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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Hands down the best grass pad company!! I've been purchasing my Shih Tzu's grass pad from Patio Pet Life for over two years now and just as satisfied as the first order. If there is ever a shipping... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

product always arrives in good condition on time. My dog always looks forward to a fresh patch and the included treat. He knows when he sees the box. The company communicates well when they are experi... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Shipping has been delayed several times now. Similar companies have been taking 3 days for shipping, but here it’s been 5 days minimum. Grass shows up in poor condition and starting to rot due to bein... Ver mais

Avaliado com 5 de um total de 5 estrelas

We've tried a few other companies for grass, and patio pet life has been the best, the grass is great, looks good out of the box and it absorbs very well! We have had other companies we used that did... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de suprimentos para animais de estimação

Informação fornecida por fontes externas variadas

A real grass potty! Naturally absorbs liquid and odor. Choose your size, choose your frequency. Shipping Nationwide.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

196 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(196)

1 avaliação nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Love Patio Pet Life!

Love Patio Pet Life!! It's a life-saver, literally, with our tiny pup in a coyote infested area. We have ours in a protected patio where she can remain safe.

4 de março de 2020
Avaliação não solicitada
logotipo da Patio Pet Life

Resposta da Patio Pet Life

Thank you for the great review and we are so glad in can provide a safe option away from the coyotes.

Avaliado com 5 de um total de 5 estrelas

Always perfect!

I have been using Patio Pet Life for a few years now and if you live any place without a yard it's a must!

3 de março de 2020
Avaliação não solicitada
logotipo da Patio Pet Life

Resposta da Patio Pet Life

Thank you for the great review! We truly appreciate it.

Avaliado com 5 de um total de 5 estrelas

Always fresh

Always fast, fresh grass and reasonably priced.

1 de março de 2020
Avaliação não solicitada
logotipo da Patio Pet Life

Resposta da Patio Pet Life

Thank you!

Avaliado com 5 de um total de 5 estrelas

It’s only been a month

It’s only been a month, but this is my third company/service I’ve tried and so far I love it and am very impressed !!!

13 de fevereiro de 2020
Avaliação não solicitada
logotipo da Patio Pet Life

Resposta da Patio Pet Life

Thank you for the awesome review!

Avaliado com 4 de um total de 5 estrelas

LOVE Product..HATE Delivery

The company and product are great but my delivery service is AWFUL! EVERY time they prop the box up vertically when it clearly says lay flat! So I end up having to fix the sod since it is all smooshed together

12 de fevereiro de 2020
Avaliação não solicitada
logotipo da Patio Pet Life

Resposta da Patio Pet Life

Thank you for the review. We apologize on behalf of the couriers for not laying the box flat at times. We even put on a bright green "Lay Flat" label on all of the packages.

Avaliado com 4 de um total de 5 estrelas

My Dog and I Enjoy Patio Pet!

product always arrives in good condition on time. My dog always looks forward to a fresh patch and the included treat. He knows when he sees the box. The company communicates well when they are experiencing delays and offers great customer service. As someone who lives in an apartment however, I wish my shipment would get delivered to my door rather than the apartment office.

18 de dezembro de 2019
Avaliação não solicitada
logotipo da Patio Pet Life

Resposta da Patio Pet Life

Thank you for the review and we completely understand your dilemma with the packages not being delivered directly to your door. Unfortunately this is a carrier and apartment office issue. We have seen other complexes throughout the united states change their policy and allow the carrier to deliver directly to the door though.

We appreciate the opportunity to continue to earn your business.

Avaliado com 5 de um total de 5 estrelas

Patio Pet to the Rescue

I recently moved to an apartment and live on top floor. Late at night or early in the morning is a pain to get to an area where my dogs can relieve themselves. When the weather is bad it’s even worse for all of us. Patio Pet is a lifesaver! I get a new patch every two weeks through the subscription service. The grass is beautiful. It looks nice on our balcony. It creates a different are on that side. I highly recommend this product and tell all of my friends and neighbors about it.

11 de dezembro de 2019
Avaliação não solicitada
logotipo da Patio Pet Life

Resposta da Patio Pet Life

Thank you for the kind review!

Avaliado com 4 de um total de 5 estrelas

I really like this service

I really like this service. It’s convenient and my dogs like it ! The only problem I have is , the grass is heavy to lift. I do have to get the large size as I have two dogs. Also, one in awhile the grass isn’t as healthy looking when I first get it , so it doesn’t last the two weeks I like it to last. But, it’s worth it to me and convent too .

7 de novembro de 2019
Avaliação não solicitada
logotipo da Patio Pet Life

Resposta da Patio Pet Life

Thank you for the review!

