Payless Car Rental Avaliações 409

Worst experience ever, car was dirty not even windshield washer and the worst part the price you pay with Expedia is not what you pay when you pickup your car, they charge 100% more for example a $419 reservation is really $895 dollars. I do not recommend Payless at all, worst customer service ever, and cars are not to standard

I rent a car in Sibiu România Ford 16 Julie 2024 and the car had some scratches and the guy said I will put in my report . On August 8 I have to return the car and on 7 August car got lock with the key inside. I call Sibiu pay less and they said will take 3 days. I got professional company to open the car and when I brink the car back they charge me with 1400 euro .Today October 15 they do not show me the car was fix big scam to steal money .Do not rent from those basters

I've been renting cards for the last 25 years and Payless is by far the worst company I have dealt with. During a visit to Montenegro we booked car hire via Payless, having the required insurance, however on arrival we were made to buy additional insurance of nearly £400 or they would not let us have the car. No-one was around to actually give us the car and had to wait nearly 30 mins. Service was appalling, bordering on fraudulent activities and would never use again.

Nous avons loué une voiture à l'aéroport de Cork. La voiture était très bien, nous avons été servis assez rapidement , 30 minutes environ. Ce sont les points positifs. Attention aux suppléments de frais qui font passer la facture du simple au double: si vous prenez une assurance supplémentaire en avance, même proposée par à Cie aérienne, payless vous demandera une caution de 2600 eur, et en cas de dommage à vous de vous débrouiller avec l'assurance pour les récupérer et à lire les autres commentaires mieux vaut ne pas opter pour la caution. Sinon, et ça a été notre choix, vous payez une autre assurance mais à payless, 30 eur par jour. Ensuite des suppléments auxquels je n'ai rien compris, car la personne au guichet ne fait aucun effort pour parler lentement et distinctement pour une personne non english speaking native.. mais si vous voulez prendre la voiture pas le choix... et le sommum: le carburant vous est facturé 2,5 fois le prix à la pompe. On nous a dit que le remboursement peut etre demandé après restitution si vous faites le plein avant. Encore une fois voles autres commentaires nous n'avons as pris ce risque et avons remis le véhicule sur la réserve. Et pour terminer, lors de la restitution fin de we, des dizaines de voitures cherchaient une place dans un parking bondé. Après environ 20 tours nous avons dû le laisser à un emplacement interdit, c'était ça ou nous manquions notre vol... prochaine fois je me renseignerai mieux, quitte à payer plus cher pour un meilleur service.

Da vi skulle på weekendophold, fik vi booket en bil hos Payless rent a car i Beograd. Vi fik betalt de 385 kr. som det nu kostede, men da vi ankom til stedet og skulle låne bilen, blev vi opkrævet for yderligere 1000 euro samt at det skulle være et debetkort og ikke et almindeligt visakort. Dette fremgik ingen steder under betingelser eller vigtigt info. Ifølge kundeservicemedarbejderen var der intet at gøre, og vi fik derfor ikke lov til at leje bilen. Aldrig i mit liv har jeg oplevet et sådant et dårligt og ubrugtbart service. Vi tilbød endda at hæve de 1000 euro og aflevere som et depositum, men nej. Jeg vil aldrig anbefale nogen at handle med Payless. De tænker ikke service og løsninger, kun penge, penge og penge.

The worst experience I've had with a car rental. Shame on you Priceline for even associating yourself with this company. We arrived at the car rental in Puerto Rico only to wait over an hour for our turn at the counter. While waiting I kept listening to the unexpected extra chargers other customers were presented with. When I presented my information for my reservations to my surprise the 1st thing I was told was that the insurance coverage I purchased, while booking on Priceline, was not excepted by Payless Car rental. Then, after the cost of the car plus their insurance, total cost $420, in addition to the $200 deposit that I was told would be returned to me account, once the car was returned. Car was returned on 9/29. To my surprise I received an alert message from my bank that the transaction for $200 with Payless Car rental was cancelled and it would not be placed back on my account. Why????? What was the reason. Trying to get an answer has been a frustrating battle. On the phone for 1 hour and 44 minutes. Transferred 5 times. The worst customer service in existence. Who do you contact??? I want an answer. No one picks up the phone at Payless car rental in PR. I will never book a flight or car rental with Priceline ever again.

Arnaque
Payé voiture plus assurance complémentaire et arrivé sur place l'agence n'acceptait pas l'assurance donc ai payé 300 euros supplémentaires pour une semaine.
Une honte

Waiting in a hugely long line at the Indianapolis airport to pick up my prepaid rental car. I have never seen anything like this in my entire long life!
In fairness, it’s Avis & Budget as well—all at the same desk.

