Bijzonder prettige ervaring. Het vloerkleed is qua kleur en patroon exact zoals weergegeven op de website. De kwaliteit is prima en je hebt het snel in huis.
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Veja o que dizem as avaliações
I"ve ordered a rug, beautiful on the website. IRL, it looks like it has been washed, the colors faded, and it's not as fluffy as it looks in picture. There's a note in the parcel that says the color... Ver mais
A empresa respondeu
Meine Espresso-Tassen sind einfach schön und sehr ellegant, meine Bestellung war in sehr kürze Zeit geliefert
Besser geht es nicht: einfacher Bestellvorgang, superschnelle Lieferung, sichere Verpackung plus jedes Stück nochmal extra sehr schön verpackt (😍) und dann: total schöne, hochwertige Ware! Ich bin be... Ver mais
Detalhes da empresa
Escrito pela empresa
At Pip Studio in Amsterdam, our enthusiastic team works hard every day to create our unique collections. We find inspiration everywhere we look: from precious family memories to amazing adventures and from lost treasures discovered in dusty attics to travels to far-away lands. We create all our products with respect for tradition, a love for new techniques and great attention to detail. Our products are true eye-catchers: classic with a playful twist. Our collections always form part of a greater whole, so you can mix and match pieces as you see fit. With Pip Studio's products, every day is special. Wherever you are, whenever you want. If you know where to look, you can find cause for celebration every single day. The better you look, the more you will discover in our creations: surprising details, layered designs and special finishes. Anke van der Endt founded Pip Studio in 2007 on the Nieuwe Prinsengracht in Amsterdam. Pip is Anke's nickname from when she was young and it quickly became the name of her new brand. In fewer than fifteen years, Pip Studio has grown into a global brand with more than 2,000 sales points in over forty countries.
Informações de contato
krijn taconiskade 356, 1087HW, Amsterdam, Holanda
- +31 (0)20 – 700 88 37
- support@pipstudio.com
- www.pipstudio.com
4,1
Muito Bom
378 avaliações
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Sehr schnelle Lieferung bei der…
Sehr schnelle Lieferung bei der allerdings ein Teller kaputt war. Dieser wurde schnellstens ersetzt. Also ein sehr guter und schneller Service.
5 de junho de 2025
Avaliação não solicitada
Prima levering
Prima levering , netjes ingepakt. Mooie gasten handdoekjes besteld, staan mooi in badkamer.
3 de junho de 2025
Avaliação não solicitada
Schnelle zuverlässige Lieferung
Manche Sale Produkte sind nicht lieferbar, obwohl sie als verfügbar angezeigt werden. Das könnte besser gemacht werden.
Ansonsten ist die Lieferung des von mir bestellten Produktes schnell und zuverlässig abgelaufen.
7 de junho de 2025
Avaliação não solicitada
Het is heel nuttig voor gebruikt
6 de junho de 2025
Avaliação não solicitada
Mooie lampen collectie
Mooie lamp gekocht. Voet en kap in paars. Kwalitatief hoogstaand. Makkelijk kiezen op de site en snel geleverd. Goed ingepakt. Prima.
26 de maio de 2025
Avaliação não solicitada
Plates arrived damaged - cant get a refund
Package arrived damaged with 1 plate out of 4 smashed. The packaging and protection was completely inadequate for shipping crockery. We complained and asked for a refund. they replied "shame about that. Give us feedback". Their app would not work to allow us to repeat our request - we had already sent photos. Hopeless company, hopeless website and app.
Irina Mackay, Reading uk
16 de maio de 2025
Avaliação não solicitada
Resposta de Pip Studio
Hi Terence,
Thank you very much for your feedback. We see there was some e-mail contact but this was concluded without providing a solution. We will get back to you on the e-mail thread.