Avaliado com 2 de um total de 5 estrelas

Can’t be bothered to call you back

I’ve had several issues with the quality of grass patches. Also when they make a mistake or my delivery doesn’t arrive, their service recovery is abysmal at best.

15 de outubro de 2019
Avaliação não solicitada
logotipo da Patio Pet Life

Resposta da Patio Pet Life

We do our best to return all calls the same business day, if not, at most within 24 hours. We are always happy to resolve any issues with customer's deliveries due to the carrier. If it has gone missing or is delayed and has caused the grass to arrive in less than acceptable condition, we will without question refund or send out a replacement. We tried using call centers, which did not provide knowledgeable answers or caring assistance. If anything this caused a longer response time than 24 hours with a final solution, therefore we have found having our own trained staff speaking to our customers is well worth it.

Avaliado com 5 de um total de 5 estrelas

A life saver

A life saver. Makes it so much easier for my older dog to keep us both happy since she can use this on the 2nd floor patio and avoid 2 flights of painful stairs. I put a bottom drain into the frame, which feeds into the gutter system and allows me to flush the grass with a bucket of water periodically. I compost the grass and recycle the box. A great solution for older dogs!

13 de outubro de 2019
Avaliação não solicitada
logotipo da Patio Pet Life

Resposta da Patio Pet Life

Thank you so much for the great review!

Avaliado com 1 de um total de 5 estrelas

I haven’t received anything yet!

8 de outubro de 2019
Avaliação não solicitada
logotipo da Patio Pet Life

Resposta da Patio Pet Life

Hello! We see your shipment was delivered on time per the tracking information via FedEx and that an order was also expedited out to you as well in place of the package that ended up being found 2 days later. We will always be happy to help a customer in need!

Avaliado com 3 de um total de 5 estrelas

The quality of grass has changed in my…

The quality of grass has changed in my opinion. It's thinner, doesn't last as long and it's even smaller then the tray. I'm thinking about canceling my service. The grass use to be heavy where I couldn't even carry it when it was delievered. It was beautiful. Now, I can carry the box with one hand.

4 de outubro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My dogs love it

My dogs love it, it always shows up on time and easy to dispose of.

3 de outubro de 2019
Avaliação não solicitada
logotipo da Patio Pet Life

Resposta da Patio Pet Life

Thank you for the 5 Star review!

Avaliado com 5 de um total de 5 estrelas

Would definately recommend this company over others we have tried!

We've tried a few other companies for grass, and patio pet life has been the best, the grass is great, looks good out of the box and it absorbs very well! We have had other companies we used that did not absorb at all, and some that would come with moldy grass, which ended up making my dog sick. I would recommend patio pet life to anyone who has a patio potty for their pets! We have a German Shepard, we use the large size and get our lawn every two to three weeks , depending on the weather , it works out great!

12 de setembro de 2019
Avaliação não solicitada
logotipo da Patio Pet Life

Resposta da Patio Pet Life

Thank you so much for the awesome review!

Avaliado com 4 de um total de 5 estrelas

Overall Very Happy! Great product!

Overall I'm very happy with the grass. I get a weekly delivery and it works great in our city high rise so we don't have to trek down the elevator late at night or out into the frigid Chicago winter weather. The only complaint I have is that sometimes deliveries arrive to me on a Monday which means it has been sitting in a warehouse somewhere over the weekend and doesn't arrive in the best of shape. In some instances where there is a holiday it can arrive even a day later. I don't understand why they can't ship on a Monday to arrive by the end of the week and not sit in a warehouse over the weekend. Also, sometimes there are little bugs which I think are "no see-ums" but I've learned to vacuum them up as soon as I see them. I've tried all the grass companies and these same bugs are present in all of the grass no matter who you order it from.

10 de setembro de 2019
Avaliação não solicitada
logotipo da Patio Pet Life

Resposta da Patio Pet Life

Thank you for the review!

Avaliado com 4 de um total de 5 estrelas

Patio Pet Life's product has worked…

Patio Pet Life's product has worked very well for us. We have two small chihuahuas and we use this dog patch almost exclusively for their "bathroom" needs. We started using this service in March of this year and it has worked well in our 4th-floor condo on our covered balcony. The only reason I did not give five stars is because of how quickly the product dies and needs to be replaced. We had truly hoped to make it an every four-week replacement, but it simply must be replaced every three weeks. I highly recommend this to others. We do not notice any odor and it saves us from having to go down four flights numerous times of the day and night to take our dogs out. The replacement is not difficult and takes a very short time to dispose of the product and replace with the new one.

10 de setembro de 2019
Avaliação não solicitada
logotipo da Patio Pet Life

Resposta da Patio Pet Life

Thank you for the review.

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