Payless Car Rental Avaliações 409

Expérience horrible. Payless a annulé ma réservation de voiture 24h avant que je prenne mon vol vers Lima sous prétexte d'overbooking. Il ne restait plus aucune voiture dans les 25 concessionnaires que nous avons appelés avant le départ et pendant l'escale. Nous avons atterri à l'aéroport de Lima, sans voiture et sans plan B. Vous dire le stress. Expedia nous a offert une voiture...à 6 700 us alors que nous avions payé 255$ pour la location d'une semaine. Nous sommes convaincus que Payless a décidé d'annuler notre réservation faite à petit prix un mois plus tôt pour louer la voiture plus cher comme nous étions en pleine période de vacances. Pas d'explication, pas d'excuses et aucun service de remplacement. À quoi ça sert de réserver si la compagnie peut en tout temps annuler pour faire plus de $$$?

I was going to Phx for Christmas to see my family and bring my 101-year-old mothers ashes (she died in Sept). I rented a car just to get from the airport to my family 11 miles away, never used the car until I retuned it to the airport. I then was charged for animal hair (no animals were involved, and spilled liquids, of which I had none. $125.00! ) I went back and forth with them to no avail. They did NOT provide pics of said animal hair, nor liquid. So I wrote them this diatribe.... Please read and add any comments .Dear Payless,

Thank you for your condolences about my 101‑year‑old mother — a kind sentiment that, unfortunately, does nothing to improve the accuracy of your assessment.

At this point, it’s clear that renting from Payless requires preparation on par with handling unstable nuclear waste. Should I ever attempt this again, I will arrive fully equipped to meet your… creative expectations — though at 71 years old, performing this level of Herculean labor may be a tad unrealistic: 1. A dustbuster powerful enough to vacuum myself, my luggage, and the surrounding atmosphere, in case a rebellious dust particle dares to exist within your line of sight.
2.A Costco‑sized roll of Saran Wrap so I can fully encase myself — leaving a breathing hole, of course, since dropping dead in your parking lot would create an actual biohazard, which I’m sure would result in an additional fee.

3.Industrial‑strength shrink‑wrap to mummify the entire interior of the vehicle. This will require a blow dryer, which means I’ll need to locate an electrical outlet in your garage — assuming one exists and isn’t considered a “liquid spill” risk.

4. A hazmat suit, just in case my human presence is deemed “contamination.”

5.A forensic UV flashlight to document the car before and after, since your team seems capable of detecting liquids that do not exist in this dimension or any adjacent ones.

6.A portable dehumidifier to remove even the idea of moisture.

As you can see, these preparations require time, equipment, and a level of absurdity I am not willing to commit to — especially at my age. Please keep that in mind before expecting my future business.

Sincerely, Patricia —and may all your rentals in 2026 be Smoke, Hair, Liquid, Bio‑Hazard, and Imagination‑Free, since mine apparently failed your standards

Just don't! Tried to rent a car in Cabo San Lucas. They told me there was no reservation, but I could rent a car from Budget for three/four times as much. Budget and Payless are owned by the same company. Turns out the Budget car was my reserved car with Payless! Then tried to charge outrageous insurance fees. When I called Payless customer service in the US they hung up on me.

They canceled my reservation due to them not having enough vehicles. I did make the reservations on short notice, so I understand why perhaps their software had a lag on availability with the third party website I used.
A few days go by and they charge my card over $700 with no notice or invoice. After several failed attempts at trying to speak with a human, I used the Payless website to file a billing inquiry. Payless will not even help you until a credit card statement is provided. They will not accept a screen shot, nor a print out. I have to wait weeks for my next credit card billing statement for them to even start investigating. I’m not even sure how that’s legal for them to charge my card without an invoice and me not signing anything agreeing to any fees when I discovered they did not have a vehicle available.
I filed a fraud complaint with my credit card company and I have to wait 30-60days for a resolution.
Payless has also recently settled a lawsuit in millions of dollars of unauthorized charges, so I guess they still have not reformed their corrupt billing process.

ESTAFA. Alquilé un coche con silla de bebé y me dieron una silla completamente mojada y rota. Me dijeron que no tenían otra y que no me podían ofrecer nada más, ni devolver el dinero. Tuve que llamar a la policía y aún estoy esperando el reembolso del dinero + el depósito de 1.400 €, ya que tuve que irme sin el coche y pagar un taxi a mi hotel

Una empresa que estafa a los turistas. Cuando uno va a retirar el auto, te obligan a contratar un seguro que cuesta 3 veces lo que cuesta el alquiler.
Cómo sos extranjero y estás en un lugar donde no hay ningún tipo de transporte público, estás obligado a contratar el seguro que es de un precio delirante. 250 usd solo de seguro por 4 días. Unos delincuentes

Ein nagelneues Auto zu einem guten Preis mit einer unkomplizierten Abwicklung. Jederzeit gerne wieder.

leider hat es uns auch getroffen.
online Buchung ist das einzige, dass halbwegs funktioniert.
Bei anfrage wegen nicht zurückerstatteter Kaution waren wir Tage lang beschäftigt, sämtliche Nummern anzurufen und zich Emails zu schreiben.
Wurden zweimal mal vertröstet... "man würde uns informieren"... ohne Erfolg
Unseriös und nur billig !!!
Ich rate jedem, namhafte Vermietungen zu wählen, denn da wurde ich immer gut bedient und beraten.

Never again! They are closed on Sunday so we had to return the car to some hotel away from the airport, take a taxi back to the airport and they refund for the taxi but only up to €10, however our taxi was €20. I emailed them about it but no response back at all. Never again!

