My family and I have been with Paradigm Housing Association for some 5 years now. The professionalism begins with the telephone staff through to the tradesmen who actually carry out work required. Th... Ver mais
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Veja o que dizem as avaliações
I have received a completely unexpected text from Paradigm today, with the date & time of an unknown appointment. This meant that I had to contact them to find out if I had forgotten something. A... Ver mais
Responded very well to the urgency of the repair raised - very efficient and polite. Repair dealt with the following morning. Technician on time and friendly. Thank you.
Keisha ( do not know her surname ) a charming young lady came on a pre-arranged visit to Almondville house Burnham SL1 8 EZ. Having introduced herself she willingly listened to my concerns & obs... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We are Paradigm Housing, managing more 16,000 homes across London and the South East. We know that house prices in the areas where we work are high, both to buy and rent. We want to help people have a home they can afford. As a charity, all the money we make goes into building new homes and providing services for customers.
Informações de contato
1 Glory Park Avenue, HP10 0DF, Wooburn Green, Reino Unido
- 0300 303 1010
- enquiries@paradigmhousing.co.uk
- www.paradigmhousing.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 90% das avaliações negativas
Normalmente responde dentro de 1 semana
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Resposta da Paradigm Housing Group
Helpful and responsive staff
Helpful and responsive staff.
We recently needed to do some modifications at our property and had to ask Paradigm for support. Staff responded in a timely way and were very helpful and proactive with helping us solve the issue.
I enjoyed this interaction.

Resposta da Paradigm Housing Group
Excellent service
Excellent service. Undertaken speedily and with ease. very helpful and explained everything.

Resposta da Paradigm Housing Group
Paradigm were responsive to my queries…
Paradigm were responsive to my queries throughout the day, and Steve the repairman was very efficient and informative. Work completed on first visit within 10 minutes- if what was potentially a large job

Resposta da Paradigm Housing Group
Always happy to help
Always happy to help, quick to answer calls and help same day if possible

Resposta da Paradigm Housing Group
Unusually helpful staff. Can only recommend highly
Great staff who were unusually helpful in guiding us through the planning process

Resposta da Paradigm Housing Group
Helpful team but could improve on clarity and availability of information
The Home Ownership team has been very helpful and responded to my requests promptly. The only comment I would make is that I was asked to fill a new version of the form after I had been sent an old one, and asked to provide pictures of my home prior to the works which were not a requirement as per the form I received. In the future, I would appreciate more transparency and clarity, and ideally to find the forms and all the relevant information readily available online.
Liars!!!
There liars constant lies. Ask them for proof of everything. If they have no proof take legal action against these lying disgusting company. they call themselves a charitable organisation what must be a joke. They don’t care for there tenants.
My partner will be taking them to court now.

Resposta da Paradigm Housing Group
Garden Change
The Home Ownership team has been supporting and helping us with changes mainly to our back garden and some to the kitchen. Throughout this time they've been patient, helpful, understanding, and really, really supportive of the application. Honestly, not only did they guide us away from mistakes that would have been costly to rectify, but they've provided really good help including the legal regulations you need to comply with, and never a hint of frustration or impatience. A great team, thank you!

Resposta da Paradigm Housing Group
Excellent workmanship from employee…
Excellent workmanship from employee James. Very polite and hardworking. I’ve had the same guy here several times and he’s been very efficient and knows his stuff.

Resposta da Paradigm Housing Group
Awful freeholders.
I bought my first home through the shared ownership scheme. The properties were meant for people with disabilities and who have a close connection to the area (we had to fill up a form). I struggled to get on the housing ladder having a disability myself as well as my daughter.
I have abusive neighbours below me who consistently smoke regardless of asking them to be more considerate, Paradigm will not do anything. When I bring it up with them I am faced with a tirade of abuse and have contacted the police twice.
Paradigm do not do anything.
Runnymeade council has banned smoking on balconies for 200 of their properties, yet Paradigm are happy to allow people’s health including young people to deteriorate mentally and physically with the side effects of racism, abusive language and passive smoking.

Resposta da Paradigm Housing Group
From wet to dry!
Alistair turned up to do plumbing repair but said he was a gas engineer but quickly let me know he could do the job & got straight on with! Cracking job, well satisfied!

Resposta da Paradigm Housing Group
New Tenants
We have just signed up with Paradigm Housing. Everyone that we've dealt with has been helpful and professional. They have gone over and above for us !

Resposta da Paradigm Housing Group
Understanding and efficient , True positive feedback
I see many bad reviews and honestly as a verified user my review is completely honest. As a person with many health issues and complications I have nothing but praise for the workmen who have helped recently . ( a plumber and window/door employee) the service was fantastic and repairs arranged within days , completed and kept up to date with it all. I am really impressed with paradigm
* edited to say I have been a tenant for 22 years in the same house *

Resposta da Paradigm Housing Group
5* Home Ownership team
The Home Ownership team have been truly supportive with documents needed for progressing the sale of my house and answering any queries raised promptly, 5* service from them - thank you it is truly appreciated.

Resposta da Paradigm Housing Group
Came through when I needed them the most
Paradigm really came through for me when I needed them the most. Deeply appreciate it.

Resposta da Paradigm Housing Group
The plumber Craig was very quick to…
The plumber Craig was very quick to identify the problem worked on it straight away and it was fixed in very little time

Resposta da Paradigm Housing Group
Repair guys are always polite and…
Repair guys are always polite and respectful.

Resposta da Paradigm Housing Group
Spoil the wall...
Gentleman came and changed the Radiator, he changed it, and because the radiator was not the right size, the wall was left without paint, he left lots of mess and lots of holes on the wall, disgusting, I don't know how these people work, 1 star is too much.

Resposta da Paradigm Housing Group
Satisfied customer
I have a terminal illness and most of the team are very very kind,caring and supportive. I've had two different guys to do repairs in my home and I can only praise them. Absolutely no complaints at all

Resposta da Paradigm Housing Group
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