Paradigm Housing Group Avaliações 

263
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My family and I have been with Paradigm Housing Association for some 5 years now. The professionalism begins with the telephone staff through to the tradesmen who actually carry out work required. Th... Ver mais

Avaliado com 2 de um total de 5 estrelas

I have received a completely unexpected text from Paradigm today, with the date & time of an unknown appointment. This meant that I had to contact them to find out if I had forgotten something. A... Ver mais

Avaliado com 5 de um total de 5 estrelas

Responded very well to the urgency of the repair raised - very efficient and polite. Repair dealt with the following morning. Technician on time and friendly. Thank you.

Avaliado com 5 de um total de 5 estrelas

Keisha ( do not know her surname ) a charming young lady came on a pre-arranged visit to Almondville house Burnham SL1 8 EZ. Having introduced herself she willingly listened to my concerns & obs... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Associação Habitacional

Escrito pela empresa

We are Paradigm Housing, managing more 16,000 homes across London and the South East. We know that house prices in the areas where we work are high, both to buy and rent. We want to help people have a home they can afford. As a charity, all the money we make goes into building new homes and providing services for customers.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

263 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 90% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(263)

105 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great job!

Great communication and very pleasant man.

15 de outubro de 2024
Avaliação não solicitada
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Resposta da Paradigm Housing Group

Hello Kristine, thanks for your review. We're glad you had a good experience with us! All the best.

Avaliado com 5 de um total de 5 estrelas

Helpful and responsive staff

Helpful and responsive staff.
We recently needed to do some modifications at our property and had to ask Paradigm for support. Staff responded in a timely way and were very helpful and proactive with helping us solve the issue.
I enjoyed this interaction.

30 de setembro de 2024
Avaliação não solicitada
logotipo da Paradigm Housing Group

Resposta da Paradigm Housing Group

Hello, and thank you for taking the time to leave us a review. It's really good to hear you had such great service from us. All the best.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. Undertaken speedily and with ease. very helpful and explained everything.

11 de outubro de 2024
Avaliação não solicitada
logotipo da Paradigm Housing Group

Resposta da Paradigm Housing Group

Hello Joy, thank you for your kind words. We're delighted we were able to help you!

Avaliado com 5 de um total de 5 estrelas

Paradigm were responsive to my queries…

Paradigm were responsive to my queries throughout the day, and Steve the repairman was very efficient and informative. Work completed on first visit within 10 minutes- if what was potentially a large job

10 de outubro de 2024
Avaliação não solicitada
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Resposta da Paradigm Housing Group

Hi Liam. Thanks for leaving us a review and letting us know how helpful Steve was! All the best.

Avaliado com 5 de um total de 5 estrelas

Always happy to help

Always happy to help, quick to answer calls and help same day if possible

30 de setembro de 2024
Avaliação não solicitada
logotipo da Paradigm Housing Group

Resposta da Paradigm Housing Group

Hi Demi, thanks for taking the time to leave this great feedback. We're so happy you're pleased with our service!

Avaliado com 4 de um total de 5 estrelas

Helpful team but could improve on clarity and availability of information

The Home Ownership team has been very helpful and responded to my requests promptly. The only comment I would make is that I was asked to fill a new version of the form after I had been sent an old one, and asked to provide pictures of my home prior to the works which were not a requirement as per the form I received. In the future, I would appreciate more transparency and clarity, and ideally to find the forms and all the relevant information readily available online.

1 de julho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Liars!!!

There liars constant lies. Ask them for proof of everything. If they have no proof take legal action against these lying disgusting company. they call themselves a charitable organisation what must be a joke. They don’t care for there tenants.
My partner will be taking them to court now.

28 de agosto de 2024
Avaliação não solicitada
logotipo da Paradigm Housing Group

Resposta da Paradigm Housing Group

Hello Ben, thank you for your comments. We will continue to work with your partner on their case and hope we can reach a mutually satisfactory conclusion in due course. Best wishes for now.

Avaliado com 5 de um total de 5 estrelas

Garden Change

The Home Ownership team has been supporting and helping us with changes mainly to our back garden and some to the kitchen. Throughout this time they've been patient, helpful, understanding, and really, really supportive of the application. Honestly, not only did they guide us away from mistakes that would have been costly to rectify, but they've provided really good help including the legal regulations you need to comply with, and never a hint of frustration or impatience. A great team, thank you!

22 de abril de 2024
Avaliação não solicitada
logotipo da Paradigm Housing Group

Resposta da Paradigm Housing Group

Hi Stuart. Thanks for taking the time to leave a review. We're delighted you're so happy with the service you received from our Homeownership team. We'll be sure to pass it on to them! All the best.

Avaliado com 5 de um total de 5 estrelas

Excellent workmanship from employee…

Excellent workmanship from employee James. Very polite and hardworking. I’ve had the same guy here several times and he’s been very efficient and knows his stuff.

12 de agosto de 2024
Avaliação não solicitada
logotipo da Paradigm Housing Group

Resposta da Paradigm Housing Group

Hi there, thanks so much for your positive review. We're delighted you are so happy with the service you received from James; we'll be sure to pass this along to him! All the best!

Avaliado com 1 de um total de 5 estrelas

Awful freeholders.

I bought my first home through the shared ownership scheme. The properties were meant for people with disabilities and who have a close connection to the area (we had to fill up a form). I struggled to get on the housing ladder having a disability myself as well as my daughter.

