Partner in Wine Avaliações 

277
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I was really excited to receive my order, but unfortunately it was a HUGE disappointment. For a bundle costing around £200, the quality was nowhere near what I expected. The picnic blanket look... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I bought the wine cooler and tumbler for my DiL's birthday as she's an avid follower of Lucy on Insta. In her words, "I'm so chuffed with them, I've wanted them for ages." Lucy's personal approach to... Ver mais

Avaliado com 5 de um total de 5 estrelas

Partner in wine is one of my fave small businesses ever! I love to shop local and shop small and PIW never disappoint. The products are amazing and the personal customer service from Lucy is second... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I absolutely love Partner in Wine! Their customer service is excellent and I have zero complaints. They go above and beyond to make partner in wine part of your every day life -- for example, they we... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Acessórios de Moda

Escrito pela empresa

It's time to keep your fave wine the perfect temperature on-the-go with the Partner in Wine insulated wine bottle and wine tumbler. From posh park picnics in the spring and last-minute lazy beach trips in the summer to al-fresco dining in the autumn and sitting around a campfire in the winter, let your Partner in Wine be a part of your group . Sip, sit back and relax as she keeps your desired drink the perfect temp.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

277 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

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4,4

Todas as avaliações

(277)

3 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Beautiful products

Beautiful cooling bag, tumblers and wine bottle. I am always impressed by the quality and vibrant colours that Partner in Wine produces. The attention to detail is exceptional, and every product feels both stylish and premium. They make the perfect addition to any gathering, especially with the recent heatwaves.

10 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

AVOID

I was really excited to receive my order, but unfortunately it was a HUGE disappointment.

For a bundle costing around £200, the quality was nowhere near what I expected. The picnic blanket looked much cheaper than advertised, and the cooling bag felt flimsy and looked washed out compared to the vibrant colours shown on the website and Instagram. The two items didn’t even match each other properly regarding their colours.

I contacted the customer service and despite explaining my concerns, I was told I had to pay for the return myself including insurance as they wont cover it if it gets lost. I paid £7 for delivery and then another £19 to send the order back, so I ended up £26 out of pocket just to return products, so bare that in mind if you are not happy with the cheap looking blanket and cooling bags you will have to pay a lot to send it back as they dont offer prepaid labels like every other brand.

Sadly, this was my first experience with the brand, and it will also be my last. I expected premium quality for the price, but that’s not what I received.

7 de agosto de 2026
Avaliação não solicitada
logotipo da Partner in Wine

Resposta da Partner in Wine

Hi,

I’m Lucy, the founder of Partner in Wine, and I wanted to respond personally because, if I’m honest, I’m genuinely disappointed to see this review.

I’m incredibly proud of the quality of the products we create at Partner in Wine. We put a huge amount of time, thought and investment into the design, materials and manufacturing of every product, and quality is something I care about enormously.

We haven't previously received feedback raising concerns about the quality of these products, and we stand behind the quality of the products we manufacture. We appreciate that expectations can differ, but the description of the products as "cheap" does not reflect the quality standards we work to.

I also want to clarify the point around your return, as I don't want anyone reading this review to be left with the impression that we refused to help with a faulty product. The products were not reported to us as faulty or damaged; your concerns were around the perceived quality, appearance and colour of the products. In these circumstances, our clearly stated returns policy is that the customer is responsible for the cost of returning the items. If a product is faulty or damaged, we of course deal with that differently.

As a small, independent business, we also don't have the margins of a huge retailer that can simply absorb the cost of returns. Every return has a real cost to a business like ours, which is why we have a clear and consistent returns policy in place. We appreciate that return postage isn't something a customer wants to pay, but it is not a fee we have charged you — it is the cost of returning an item that you have decided isn't right for you.

What I find particularly disappointing is that, having had a friendly and constructive conversation with you directly, where I personally took the time to respond and reassure you, you've chosen to publicly describe the experience in a way that I don't feel fairly reflects how we handled your concerns.

Partner in Wine is a small business that I have built over many years, and I care enormously about our products and the experience our customers have with us. We have thousands of customers who return to us time and time again, and I genuinely take every piece of feedback seriously. A customer not loving a product is something I can accept. What is harder to see is a negative public review suggesting that we have been unwilling to help when, in fact, we responded to you directly, treated you respectfully and followed the same published returns policy that applies to all of our customers.

