PA Housing Avaliações 

653
•
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Pa In general are awful at getting any work done inside the property. Even in an emergency having to wait weeks for someone to come out to just look before any work even starts. If you want to make an... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Pilon were Very professional, informed who would be coming everyday whether am or pm. House was kept tidy and all who came to fit the kitchen were respectful and efficient . Was finished sooner than... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I stayed at Kings Mill Hospital PA housing for 2 years. It's been an amazing experience. Both Sharon and Val ( the accomodation officers) were a pleasure to deal with- there wasn't any problem to whic... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I would like to say a huge thank you to Linda for all her help and support. She was extremely helpful, patient and understanding throughout our conversation. She took the time to listen carefully... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Associação Habitacional
  2. também em
  3. Alojamento
  4. Alojamento público
  5. Desenvolvimento Habitacional

Escrito pela empresa

We manage over 23,000 homes across the Midlands, London and the South East offering a range of solutions


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

653 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 70% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(653)

101 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

PLEASE NEVER BUY FROM THIS COWBOYS!

PLEASE NEVER BUY FROM THIS COWBOYS!

**My experience and advice: Think carefully before choosing PA Housing.**

First of all, I believe the valuations of new developments are overpriced.

Very likely you will be living next to neighbours who cause ongoing anti-social behaviour (ASB), drug dealing and causing serious impact on your mental health, stress levels, and overall quality of life. In my experience, PA Housing has failed to deal adequately with our concerns ( Over 3 years of reporting and opening cases in result of constant ASB distressing events, police , council involved, neighbours also complaining) , and we have been left feeling that complaints are dismissed without a proper investigation or a meaningful resolution.

Be prepared for rent and maintenance charges to increase over time, potentially adding significantly to your living costs. And if you buy in full just remember next door will be always PA relationship.

If you encounter problems with repairs or maintenance, be prepared for what may be a frustrating process when trying to get issues resolved.

**My advice is to do your research, read reviews carefully, and think twice before committing to a property with this housing association.** A home should provide security, peace of mind, and a good quality of life — not constant stress, frustration, and the feeling that nobody is listening when you raise legitimate concerns.

Based on my experience, I would not recommend PA Housing to anyone who values a peaceful home and expects their housing provider to take their concerns seriously.

YOU BETTER STAY OUT OF THIS HOUSING ASSOCIATION IF YOU WANT A HAPPY AND SAFE LIFE!

12 de outubro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

terrible services and stay away.

16 de outubro de 2026
Avaliação não solicitada
logotipo da PA Housing

Resposta da PA Housing

Good morning,

I'm sorry that you feel this way about our services. If you feel like there has been a service failure, you can find out more about our complaints process at the address below.

www.pahousing.co.uk/contact-us/making-a-complaint/

Kind regards,
PA Housing Communications Team

Avaliado com 5 de um total de 5 estrelas

Great service came to inspect new…

Great service came to inspect new bathroom and arranged for all issues to be sorted .

15 de outubro de 2026
Avaliação não solicitada
logotipo da PA Housing

Resposta da PA Housing

Good morning Kate,
Thank you very much for your review - I'm happy to hear that everything went well with the inspection. All the best with your new bathroom.


Kind regards,
PA Communications Team

Avaliado com 1 de um total de 5 estrelas

PA housing damaged my property three…

PA housing damaged my property three years ago did nothing about it as a result. I developed two serious health conditions and they’re only way of dealing with that was threaten to take me to court 11 times I’ve recently been on holiday to Portugal. I’ve come back and now they’ve damaged my balcony created a massive gap between the wall and the balcony which I will try to upload a picture of, but I’m not sure how to do it

1 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I recently received support from Kym…

I recently received support from Kym Hobson with my mother's PIP review, and I couldn't be happier with the service provided. Kym was professional, efficient, and incredibly organised throughout the process, ensuring the application and supporting evidence were completed and submitted on time. She kept me updated at every stage and was always approachable, supportive, and willing to answer any questions I had.

