Penguin Travel Avaliações 

Our guide, Ivaylo was outstanding and was able to surmount typical issues you might except on a tour in Africa.

Penguin travel, as a company, appears to be understaffed at the central office giving customers the sense that they are being overlooked. Last minute preparation details cause concern, particularly when procuring visas. I have used Penguin before, so this is fully expected for what you might expect from a low budget tour operator. I will book with them again.

We enjoyed very much our Balkan Tour (18-31/10/2025); it was a glimpse of 8 marvellous countries, an incredible experience for us. Some hotels with many stairs to climb, were not so appropriate to travelers carrying large pieces of luggage. On the other hand, our tour leader, Valentina, tried to solve all problems, always smiling, always helpful; we enjoyed her presence and knowledge of the region. Our driver, Boris, was also so skillful and professional.
We had the opportunity of sharing good moments in 12 days, with an incredible group of people from different countries and travel experiences.
As a suggestion, we’d like to remark that a tour with 2 days in each city and/or country would be perfect to get a deeper sense of the places and to relax.
Nelson & Sueila Pedrozo

Awesome. Unforgettable. Great tour leader

Our group of 11 had a great time cycling in Bulgaria (Rhodope Mountains). The destination was great and support fantastic. Highly recommend.

I went with a few friends on the Rhodope mountains bicycling tour in Bulgaria this past September. The accommodations and planning was just great, The tour allowed us to explore and experience the beautiful countryside and it’s people’s culture. The panoramic views were incredible and the cycling outstanding;Our guides Teodor ((Teo) and Boryana took the tour to much higher level!! They were very accessible and accommodating, knowledgeable and fun, we felt that we were traveling with friends who took very good care of us. I highly recommend it.
JD

Great guide, accommodation and interesting route

We loved our guides Boryana and Teo. Knowledgeable and very helpful. The route was great and we had the perfect weather.

Yemen was really interesting and beautiful. The local guide in Socotra was great.
The issue was the penguin guide, who is not suitable for a customer facing position. She was rude and impatient. She treated it like a holiday she had paid €4k for. When someone was sick with potential heat exhaustion, she was totally unconcerned and just left them to go to the beach with her clique.
She hardly said 2 words to anyone over the age of 50. On occasion, she acted like a spoiled toddler making fuss over nothing.
She may be suited to an office role but not one that has to interact with customers.

I just completed Penguin’s Tour of the Caucuses (Armenia / Georgia / Azerbaijan), and my feedback from this well organised Tour is entirely positive.
The Itinerary ensures the traveller gains a comprehensive insight into each of the three countries. The pace of travel is entirely manageable, plus the hotel accommodation is excellent throughout. All the local arrangements made by our guide (Margarita) were notified to us well in advance, and this ensured the Tour progressed without any mishap or delay.
The other travellers on the Tour were brilliant , with about 11 Nationalities represented. We were an eclectic mix, but nevertheless we bonded quickly, and set up a WhatsApp group which meant we met up and enjoyed each others company ( ie visits to local Restaurants) after the days official programme of events was over!
I would highly recommend this particular Tour to anyone interested in this part of the world.
Each of the three countries had its own particular charm, and each one was also amazingly beautiful.
So to sum up, the Tour was well managed, and as any experienced traveller will know, the Tour Guides can make all the difference. On this Tour, our Penguin Guide, plus the three local guides who showed us around their respective countries were charming, approachable, knowledgeable and professional in equal measure, which augers well for those considering signing up for this Tour.
My advice would therefore be - just book it as you won’t regret your choice!
Gareth Jones (UK)

We all had a wonderful tour. Our tour director, Angelina, was very knowledgeable, accommodating and professional. Our driver was also very professional and safety conscious, bringing us safely to all our destinations. The whole tour was worth its price and value. I would highly recommend.

