Account cancelled - 180 waiting period - fees for waiting period
On July 1st, 2025 they cancelled my account without giving a reason and they told me I have to wait 180 days for to can withdraw my funds.
After waiting more than 6 months I had to press them to unfreeze my funds. Anyway they deducted 239,69 EUR for the monthly fees for the period I was waiting they unfreeze my funds.
I recommend to everybody to file a complaint to the following authorities if you have problems with this "bank":
???? United Kingdom (UK):
FCA (Financial Conduct Authority) /
Action Fraud (UK Police) /
NCA – National Crime Agency (Economic Crime) /
ICO – Information Commissioner’s Office (Data Protection) /
Prime Minister’s Office (10 Downing Street)
???? Georgia:
National Bank of Georgia (Financial Supervision) /
State Inspector’s Service (Data Protection & Privacy) /
Cybercrime Division – Ministry of Internal Affairs
???? Lithuania:
FCIS / FNTT – Financial Crime Investigation Service /
Bank of Lithuania (Financial Market Supervision) /
State Consumer Rights Protection Authority (VVTAT)
???? Ukraine:
NBU – National Bank of Ukraine (Financial Regulation) /
Cyber Police Department – National Police of Ukraine /
State Service for Special Communications & Information Protection /
Ukrainian Parliament Commissioner for Human Rights (Data Protection)
???? European Union (EU):
ESMA – European Securities and Markets Authority /
EBA – European Banking Authority /
EDPS – European Data Protection Supervisor /
OLAF – European Anti-Fraud Office /
Europol – European Cybercrime Centre (EC3)
???? Canada:
FINTRAC – Financial Transactions and Reports Analysis Centre /
RCMP – Federal Policing Cybercrime /
Competition Bureau Canada (Unfair Business Practices) /
OPC – Office of the Privacy Commissioner of Canada