Payless Car Rental Avaliações 409

I rented a vehicle for 5 days at $173, and hardly drove the car. When I dropped it off on-time, I never recieved notification it was dropped off. After trying to get them on the phone for days, they told me the car was never checked in and a case was made to find the vehicle. I had to call again to get an answer if they found the vehicle, then they charged me $211 for gas charges!! I talked with them again and they said it would be refunded, but it never went thru. After all this I had to call again and they said I had to pay the gas charge of $211. I hardly drove the car, this is unbelievable how they can get away with this. They lost the car, then over charged and took advantage of people's trust. Horrible customer service and business practices.

If I could, I would give them 0 stars! They charge you almost the triple you have booked, give you the car one hour later than confirmed and the cars are full of schrathes. Never again! I hope this review will help people to avoid Payless.

Thanks to Matthew our experience was amazing! He was a great help and would definitely recommend!

We picked up van. It was in ok condition. (It had a cracked windshield which was noted). After using the van for 10 days, I dropped it off off and was told all was ok; I got a receipt but later the next week was notified that I was being charged a $450 "cleaning fee". When I called the number listed on the notice, I was told I called the wrong number and was told to call another number. When I was able to reach an agent, I was told the cleaning fee was for excessive sand in the van and that there was nothing she could do with the fee. I've rental numerous vehicles and have returned them in similar conditions and have never been charged. Was there some sand, yes, excessive, nope. Very disappointed in the experience

Nightmare wait. No one at Payless counter. Apparently Payless uses Avis/Budget reps to staff. Indianapolis counter took longer than hour. my wife called customer service while waiting and they basically they were on break. Ridiculous customer service. Couldn't be more rinky dink. I guess we learned you get what you pay for. Avoid unless you want to wait over an hour to get your car.

I had a shocking experience with Payless at Istanbul Airport on May 9, 2025, around 9 PM. I agreed to rent a car for $40/day. After signing papers, the staff suddenly said the car wasn’t available and tried to push another one for $50/day. When I refused and asked to cancel, the staff (including a man named Malik) became angry and disrespectful.

They started yelling and then told lies about me in Turkish to other nearby rental companies — not knowing I understood the language. I was then blocked from renting a car from anyone at the airport.

When I called to complain the next day, I was connected to the same staff, and they admitted had blacklisted me and refused to transfer me to a manager. This was humiliating and completely unfair. I do not recommend this company to anyone.

If there was the option of 0 stars i would choose it as this was a total scam. Waited for the car for more than an hour car had scratches as per normal rental car used in highways. We returned and 5days later sent us a bill of over 1k coincidence almost as the deposit stating car had scratches a missing thing from trunk and charged us an extra day aswell

Aeropuerto de Fuerteventura 25,26 y 27 de Abril El coche: Seat Ibiza con 11000 km muy buen estado.Gestion rapida y sencilla
Precio 105 - 40 (al devolver con deposito como lo recogį osea lleno) + 12 de combustible total 77 € con seg a todo riesgo(no cubre el circular fuera de carreteras) atencion tanto al recogerlo como al entregarlo perfecta.FELICIDADES.

We rented a Mid-Size SUV through Southwest for April 3rd - 6th in San Diego. Upon arrival at the Payless Counter, the attendant offered us an upgrade for only an additional $10/day. Shame on me for not reading the details, but we were charged an additional $40/day, I guess I’m too trustful. When we went to receive the vehicle, it was not an upgrade. The attendant in the lot told us this was the vehicle he had cleaned for us earlier that morning. The counter attendant also continued to say, over 4 different times, "you wanted the insurance?", and "I have you down for the full coverage", I had to insist several times that we declined the insurance. The overall experience was very, very shady. To top it off, I had temporarily misplaced the rental keys at our resort, when I asked the concierge if anyone had turned them in, he asked which rental company. When I told him Payless, he went on a 10-minute rant about being an ex-employee and to make sure I read all the paperwork and fine print because they are encouraged as employees to be deceptive. Again, shame on me for not doing my due diligence but shame on Payless (AND AVIS) for being this type of company. We travel over 12 times per year for competitive softball and I will never use Payless or any of its affiliates (Avis or Budget) again, due to this experience. I've already cancelled 2 future reservations.

