Dire incompetency. I can only imagine they undercut other suppliers to get school contracts and that means they hire the cheapest labour with no experience or common sense. And then schools can file i... Ver mais
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Veja o que dizem as avaliações
Parentpay has the most appalling customer service. Like many I’ve not had money refunded. Every query request/complaint I made has been automatically closed without a resolution. They took £50 from my... Ver mais
Have emailed Parentpay 8 times and sent a formal letter of complaint but still no reply! Received a substantial refund for a school trip and I’m not able to withdraw the funds. It’s a simple fix but... Ver mais
A empresa respondeu
Asozial!!! Erstmal schön Geld kassieren, dann keine Lieferung des Essens an die Schule, unfreundliches Personal und dazu Unterschlagung meines Restbetrages. Selbst die Schule sich von dem Unternehmen... Ver mais
Detalhes da empresa
Informações de contato
Coventry Building Society Arena, CV6 6GE, Coventry, Reino Unido
- www.parentpay.com
1,3
Muito Ruim
4 mil avaliações
Respondeu a 57% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
They haven't bothered getting back to me
I submitted a 1 star review over 3 weeks ago. I received what seems to be a standard reply - "We take these concerns seriously and are committed to finding a resolution". They asked me to contact them directly and gave me an email address, which I did 3 weeks ago. Since then I have received nothing. So much for taking concerns seriously.
18 de dezembro de 2025
Avaliação não solicitada
Resposta da ParentPay
Hi Tony,
Please can you confirm if you are in receipt of the 3 emails that have been sent in relation to your enquiry:
27/11/2025 @ 12:23
02/12/2025 @ 14:25
05/12/2025 @ 11:25
I look forward to receiving your reply.
Kind regards
ParentPay Customer Support
Asozial!!
Asozial!!! Erstmal schön Geld kassieren, dann keine Lieferung des Essens an die Schule, unfreundliches Personal und dazu Unterschlagung meines Restbetrages. Selbst die Schule sich von dem Unternehmen abgewandt hat. Auf Nachfrage kommen patzige Antworten von einer Claudia Holstein. Inkompetenz des Todes die hätte schon die Kündigung von mir …
18 de dezembro de 2025
Avaliação não solicitada
Auto Billing - Not fit for Purpose!!
If my child has a school lunch (eg on a Monday one week), then they "New" parentPay system AUTOMATICALLY bills me for lunches for the same day(s) for subsequent weeks!! I have spoken with the school on multiple occasions, and they have tried (in vain) to advise ParentPay that this £"new" system is Not Fit for Purpose as it is causing parents more problems than it is worth!! I have now refused to make any further "Auto billed" payments tp ParentPay - Absolute rubbish system!!!!!
17 de dezembro de 2025
Avaliação não solicitada
Resposta da ParentPay
We're very sorry to hear about your experience, this certainly doesn’t reflect the standard we aim to provide.
We’d really like the opportunity to look into this further and resolve the issue for you. Could you please get in touch with us directly at parent-support@parentpay.com
Alternatively, we have just reached out to you via this platform to request additional contact information so we can investigate and respond.
We take these concerns seriously and are committed to finding a resolution. Thank you for bringing this to our attention.
Kind regards,
ParentPay Customer Support
They will steal money left on the account
The app is quite easy to use, although it doesn't always have all the information you need. For example, if you pay for a club it just tells you how much you've paid, not when the club finishes. No statements or reminders that the next payment is due or anything like that. My main problem with this app is that if your child leaves the school and there is money on the account the school claims you have to go through parent pay to get your money back. However they seem to ignore direct emails. The amount I was told had been left on the account was not correct either. There should have been a whole £10. They are claiming there is only £7 on there but there were no purchases made. And now with them ignoring me it seems that they have decided to just steal the £10. I didn't even want the money back. I just wanted it refunded onto the account so I could credit it to a different child who was still in school.
3 de novembro de 2025
Avaliação não solicitada
Resposta da ParentPay
We're very sorry to hear about your experience, this certainly doesn’t reflect the standard we aim to provide.
We’d really like the opportunity to look into this further and resolve the issue for you. Could you please get in touch with us directly at parent-support@parentpay.com
Alternatively, we have just reached out to you via this platform to request additional contact information so we can investigate and respond.
We take these concerns seriously and are committed to finding a resolution. Thank you for bringing this to our attention.
