Pars Rug Gallery Avaliações 148

Pars Rug Gallery was recommended by a friend and I was not disappointed. They did an excellent job cleaning my rugs. They all came back brighter and with no colour runs.
I have also bought a rug from them. I needed a rug of particular dimensions and Arash worked hard to find one that was the right size and was happy for me to trial it to be sure I was happy with my choice.

Unfortunately I cannot recommend this business. Repeated difficulties in contacting them and promises on deadlines repeatedly broken. Strange knee jerk responses to my messages with calls late at night. Wonder if more than one business is being attended to with consequences as clearly admin chaos.
Carpet eventually returned 3 weeks later than agreed on demanding its return in whatever state and was in good condition well cleaned and restored. In view of my experience had expected some concession would be made on price. None offered so proposed one myself. Reaction was incredible: he picked up the carpet and threatened to remove it. Pointed out this was theft and blackmail. Asked him to leave. Refused. Police called and on call pointed out to him that he was likely to be in breach of the peace and prone to arrest if police attended the scene. Continued to refuse to leave without payment. Police car despatched but then left so cancelled.
I am glad others have had better experiences but I would not use again in a million years.

I feel totally ripped off by my experience with this business. I was advised to get three rugs that I had cleaned at a cost of £630. This was based on the assumption that once cleaned they would be back to somewhere near their full value. Having had them cleaned I was advised that they were damaged, which could have been seen from the initial inspection, and repairs would cost thousands of pounds. I was promised that this would restore their value and I would recoup my costs and a profit.
I decided to take a second opinion and this was completely different. So I feel conned out of £630 cleaning costs that were a complete waste of time and I was told the actual "cleaning" was not only overpriced, but a really bad job as well. Avoid!

We had a best experience choosing our old Oriental rug. And we highly recommend Arash from Pars Rug Gallery.

Outstanding Service and Seamless Experience An exceptional buying experience from start to finish. Maryam was highly professional, knowledgeable, and genuinely helpful throughout the entire process. Communication was clear, prompt, and reassuring at every stage, which made the purchase completely stress-free. The runner was delivered very quickly, carefully packaged, and arrived in perfect, pristine condition. It was exactly as described and photographed, with no surprises only pleasant ones. The attention to detail in both handling and shipping was clear and very much appreciated. It is rare nowadays to find a dealer who combines excellent customer service, reliability, and efficiency so effortlessly. I would not hesitate to recommend this seller to anyone looking for high-quality rugs and a smooth, trustworthy purchasing experience. I will certainly be returning for future purchases.

I cannot say enough good things about Pars Rug Gallery and the rug we ordered! It is exactly as the listing, very rich colors, incredible condition, clean, wrapped well.....it is the most beautiful rug I have ever seen. Maryam was quick and thorough with communications, follow-up, and helped me to select the perfect one. I highly recommend Pars Rug Gallery and will absolutely purchase from them again!

Very professional and efficient & reliable service. Arash was very helpful and explained the whole process. The rug came back looking like new.
I’m very happy overall.

I have read the reviews and they are all very similar. Stating how great 👍 the work they do is. I can completely agree.
The impression they left with me is the human aspect and how they truly love their work and take great pride in creating a beautiful finished product. You can really tell that their heart ❤️ is in the work they do.
My wife and I thank them completely.
M&M

I had a rather dirty old rug, bought from a junk shop, and now it is beautifully clean, with vibrant colours. Arash tells me it's a good quality Turkish carpet, and worth a lot more than I paid for it.
When I first packed up the rug and sent it on its way to Pars, the lack of any communication was concerning, as I had no idea whether it had arrived, and when, or even if, I could expect to see it again, but I needn't have worried, and I'm very happy with the outcome.

We are very pleased with them and they have already been admired by our family and visitors. We were particularly impressed by your willingness to allow us to try a choice of rugs in situ and your patience during the whole selection process. We would have no hesitation in recommending you to our friends and family

I cannot rate Pars Rug Gallery highly enough. They have the most beautiful, wide ranging selection. Arash was extremely helpful and patient bringing many different styles to our house. We look forward to using them again in the future.

Pars rugs gallery cleaned two of my kilim rugs. I hadn't realised how dirty they had become until they were returned beautifully clean. They just seemed like brand new rugs. The colours were incredibly vibrant and the crease in one of them had been removed. Thanks

I can’t recommend Pars more highly if you are looking for a rug. We didn’t really know what we wanted so Arash brought a selection, including some beautiful antique rugs and a number of kelims. We settled on a gorgeous kelim which now has pride of place in our cottage in Hartley Wintney

The rugs went to Pars for cleaning and restoration. They were in a sorry state: eaten by moths, with worn and torn spots. I just got them back, looking absolutely splendid! I cannot see the repairs at all: they were able to do the matching beautifully, even for large worn spots. They kept me informed and consulted throughout. Equally good work on three different rug types. Bravo!

On a Sunday afternoon, I rang the Pars Gallery in Southampton to leave a message about an oriental rug I wanted repaired. As expected, no one answered but Arash, the charming Iranian who set up the business 15 years ago, rang back within minutes with suggestions. I would save the £20 collection fee if I brought the rug to his Hungerford depot. Before I could do that, he called again to say he’d be coming to pick it up for free. As he did. The rug was laid out on the gravel, photographed and valued around £10,000 when fully restored by Pars; I was thinking of £100 to stitch up the tattered ends. £1500 lowest price for a more comprehensive stitch up, said Arash, the most consummate of salesman. £1100 was eventually agreed. I paid half and he left with the rug. No promised pictures, no paperwork, no news for 10 days. I rang again. Unsurprisingly there was no reply. However Arash rang back immediately, supplied pictures and paperwork and repairs continued. And so to delivery day? Not quite. For a further “last price” £890, my rug would be perfect, all holes and bare patches fully restored. We eventually agreed on. £690. So I am £1,740 poorer, but the proud owner of a beautiful rug. Thank you Arash for the life lessons, the drama and the impeccable work.

The Pars team did a great job restoring the colour to my Turkish silk carpet. I really thought that it had been ruined. Great job!

Supreme knowledge, with restoration second to none. Would recommend no one else.
AAA Plus service

Arash and his team did a superb restoration on a Senneh Kelim that had been badly chewed by a mischevious Collie. You cannot tell where the repair is. Real skill!

I had my old Khamseh rug cleaned and the colours came up beautifully. It is clear that Arash is immensely knowledgeable about rugs and their history, and where they originate from. I am very happy with his services and would recommend Pars Rug Gallery.

my rug looks like new
only down side was delivery took longer than expected
would use this company again in the future