Is there a 'no star' option for this company? Cos that's what they deserve. The charged me RIDICULOUS expenses after car was returned in great condition and full gas. I have spoken to 3 customer service personnel 2 out of whom were outrightly RUDE. None gave me helpful assistance on how to give me my refund of $59. The actual cost for rental for 4days was $212.40 @59 per day... now take a look at the additional RIDICULOUS charges 🙄 11.11% concession recovery fee $35.74 ( what were they : recovering?") Customer facility charge $6 per day making $24, late fee $20, energy recovery $2.40, MA excise TX reimb $16.46, 4.50 for transportation recovery.. then sub total tax of 6.25%, city surcharge %10 and police training fee $2 then Another toll and fuel services per day 59.96 totaling $417.94 for a 4day rental 🙄...like my flight from MD to BOSTON, MA was cheaper than this... this is just highway robbery...three customer care gave 3 different reasons for this charges, one said the $59 was for tolls, second one said because my contract hasn't closed, he can't do anything to help me and the 3rd said $129 was charges for bringing the car 4 hrs later than I said I would return it even though I had requested for an extension at the time of me picking up the rental. I blame myself for not reading their reviews before booking them through southwest. One of their customer care simply just hung up on me...this company's name should be changed from " payless" to "payMORE" car rental. Do not book EVER from them!

Absolutely horrible experience.

I rented a car for a few hours and returned it in perfect condition. Then they charged me $250 for a “cleaning fee” even though they said everything looked good when I returned the car

The staff at the front desk was also very rude

We ended up paying twice as the original said price cause our credit card didn't have the numbers physically written in it.... In 2024... They did that just cause they can, since you are turist there in a schedule and can't say no... Scam

This company is very unprofessional and service is terrible. Dropped calls, additional charges and the people at the airport are subject to corporate controls and manipulation! I would never rent from them again! Strongly recommend NOT using them. Also be careful with other affiliate rentals.

***I would not have even given them 1 star but, I had to so I could write the post!! #SMH....I rented a car from Payless Car Rental, had a emergency and had to return the car to another location which was 4 hours away which I explained to managment and several Customer Service Representatives. A rental that should have been 241.75 ended up being 2674.05 of which they forced out of my checking account severly overdrawing it!! My bank ended up closing the account due to it being overdrawn for so long and now I still have to pay the debt. I tried countless times to speak with a manager in Customer Service countless voice messages, I finally gave up!! ***never*** rent from Payless Car Rental!! There is no accountability for price gouging!! It appears this is how they make their money!! Very unethical, not the way to do business!! Solid way to ruin your company reputation!!

I rented a car in Oct 2024 from Atlanta Hartsfield airport, the experience was horrible from atart to finish! Waited over 1 hour for them to bring me a car only to be told the all the vehicles in the size that I paid for were being cleaned..Waited 45 minutes more and agreed to take another vehicle instead. Later I found out that they charged me for insurance that I did not agree to take. I filed a complaint to no avail, sucked it up as a lesson learned and made a note to never use them again! Fast forward to Feb 2025 and they have now contacted me to say the vehicle I rented was in an accident, absolutely untrue and to add insult to injury they want my insurance company to cover the false accident as their fake insurance only kicks in if you don't have enough coverage through your private insurance. Very hard to believe that they are under the same umbrella company as Avis. I have had nothing but positive experiences with Avis but this has left a very poor taste in my mouth and feel like I should alert my corporate travel team since Avis is one of our preferred rental carriers and while I hate to penalize them unfortunately they are in the same family...

A scam through and through!!! A basic example of something too good to be true. Charges: Rented prepaid directly on their website a mid-sized SUV for $199 total for 6 days. At the counter was told that they require mandatory insurance purchased from them before I can have the car although I did have proof of full-coverage insurance that covers rentals (like most insurances do - mine is State Farm). They said that I need to show them the whole policy (all pages including the declarations page) or otherwise the total would be $642 and if I don't rent from them the original prepaid $199 is not refundable within 48 hours of the pick up time. Their definition of a mid-size SUV is something that other rental companies normally classify as an economy hatchback. A Chevy Trax with 67K miles on it in my case. Lesson learned. My advice to myself for the future - stick with Hertz and don't get scammed. If something looks too good to be true - it's most likely a scam.

I had to pay 3 times the price you mentioned for the car rental because they charged me with a mandatory insurance that you didn't mention! More expensive than Hertz at the end...and with a very bad service. At least Hertz you pay and you are served well!

Ho prenotato una macchina per Lanzarote, 4 giorni 85€ prezzo molto onesto.
Sono arrivata ed in pochi minuti avevo la macchina, pagato con carta di debito e nessuna cauzione.

Il ritorno è stato altrettanto facile, ho parcheggiato e consegnato le chiavi al desk (tutto in meno di 10 minuti) consiglio vivamente. Probabilmente alle Canarie hanno un ottimo servizio, rispetto ai commenti negativi che leggo per altre città.

Ad ogni modo Lanzarote consigliatissimo.

Terrible. Bait and switch extra charges for “minimum insurance” even though I told them I don’t need insurance!!!
HORRIBLE

Easy and fast, helpful personal. Good experience for our vacation:)