Kind regards,
ParentPay Customer Support
Awful thing
Awful thing. Thankfully the school is great at navigating this thing for refunds. I despise it the whole layout is confusing and payments never go where I want them to.
5 de dezembro de 2025
Avaliação não solicitada
I HAD TO PUT 1 STAR TO BE ABLE TO WRITE…
I HAD TO PUT 1 STAR TO BE ABLE TO WRITE THAT THIS COMPANY IS RIDICULOUS. NO REPONSE TO MY PROBLEM ON ANY OF THE 4 OCCASIONS I CONTACTED THEM. DO NOT RECOMMEND AND WILL BE REPORTING TO THE SCHOOL. DO NOT USE THIS COMPANY
4 de dezembro de 2025
Avaliação não solicitada
Resposta da ParentPay
Hi Sarah,
I have traced the associated cases to the 4 separate enquiries you have submitted and sincerely apologise for the frustrations you are currently experiencing in resolving your enquiry.
The latest case (CS0160035) is awaiting a reply from you, this was sent @ 09:31 yesterday - please can you confirm that you are receiving our emails? Also any additional information in relation to the issue you are currently experiencing would be most helpful, I can then ensure that your enquiry is directed to the appropriate analyst.
I look forward to hearing from you at your earliest convenience.
Kind regards,
ParentPay Customer Support
The parentpay never ever contacted me…
The parentpay never ever contacted me to solve the said issue via the disclosed email on Trustpilot (which is not appropriate and respect) and up to date, the problem is sill not yet be responded.
10 de novembro de 2025
Avaliação não solicitada
Resposta da ParentPay
Thank you for providing the additional information. I can see that an adviser contacted you via this email address @ 10:08 on 7th October responding to your email request received @ 11:47 on 6th October. However, the case was closed as no reply was ever received from you.
I have sent a further request for an adviser to reach out to you again via this email address so they can assist you with your enquiry.
Kind regards,
ParentPay Customer Support
Trying to add funds to my child’s…
Trying to add funds to my child’s account this weekend , keep getting an error message stating “something went wrong”. The answer I got was to contact the school on Monday or to contact Parentpay support and wait for a reply. Not helpful when my child has no funds to buy lunch for the coming week.
16 de novembro de 2025
Avaliação não solicitada
Resposta da ParentPay
We're very sorry to hear about your experience, this certainly doesn’t reflect the standard we aim to provide.
We’d really like the opportunity to look into this further and resolve the issue for you. Could you please get in touch with us directly at parent-support@parentpay.com
Alternatively, we have just reached out to you via this platform to request additional contact information so we can investigate and respond.
We take these concerns seriously and are committed to finding a resolution. Thank you for bringing this to our attention.
Kind regards,
ParentPay Customer Support
Not worth any stars
Not worth any stars. Deposited 50 pounds into my daughter's dinner account and a system update occured days later and wiped the money from her account. Parentpay is saying the money must not have come out of my bank account which isn't true (submitted documentation to prove) and is also not being helpful to the school who is trying to help recover the money. Useless.
4 de novembro de 2025
Avaliação não solicitada
Resposta da ParentPay
Hi Beth,
I can see that Katy has replied to you today at 15:57 with an explanation as to why the balance is not currently displaying correctly.
If you would like further assistance please reply to this message.
Kind regards,
ParentPay Customer Support
Disgusting Experience – Feels Like a Total Scam
ParentPay is absolutely disgusting to deal with. I have money stuck in my account and there is no way to get it back. Their so-called customer service is non-existent – you’re left completely stranded with no help.
The whole process feels like a total scam. There’s zero transparency, no accountability, and no support. Avoid this platform at all costs.
6 de novembro de 2025
Avaliação não solicitada
Resposta da ParentPay
Hi Bobby More,
We're very sorry to hear about your experience, this certainly doesn’t reflect the standard we aim to provide.
We’d really like the opportunity to look into this further and resolve the issue for you. Could you please get in touch with us directly at parent-support@parentpay.com
Alternatively, we have just reached out to you via this platform to request additional contact information so we can investigate and respond.
We take these concerns seriously and are committed to finding a resolution. Thank you for bringing this to our attention.
Kind regards,
ParentPay Customer Support
My kid's account was debited twice for…
My kid's account was debited twice for lunch meals in the summer term break which was ridiculous. Tried to contact the parentpay via the system message without any response over 10 weeks.
