PACK & SEND Australia - Parramatta Avaliações 12

O TrustScore é 4.5 de um total de 5

4,4

9 Phillip Street, 2150 Parramatta, NSW, AU


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

All good. Seamless experience. Delivered in quick time as stated.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Amazing. Very happy with their service. The price is very affordable and the delivery was very quick. Sent on Wednesday afternoon, received Thursday morning. Will use them again for sure

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

The only reason I'm not giving 1 star, is because my guitars did arrive at their destination in one piece. Everything else about Pack & Send.....is completely hopeless- their tracking is quite useless... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very happy with the service from P&S it's. Great being able to pack your own package then go online and have someone pick it up the next day. What's better than that.

A empresa respondeu


Detalhes da empresa

  1. Mensageiro
  2. Serviço de entregas
  3. Serviço de Entrega
  4. Serviço de logística
  5. Serviço de frete e correio
  6. Empresa de transporte marítimo

Escrito pela empresa

PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

12 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 94% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(12)

168 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

All good

All good. Seamless experience. Delivered in quick time as stated.

2 de fevereiro de 2026
Avaliação não solicitada
logotipo da PACK & SEND Australia - Parramatta

Resposta da PACK & SEND Australia - Parramatta

Thank you for the 5-star review! We’re happy to hear you had a seamless experience and that your delivery arrived quickly and on schedule. We look forward to working with you again!

Avaliado com 5 de um total de 5 estrelas

website could do with some improvement…

website could do with some improvement but otherwise no issues.

21 de dezembro de 2019
Avaliação não solicitada
logotipo da PACK & SEND Australia - Parramatta

Resposta da PACK & SEND Australia - Parramatta

Thanks you for your feedback. It would be greatly appreciated if you could let us know which aspects of the website you think are in need of improvement. Please email your comments to support@packsend.com.au

Avaliado com 5 de um total de 5 estrelas

Awesome service

13 de novembro de 2019
Avaliação não solicitada
logotipo da PACK & SEND Australia - Parramatta

Resposta da PACK & SEND Australia - Parramatta

Thank you for the positive review Karen.

Avaliado com 5 de um total de 5 estrelas

Amazing

Amazing, fast abc friendly

7 de outubro de 2019
Avaliação não solicitada
logotipo da PACK & SEND Australia - Parramatta

Resposta da PACK & SEND Australia - Parramatta

Thank you for the positive feedback Jouliann.

Avaliado com 1 de um total de 5 estrelas

i waited until 5pm and the driver never…

i waited until 5pm and the driver never turned up - not using you guys again

18 de agosto de 2019
Avaliação não solicitada
logotipo da PACK & SEND Australia - Parramatta

Resposta da PACK & SEND Australia - Parramatta

Hi Marco, We are sad to hear things did not go as expected. If you have a moment please contact me via email at customerservice@packsend.com.au as I would like to personally resolve this problem to your satisfaction.

Avaliado com 2 de um total de 5 estrelas

The only reason I'm not giving 1 star

The only reason I'm not giving 1 star, is because my guitars did arrive at their destination in one piece. Everything else about Pack & Send.....is completely hopeless- their tracking is quite useless, their live chat is useless & their is a serious lack of communication in responding to customer enquiries. I just received a reply to an email I sent 4 days ago, regarding the inability to track 2 parcels I was shipping interstate, a full 3 days after they had arrived at their destination. When I'd enquired about the lack of tracking info (several times) I was asked to provide my consignment numbers....only to be told that they didn't have access to customer information..! Would have been far easier & less stressful had I just found a courier myself. Lesson learned..!

7 de junho de 2019
Avaliação não solicitada
logotipo da PACK & SEND Australia - Parramatta

Resposta da PACK & SEND Australia - Parramatta

Hi Mick, thanks for taking the time to provide this feedback. We are sorry there was a gap in your tracking status updates, and for the delay in responding to your email. When sending parcels from the east to west coast, it is common for this type of lag in tracking status updates as the parcels make their way across the country over a period of several days. As soon as it arrived on the West coast the tracking status was updated and it was delivered that same day.

Avaliado com 5 de um total de 5 estrelas

Picked up and delivered within two days…

Picked up and delivered within two days excellent service.

19 de maio de 2019
Avaliação não solicitada
logotipo da PACK & SEND Australia - Parramatta

Resposta da PACK & SEND Australia - Parramatta

We are so delighted to hear that your experience with our service exceeded your expectations. We look forward to serving you again next time.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Easy, convenient, efficient.

6 de maio de 2019
Avaliação não solicitada
logotipo da PACK & SEND Australia - Parramatta

Resposta da PACK & SEND Australia - Parramatta

Online feedback is precious to us and we are thankful you took the time to let us know about your experience with us.

Avaliado com 5 de um total de 5 estrelas

Amazing

Amazing. Very happy with their service. The price is very affordable and the delivery was very quick. Sent on Wednesday afternoon, received Thursday morning. Will use them again for sure

20 de abril de 2019
Avaliação não solicitada
logotipo da PACK & SEND Australia - Parramatta

Resposta da PACK & SEND Australia - Parramatta

We are so glad we were able to help you out. Helping our customers is what we love best. We sincerely look forward to serving you again soon!

Avaliado com 5 de um total de 5 estrelas

Very happy with the service from P&S …

Very happy with the service from P&S it's. Great being able to pack your own package then go online and have someone pick it up the next day. What's better than that.

5 de abril de 2019
Avaliação não solicitada
logotipo da PACK & SEND Australia - Parramatta

Resposta da PACK & SEND Australia - Parramatta

Your review is valuable to us as we shape our customer strategy and useful to other community members trying to decide if we are a good fit for their needs. Thank you for your patronage.

Avaliado com 2 de um total de 5 estrelas

It took 3 days to finally have TNT pick…

It took 3 days to finally have TNT pick up the goods. And I personally followed up this matter myself.

28 de fevereiro de 2019
Avaliação não solicitada
logotipo da PACK & SEND Australia - Parramatta

Resposta da PACK & SEND Australia - Parramatta

Hi Sarah. We are sorry to hear your shipment was not collected as scheduled. As the Online Self-Service is a cost effect DIY option, we do not monitor these shipments and are not aware of any failed collections. Our notes show the pickup was rebooked as soon as you made contact to inform us of the missed collection. We apologise for the inconvenience and hope you would consider using our service in future.

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