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Our Mission is to provide Pickleball Players with exceptional Pickleball Products, Selection and Service. We sell the following Pickleball Equipment: Pickleball Paddles, Pickleball Balls, Pickleball Bags, Pickleball Instruction Material, Pickleball Shirts, Pickleball Hats... plus a whole lot more!
P.O. Box 1139, 48195, Southgate, Estados Unidos
4,0
8 avaliações
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I had an issue with one of the paddles sold and addressed it with the company. Before I HAD to come up with a good resolution they took the initiative to help me out and brought a fair resolution to the table. This was the perfect situation to distinguish a bad company from a good one. They handled it very professionally and went above part to make things right. Good Job!!
I purchased an Element paddle that had imperfections on face of paddle.I also did not like how paddle played.Asked to exchange paddle for Z5 and pay difference in paddle cost, Was told all Element paddles had imperfections on face which is not true,I have seen a number of their paddles without imperfections.I was told that it was against their policy to exchange paddles.No compromise was offered and I wound up stuck with an imperfect paddle that I do not enjoy playing with.Only company that I know that is so inflexible.
Resposta da Pickleball Paddles Plus
Hi Steve. Sorry for any confusion regarding the replacement of the paddle. As indicated during our phone conversation and email correspondence... "if you have any concerns about the paddles surface, please return the paddle to us, and a replacement will be sent". We have been selling paddles online for 5 years... and have NEVER not accepted a paddle back from a customer that had a concern about a paddle. What I find odd is that you did not indicate you were concerned with the surface of the paddle until after we informed you that "after the paddle has been played with, we are unable to accept it back and exchange for a different model". But again, if you're concerned about the surface, please return the paddle to us for an exchange of the same paddle. What I'm gathering is, you simply don't like the way the paddle plays for you and because we will only exchange the paddle for the same model, you're saying and doing your best to discredit our business. Again, you're not stuck with a paddle that you have concerns about, you simply choose to do so (for whatever reason). Please feel free to call anytime - should you change your mind about returning the paddle. 866-733-6542
Ordered a new paddle late Friday, it arrived Monday, exactly
what I wanted. Would recommend this company to anyone!
Bruce
Oceanside, CA
Resposta da Pickleball Paddles Plus
Thanks for the "5 Star" rating and review Tony! We're glad you were happy with our fast shipping and the little extra "Thanks" included with your order. Happy Playing! - Ken
The product I ordered was received 2 days after order and they even put an extra ball in as a Bonus.
Resposta da Pickleball Paddles Plus
Thanks for the "5 Star" rating and review Tony! We're glad you were happy with our fast shipping and the little extra "Thanks" included with your order. Happy Playing!
- Ken
Good product, good price and excellent delivery service
Resposta da Pickleball Paddles Plus
Thanks for the rating and review Frank:)
We appreciate your business... and look forward in serving you again in the future. Happy Playing!
- Ken
My son plays in school, He got all his friends to get paddles.Now they play every chance. So far we bought 4 paddles and a pack of 6 balls.
Great stuff, service, shipping, We will be buying here again!
-Greg
Resposta da Pickleball Paddles Plus
Thanks for your continued patronage to our store Greg! We appreciate the "5 Star" rating, review and REFERRALS:) We look forward in serving your sons group in the future.
- Ken
The prices were the best I could find with very complete information on all the Paddles. I couldn't believe it when they arrived so fast.
Resposta da Pickleball Paddles Plus
Thanks for letting us know we exceeded your expectations:) Your rating, review and business is greatly appreciated. Please come again.
- Ken
I really llike my new paddle. The website, service, and delivery of the item were all great. I highly recommend this business.
Resposta da Pickleball Paddles Plus
Thanks for the "5 Star" Rating and Review Rich. We're glad you're happy with your new paddle. We look forward in serving you again in the future. Happy Playing!
- Ken
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