Love,
Pip
Teppich mit starker Ausdünstung
Ich habe einen wunderschönen Teppich bestellt, der aber so unsagbar chemisch riecht, dass man Kopfschmerzen von dem Geruch bekommt. Ich habe den ersten Teppich reklamiert, der auch noch dazu mehrere Fehler hatte. Ich musste ihn auf meine Kosten zurücksenden. Durch den Umzug in das neue Lager, habe ich nun mehrere Wochen auf den neuen Teppich warten müssen, der optisch wirklich schön ist, aber wieder genauso unerträglich riecht. Ich hatte den ersten Teppich mehrere Wochen bei geöffnetem Fenster liegen lassen, doch der Geruch ist nicht verschwunden. Das ist wirklich sehr schade, ich weiß nicht wie ich den unsäglichen Geruch entfernen kann. Der Teppich ist sonst sehr schön und ich würde ihn wirklich gern behalten, aber mit diesem Chemiegeruch ist das unmöglich.
23 de maio de 2025
Avaliação não solicitada
Resposta de Pip Studio
Liebe Sabine,
vielen Dank für Ihre Bewertung und dass Sie Ihre Erfahrung mit uns geteilt haben. Es tut uns sehr leid zu hören, dass Sie sowohl beim ersten als auch beim zweiten Teppich Probleme mit einem intensiven Geruch hatten und dass die Rücksendung sowie die Wartezeit für Sie so enttäuschend verlaufen sind. Das entspricht selbstverständlich nicht unserem Qualitätsanspruch.
Da uns über die Bewertung leider keine Kontaktdaten von Ihnen vorliegen, möchten wir Sie herzlich bitten, sich direkt mit unserem Kundenservice in Verbindung zu setzen. Nur so können wir gemeinsam eine passende Lösung finden und Ihrem Anliegen gerecht werden. Sie erreichen uns unter support@pipstudio.com oder telefonisch unter +4928217853030.
Wir möchten uns aufrichtig für die Unannehmlichkeiten entschuldigen und hoffen, dass wir noch eine zufriedenstellende Lösung für Sie finden können – denn es ist uns wichtig, dass Sie den Teppich nicht nur optisch schön finden, sondern sich damit auch rundum wohlfühlen können.
Herzliche Grüße
Ihr Pip Team
Site mensonger sur délais et service client, arnaque
J'ai commandé un pied de lampe le 25 avril, avec une livraison indiquée en 2-3 jours. Nous sommes le 14 mai et je n'ai toujours aucune nouvelle. Service client injoignable : numéro de téléphone inactif et emails sans réponses. Site non fiable, fuyez.
14 de maio de 2025
Avaliação não solicitada
Resposta de Pip Studio
Hi Marie,
We are sorry to see you had to wait such a long time for your order. Because the first parcel appeared to be lost a second lamp foot was sent which you have received by now.
Love
Pip
Er wordt niets geleverd.
Twee weken geleden een bestelling geplaatst en betaald. Alles (zijdebloemen, vaas en kaarsenhouders). Nog steeds niets ontvangen en geen enkele communicatie vanuit Pipstudio. Heb vorige week gebeld en het enige wat de medewerker adviseert is om de order te annuleren en dat je je geld retour krijgt. Een rare gang van zaken.
10 de maio de 2025
Avaliação não solicitada
Snelle en goeie service na schade!
We hadden helaas schade aan een vaas (productiefout) maar na het melden bij Pip Studio werd het heel snel opgepakt en heel netjes opgelost. Superfijn!
6 de maio de 2025
Avaliação não solicitada
Leichte bestell Prozess
Leichte bestell Prozess, zügige Lieferung.
6 de maio de 2025
Avaliação não solicitada
Geen communicatie & geen levering
Een bestelling geplaatst op 25 april met de belofte online: vandaag bestellen is morgen geleverd. Nu is een dag of twee rondom Koningsdag acceptabel maar er is nu al meer dan een week 0,0 communicatie. Geen reactie op navraag per mail.
Wij willen graag het door ons bestelde vloerkleed ontvangen.
25 de abril de 2025
Avaliação não solicitada
Resposta de Pip Studio
Hoi Carmen,
Dank je wel voor je berichtje en natuurlijk voor je bestelling. Normaal gesproken is 1 dag besteld, de volgende dag in huis. Helaas hebben we op dit moment wat logistieke problemen waardoor de leveringen langer dan normaal duren. Als je ons een ordernummer stuurt kijken we graag hoe het met jouw bestelling staat.