27 de agosto de 2025
Avaliação não solicitada
Resposta da ParentPay
Hi Maggie,
Thank you for providing the details.
I can see you provided an email address of maggie.sin@hotmail.com during your interaction on 6th October. A colleague did try reaching out via this e-mail address but didn't receive a reply.
Please can you confirm which email address we are to use to communicate and I will arrange for one of our service desk agents to contact you as a priority.
I look forward to receiving your response.
Kind Regards
-Customer Support Team
SCAM ...SCAM ......SCAM ❗ ⛔🆘
SCAM ...SCAM ......SCAM ❗ ⛔🆘
Yesterday morning before my daughter goes to school ,I was looking my phone as usual and noticed text from bank that showed £20 paid to parent pay at 2.42 AM whereas I was slept that time and never authorised them for direct debit payment and guss what , when I checked parent pay , £20 wasn't added and my account had £7 credit from my last time payment , so I got shut screen photo of this credit but today as I suspect to this website , I checked account just right now and wondering that my account is £16 in debt 😳 where as I expected £3.57 money left at account because my daughter spent yesterday at school's buffet £3.43 , so I contacted school and school sayes we can't help and you have contact parent pay directly so I check every where they don't have any contact number for customer service , so practically system is pirate and and I think they are making up for the school budget deficit UK by stealing bit by bit of poor parents pockets without our notice❗
5 de novembro de 2025
Avaliação não solicitada
Resposta da ParentPay
Hi Reza,
We're very sorry to hear about your experience, this certainly doesn’t reflect the standard we aim to provide.
We’d really like the opportunity to look into this further and resolve the issue for you. Could you please get in touch with us directly at parent-support@parentpay.com
Alternatively, we have just reached out to you via this platform to request additional contact information so we can investigate and respond.
We take these concerns seriously and are committed to finding a resolution. Thank you for bringing this to our attention.
Kind regards,
ParentPay Customer Support
Keep getting overcharged for breakfast…
Keep getting overcharged for breakfast club. Grrrr
3 de novembro de 2025
Avaliação não solicitada
Resposta da ParentPay
Hi Lucy
We're very sorry to hear about your experience, this certainly doesn’t reflect the standard we aim to provide.
We’d really like the opportunity to look into this further and resolve the issue for you. Could you please get in touch with us directly at parent-support@parentpay.com
Alternatively, we have just reached out to you via this platform to request additional contact information so we can investigate and respond.
We take these concerns seriously and are committed to finding a resolution. Thank you for bringing this to our attention.
Kind regards,
ParentPay Customer Support
An absolute scam
An absolute scam. They set up a direct debit without my permission and took money from my bank account — and guess what? The funds never appeared in the ParentPay account. It’s outrageous that a company handling children’s school meals and essential expenses could act like this. I’ve told my daughter she’ll be taking food from home instead, because I simply can’t trust them anymore. This is completely unacceptable — parents deserve better!
24 de outubro de 2025
Avaliação não solicitada
Resposta da ParentPay
Hi @Gergana,
We're very sorry to hear about your experience, this certainly doesn’t reflect the standard we aim to provide.
We’d really like the opportunity to look into this further and resolve the issue for you. Could you please get in touch with us directly at parent-support@parentpay.com
Alternatively, we have just reached out to you via this platform to request additional contact information so we can investigate and respond.
We take these concerns seriously and are committed to finding a resolution. Thank you for bringing this to our attention.
Kind regards,
ParentPay Customer Support
Constantly seem to have issues…
Constantly seem to have issues accessing this system and it's integration to our children's schools is minimal. The detail about what lunch was taken is minimal, so you get sandwich, main meal, drink, and sometime miscellaneous. Navigation could be improved also.
24 de outubro de 2025
Avaliação não solicitada
Resposta da ParentPay
Hi @David,
We're very sorry to hear about your experience, this certainly doesn’t reflect the standard we aim to provide.
We’d really like the opportunity to look into this further and resolve the issue for you. Could you please get in touch with us directly at parent-support@parentpay.com
Alternatively, we have just reached out to you via this platform to request additional contact information so we can investigate and respond.
We take these concerns seriously and are committed to finding a resolution. Thank you for bringing this to our attention.