What stood out most was her kindness and genuine desire to help. Navigating the benefits system can be overwhelming, particularly for vulnerable people and their families, and the support provided by the Tenancy Sustainment Team is invaluable. Kym is an incredibly valuable asset to the team, and her dedication makes a real difference to people like my mum. I am very grateful for all of her help and would highly recommend both Kym and the service to anyone who needs support.

15 de setembro de 2026
Avaliação não solicitada
logotipo da PA Housing

Resposta da PA Housing

Good afternoon Samie,
Thank you for your lovely feedback for the support that Kym and the Tenancy Sustainment Team provided to you and your mum, Samie. It sounds like she made a great impression and really went out of her way to help. That deserves recognition so thank you for letting us know. I'll make sure she gets a 'shout out' so everyone can see it.

Kind regards,
PA Housing Communications Team

Avaliado com 5 de um total de 5 estrelas

Pilon were Very professional

Pilon were Very professional, informed who would be coming everyday whether am or pm. House was kept tidy and all who came to fit the kitchen were respectful and efficient . Was finished sooner than expected.

I only have praise for everyone involved and I love the new Kitchen .

1 de outubro de 2026
Avaliação não solicitada
logotipo da PA Housing

Resposta da PA Housing

Good afternoon Jacqueline,

Thank you very much for your feedback about your recent kitchen upgrade. I'm very pleased that PiLON kept you informed every step of the way and that you had such a positive experience during the process. Even better that it was finished sooner than expected! We're very grateful for your review.

Kind regards,
PA Housing Communications Team

Avaliado com 2 de um total de 5 estrelas

Pa In general are awful

Pa In general are awful at getting any work done inside the property. Even in an emergency having to wait weeks for someone to come out to just look before any work even starts. If you want to make any improvements to your home the major works team never bother to reply or if they do always refuse even the basic requests. Not happy with the service at all.

29 de setembro de 2026
Avaliação não solicitada
logotipo da PA Housing

Resposta da PA Housing

Good morning Sarah,

I'm sorry that you aren't happy with the time it takes for us to complete emergency repairs and major work in your home. If you're dissatisfied with us and feel that there has been a service failure, you can send an official complaint to us so we can investigate. For more information on our complaints process, please see the address below:

pahousing.co.uk/contact-us/making-a-complaint/

Kind regards,
PA Housing Communications Team

Avaliado com 5 de um total de 5 estrelas

I would like to say a huge thank you to…

I would like to say a huge thank you to Linda for all her help and support. She was extremely helpful, patient and understanding throughout our conversation. She took the time to listen carefully to all of my concerns and answered every question I had with kindness and professionalism.

Linda went above and beyond to try everything she could to resolve the issue I was facing, and I truly appreciated the time, effort and support she gave me. It was reassuring to speak to someone who genuinely listened and wanted to help.

Thank you very, very much, Linda, for your patience, kindness and support. It really meant a lot to me.

22 de setembro de 2026
Avaliação não solicitada
logotipo da PA Housing

Resposta da PA Housing

Good morning Leda,
Thank you so much for your review, the team is very grateful for your positive feedback. I'm pleased to hear that Linda was so helpful and supportive in allaying your concerns. I'll share your review with everyone at PA so she's praised and recognised for going above and beyond. Thanks again!

Kind regards,
PA Housing Communications Team

Avaliado com 5 de um total de 5 estrelas

Great service from Steffan in rents and service charge team

Steffan in the rents and service charge team was very helpful indeed and resolved my issue! Great service

18 de setembro de 2026
Avaliação não solicitada
logotipo da PA Housing

Resposta da PA Housing

Good morning,

Thank you so much for your review, I'm glad that Stefan was able to resolve your rent and service charge query. I'll share your comments with the business and make sure he gets credit and recognition for his service.

