pinkhoney.co.uk Avaliações 

168
•
O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I had a small issue that I raised with the company and they sorted it out immediately The lipstick was lovely and kept lips reallyoisturised and natural colour. Amazing customer service and that's... Ver mais

Avaliado com 5 de um total de 5 estrelas

Absolutely recommend and will definitely order from here again. I've got my brows items too dry because of hot summer transportation to Poland. I was right off replaced with brand new items which do n... Ver mais

Avaliado com 1 de um total de 5 estrelas

I normally love the pink honey products and with my brows being sparse and I’m fair I thought I would try the cola cubes tinted brow glue. Unfortunately after a few days of using it by eyebrows became... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Brow Glue is just Gloop! I ordered the pink honey clear brow glue as have dark brows already and don’t need any tint. I have tried it 4 times, tried spraying the glue with water directly in the jar... Ver mais

Detalhes da empresa


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

168 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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3,2

Todas as avaliações

(168)

35 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

The texture of sun kissed bronzing…

The texture of sun kissed bronzing fluid is really lightweight not patchy or doesn’t crease. Giving glowy and natural look at its best.

28 de outubro de 2024
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Resposta da pinkhoney.co.uk

Hi Ambreen,
Thank you for leaving a review. We're so glad you love the Sun Kissed Fluid as much as we do! - C

Avaliado com 1 de um total de 5 estrelas

Unfulfilled order part package received

Order number #154938
I ordered 2 packs of 2 duo sponges & only received one duo pack on my order. I have emailed them 4 times over the last 4 weeks using online complaint & customer service email address & I am yet to receive a reply to my unfulfilled order. Appalling

Order number #154938

12 de outubro de 2024
Avaliação não solicitada
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Resposta da pinkhoney.co.uk

Hi Vics,
We're so sorry to hear about the issues you have experienced. Please could you provide us with your order number and I will get this investigated immediately. - Charlie, Pink Honey

Update:
Hi Vics,
Thank you for providing further information. I've passed this onto our customer service department who are going to reach out and resolve this for you. Please keep an eye on your inbox for the email used to place your order.

Avaliado com 5 de um total de 5 estrelas

I’m still waiting on my package

First of all okay she absolutely ATE with the lip pencil! SO happy when it arrived, ofc I immediately tried it and the formula is chef’s kiss baby! Thank you so much for helping me. I appreciate you taking care of me. (It was worth the wait)

28 de outubro de 2024
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Resposta da pinkhoney.co.uk

Hi Donna, We're so sorry to hear you've had an issue with your order. We have looked into this using the number provided and can see it was lost in transit with our courier. We have processed this again for you and will get this sent out today with our fastest delivery service. Once again, we sincerely apologise for this inconvenience. - Charlie, Pink Honey.

Update: We're so glad you love your products! Thank you for taking the time to update your review.

Avaliado com 5 de um total de 5 estrelas

Excellent Makeup Range a luxury Brand…

Excellent Makeup Range a luxury Brand but at a excellent price , I've order the lip glaze in clarity I'm always getting compliments when I wear it , I also use the Toxic Trait Gel liner it lasts all day and I stay smudge free there's no product out there like it.
ill never order any other makeup range Thanks Pink Honey keep up the good work in helping the nation look beautiful

15 de outubro de 2024
Avaliação não solicitada
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Resposta da pinkhoney.co.uk

Thank you Vicky! We're so glad you love our products!

Avaliado com 5 de um total de 5 estrelas

The best!!!!

Omg how can I ever be without pink honey again!!
Amazing products for brilliant prices that last such a long time!!
Such a good colour range with a variety of products !! My whole makeup bag is now pink honey!!!!

30 de agosto de 2024
Avaliação não solicitada
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Resposta da pinkhoney.co.uk

We're so glad you love your products! Thank you for taking the time to write a kind review.

Avaliado com 5 de um total de 5 estrelas

Love everything!

Love everything! Genuinely some of the best affordable makeup products I have ever tried! Customer service were great and really helpful and I've had numerous positive experiences with Pink Honey!

8 de outubro de 2024
Avaliação não solicitada
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Resposta da pinkhoney.co.uk

Thank you for your kind review! Your custom is always valued.

Avaliado com 5 de um total de 5 estrelas

Love this brand the honey glues are the…

Love this brand the honey glues are the best I have tried on the market and the bronzers and concealer is next level 👌🏻 also tried the blush bible and it’s amazing too would highly recommend if you haven’t tried them you are missing out can’t wait to buy some more goodies from them 🙌x

11 de outubro de 2024
Avaliação não solicitada
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Resposta da pinkhoney.co.uk

Hi Lauren,
We're so glad you love your new products! Thank you for leaving such a kind review. We truly value the positive feedback.

Avaliado com 5 de um total de 5 estrelas

Best Company Ever

I bought a load of products, last week for Christmas, everything was really easy and quick no problems whatsoever, will definitely be ordering again

15 de outubro de 2024
Avaliação não solicitada
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Resposta da pinkhoney.co.uk

Hi Jack,
We're so happy to hear how great your experience was. Thank you for your support!

Avaliado com 5 de um total de 5 estrelas

Love the products

Love the products, amazing.

1 de outubro de 2024
Avaliação não solicitada
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Resposta da pinkhoney.co.uk

Hi Helen,
We really appreciate you taking the time to leave us a positive review. Thank you for your kind support.

Avaliado com 1 de um total de 5 estrelas

WORST ONLINE BUSINESS EVER WITH EVEN WORSE CUSTOMER SERVICE.