I have abusive neighbours below me who consistently smoke regardless of asking them to be more considerate, Paradigm will not do anything. When I bring it up with them I am faced with a tirade of abuse and have contacted the police twice.

Paradigm do not do anything.

Runnymeade council has banned smoking on balconies for 200 of their properties, yet Paradigm are happy to allow people’s health including young people to deteriorate mentally and physically with the side effects of racism, abusive language and passive smoking.

5 de agosto de 2024
Avaliação não solicitada
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Resposta da Paradigm Housing Group

Good afternoon Ms Romeo. Thank you for leaving your thoughts; we're sorry you're unhappy with this situation. You have now entered our complaints process, so we will work through this with you and hope that we can come to a mutually satisfactory conclusion. With all best wishes for now.

Avaliado com 5 de um total de 5 estrelas

From wet to dry!

Alistair turned up to do plumbing repair but said he was a gas engineer but quickly let me know he could do the job & got straight on with! Cracking job, well satisfied!

22 de julho de 2024
Avaliação não solicitada
logotipo da Paradigm Housing Group

Resposta da Paradigm Housing Group

Hi Stuart. Thanks for taking the time to leave a review. We're delighted Alistair gave you such good service. Some of our engineers are indeed multi-talented and multi-qualified! All the best.

Avaliado com 5 de um total de 5 estrelas

New Tenants

We have just signed up with Paradigm Housing. Everyone that we've dealt with has been helpful and professional. They have gone over and above for us !

15 de julho de 2024
Avaliação não solicitada
logotipo da Paradigm Housing Group

Resposta da Paradigm Housing Group

Hi Louise, and welcome to Paradigm! It's great to get such positive feedback - thank you for taking the time to leave a review. All the best.

Avaliado com 5 de um total de 5 estrelas

Understanding and efficient , True positive feedback

I see many bad reviews and honestly as a verified user my review is completely honest. As a person with many health issues and complications I have nothing but praise for the workmen who have helped recently . ( a plumber and window/door employee) the service was fantastic and repairs arranged within days , completed and kept up to date with it all. I am really impressed with paradigm
* edited to say I have been a tenant for 22 years in the same house *

16 de julho de 2024
Avaliação não solicitada
logotipo da Paradigm Housing Group

Resposta da Paradigm Housing Group

Hi Cece. We appreciate you taking the time to leave your thoughts about Paradigm. Please don't hesitate to get back in touch if we can help you with anything further. All best wishes.

Avaliado com 5 de um total de 5 estrelas

5* Home Ownership team

The Home Ownership team have been truly supportive with documents needed for progressing the sale of my house and answering any queries raised promptly, 5* service from them - thank you it is truly appreciated.

5 de julho de 2024
Avaliação não solicitada
logotipo da Paradigm Housing Group

Resposta da Paradigm Housing Group

Hi there. Thank you for your review - we're delighted to hear that you were so pleased with the service you received from our Homeownership Team!

Avaliado com 5 de um total de 5 estrelas

Came through when I needed them the most

Paradigm really came through for me when I needed them the most. Deeply appreciate it.

1 de julho de 2024
Avaliação não solicitada
logotipo da Paradigm Housing Group

Resposta da Paradigm Housing Group

Hello, and thank for your review. This is lovely feedback to receive - we're so glad we were able to help. All best wishes.

Avaliado com 5 de um total de 5 estrelas

The plumber Craig was very quick to…

The plumber Craig was very quick to identify the problem worked on it straight away and it was fixed in very little time

25 de junho de 2024
Avaliação não solicitada
logotipo da Paradigm Housing Group

Resposta da Paradigm Housing Group

Hi Anne. Thank you for your kind words. It's really good to hear that Craig gave you such good service - we'll be sure to let him know. With all best wishes.

Avaliado com 5 de um total de 5 estrelas

Repair guys are always polite and…

Repair guys are always polite and respectful.

25 de junho de 2024
Avaliação não solicitada
logotipo da Paradigm Housing Group

Resposta da Paradigm Housing Group

Hello Janet. Thank you for taking the time to leave a review. We're so pleased you are happy with the service you've received from our repairs team! All the best, Paradigm Housing.

Avaliado com 1 de um total de 5 estrelas

Spoil the wall...

Gentleman came and changed the Radiator, he changed it, and because the radiator was not the right size, the wall was left without paint, he left lots of mess and lots of holes on the wall, disgusting, I don't know how these people work, 1 star is too much.

19 de junho de 2024
Avaliação não solicitada
logotipo da Paradigm Housing Group

Resposta da Paradigm Housing Group

Dear Mr Dervish. Thank you for telling us about this. We're sorry to hear you're not satisfied and would like to put things right. Please contact Customer Services on 0300 303 1010 / ContactUs@ParadigmHousing.co.uk and one of the team will be happy to help you. Thank you.

Avaliado com 5 de um total de 5 estrelas

Satisfied customer

I have a terminal illness and most of the team are very very kind,caring and supportive. I've had two different guys to do repairs in my home and I can only praise them. Absolutely no complaints at all

13 de junho de 2024
Avaliação não solicitada
logotipo da Paradigm Housing Group

Resposta da Paradigm Housing Group

Hi Julie, thank you very much for taking the time to leave this lovely review. All the very best.

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