5 stars just isn’t enough . Brilliant products brilliant service and communication and super fast delivery . I ordered a personalised chopping board for my mum - the quality is really excellent and s... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Beautiful little personalised item. I made error for engraving realised immediately and tried to edit as offered in email but no order found- problem with Google Chrome once I changed browser all work... Ver mais
Excellent and quality produce at an extremely reasonable price! Fast delivery and already passed details to other people who saw the personalised apron and wanted one because of the amazing stitching... Ver mais
Placed an order, it arrived during the day when no one was home (at work). Never left it anywhere or with neighbour. Got Email to say parcel delivery was unsuccessful. I contacted company and was told... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Personalised Gifts Shop
Escrito pela empresa
Created By You, Made By Experts
Personalised Gifts Shop has it all covered; from Birthday Gifts to Wedding Gifts, Anniversary Gifts to Christmas Gifts, you'll find tons of joyful and unforgettable Personalised Gifts for all tastes and budgets in just a few clicks. All our gifts are customised and dispatched by experts almost the same day, with a next-day delivery option always available. 95% of our customers were delighted with our custom-made gifts & the shopping experience! Go on, read some of our happy customers' reviews :)
Personalised Gifts Shop has it all covered; from Birthday Gifts to Wedding Gifts, Anniversary Gifts to Christmas Gifts, you'll find tons of joyful and unforgettable Personalised Gifts for all tastes and budgets in just a few clicks. All our gifts are customised and dispatched by experts almost the same day, with a next-day delivery option always available. 95% of our customers were delighted with our custom-made gifts & the shopping experience! Go on, read some of our happy customers' reviews :)
Informações de contato
UNIT A1 BAIRD COURT, NN8 6QJ, Wellingborough, Reino Unido
- ask@personalisedgiftsshop.co.uk
- www.personalisedgiftsshop.co.uk
4,3
Excelente
4 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent quality and service.
Excellent quality and service.
I ordered two of these for Christmas presents and they are just perfect! Everyone loves either a cup of tea or coffee, so they are just the perfect gift.
23 de dezembro de 2025
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you for taking the time to share your lovely feedback. We are so pleased to hear that you were happy with the quality and service, and that the gifts were well received. It is great to know they made such perfect Christmas presents.
Very happy with the personalised socks…
Very happy with the personalised socks I ordered, such good quality, will definitely order again.
I had a problem with Evri losing my item but the team sorted this out for me and sent a replacement very quickly. Thank you!
7 de dezembro de 2025
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your lovely review. We're really pleased to hear you were happy with the socks and that our team were able to help quickly when the delivery went astray. We look forward to your next order.
I’m so happy I found this shop
I’m so happy I found this shop! It’s perfect for overseas customers who want to surprise their loved ones in the UK with timely and beautiful gifts.
21 de janeiro de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your kind words. We're really pleased to hear that you've found our shop helpful, especially for sending gifts from overseas. It means a lot to us that we could help make your surprise a special one.
Great customer servics
Items I ordered were lovely and arrived quickly. There was a little problem but the customer service was excellent and it was resolved promptly and without any fuss.
14 de janeiro de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for taking the time to leave such a kind review. We are really pleased to hear that you loved your items and that they arrived quickly. It is also great to know our customer service team was able to resolve the issue for you smoothly. We truly appreciate your support and hope to welcome you back again soon.
Just Brilliant Company.
My package arrived in plenty of time and although very safely wrapped sadly it was broke in transit. I informed this small business and they sent out a replacement straight away
and it arrived safely within 3 days. Brilliant work from all the team and many thanks again. Highly recommended to all my friends.
11 de janeiro de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for taking the time to share your experience. We are really pleased we could resolve this quickly for you and get a replacement to you safely. Your kind words about our team mean a great deal to us, and we truly appreciate the recommendation.
I received my order super super fast and really good quality
I received my order super super fast and they look amazing. I will be purchasing from you again. Thank you.!!
17 de janeiro de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your lovely review. We are really pleased to hear your order arrived quickly and that you are happy with it. We truly appreciate your support and look forward to welcoming you back again in the future.
Lovely shopping experience
Easy website to use
Good offers
Introductory discount for new customers
Lovely products
Professional finish
Quick delivery
Lovely staff
Well packaged
16 de janeiro de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for taking the time to share your experience. We are really pleased to hear that you found the website easy to use and were happy with the products, delivery, and service from our team. Your kind words mean a great deal to us and are truly appreciated.
Be aware they don't refund if it does…
Be aware they don't refund if it does not arrive and their customer service is awful
Update - still no parcel and refusing my refund.
Honestly don't waste your money with this company.
31/01/2026 Update - Refund refused unless I sign a form which states I could be prosecuted. Trading standards informed and my bank.
Cowboy company- don't waste your money
16 de janeiro de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
We're really sorry to hear about your experience. This certainly isn't the level of service we aim to provide. So we can look into this further, please could you share your order number?
The item was easy to order as well as…
The item was easy to order as well as being very reasonably priced. I was kept informed along the process from order received all the way been given to delivery company. The item arrived this morning , well wrapped & packed and is as good as hoped for.I will have no hesitation in using the company again.
Deb P. Brecon
14 de janeiro de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for taking the time to leave such a kind review. We are really pleased to hear that you found the ordering process straightforward and that you were happy with the updates, packaging and final product. It means a great deal to us to know you would happily shop with us again.