I'm sorry that you weren't happy with your purchase, and I genuinely hope you find something that better meets your expectations. But I also hope anyone reading this review will understand that there are two sides to every customer experience, and that we did our best to handle yours fairly and respectfully.

Lucy
Founder, Partner in Wine

Avaliado com 5 de um total de 5 estrelas

I bought the wine cooler and tumbler…

I bought the wine cooler and tumbler for my DiL's birthday as she's an avid follower of Lucy on Insta. In her words, "I'm so chuffed with them, I've wanted them for ages." Lucy's personal approach to her customers is so very endearing, and it's great to see such entrepreneurial spirit succeed.

14 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We are truly spoilt by Lucy.

We are truly spoilt by Lucy.. I began my affair with Partner in Wine when I first ordered the PIW wine cooler & matching tumblers for myself and then a gift for my mum. We absolutely love them. Fridge cold wine all day even in high temps.
I’ve also ordered the sage cool cool bag which also is brilliant. Then just to continue buy myself gifts I have just got the Sage Everything picnic blanket. Every time I’ve used it I’ve had compliments. Lucy please keep spoiling us.. a real fan and a real customer 5 🌟

23 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My all time fave brand

My all time fave brand for all things picnic! My collection keeps growing with the wine journal, 3 bottles, 4 cups, an ice queen, two blankets and the new lavender CCB I cannot wait for my next purchase. Everyone is some complimentary of all the items. Would recommend to everyone!! Lucy, you & your company is so lovely🫶🏻

21 de julho de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Picnic blanket is lovely - just make sure you are in to receive delivery

Received my picnic blanket and it is really lovely. The colour and the feel. Looks very classy and is practical as well. My 2 year old is allowed near/on it as it is quite robust too. On that note, my review would have been 5 stars if not for the packaging. I wasn't at home to receive the item and it was left outside in the rain. Not specifically PiW's fault as we do have a sealed area for packages and it was not left in there. However, the cardboard box and 1 sheet of tissue paper were not sufficient and the box literally fell open with the blanket and tissue paper in a wet mess. Had to pick off the tissue paper and dry off the blanket as soon as I got home. Maybe reconsider eco friendly water resistant packaging.

24 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service

I have several PiW products and was excited for the launch of the cool bag. The team were able to delay my delivery until I returned from abroad to make sure I didn’t miss out!

The products are high quality & you can tell a lot of thought has gone into the design. An excellent business I will continue to support & promote.

29 de abril de 2025
Avaliado com 5 de um total de 5 estrelas

Partner in Wine enthusiast…

I have to say I’m a big fan of Partner in Wine and have bought a few items over the years.
I started with the ice queen cup, which I had to get for my friend too as there’s something empowering about a bubblegum pink girl cup to help you hydrate.
I now have two of the wine bottles and four tumblers as I love elevated picnic-ware. Of course I went for a pink and desert sand combination as that aesthetic can be girly or neutral depending on how many of you there are and the vibe you are picnicking towards.
The everything blanket is one of my favourite purchases as it just is everything you need for the perfect picnic blanket. I personally find the pink very Malibu and I’m about that. Thank you for making great products that make every day things feel a little more fabulous.

24 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lovely present

Lovely present, arrived well packaged. There had been a delay which I wasn’t informed of until I enquired, but once I did the team did all they could to sort things out. Thank you

4 de abril de 2025
Avaliado com 5 de um total de 5 estrelas

Gorgeous

Really gorgeous tumblers I bought as gifts
Great customer service when I had a query on shipping
Would definitely buy again for myself!

16 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The perfect Valentine's gift

I bought the Ruby red bottle, 2 matching tumblers and the wine journal as my partners Valentine's gift. He loved them. They look gorgeous. The journal is stunning and we cannot wait to start using them.

29 de janeiro de 2025
Avaliado com 5 de um total de 5 estrelas

A must have!

Great product! A must have for summer or winter drinks outside!
There was a problem with delivery (through no fault of PIW) and they worked hard to locate the product and made sure it got to me asap! Great communications and customer service. 1000 recommend!

27 de agosto de 2024

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