pbm Property Management Avaliações 461

Had another interaction with Noah John last week and he continues to be super helpful. He is a credit to PBM

Olivia was very helpful she was knowledgeable and provided feedback within a timely manor to date the team have been great

I moved into my property in 2024 and my experience with PBM has been largely disappointing. There are numerous issues within the building that clearly fall under their responsibility, yet there is little to no acknowledgement or meaningful communication about when these matters will be addressed, or why they remain unresolved. It is particularly concerning that there is reportedly a list of around 130 outstanding jobs, many of which have been dragged on for an unreasonably long time with no clear plan or timeline for completion.
PBM are, however, very quick to charge additional fees, often hiding behind overly rigid and inflexible interpretations of regulations. This creates the impression of a one‑sided arrangement, where residents are expected to pay increasing costs while receiving very little in return.
This experience is shared by many residents. The fees are high, but the service provided does not reflect them. The communal areas are so poorly maintained that I feel embarrassed to invite people to visit — they resemble those of a badly run property, and in all honesty, many council blocks of flats are far better managed.
The situation has become so stressful that my anxiety is exacerbated every time I receive an email from PBM, as these communications tend to generate frustration rather than offer solutions. Overall, this feels like poor value for money and a lack of accountability.

I have lived in a pbm property for 2 years now. I have had 3 different property managers in this time. Response times are long, that is if you even get a response (I have sent the same email twice and still yet to receive a response but others have been replied to). Lack of visits to the property from management are blamed on issues I have been raising for the last two years. There has been 0 decorative improvement to the property and fees have gone up by almost 50% (its now over £2000 a year). I would avoid ever using a PBM property.

Sabrina was super efficient, responding to our emails virtually instantly......what a breath of fresh air.

Exceptional !!

I requested PBM to register me for email communication, Olivia took my case and efficiently & quickly got the process completed in a jiffy . Thank you for the help and quick turnaround. Much appreciated.

Olivia was very helpful and managed to promptly resolve my query.

Where's the ZERO STAR?? This company is the absolute WORST - it has to be.. because you cannot get any worse than this. They don't even reply to your emails let alone do anything about your complaints. Bellway need to sue this company and reimburse us for the waste of time and money dealing with these utter imbeciles and incompetent rip-offs! CLOSE THE BUSINESS DOWN - DO YOURSELVES AND EVERYONE ELSE A FAVOUR! Constant shambles; highest staff turnover I have seen - so bad that they don't sign their name on any communications because you never know who's on the other end, and ever-increasing service charges....

Bills going up and up, with no real transparency. I simply asked for a door stopper.. that was months ago and not even a reply for such a small thing!!! But of course they chase their payment when it's due!

Think of what the worst service can be, and you've got it - this is it! It cannot be worse, I promise.

They are a cash cow just behind the cash, with zero service provided for freehold houses. As there is no regulation, since last 2 years nothing has been maintained but service charge demands keep coming. Still waiting for a call back from estate manager. Chasing me for the service charge for a period where they were not even managing this estate and we were with a different management company. After being tired of fighting, I even agreed to pay this disputed amount in installments. While I've paid 3 different payments so far to this amount, I received another demand for late payment fee. Funny part this time was, when I called back asking them to take this fee off the account and as agreed my account should have been on hold, I was told that they need to speak to their CEO/CCO. Hahaha, they need to reach out to a C-suite person for my small remaining amount of £290.

No promises are kept by this management agent!

Nadia and Olivia from the company were very responsive and prompt in providing the requested details. Good CRM team for Kennet Island, Reading.

Update 01/04/2026 My review is honest, they have been our property management company for a few years now and the repairs from a few years ago are still unrepaired, I have emailed a few times about various problems and there has been no acknowledgement or reply, now I have been asked to supply my phone number and a reference number or my review may not be recognised as genuine by PBM, how are honest people able to give honest reviews when you have to do this. Reading many other people's reviews on here regarding PBM should show that I and my building are not a one off, if the same energy was used in actually taking care of the buildings they are paid to do then they would get honest 5 star reviews.
If I could give 0 stars I would. Their bio/summary written on here is a far cry from the services that they actually give, they really couldn't give a damn, all they want is your money and ignore absolutely anything that needs repaired, maintained etc. They have charged us collectively an eye watering £82k + a year for their services which is money taken from residents that is not deserved, we didn't get a choice of which management company we could have yet we are expected to pay them that amount plus extra that they are always asking for each year for a sub standard service, they are paid that to look after our buildings and to have the interest and safety of the residents who pay them but they don't care, no wonder their staff turnover is through the roof, that speaks volumes.

Mihir at PBM was incredibly helpful. He is polite and goes above and beyond to help the residents. His response time is quick and efficient and his communication is very clear. He helped resolve all the teething issues in my flat when I moved in.

Positive experience when looking to change my correspondence details. I went through initially to the wrong person but he very quickly put me in contact with the correct team who made the change promptly and efficiently.

I approached PBM in need of a particular form for my apartment at Kennet Island, Reading and within 24 hours had a response from Olivia Butler with the form attached that I needed. Very good service.
Thank you.

I work under pressure most of the time and obtaining up to date Service Charge Information is usually the outstanding information required Oliver Butler came back to me quickly and efficiently with the required information which was appreciated

Re: Sandra, PBM Credit Control

Cool & efficient, calm & collected, productive over busy, a breath of fresh air, a rainbow to someone's cloud... OK, maybe the last one's pushing it a bit! But it's funny just how much one can pick up about a person & service just by being on the end of a few emails, when exceptional.

I spoke to Olivia Butler this morning regarding missing information on 2 of my properties, she was efficient very pleasant to speak to and sorted out my query within minutes.
I would highly recommend this service.

Useless management company. Do not fix maintenance issues which are reported. Poor communication. Rising fees despite no management. Bellway have terminated the contract which we are pleased about.