Poor customer experience
Ordered on 31/12/25 paid for express delivery which was outlined as 1-2 days did not receive until 9/1/26 by this time had missed the birthday the gift was intended for! Contacted the company was told to be patient would not use again..,,,
31 de dezembro de 2025
Avaliação não solicitada
Resposta da Personalised Gifts Shop
We're truly sorry to hear about the delay with your order and the disappointment caused by missing the birthday. This is not the experience we want for our customers. So we can look into this further and understand what went wrong, could you kindly provide your order number? Thank you.
Easy to customise and order a champagne…
Easy to customise and order a champagne stopper. Very quick delivery. There was a small scratch next to the engraving and I emailed the team who sent out a new replacement straight away. They offered express delivery so that the recipient of the gift did not have to wait too long. Wonderful item, absolutely lovely. Will use the company again for other personalised items.
6 de janeiro de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for taking the time to leave such a lovely review. We are really pleased to hear that you found the ordering process easy and that your delivery arrived quickly. While we are sorry there was a small issue with the original item, we are glad our team was able to resolve this promptly for you. We look forward to helping you again with future personalised gifts.
1st Rate Customer Care
The communication from the company was outstanding and they definitely went above and beyond the usual customer care. Would buy from them again.
10 de janeiro de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for taking the time to leave such a kind review. We are really pleased to hear that you were happy with our communication and customer care. Your support truly means a lot to us and we would be delighted to welcome you back again in the future.
Thank you so much
Thank you so much
Grandad passed 14th december,he was like a father to me and I was crushed, i wanted something to remember him by, I wanted a photo and some text in a framed a3 size, many websites didnt have what I was looking for or they were so overly expensive!
When I stumbled across this page they had exactly what I was looking for, when the item arrived it was well packaged they had great communication and when I opened it I had a cry to myself it was beautiful, I can't thank the team enough for helping me find something to cherish my dearly missed Grandad
Thank you again
9 de janeiro de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for taking the time to share such a heartfelt review. We are truly sorry for your loss and are honoured that we could help you create something to remember your Grandad by. It means a great deal to know the piece brought you comfort and that you were happy with both the product and our service. Thank you again for trusting us with something so personal.
Beware. They are slow and to top it off they use Evri. Enough said?!
UPDATE. They have offered me £1. Yes you read that right. I won't waste my time further providing order details. Your company know very well who I am and what my complaint relates to. Ask Charlotte S. why she and her manager think a £1 refund is appropriate!
Firstly they do not despatch in a timely fashion even when express has been paid for. Also you may as well save your money as they use Evri. So not only is express, nothing of the sort... you'd be lucky to get your item in one piece... if at all! Mine was only saved because I paid an extra fiver for a sturdy presentation box. The packaging was in actual tatters. Evri said it was out for delivery Thursday and it arrived on Sunday with the box all hanging off. PGS packaging is flimsy but the gift box saved the item.
This was for my son's 21st which has now passed and the moment is ruined. Upset about this and wish I'd not trusted them with my special gift or given them my money.
Disgusting service.
I was going to hold off this review to see how the company responded to my complaint however seeing the other reviews I don't see any point.
I'll chalk it down to a bad experience and will NEVER shop from here again. The least they can do is refund the postage but I won't hold my breath!
11 de janeiro de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you for providing further information regarding your order. I'm very sorry that it did not arrive as expected. I’d like to clarify that our website advises Express delivery is an estimated 1–2 working day service, though delays can sometimes occur that are unfortunately outside of our control. That said, I’ve reviewed the delivery in your case and can confirm this was not the level of service we expect for our customers. Therefore, we can confirm that we have refunded the remaining delivery charge and you should receive this shortly.
The product is first class,excellent…
The product is first class,excellent service
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your kind words. We are really pleased to hear that you are happy with both the product and the service. Your support is truly appreciated.
Dealing with this company was great
Dealing with this company was great. I was very pleased with the jig saw I ordered and the prompt attention I received. I hope to deal with them in the future.
9 de janeiro de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for your kind review. We are really pleased to hear that you were happy with your jigsaw and the service you received. It means a great deal to us, and we would be delighted to welcome you back again in the future.
Really great customer service
Really great customer service - such quick responses and so helpful!
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for taking the time to leave this lovely feedback. We are really pleased to hear that you were happy with our customer service and the support you received. It truly means a lot to our team.
Not this company ordered from
Please ignore my previous review. It was not this company I ordered from.
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you for taking the time to leave your review, and I am so sorry to hear about your experience. We are not familiar with Sixty Stores, nor do we work with any third parties to process our orders, so this does not sound like it has come through our website directly. Could you kindly provide your order number so we can check this for you?
Great customer service
Dealt extremely promptly with a product issue on my order and communicated professionally and helpfully. Would use this company again
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you so much for taking the time to leave this lovely review. We are really pleased to hear that your issue was handled promptly and that our team was helpful and professional. We truly appreciate your kind words and look forward to welcoming you back again in the future.
DO NOT USE!!
DO NOT USE!!! Ordered a personalised glass on the 6 December with express delivery, just in case and to make sure it was here for Christmas. It’s now the 5th January and this is still not received. I have asked for a refund multiple times to be fobbed off every time!!
Update - my order number is was P105143389. Just as a further update. You have FINALLY agreed to re ship this for free. You originally wanted me to pay for the postage again!! Even though I have already paid for express delivery over a month ago. This was after multiple emails back and forth!! Disgusting customer service!!
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Personalised Gifts Shop
Thank you for getting back to us and for providing your order number. I can confirm that your order had been returned to us, which is why a redelivery charge was initially requested. However, we’re pleased we were able to assist you further by waiving this fee as a gesture of goodwill and arranging for your order to be resent free of charge.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.