Payless Car Rental Avaliações 409

They tried to scam us at Podgorica airport. We booked online but when we wanted to pick up the car they tried to charge us 400€ as deposit of which we were supposed to only get 200€ back. Upon complain they just started ranting about the minimum wage difference between Montenegro and European countries. Don’t recommend!

very bad experience at payless san diego charging extra 200$ for employee false information never trust them worst car rent experience ever

HORRIBLE!!! I rented from Payless at Orlando Airport and it smelled like Marijuana BAD! Even the attendant helping us load the baggage was horrified!!! We mentioned it as we left and yes we shouldn't of left BUT we were on a tight schedule and had to be 2 hours away for the week we were in Florida. My 2nd contact with Payless was when I called after we reached our destination, again to complain about the smell of the vehicle. I requested a location close by to exchange, I was told there was nothing I had to drive back 2 hours to return. Again, we were on a work schedule that didn't allow a drive back. I was informed to make a complaint on the payless customer portal. I did that and explained the smell and even the note that showed a person said it was good to go!!! Obviously they are marijuana dealers because it was VERY STRONG there is no way it was clean! I never got a response from my online complaint. I return the vehicle after 7 days and it STILL SMELLS!! I inform the person when we return it and even go to the customer service desk. They basically say in their unprofessional tone, we drove off the lot so we assumed the smell!!! Today I get a letter in the mail stating that I am being charged $250 for cleaning due to the SMELL!!!!! OMG REALLY!!! What is wrong with you people? I should be getting a letter stating we are getting a complimentary 7 day rental!!! THIS IS HORRIBLE SERVICE!!!

Habe aus Deutsch am Flughafen Split einen Golf gemietet und bekommen habe ich Fiat ,da ich es nicht akzeptieren wollte würde mir gesagt das ich es nicht nehmen muss obwohl ich für den Golf bezahlt habe plus 1500€ haben die meine Kreditkarte gesperrt würde😌
Aussage war die haben keinen Golf und Fiat ist auf gleich wie Golf .
Nie wieder!!!!!

This company and its workers are horrible! After waiting in line for 2 hours to get a car, I was told it would be pulled up front. The car never came! I went back into the place to see what was going on and they were unhelpful, rude. They finally told me to go get a car in a certain slot in the parking lot with no direction to the whereabouts of this car! It was pouring rain! And the lot is very large. This was in the west palm beach Florida location. If u book online for a certain amount plan on that price doubling when u go to check in!

This is a VERY DISHONEST company. If you rent from them because of their title “Payless”, you have been fooled and deserve it. It should be called “pay more” because they are in business to steal your money and don’t need a gun to do so. We rented a super small size car at San Diego airport on October 6, 2023. The contract had all the fees entered and proper boxes checked. Their TRICK is outright theft. Looking at the preprinted contract you initial and decline “rental liability” and “supplemental liability “. Then, here is the scam, right above all that, “CDW” collision damage waiver, by initialing you are accepting this bogus insurance. So you initial it as declining below, then initial as “accepting” above. Righteous scumbags.
After agreeing to pay $405.33, upon return the new charge was $873.52. Yeah, double because you initial that you wanted this CDW. I have dealt with cons all my life and Payless car rental is #1. I threatened bodily harm if my money was not returned within 48 hours and lo and behold— Payless decided spending 5 hours at the emergency room was not worth $400.00. Can you imagine 4 days rental of a mini size car was $800.00.
Here is your remedy. Call your bank, tell them it’s an unauthorized charge, your bank will close that debt / credit card immediately, Payless gets nothing and you’ll get a new card within 5 days. You got them by the “cajoles”. Then Payless will call you and apologize for the “accounting error by a new employee” and charge you the proper amount. You tell them to shove it where the sun does not shine.
Bottom line: DON’T EVER RENT FROM PAYLESS CAR RENTAL. GIVE THEM CASH FOR YOUR INITIAL RENTAL WITH A CC FOR INCIDENTALS SO YOU DON’T GET SCREWED. THANK YOU FOR LISTENING.

nous sommes arrivees de Paris vers 17h avec un retard de vol de 2h. j'avais acheté sur expedia le trabet avec paylesscar rental et impossible de les trouver !!! aucune indication précise et on a baladé dans tout l'aéroport crevées et personne pour accueillir ou autre. au moment où enfin j'ai trouvé le chauffeur il me dit qu'il a besoin de nos passeports. j'ai refusé et il a pris les photos et la dame du haut ne voulait pas nous laisser partir. j'ai dû crier qu'en fin le chauffeur nous amène à l'hôtel je déconseille cette société de ISTANBUL

I rent a car from Payless through Expedia for $120 for two days. When I went to the counter to get the car they gave me another contract and another with different price than the reservation. The agent was not helpful and he was just trying to complete the process quickly without paying attention to my concerns about the costs. When I returned the car, they emailed me a bill of 370$ with too many detailed expenses that I never were aware of them. Also, I filled up the tank when I returned the car, but they charged me for the gas too. I would say never rent a car from this company because I consider this as a cheating/fraud and just stealing people's money in a gentle and formal manner. I am totally disappointed about this rental company and would never recommend it to customers like me especially who are travelling internationally.