Penguin Travel had offered to provide me a full refund (less domestic flight costs paid) for a trip cancellation for their Madagascar tour, due to many customers canceling because of the recent civil unrest in October 2025. Due to this offer I had agreed to cancel the trip. However, they have been extremely unresponsive and have not been replying any of my emails after the cancellation was confirmed. I have yet to receive any news of my refund initiation & processing despite multiple requests for confirmation. Prior to this, their communication have also been almost non-existent. Seems like this company will only reach out if there is something they need from customers, such as payment or customer details. Be very wary about Penguin Travel.

Third time with Penguin and second withMilena! Amazing experience. We had a wonderful time in Yemen. Super interesting and SAFE. I Yemen to everyone.

I recently completed a phenomenal journey to the 5 Stans with Penguin tours from 29 September to 19 October 2025 with Tour leader Galina Trifonova.

Galina was friendly and above and beyond to ensure our safety n comfort.

The local guides shared insightful stories and anecdotes that brought the region’s rich history n culture.

The itinerary was well planned-yes, there were obstacles, but then which tour doesn’t- allowing us to exprience the best of each country!

I highly recommend Penguin tours and Galina to anyone interested in exploring this fascinating region!

Thank you for an unforgettable adventure.

This is the first time I’ve traveled with Penguin Travel. This company gives a great value with a great itinerary and hotels in the best locations. I went on the Five Stan’s Sept 29, 2025 for 21 days. Thirteen guests. We travelled via van or bus depending on the country. Drinking water was even supplied in some of the buses. Penguin Travel helped us navigate successfully from country to country. Money for optional tours were collected on a daily basis.

Galina was our fabulous Penguin travel guide whose responsibility was to navigate us from country to country successfully. She even went above and beyond helping us order food when we didn’t understand the language. She was always there ready to help anybody that was sick. Thank you so much Galina for your heroic efforts.
Local guides were provided for every country. Some guides even stayed with us for days. We were in great hands with both Galina and the local guides.

Helpful suggestions during the trip:
1. Always exchange some local money to use the toilet. Always bring toilet paper and wipes. Several locations there will be no toilets at all at your rest stop. Many toilets will be Asian squat toilets.
2. For money exchange only exchange the bare minimum. Credit card is taken in all countries except Turkmenistan. Use all your money up in Uzbekistan before traveling to Turkmenistan. No money conversion at this border only.
3. Be sure to drink only bottled water for the entire trip.
In Khiva, many people drank water out of the water dispenser in the hallway and got sick. Food in Khiva is salty due to the water table. Avoid soups and tea. Avoid fresh salads and uncooked vegetables.
4. Travel very light. Less luggage the better. You are responsible for your luggage during the entire trip via train, plane, van, bus, between the borders which could be a mile walk even in snow.
Always bring down your luggage before you eat breakfast because in one hotel the hotel elevator broke, and many hotels are antique and have no elevators.
5. Bring good hiking shoes and walking sticks because you will be walking at least 15,000 steps a day.
6. Be ready to have the most fabulous time of your life horseback riding, holding an eagle, 4 wheeling around the cliffs of the seven lakes, 4 wheeling in the sand dunes Turkmenistan.
You’ll be meeting some of the nicest people in the world in some of the safest places of the world!
Thank you, Penguin Travel for a fabulous adventure. I’m looking forward to traveling with you again.

Touring the Balkan States gave us unique and eye opening experiences of the various cultures and delicious cuisines unique to each place. The local tour guides were very knowledgeable in imparting reliable information regarding their respective countries. Our personal tour guide, Angelina Debie, was very helpful and flexible in keeping the group together as much as possible. She is definitely a valuable asset to Penguin Travel. As far as accommodations were concerned, improvements need to be made as far as facilities, i. e., elevators were not available in some of the hotels we stayed. Being seniors, we had some difficulties in hauling our luggages to our rooms. Overall, the tour was great experience not to be missed.

I had a superb time personally. Angelina was most amiable as a tour guide in meeting all my expectations and questions.

Each day, our activities were outlined so that we knew what to expect in terms of travel time, type of activity and duration of tours.

Our driver was very efficient and provided us with safe travels. I never felt uneasiness during the entire route.