Houston Airport - I returned my vehicle on time (a few hours early actually) then a few days later started getting calls and emails that the vehicle has not been returned. I was harassed for over a month and even received a certified letter stating they were going to report the vehicle stolen. After they solved the issue they simply charged me the cost without making any apology or attempt to write their wrong for blaming me for stealing their car.

Alquilamos un coche a través de Booking con esta compañía.
Pagamos a Booking la tarifa pactada a falta de pagar en el aeropuerto de Cork un plus por añadir un conductor secundario.
En el aeropuerto nos cobraron lo que creíamos que era la fianza.
Nos incluyeron una serie de tasas de seguro pese a haber pagado con antelación un seguro premium.
Es una empresa turbia que te cobra lo que le da la gana y no tiene en cuenta los pagos realizados anteriormente.
No la recomiendo en absoluto.

Disappointing experience. I booked a specific car model, but upon arrival, the vehicle provided was completely different. Attempts to confirm details via WhatsApp went unanswered. I chose not to take the car, yet was still charged the full rental fee despite not using the service. The lack of transparency and responsiveness raises concerns about the reliability of this location.

Extremely disappointing experience with Payless at Los Angeles Airport.
I rented a Tesla Model 3 that was dirty, poorly maintained, and had a completely damaged steering wheel. The car was also missing the charging adapter, which made it impossible to charge at my hotels – even though my route and accommodations were planned around that.

I immediately reported everything at pickup and later by email (with photos). For over two weeks, I received only apologies and generic replies from five different agents. No real solution, no urgency. Eventually, they offered me USD 100 compensation, which doesn’t even cover the extra Tesla Supercharger costs, let alone the time and frustration.

If this is how Payless defines customer service, I strongly recommend renting elsewhere. Cheap rates mean nothing if the car is in bad condition and support doesn’t take responsibility.

Dont go here,they going to put a lot of hidden fees on you,imagine walk in already booked as 60 dollars walked out as 325 dollars 🤣🤣 they put a lot of fees that i didnt accept

I hired a car from PayLess at Tivat and had a pretty good experience. The pick-up was a bit chaotic with a tiny office in the terminal and then an unsigned walk to a large parking lot (access via a gap in the fence!) and a wait for anyone to arrive to handover the car. From then on it was all good. The car was in good condition and as described. There was no hassle on returning the car, or attempts to find scratches, and it was all incredibly cheap. Would recommend.

The two guys at the counter basically tried to extort me into paying extra under various excuses — mainly claiming I needed additional insurance, even though I already had full coverage!
When I refused, they simply refused to give me the car, claiming I didn’t have enough credit available for the deposit (another complete lie — I gave them two Platinum cards with far more credit than required).
Absolute scammers — stay away, even if they offer you a car for free!!!

I rented a car from Payless in Sibiu, Romania and the technical status of the car was beyond any reasonable limit. Tires leaking air, wheel locked and impossible to change the tire, windshield washer not working during a rainy season, brake light bulb broken, low level cooling liquid and less than satisfactory answer from the people working over there." We don't have time to check the cars between rentals". Above all this, the car was old, over 170,000Km on the odometer and prone to break.

Je n'avais pas lu les avis truspilot et j'aurai du.
Pour récupérer la voiture vous vous rendez au comptoir Payless, regroupé avec Avis. L'accueil est loin d'être chaleureux et au moment de signer le contrat on vous laisse aucunement le temps de relire et vérifier les clauses et montant. La personne se dépêche de descendre et de vous faire signer. Résultat au retour du voyage 275€ prélevé et non réclamable car vous avez signé. Quels sont ces frais ? Une option Avis exhorbitante et dont vous n'avez certainement pas besoin. Première fois et dernière fois que je fais appel à ce loueur véreux. Heureusement la Croatie est un beau pays...ça rattrape.

El proceso de reserva fue correcto (on line), y el precio inmejorable.
No obstante cuando llegamo a recoger el coche el el Aeropuerto de Fuerteventura, el día y a la hora señalados, nos dicen que no tienen disponible el modelo solicitado (Fiat 500)
Es cierto que hicieron las gestiones para encontrrar uno, y luego de 1 hora, consiguieron uno en CICAR, y nos mandaron para alli, donde nos comentaron que teniamos que esperar un rato porque lo estaban limpiando. Una media hora más tarde nos entregaron el coche, bastante sucio y... sin la tapa del depósito de gasolina.
Como yo lo que queria era salir del Aeropuerto y llegar al Hotel acepté el coche y nos fuimos.
Entiendo que no es de recibo el hacer esperar 1'30h, y luego, entregarte el coche sucio y dañado

Long, disorganised queue waiting to pick up car @ Dubrovnic airport.
Many reviews regarding Payless have referred to the typical scams taking place regarding optional excess insurance cover, however when asked if I wanted additional cover, I advised that already had cover and declined, and this was not pursued further. Just make sure that you read the contract carefully regarding additional charges and make sure it is not included. However, it does appear that a new, not so financially rewarding scam has appeared in regard to 'Optional' car cleaning charge that appeared on estimated charges, that was made clear was not actually optional and that charge would be applied irrespective of condition on return despite protestation. 18 euros cost. Everything was prepaid except this and clearly a local arbitrary charge that booking agent previously made no reference to when booking. This additional charge will be taken up with Holiday Autos as the booking agent, but just a heads up that this is likely to be a standard charge even if all costs are pre-paid in full.