Pinkhoney.co.uk is the WORST online company I've ever used. Their customer service is appalling too. Quick to take your money, then you wait for ages, a couple of weeks infact, before your order is eventually dispatched. Considering Pink Honey claim to dispatch within 48hrs of your order being placed, it's simply incorrect at best. I'm out of pocket over £70+ waiting for an order that STILL hasn't been posted. NO reply to emails & NO contact telephone number. Don't chance placing an order, no matter how much you've been seduced by the product sales pitch...unless you like being ignored & potentially ripped off. It's such a shame that pinkhoney.co.uk is such a terrible business because I like supporting British companies & seek them out specifically. SO DISAPPOINTED!

UPDATE:
I received a dispatch email the same day my review went live. Now, I don't know whether the review caused the sudden activity OR if it was simply coincidence. My order arrived, minus one out of stock item, within 4 days. Loved everything I ordered, & will use it all. I did find an alternative online stockist of Pink Honey cosmetics, & that is prettylittlething.com I placed an order, & it was here the next day having received free next day delivery. I was delighted. Unfortunately, I will not be buying direct from the Pink Honey website again. I no longer trust them. I will continue to use Pink Honey cosmetics, but will purchase from "prettylittlething." I've found them to be honest and efficient.
Regarding the message below from Pink Honey...I got this today, October 15th. Another example of too little too late.
This company has a history of ignoring contact emails & messages from buyers, leaving them in the lurch. I refuse to deal with companies who don't value their customers or their client base, & put profit ahead of good, honest business practice. The founders should hang their head in shame. YOU HAVE MY HONEST REVIEW HERE FOLK...YOU HAVE BEEN WARNED!

2ND UPDATE:
I NEVER CONTACTED PINK HONEY WITH ANY FURTHER REQUESTED INFORMATION. Why would I knowing their poor track record when responding to emails from their customers. Clearly, Pink Honey don't like that I've left an honest review, calling out their bad business practice & appalling treatment of their customers. It's easy to rectify...just employ a small customer service team...even one person, purely to address the issues & emails raised by customers. It would be very welcome. The products that Pink Honey sell are cosmetics i absolutely love. But, i will never buy directly from them again. What a shame this innovative British company has such terrible customer service & business practice.

To address the comments Pink Honey raised in their updated statement below...no order was placed during the live event/giveaway.

Order No: 154585.
Order Placed 23/09/24
Arrived 05/10/24
(Royal Mail tracking code: OE729457635GB)

Order No: 154638.
Order Placed 25/09/24
Arrived: 04/10/24
(Royal Mail tracking code: OE729457414GB)

My review & updates are honest & accurate. But, in the interests of objectivity, please do read other reviews for Pink Honey on Trustpilot.

23 de setembro de 2024
Avaliação não solicitada
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Resposta da pinkhoney.co.uk

Hi Alison, We're so sorry to hear you have had issues with your order. If you could drop an email to help@pinkhoney.co.uk, we can look into this for you and get this resolved ASAP. Kindest regards, PH

Update:
Thank you for providing the additional information. After reviewing your order, I can confirm that it was placed during our 12-hour live event, dispatched on October 1st, and marked as delivered on October 5th.

We sincerely apologise for any delay you experienced with shipping. Due to a high volume of orders during this period, there were some delays in dispatch. While we always strive for a 24-hour dispatch under normal circumstances, we regret that this was not possible in this instance.

Again, we sincerely apologise for any disappointment you experienced. We understand how frustrating delays can be, especially when they fall short of our usual standards. Please know that your satisfaction is our top priority, and we are continuously working to improve our processes to prevent similar situations in the future. - PH

Avaliado com 5 de um total de 5 estrelas

Absolutely love pink honey

Absolutely love pink honey, I use the brow glue, contour cake and the coco brow powder and omg I can’t even explain how amazing the products are. They are such a staple for anyone’s makeup kit or bag

21 de setembro de 2024
Avaliação não solicitada
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Resposta da pinkhoney.co.uk

Hi Ava,
Thank you for leaving such a kind review. We're so glad you love our products!

Avaliado com 5 de um total de 5 estrelas

Pink honey eyebrow products changed my…

Pink honey eyebrow products changed my life. Cannot fault them, at all. Been using for 2 years or more now. I feel some of these reviews are off the back of social media BS and sheeple jumping on the band wagon. Their products gave me my confidence back. (Im a 90s baby with next to no brow hair LOL)

22 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Recently come across pink honey and my…

Recently come across pink honey and my honest opinion I have no issues with there products Infact I love! I've orderd the lip liners and new lipsticks.. my fave combo is lust and annabelle and dreamer gloss! Lovely pink combo. Also tried the blushes blush bibles/blush fluid omg love the colours especially grapefruit glow wow! Also brought a bronzing fluid going to be perfect for the summer! Love my products and quick delivery through tick tock 💖 xxx

7 de maio de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Chemical burn and a sty later…

I’m currently sat with one chemical burnt eyebrow, and two brows that have lost at least a third of the hairs.
In truth, I’ve grinned and bared with the flakiness the Pink Honey brow glue would cause as I really did love how the product made my eyebrows looked, however I noticed whenever I would cleanse my face at the end of the day (and even when applying in the morning) there would be at least 4 hairs fall out of my brow. I stopped using it for around 6 months and used again (a new pot!) once yesterday and have woken up with a sty on my eyelid, a horrifically raised left eyebrow and the burning sensation makes my brow incredibly painful to touch.
I’m honestly devastated as this is the only brow product I’ve liked the way it makes my brows look, but I can’t look past the faults anymore.

9 de abril de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Brought product off their TikTok shop

Brought product off their TikTok shop. Product does as described, holds eyebrows well but have been left with sore, flaking, chemical burnt skin on and around my eyebrows. This product has so many negative reviews saying the same thing.

29 de março de 2024
Avaliação não solicitada

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