Kind regards,
PA Housing Communications Team

Avaliado com 5 de um total de 5 estrelas

Exceptional Service from a Wonderful Team

I had a wonderful experience with PA Housing and would highly recommend their accommodation services. Everything from the facilities and location to communication, responsiveness and overall staff support was excellent.
I would particularly like to highlight the staff at the Kings Mill Hospital accommodation, who were incredibly friendly, helpful and professional throughout my stay of nearly 2 years. They were always approachable, responsive and willing to go the extra mile to make things easier, especially whenever I had any questions or needed assistance.
The accommodation was well managed, and the excellent level of service made my stay comfortable and stress-free. I’m genuinely grateful to the whole team for their kindness and support. The best part is its location; quiet, beautiful environment, only 5 mins walk to the hospital.
Thank you, PA Housing, and especially the wonderful team at Kings Mill Hospital accommodation, for making my stay such a positive experience. A well-deserved 5 stars!

26 de agosto de 2026
Avaliação não solicitada
logotipo da PA Housing

Resposta da PA Housing

Good afternoon,

Thank you very much for your review of our accommodation at King's Mill and for the professional customer service you received from our colleagues there during your stay. We're very grateful for your feedback, and we're glad that you had such a comfortable, stress-free time at the accommodation and in its quiet surroundings.

Thank you again for taking the time to leave a review, I'll share it so our colleagues can get the credit they deserve.

Kind regards,
PA Housing Communications Team

Avaliado com 5 de um total de 5 estrelas

Highly Recommended Hospital Accommodation

I had a very positive experience with PA Housing. The team are very friendly, helpful, and always willing to assist whenever you have a problem. Any maintenance or issues were dealt with quickly and efficiently. The location is excellent, just a 5-minute walk from King’s Mill Hospital, and the accommodation is in a very quiet and peaceful area surrounded by lovely greenery and plants. The location is very convenient, close to the bus gate and Morrisons. It also has a spacious private car park with secure barrier access. Overall, a great place to stay, especially for hospital staff.

26 de agosto de 2026
Avaliação não solicitada
logotipo da PA Housing

Resposta da PA Housing

Good afternoon Moe,
Thank you so much for your review, it's lovely to hear about your positive experiences with the team over at our King's Mill accommodation. I'm also glad you found the location and surrounding area to be convenient and agreeable too. I'll make sure to share your review with the business so the team can be recognised for their good work. Thanks once again!

Kind regards,
PA Housing Communications Team

Avaliado com 1 de um total de 5 estrelas

Rude customer service

Rude customer service. A leak in the building and you have to wait 5 days for everything, although you have been waiting 3 month to get a hub and still cant nothing

1 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Finally someone from PA

Finally someone from PA who carries out something they said they would.
Laura k area co-ordinator for the lawns said she would get a repair sorted last Thursday....Friday repair booked in..monday repair carried out.
Thanks Laura.

17 de agosto de 2026
Avaliação não solicitada
logotipo da PA Housing

Resposta da PA Housing

Good afternoon Lee,

Thank you very much for your review, I'm glad that Laura followed up on her promise to get the repair sorted for you and that the process went smoothly. I'll be sure to share your comments with the business so she's recognised for her efforts. Thanks again, we really appreciate it.

Kind regards,
PA Housing Communications Team

Avaliado com 5 de um total de 5 estrelas

Since renting a property from pa…

Since renting a property from pa housing in December just gone, theyve been more than helpful and kind and patient with me, my repairs have always been done on time with no problems, theyve always rang to let me know when their on their way to my property, I can't thank aby and Tina enough for all their help since I moved in especially aby who has helped me with a personal matter.

9 de dezembro de 2025
Avaliação não solicitada
logotipo da PA Housing

Resposta da PA Housing

Good morning Zoe,
That's fantastic, I'm really pleased to hear that the team have helped you to settle in and that repairs have been prompt and effective. I'll make sure your message gets back to the team, particularly Abi and Tina, so they can get the recognition they deserve.

Thank you so much for your feedback, we're very grateful for your kind words!

Kind regards,
PA Housing Communications Team

Avaliado com 4 de um total de 5 estrelas

PiLon tradesman were very hard working…

PiLon tradesman were very hard working and did an excellent job. Bathroom renovation with shower tray.