Based on my experience of 30 plus adventure travel tours, I believe you will find it difficult to match the value I experienced over 3 weeks, across 5 countries for the tour cost. I noticed over the three weeks, competitor companies, used the same local agents, hotels and transport for part of the tour. They all have increased prices. Overall I thoroughly enjoyed the experiences and memories I have made over the three weeks. I went into the tour knowing it was only 21 days traveling across 5 large countries and it was going to be fast paced. It was. If you are someone that likes detailed information from local guides I would suggest researching before the tour. The local guides varied in the level of information, interaction and energy. For free time while the local guide and / or tour leader had suggestions. Like some in my group, prior to the tour,  to maximise your time I would suggest a rough search of main cities, aspects of the tour that may interest you. Pack appropriately, for three of the countries we were on comfortable sprinter buses. One seat per person. It is cosy!. If all had brought a large hard suitcase, there would have been more bags within the seated part of the bus reducing the space even more, on the numerous long drives. Accommodation standard varied, but for the price point overall, of a good standard, But if you come from being used to very good air-conditioning, reduce expectation. I was advised prior to the trip to only bring USD. Coming from a Euro country I would have preferred Euro. Except for Turkmenistan, I would have been able to bring pristine Euro notes and exchange locally. Except for Turkmenistan, All of the group that used ATMs had no issue, equally in restaurants, shops, bars, tourist sites that accept card ( not all do) we had no issue. USD for Turkmenistan. Similar to a good proportion of the group, if you are prone to food in different countries, on occasion, not agreeing with you, bring medication. Trying to cover a good variety of experiences across 5 expansive countries, within 21 days, at the price point paid, overall, Penguin job well done.

Just returned from two back-to-back Penguin tours in the Balkans: Balkan Kaleidoscope and East European Discovery.

The tours are well paced to maximise the sights, staying in the same hotel only twice over three weeks. And there are a lot of sights!

I now have around 800 photos and videos of 9+ countries (UN formally recognised). I’ve seen battle zones, ancient walled cities, Dracula’s castle, the world’s largest underground wine cellar, and I’ve sat on the throne used for filming Game of Thrones.

I’ve also had the pleasure of visiting Transnistria (Pridnestrovie), and bringing back some of the world’s only plastic coins, I can’t understand why Moldova is considered the least visited European country.

Caucasus Explorer - Armenia, Georgia and Azerbaijan was a great tour with an amazing guide who helped me both prior with Azerbaijan Visa issues and when we were on tour we had similar humour Milena is a great guide who kept us right from start to finish and then the knowledge of the local guides made the trip to remember. I am on the 5 stans tour but a mere 10 days after the Caucasus tours. Great Company great guide highly recommend.

Central Asia, the "5 Stans", is an amazing place to visit. The people are welcoming, the landscapes are breathtaking, and the culture and history are fascinating. But I wish I had chosen a company that employs experienced and trained people. On arrival to Bishkek at 3 am, my transfer wasn't there. Luckily, I was able to get local currency and a taxi.
Our local guides were often the highlight but in Tashkent and from Karakol to Almaty, our local guides barely spoke to us. Our Penguin guide was a nice enough young woman clearly enjoying her paid holiday but wasn't interested in guiding. She didn't even think to have us introduce ourselves to each other and rather than speak up to the whole bus with our plans, she preferred to answer questions to 2 or 3 folks at a time, leading to a lot of miscommunication. Asking her to speak up seemed to offend her, so I accepted that I must have poor hearing (I don't) so as not to bruise her ego. She struck up a not-at-all-discreet unprofessional friendship with one young man in our group and on several evenings she was enjoying herself so late that she was often tired and irritable. She once opted out of joining the group the next day so she could sleep. Early on in the trip, though I was not the only one without exact change for an entry fee, she chose to scold me for it. Ten minutes later, she wanted to speak to me in private and I thought she was going to apologize. Ha! She wanted to further admonish me and tell me not to question her. Towards the end of the trip she did sort of "apologize" saying, "Sorry, I just really don't like Americans."