Absolutely horrible experience! Don’t rent a car from this company in Bratislava. They will steal your money we have been scammed €900 for a small scratch on a rim which we did not do since the van was full of damages
Payless….more like you pay more since they do not offer you insurance claiming they do not offer such a service and then they charge you for damages that were already their ! And when sending them proof that these scratches were already their showing the time they kept saying that photos could be edited and said that were not taken in their parking lot, eventhough the photos we took were clear that it was the same parking lot! Their excuse was that the time of the photos were 20 minutes apart! The reason that the photos were 20 minutes apart was because we had a problem to move the seats and when we asked their staff to assist he just told us to check on youtube!! Please note that the same person that assisted us told us we had nothing to worry about because the van was full of scratches and then for a small scratch on the rim that was already their they charged us 900 euros! Do not use payless because they just steal your money!

Payless car rental in Bratislava….more like you pay more since they do not offer you insurance claiming they do not offer such a service and then they charge you for damages that were already their ! And when sending them proof that these scratches were already their showing the time they kept saying that photos could be edited and said that were not taken in their parking lot, eventhough the photos we took were clear that it was the same parking lot! Their excuse was that the time of the photos were 20 minutes apart! The reason that the photos were 20 minutes apart was because we had a problem to move the seats and when we asked their staff to assist he just told us to check on youtube!! Please note that the same person that assisted us told us we had nothing to worry about because the van was full of scratches and then for a small scratch on the rim that was already their they charged us 900 euros! Do not use payless because they just steal your money!

Ripoff at San Diego CA airport where m y Premier card insurance was refuse and I was charged 350$ for a weeks insurance.

WARNING!!! SCAM !!! RUN AWAY!!!
Payless / Avis car rental company uses abusive practices to steal your deposit and more.

Prices are low to trap you!!!
You will never get your deposit back 900€ + additionnal 100€, for completely ridiculous reasons (rain water stains, micro scratches on rims and bumpers, etc).
Payless / Avis = Worst car rental company in the world
=> SCAM

Rent elsewhere but never ever in this company!

Very disappointed by the whole experience. I arrived at the airport and called right away to collect the car - they left me there waiting for 50 mins. Then they made me aware that I have to drop the car off to a different location and get a taxi back to the airport- no reimbursement whatsoever…
After I returned the car they blamed me that I scratched the car - I 100% didn’t scratch it, however they charged me 150€ for it…
Absolutely ridiculous and never again!!!!

Preso ha noleggio una macchina da 190 e arrivato a 500 personale a Bucarest scortese e approfittatori sbagliando il contratto prima con pieno poi hanno voluto il costo del pieno rompendo in continuo le scatole durante le vacanze non prendete le macchina a Bucarest da loro personale scortese e truffatori

Alquilamos un coche en Belgrado para 3 dias. Lo reservamos y pagamos por adelantado. La hora de reserva la teniamos para las 17.00 y llegamos a las 18:10. Cuando llegamos nos dijeron que ya habian entregado nuestro coche PAGADO y que solo tenían uno de categoria superior por el doble del precio, que el problema era nuestro por llegar tarde. Encima cuando les dije que si he reservado y pagado por adelantado mi coche, era mi decisión perder tiempo de mi reserva y no de ellos entregar mi coche a otra persona, me trataron como un grosero y decidiceron no hablarme más, que era eso o nada y solamente se dirigiría a mi compañero. Estafadores y maleducados

About a week after returning the rental car I received a letter from Payless stating that my credit card would be charged $450.00 because of the presence of a smoke smell. I do not smoke! This is not legitimate and I wonder how many other people have been hit with this scam.

Auto gehuurd van a tot z echt goed gegaan ophalen en retouren op luchthaven was top aardige vrolijke medewerkers ik zal zeker nog eens huren bij deze maatschappij💪

SCAM!!!! DO NOT SELECT PAYLESS!! We used them for a day and I should've taken pictures because it was absolutely spotless when we dropped it off and over a month later my account was charged over $900 for "damages" everything was super sketchy from the beginning and even when I called I was never given a clear answer. I asked for pictures of the supposed damages and they didn't have that. STAY AWAY!!!

i flew to philadelphia,11/23/23 i called them to let them know i was there, the shuttle came and picked me up, got to the counter to be told oh we don’t have no more cars! i said i made a reservation weeks ago, she said yeah i know, but nobody came back with our cars, this was so unprofessional no phone call to let me know what the situation was or nothing i had to book with another company and pay 100$ more, i will NEVER EVER book with them again! NEVER

Stay away! 6 months after renting, they are attempting to collect $ 600 for a bogus scratched fender claim! Pictures shown are not from the drop off point. I handed keys to attendant at drop off and no issues found. They hook you in with a low rate and try to scam you afterwards. They also tried to claim that the gas was not full at drop off when it really was. This company is bad news! Go with anyone else!