4 de agosto de 2026
Avaliação não solicitada
logotipo da PA Housing

Resposta da PA Housing

Good afternoon Marion,

Thank you for your review, it's much appreciated. I'm glad you're happy with the work that was done on your bathroom by the PiLON team. I'll share your comments with the business so this gets noted.

Kind regards,
PA Housing Communications Team

Avaliado com 1 de um total de 5 estrelas

Shocking experience with this Arthur…

Shocking experience with this Arthur Daley Housing Association.
Saw a property of theirs advertised on Open Rent.
For people over 65 a flat near to Victoria Park, Leicester.
The flat involved scaling Mount Everest as was up three flights of stairs on the summit top.
Nice enough flat but to have this for someone over 65 without a lift is well Arthur Daley.
The Sherpa who showed me round I said too many steps but I mentioned a bungalow I had applied for with them.
He said to me that bungalow was available and I could view it few days later and if I liked it be mine.
The day came to view and with less than two an a half hours to go and myself already travelling for the appointment it was cancelled.
It was by Open Rent message and just said cancelled staff shortages.
So I suspected that was a lie and something else was going on.
I went and viewed the outside of the bungalow thinking I will use the time to properly see the surroundings.
I arrived at the property to see a rat box by the front door and an open pipe near it .
Quite clearly a rat problem at the property and rats love open holes where they can burrow, nest.
I heard nothing further from the Sherpa Housing man even though he promised to contact with new details for a viewing.
On see that there was clearly a rat problem I was not going to go ahead but what did I then discover the next day by looking on Open Rent or the day after but the bungalow was let.
So I have no hesitation in saying that this housing association is both Arthur Daley in their dealings with the public and that they tell lies and that shoes a contempt for the public.

30 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience

I stayed at Kings Mill Hospital PA housing for 2 years. It's been an amazing experience. Both Sharon and Val ( the accomodation officers) were a pleasure to deal with- there wasn't any problem to which they didn't had a solution. Replaced our fridge beacuse we were struggling with space, kept all maintenance upto date. Sepcial mention to Beth and Deb for doing a fantastic job at keeping our rooms clean and tidy. I would 100% recommend it and would choose it again!

5 de agosto de 2026
Avaliação não solicitada
logotipo da PA Housing

Resposta da PA Housing

Good morning Ayesha,

Thank you so much for kind words about our accommodation at King's Mill, I'm so pleased you had such a fantastic stay. I'll pass on your feedback to the wider business so that Val, Sharon, Beth, and Deb can be celebrated for their hard work and consideration. Thanks once again for your glowing recommendation, we massively appreciate you!

Kind regards,
PA Housing Communications Team

Avaliado com 5 de um total de 5 estrelas

I have been a tenant for 26 years and…

I have been a tenant for 26 years and never had any problems. Whenever I have had to contact them, they have promptly resolved issues. Recently had some major improvements done which I am extremely pleased with.

4 de agosto de 2026
Avaliação não solicitada
logotipo da PA Housing

Resposta da PA Housing

Good morning Jane,

Thank you so much, that's very kind of you! We appreciate you taking the time to leave a review of our services over that entire 26 years. I'm pleased to know that you've never really had any problems over that time and that you've been happy with recent improvements and communication too. That's very reassuring to know, so thanks once again!

Kind regards,
PA Housing Communications Team

Avaliado com 1 de um total de 5 estrelas

liars we have been in hotels for 2…

liars we have been in hotels for 2 months because our upstairs neighbors decided to get a dodgy plumber to fix there ensuite shower we have 4 kids and they tell us storys everytime this is truly disgusting they waste tax payers money the hotel bill 1k a day could of paid for the repair weeks ago shame on them

28 de julho de 2026
Avaliação não solicitada
logotipo da PA Housing

Resposta da PA Housing

Good morning Anthony,
I'm sorry that you have been living in hotels while you wait for repairs to be completed. I've spoken to the team about this and have raised your concerns with our Repairs and Decants teams. I hope this can be resolved as soon as possible for you and your family.

Kind regards,
PA Housing Communications Team

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