Petmonkey.co.uk Avaliações 757

O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Purchased 2 Danish Design newton truffle box duvet beds for my lurchers. Super product, very thick and luxurious and the dogs love them. Look great in my newly decorated kitchen. Bought from Pet Monke... Ver mais

Avaliado com 4 de um total de 5 estrelas

Orthopaedic dog mattress arrived in good time. Did as product guidelines suggested and unpacked mattress and left for a while to allow the foam to expand so as to fit into the outer mattress cover. Ho... Ver mais

Avaliado com 5 de um total de 5 estrelas

I found them via their Ebay listing & shop. After reaching out to them regarding an order I wished to place; then was directed to their website in order to create a custom order. On both occa... Ver mais

Avaliado com 5 de um total de 5 estrelas

First time I have purchased from Pet Monkey. Their service was brilliant from ordering to delivery. Regular updates were given with an original delivery date within 2-3 days, however, I was pleasantly... Ver mais

Detalhes da empresa

  1. Pet Shop

Informação fornecida por fontes externas variadas

We are a pet retail service aiming to offer you a choice of excellent products. We deliver online orders to UK and European mainland addresses in a timely manner. You should be able to find all the information you need on this website but if there is something further please do not hesitate to contact us. As we strive for continuous improvement, we always welcome feedback, so please do get in touch if you have any. Thank you for visiting PetMonkey.co.uk


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

757 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as avaliações

(757)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Buy with confidence.

I found them via their Ebay listing & shop. After reaching out to them regarding an order I wished to place; then was directed to their website in order to create a custom order.

On both occasions they were exemplary with their customer service.

I ordered 48x Chicken / Veg Chappie & they sent it next day delivery. Fully Tracked for peace of mind & received it with a free dog bowl.

One of the best companies I had the pleasure of dealing with.

My one regret is I can only award them 5 stars.

2 de setembro de 2021
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Good product ,fast delivery .But why…

Good product ,fast delivery .But why have the 10% off codes sent with my
previous orders never been excepted ,The codes have all been within the
12month time limit

2 de agosto de 2021
logotipo da Petmonkey.co.uk

Resposta da Petmonkey.co.uk

Thank you very much for taking the time to review PetMonkey.co.uk
Let us know which code it is and we'll make sure it is turned on for you! Our sincere apologies for the error.
Best wishes,
PetMonkey

Avaliado com 4 de um total de 5 estrelas

Orthopaedic dog mattress arrived in…

Orthopaedic dog mattress arrived in good time. Did as product guidelines suggested and unpacked mattress and left for a while to allow the foam to expand so as to fit into the outer mattress cover. However, this didn't happen. The inner foam hasn't expanded to fit the cover making the cover too large. Our dog seems to like the orthopaedic mattress though, do have kept it, even though it also doesn't fit our dogs indoor kennel. I've inserted a blanket to fit the extra space.

2 de agosto de 2021
Avaliado com 5 de um total de 5 estrelas

PET DOG BEDS

Have always bought Scuffs pet beds and have always been satisfied.. quality very good.only took 2 days for delivery..Great service.

5 de julho de 2021
Avaliado com 1 de um total de 5 estrelas

Horrendous

Horrendous, was in desperate need for food for my animals, ordered 24h shipping, 5 days later they haven’t even shipped the parcel. Messaged asking where it was, respond 4 minutes later telling me that they had done some checks, got in contact with the courier, the courier had looked for it and it “had gone missing” they then refunded me and emailed me back (WITHIN 4 MINUTES) I don’t believe a word of it, complete lies, left me right in the lurch with absolutely no food for my animals with no notice whatsoever. AVOID like the plague, these are not animal people.

15 de junho de 2021
Avaliação não solicitada
logotipo da Petmonkey.co.uk

Resposta da Petmonkey.co.uk

Thank you for taking the time to review our service.
We appreciate your feedback. As you rightly say, due to the fact that we could find no trace with the courier once you contacted us to report the missing delivery we did immediately action the refund. Our sincere apologies for the inconvenience caused.
Best wishes,
PetMonkey

Avaliado com 3 de um total de 5 estrelas

Expensive, not delivered on time and just inconvenient

I ordered two bags of rabbit food as a first time purchaser who was trying to support a small business rather than get it cheaper from Amazon.

The delivery turned up 4 days after the expected delivery even though I had asked for an update as nothing was showing on the courier website, communication from the seller was terrible and I ended up having to buy a bag from a local store and then setting up the subscribe and save on Amazon in the end as I had run out of food and don't want to find myself in that position again.

I refused the parcel when they tried to deliver it as I now have an abundance of rabbit food from more reputable suppliers and they tell me they cannot refund me until they get the food back in their warehouse even though they can see I refused it.

All in all pretty terrible customer service and proof that no good deed goes unpunished while trying to support a small business recover from a pandemic.
.

7 de junho de 2021
logotipo da Petmonkey.co.uk

Resposta da Petmonkey.co.uk

Thank you for taking the time to review our service.
Our sincere apologies that the delivery did not go as planned. Unfortunately the courier made a right hash of it. Eventually the delivery was rejected by the customer and upon receipt of the order back to our warehouse we were able to process the refund. DPD normally do a good job but on occasion let us down. Once again, our sincere apologies for the inconvenience caused.
Best wishes,
PetMonkey

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