Kind regards,
ParentPay Customer Support
I went to log on to my account and it…
I went to log on to my account and it wouldn't let me in. The password is saved on my phone so it's obviously a parent pay issue. Support is useless just telling me to change my password. Schools need to stop using parent pay because they don't give a damn about the users and the customer service is abominable. I have paid 3 months of music lessons school bus I now have to ensure that those payments are recorded with the school as I can't enter the account to prove it as well as find another way to pay for these that doesn't ever involve parent pay. I have £16 only in the parent pay account thankfully as I can see that they try to keep people's money by reading these reviews. Packed lunches for the children every school day from now on after the couldn't care less attitude of this nasty company
24 de outubro de 2025
Avaliação não solicitada
Resposta da ParentPay
Hi @leo
Thanks for your patience — we experienced a temporary outage that affected access to payer accounts. We're pleased to confirm this has now been resolved. If you still require assistance, please contact our team at parent-support@parentpay.com and we’ll be happy to assist.
Kind Regards
ParentPay Customer Support
Ridiculously bad experience, avoid if you can
Ridiculously bad experience.
My wife normally manages our school pay accounts, and she asked me to get involved because it was just impossible.
We have constant login issues, and password reset doesn't work - the reset email never arrives, while the account has someone else's phone number that we didn't put in.
We tried to contact customer support, got a response that was completely irrelevant to our question. We tried explaining again, and got "escalated to another department", which did exactly the same thing - gave us an irrelevant response clearly not caring to even read the question.
We tried to create a new ticket and start afresh - with largely same result - an irrelevant unhelpful and clearly copy-pasted response that solved nothing.
We'll try to create a new account for the other parent (for me), and see if that will work, but without much hope.
Clearly this company is unsalvageable, and only exists because paying customers (school officials) are not the ones who actually have to use the system.
20 de outubro de 2025
Avaliação não solicitada
Resposta da ParentPay
Hi @Alex
Thank you for providing the requested information.
I have contacted our service desk and have asked an analyst to investigate your enquiry as a priority.
I will update again soon.
Kind regards,
ParentPay Customer Support
Unable to work with them, support doesn't exist.
I work in a school and have to try and work with parent pay. There support is completely unresponsive / almost not existent, I'm constantly left in the middle between angry parents and support. No phone support offered so you just watch your tickets sit there for days getting more angry. Their answer to most direct parent queries is "contact the school" which isn't helpful. Doesn't matter how serious the issue or if early intervention would help all tickets just sit there for days.
13 de outubro de 2025
Avaliação não solicitada
Resposta da ParentPay
Hello Matthew,
I’ve located your case and asked a colleague to take this enquiry forward as a priority. While the team is currently managing a high volume of requests, I understand this does not excuse the delay in responding, and I appreciate your patience.
Thank you for bringing this to our attention, and we’ll ensure you receive a prompt update.
Best regards,
ParentPay Customer Support
There are no words to describe how bad…
There are no words to describe how bad this website is a event wort the schools that are using it... a 10 years old child would for sure make a better website!
6 de outubro de 2025
Avaliação não solicitada
Resposta da ParentPay
Hi @Basilis Sani,
We're very sorry to hear about your experience, this certainly doesn’t reflect the standard we aim to provide.
We’d really like the opportunity to look into this further and resolve the issue for you. Could you please get in touch with us directly at parent-support@parentpay.com
Alternatively, we have just reached out to you via this platform to request additional contact information so we can investigate and respond.
We take these concerns seriously and are committed to finding a resolution. Thank you for bringing this to our attention.
Kind regards,
ParentPay Customer Support
Avoid at all costs
Avoid at all costs! Without any consent, they have set up a direct debit from my account. They have also stolen the money from my account. I had to find out from my bank that a direct debit has been set up! As I cancelled the direct debit, ParentPay has attempted to take a payment which has now affected my credit score. I cannot even get in touch with ParentPay! All I am able to do is speak to the AI!!
5 de outubro de 2025
Avaliação não solicitada
Resposta da ParentPay
Hi @Andrea
We're very sorry to hear about your experience, this certainly doesn’t reflect the standard we aim to provide.
We’d really like the opportunity to look into this further and resolve the issue for you. Could you please get in touch with us directly at parent-support@parentpay.com
Alternatively, we have just reached out to you via this platform to request additional contact information so we can investigate and respond.
We take these concerns seriously and are committed to finding a resolution. Thank you for bringing this to our attention.
Kind regards,
ParentPay Customer Support
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