Finaly found an independing car service for my BMW
I had an outstanding experience with the "Perfect Touch Performance Ltd" car service company. Right from the beginning, their transparency impressed me. They provided a detailed estimate, listing the parts that needed replacement along with labour charges, ensuring there were no unexpected surprises. They also ensured no work commenced without my approval, which I greatly appreciated.
What sets them apart is that I had the freedom to choose the brand of replacement parts, such as brake discs and pads. They also performed an excellent oil change service, including engine flushing, filter replacements, and fresh oil fill. The additional fuel injector cleaning noticeably improved my car's acceleration and fuel efficiency.
A thoughtful touch was the use of protective covers for my leather seats and floor mats. When I collected my car, it was spotless inside and out, with a thorough cleaning and even special tire treatment that left them gleaming. These small but considerate details make customers feel truly valued.
In summary, I am thrilled to have discovered "Perfect Touch." Their exceptional service has won my trust, and I'll be relying on them for my BMW's needs from now on.
I also want to highlight that "Perfect Touch" is a family-run business, which truly adds a personal touch to their services. It's evident that they deeply care about their customers. During my visit, I had the pleasure of meeting Mr. Cloudio himself, the CEO and Director of the company. His hands-on involvement speaks volumes about the dedication of this establishment.
I'd like to extend my gratitude to Mr. Barry, who patiently walked me through all the issues my car had and maintained constant communication throughout the servicing procedure. A special thanks to Mr Jonathan, who took the time to give me a brief tour of the impressive workshop on day one.
A huge shoutout to Ms Jo, who handles phone calls and emails efficiently, ensuring that all necessary notes are passed on to the team. Last but certainly not least, a massive thank you to all the technicians and mechanics who handled my car with utmost care. You are the true stars of "Perfect Touch"!
25 de setembro de 2023
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