PACK & SEND Australia - Spring Hill Avaliações 15

O TrustScore é 4 de um total de 5

3,8

1/457 Upper Edward St, 4000 SPRING HILL, QLD, AU


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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

STAY AWAY! On 23 August 2019, the lady who runs the Spring Hill office took a payment of 595$ from me (Invoice no. AU-SPHL01470812) to send two big parcels from Brisbane to Toronto. As months... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

They just did it - we had 3 couriers cancel on us due to the location of picking it up, but pack n send just did it. Very grateful.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I went the DIY route - worked exactly as advertised. Great to be able to drop off in BNE Inner City on a Saturday - Thanks Spring Hill!

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Every delivery has gone off smoothly so far. Only difficulties have been on the receiving end (‘lost’ commercial invoices)

A empresa respondeu


Detalhes da empresa

  1. Mensageiro
  2. Serviço de entregas
  3. Serviço de Entrega
  4. Serviço de logística
  5. Serviço de frete e correio
  6. Empresa de transporte marítimo

Escrito pela empresa

PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.


Informações de contato

  • 1/457 Upper Edward St, 4000, SPRING HILL, QLD, Austrália

  • (07) 3832 9229

3,8

Muito Bom

O TrustScore é 4 de um total de 5

15 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

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Avaliado com 1 de um total de 5 estrelas

STAY AWAY

STAY AWAY!

On 23 August 2019, the lady who runs the Spring Hill office took a payment of 595$ from me (Invoice no. AU-SPHL01470812) to send two big parcels from Brisbane to Toronto. As months passed by and the parcels would not arrive, I emailed her several times but she kept ignoring my messages. When I would call her on the phone, she would keep repeating that she was in touch with Customs and that Customs was still checking the contents of the parcels. When out of despair and frustration I decided to contact their Field Manager, I found out that my parcels had never left the Spring Hill office and that the above-mentioned lady had been lying to me about her talking with Customs. My parcels had never reached Customs.

The Field Manager admitted that this lady deliberately decided not to send my parcels despite having received the payment and that she would keep lying as she was too ashamed of what she had done.

After her attempted theft was found out and thanks to the Field Manager my parcels were sent and I received them after a week or so.

9 de setembro de 2020
Avaliação não solicitada
logotipo da PACK & SEND Australia - Spring Hill

Resposta da PACK & SEND Australia - Spring Hill

Hi Anna, We are disappointed to receive your review and apologise for any delay in delivering your goods last year. We're not certain why this review has just been posted when the job was completed almost a year ago. If you need us to take any action over and above the resolution that our Field Support Manager has achieved, please email us at customerservice@packsend.com.au.

Avaliado com 5 de um total de 5 estrelas

Great friendly and efficient service by…

Great friendly and efficient service by the Spring Hill team

19 de janeiro de 2020
Avaliação não solicitada
logotipo da PACK & SEND Australia - Spring Hill

Resposta da PACK & SEND Australia - Spring Hill

Hi Allan. Thank you for your kind words, we are delighted to read how our staff delivered above and beyond your expectations.

Avaliado com 5 de um total de 5 estrelas

it’s worked for me.....

Every delivery has gone off smoothly so far. Only difficulties have been on the receiving end (‘lost’ commercial invoices)

8 de dezembro de 2019
Avaliação não solicitada
logotipo da PACK & SEND Australia - Spring Hill

Resposta da PACK & SEND Australia - Spring Hill

Thank you Conan for sharing your positive experience with us. Much Appreciated.

Avaliado com 5 de um total de 5 estrelas

Amazing - they just did it!

They just did it - we had 3 couriers cancel on us due to the location of picking it up, but pack n send just did it. Very grateful.

18 de novembro de 2019
Avaliação não solicitada
logotipo da PACK & SEND Australia - Spring Hill

Resposta da PACK & SEND Australia - Spring Hill

Thank you Liz for the positive feedback. We are happy to know that we were able to accommodate and fulfill your shipping needs. Hope to see you again.

Avaliado com 5 de um total de 5 estrelas

Very happy

Very happy! Good service and good price!

21 de outubro de 2019
Avaliação não solicitada
logotipo da PACK & SEND Australia - Spring Hill

Resposta da PACK & SEND Australia - Spring Hill

Thank you Malin for leaving a positive review.

Avaliado com 5 de um total de 5 estrelas

Great Service

Great Service - quick and easy

21 de julho de 2019
Avaliação não solicitada
logotipo da PACK & SEND Australia - Spring Hill

Resposta da PACK & SEND Australia - Spring Hill

Appreciate the positive feedback Sandra.

Avaliado com 5 de um total de 5 estrelas

good!

Easy and fast!
Thank you

7 de julho de 2019
Avaliação não solicitada
logotipo da PACK & SEND Australia - Spring Hill

Resposta da PACK & SEND Australia - Spring Hill

Thank you for your positive feedback Kate

Avaliado com 5 de um total de 5 estrelas

Convenience

2 de maio de 2019
Avaliação não solicitada
logotipo da PACK & SEND Australia - Spring Hill

Resposta da PACK & SEND Australia - Spring Hill

We are glad to know your experience was positive in every possible way.We really look forward to serving you for many years to come

Avaliado com 5 de um total de 5 estrelas

Efficient fast and super easy to book

2 de maio de 2019
Avaliação não solicitada
logotipo da PACK & SEND Australia - Spring Hill

Resposta da PACK & SEND Australia - Spring Hill

Thank you for taking the time out of your busy day to write this review. It is great to know that we were able to provide you with the highest levels of service.

Avaliado com 4 de um total de 5 estrelas

Easy and streamlined

Easy and streamlined. No hiccups whatsoever.

27 de fevereiro de 2019
Avaliação não solicitada
logotipo da PACK & SEND Australia - Spring Hill

Resposta da PACK & SEND Australia - Spring Hill

Your review serves as a confirmation to all of us that our efforts in the selection process are making a difference in the daily lives of our customers, Looking forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

I went the DIY route

I went the DIY route - worked exactly as advertised. Great to be able to drop off in BNE Inner City on a Saturday - Thanks Spring Hill!

23 de fevereiro de 2019
Avaliação não solicitada
logotipo da PACK & SEND Australia - Spring Hill

Resposta da PACK & SEND Australia - Spring Hill

Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off.

Avaliado com 1 de um total de 5 estrelas

It took a week for my boxes to be…

It took a week for my boxes to be collected

17 de fevereiro de 2019
Avaliação não solicitada
logotipo da PACK & SEND Australia - Spring Hill

Resposta da PACK & SEND Australia - Spring Hill

Hi Stephen. We apologise for the delay. On occasion, our pickups can be missed due to unforeseen circumstances. We can assure you this is not a regular occurrence and we would love the opportunity to show you what we are truly capable of.

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