Rented a car from Payless in Denver on 8/24/2024 for an overnight stay. When I returned to the airport on 8/25/2024 the location was closed, and the instructions said to return it to the Avis rental facility. I did just this, and followed the instructions to leave the keys in the car. A few days later I received a text message to "return the car" and had to spend time on a phone call informing them that I had done as the instructions at the Payless location instructed.

On 9/4 I received a notice of a certified letter from Payless that I had to sign for at the post office. Upon opening it I found it was another request to "return the car" dated 8/29/2024. If I am to believe this exchange Payless did not know where this vehicle was from 8/25 to 8/29 -- I find it hard to believe that they didn't rent the car back out, or that Avis didn't inform them that the car was on their lot. In either case this is shows poor control of their vehicles.

The letter threatened to put me on their "do not rent" list. I will do them one better, since Payless, Avis, and Budget are all part of the same group I'm putting them on my "do not rent from" list.

I had a reservation for 310 dollars at San Diego International Airport for a midsize car. At the Payless car rental counter the representative would not honor the reservation. He charged me 419 dollars for the exact same reservation that I had originally made with Payless. On previous trips to San Diego I reserved cars with Alamo and had absolutely no problems.

**Rental Experience with Payless at Cluj Airport – A Serious Safety Concern**

I recently rented a car from Payless at Cluj Airport, and my experience was nothing short of disappointing and alarming. Upon arrival, there was no one from Payless to pick me up. I had to ask another reputable car rental company to contact Payless on my behalf to arrange a pick-up.

When the representative finally arrived, he was uncommunicative and showed no signs of concern or apology for the poor service. He seemed surprised that I was already unhappy with the company's performance. Despite this, I accepted the car (not the one I originally booked), a Dacia that appeared to be in decent condition after a quick inspection.

However, two days later, the tyre pressure warning light came on while I was driving. Upon checking, I discovered both front tyres were completely bald on the inside and outside, which shocked me. It’s concerning that Payless would allow a vehicle in such dangerous condition to be rented out.

I immediately called Payless, and after some delay, I finally got through. The representative said he was not at the office and would get back to me shortly—but never did. I had to call again the next morning, and while they offered to send a replacement car, there was no apology or acknowledgment of the severity of the situation. When I asked about compensation for the inconvenience and safety risk, the representative claimed he couldn’t authorize it.

Our communication continued over the weekend, but still, no apology or proper solution was offered. Instead, he seemed more focused on replacing the car before Monday, likely to cover up the issue. I decided to wait until I spoke with Payless’ head office before agreeing to any vehicle exchange.

As of now, I'm still waiting for an apology and appropriate compensation for this serious issue. I hope Payless takes responsibility for their poor customer service and the potentially life-threatening condition of the vehicle they rented to me.

Worst car rental experience ever – and that's being generous... In a nutshell, everything you want to avoid when hiring a car – rude staff, a battered car (engine warning lights on), we were supplied a smaller class than I'd paid for (I paid for a Compact (C) Class – Ford Focus or similar and got a (B) Supermini Class – Renault Clio), very high hire damage excess (1550 euros – unless of course you pay for their extra insurance). And the icing on the cake, they expect you to valet the car inside and out before returning – the sign said no dirt on the mats, no mudspashes, no bird dropppings (I've taken a photo of it). And then when we came to return the car, their were no staff there, as it was a Sunday! A helpful man from a rival company helped us by showing us where to put the keys (in an unmarked lockbox on a different company's wall). Surprisingly Payless is owned by Avis. Avoid – I was tricked into using them by booking with a 3rd party, Easy Terra, which I'm still waiting for a response nearly a month later... so equally usless.

Flight delayed, Payless closed when I arrived which I did not know would happen. I was stranded with my infant daughter. Called to sort it out in morning and Payless told me I had to go through Expedia so Expedia called and then told me everything was fine with rental and I picked it up. Guy at counter assured me the $214 charge was standard for incidentals and I would get it back. I never got it back and when I called customer service they said cuz I was late getting car they fined me. I asked to speak to a manger and never heard back. Customer service also quite rude. They are very dishonest I would not trust them. It’s sad they take advantage of people.

Avis @ 151 Drumcondra rd lower, Dublin, Ireland. Buckle up if you rent from this car rental. Rented a 2024 Toyota Yaris for 7 day= 152.04 euros. Bill upon signing € 873.48 for full coverage insurance + roadside assistance and all VAT/FEES. I bumped building on front left side scuffed bumper side panel, full coverage insurance covered that. Got a flat on M50, called Avis many times to find out how to get roadside assistance. There was no tire jack in the rental car so we had to call Mods 24hr roadside assistance. Got tire replaced, paid €190.00. Avis will not refund our €190.00. They question the type of receipt we received from Mods 24hr. We clearly paid for new tire and roadside assistance. When we get our receipt for car rental it is from PAYLESS. One Avis/Payless employee tried very hard to help us Mr. E. Rimkus. We appreciate his help trying to get refunded. I would search for other options for a rental car and ask up front what the total bill would be. Loved Ireland, driving on the very narrow county roads is nerve wracking .

