’re very sorry for the repeated delays and the frustration this caused — as this was a preorder item, we know you were expecting it within the advertised timeframe, and we completely understand how disappointing it was to wait longer than anticipated. The congestion at Rotterdam Port impacted our shipping schedule, and we should have communicated more clearly and proactively about the delays.
We’re also sorry that the delivery experience didn’t meet expectations. Your comments have been passed on so we can improve both communication and service in the future. We truly appreciate your patience and understanding throughout this preorder process and hope you’re enjoying your sofa now it has arrived.
Best wishes,
The OH Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.