Arrivati a Fuerteventura abbiamo ritirato le chiavi della macchina che avevamo prenotato
Al momento della consegna l’impiegata ci dice che la macchina ha il pieno ed è da riconsegnare col pieno trattenendo dalla carta di credito 40 € di cauzione sulla benzina
Prendiamo la macchina ed il serbatoio è poco più della metà e quindi decidiamo di fare foto
Alla riconsegna dell’auto col pieno faccio presente mostrando la foto alla signora che la macchina al mio ritiro nn era piena
Lei mi risponde che nn è l’orario corrispondente ma bensì 10 min dopo il mio ritiro e che la benzina è stata usata da noi
Mai più auto a noleggio con Payless

Per non perdere tempo ho scelto questa compagnia in quanto hanno l'auto al terminal, quando arrivo scopro che in realtà al terminal c'è solo un ufficio con un'addetta la quale mi dice che per andare a prendere l'auto c'è una navetta. Arrivato all'Ufficio scelgo di fare l'assicurazione completa con francigia al 5%.
I veri problemi iniziano quando una mattina mi sveglio e scopro che l'auto è stata danneggiata allo sportello, chiamo la compagnia i quali mi riferiscono che devo essere io a chiamare la loro assicurazione e far venire il, perito, veramente assurdo!!! v iene questo tizio il quale voleva farmi firmare un foglio nel quale vi era scritto che la franchigia era del 10% sull'intero valore dell'auto, mi rifiuto categoricamente in quanto non firmo cose che non accetto. Quando vado a riconsegnare l'auto gli stessi, nel confermarmi che la franchigia è del 5%, mi riferiscono che è sull'intero valore dell'auto e non sul danno, una vera truffa legalizzata. E ci lasciamo dicendomi che accerteranno in seguito quando dovrò pagare. Adesso mi è arrivato dalla banca un addebito di piu' di mille euro senza alcuna giustificazione. Sto provvedendo a contestare l'intera somma in quanto mi sembra una pratica alquanto scorretta e poco trasparente.

Pessima. Non cadete mai in questa trappola. Avevo prenotato un auto compatta da ritirare all'aeroporto di Bucarest e quando sono arrivata volevano darmene una di categoria inferiore o farmi pagare l'upgrade. Ho chiamato auto europe e ho urlato come una pazza e mi hanno dato un auto di categoria adeguata ma tutta scassata. Evvabè. AL ritorno hanno provato a farmi pagare il lavaggio ma anche lì ho protestato con auto europe e allora hanno provato a farmi pagare i graffi ma per fortuna avevo fatto l'assicurazione totale. In tutto ciò personale pessimo, scortese e un sacco di tempo perso a litigare, ma non è finita: adesso scopro che mi hanno addebitato sulla carta i soldi di un presunto upgrade e devo di nuovo battagliare. Un incubo. Fate attenzione

We werden niet erg vriendelijk geholpen bij de balie op Podgorica. De medewerker was ondertussen aan het ouwehoeren met zijn collega's en probeerde ons allerlei extra's aan te smeren. We hadden van tevoren een verzekering geregeld, maar ze gaven ons het idee dat dit niet voldoende was en dat we voor alle schade zouden opdraaien. Dit voelde niet prettig. Ook niet dat we achteraf extra voor de GPS moesten betalen terwijl we dit niet wisten. Ze laten je van alles ondertekenen, maar kunnen niet goed uitleggen waar je voor moet tekenen.

The 1,3 star average rating on this page left me very sceptical, but I had already booked. My experience however was quite pleasant. The car was nice and for a fair price, the staff was incredibly friendly. I couldn't get the car back in time, but the company agreed to simply prolong it by one day for the same price.

Very good experience. I assume the people with good experiences don't leave reviews, while those with bad experiences do out of frustration.

So, unfortunately we are also victim of Payless Slovakia office.

According to terms of contract, deposit was supposed to be 900 Euro, but when we arrived at their office to pick up car, they said it would be 1500 euro bcs their ID reader did recognize our driving licenses.
First of all, we sent them copies of driving license by email a week before our travel. They said it was ok and did not mention anything about that scanner. Our driving license is international with NFC technology (not RFID), so if their “scanner” can not read it, that is their problem. Or at least, they should mention about scanner in the email or their terms, so we could rent car from different company when we had enough time for that.