Onze excuses voor het ongemak!
Liefs,
Pip
Geen levering!!
Ik heb op 26 april behangrollen besteld en tot op heden nog steeds niet binnen. Vandaag contact gehad met de klantenservice , die gaf aan het niet te weten wanneer de behangrollen verzonden worden. Op de website staat, volgende dag in huis. Dit klopt dus niet. Volgende week komt de behanger , dus dit is erg vervelend!!!!
2 de maio de 2025
Avaliação não solicitada
Resposta de Pip Studio
Hoi,
Dank je wel voor je berichtje en natuurlijk voor je bestelling. Normaal gesproken is 1 dag besteld, de volgende dag in huis. Helaas hebben we op dit moment wat logistieke problemen waardoor de leveringen langer dan normaal duren. Als je ons een ordernummer stuurt kijken we graag hoe het met jouw bestelling staat.
Onze excuses voor het ongemak!
Liefs,
Pip
They never sent my order and treated me terribly!
I placed an order from Pip Studio over a month ago, and I still haven’t received it. Instead of the porcelain I ordered, they sent me a completely wrong item — a cooking pan! Rather than correcting their mistake in a professional way, they asked me to return the incorrect item myself.
Despite the inconvenience, I showed understanding and personally went to the courier with my baby to return the item they wrongly sent. However, after all that effort, I have received nothing in return — no correct order, no refund, and absolutely no proper communication.
I’ve sent multiple emails and never received a reply. Their customer service is completely unresponsive and seems uninterested in solving anything.
This experience has been incredibly frustrating and disappointing. I lost my time, my money, and my trust. While their products may look nice online, their service is a total failure.
I strongly advise others to stay away from this company. I will never order from Pip Studio again.
3 de abril de 2025
Avaliação não solicitada
Resposta de Pip Studio
We’re truly sorry to hear about your experience, and we completely understand your frustration and disappointment. This is absolutely not the level of service we aim to provide, and we sincerely apologize for the inconvenience, the incorrect item, and most importantly, the lack of proper follow-up and communication.
You should never have been asked to handle the return of an item sent in error — especially not under such circumstances. We appreciate the effort you made despite everything, and we deeply regret that your issue has still not been resolved.
Please rest assured that we are taking your case seriously. Our team will reach out to you today to arrange either an immediate refund or the correct shipment — whichever you prefer. We are also reviewing this internally to ensure that such a situation does not happen again.
Thank you for bringing this to our attention. While we cannot undo the frustration this caused, we hope to make things right from here.
Kind regards,
Your Pip Studio Customer Service Team
Ich finde ja das Geschirr super schön
Ich finde ja das Geschirr super schön. Doch als ich es am Ostersonntag (Ostergeschenk) ausgepackt habe, waren eine Tasse und ein Teller kaputt. Hier sollte man sich überlegen ob man das Geschirr vielleicht in Kartons packt, und nicht nur in Papier.
20 de abril de 2025
Avaliação não solicitada
The tray came in chipped and no response from Pip Studio
The tray came in chipped. It was not wrapped well. I have been on chat with a "bot" 3 times as of today. I get the same pre-scripted response. I am prioritized and someone will get back to me. It is 3 weeks now and no one has gotten in touch with me. This company is a scam.
18 de abril de 2025
Avaliação não solicitada
Resposta de Pip Studio
Dear Costomer,
Thank you for your feedback, and we're truly sorry for the frustration and inconvenience you've experienced.
We understand how disappointing it is to receive a damaged item, especially when communication has not met your expectations. We recently went through a warehouse relocation, which unfortunately caused unexpected delays in both processing and customer support response times. This is not the level of service we aim to provide, and we are working diligently to resolve these issues and get back to our usual standards.
Please rest assured that your concern is important to us. We will escalate your case immediately and ensure someone from our team contacts you directly to resolve the matter.
Thank you for your patience, and again, we sincerely apologize for the inconvenience.
Warm regards,
The Pip Studio Team
Op de email wordt niet gereageerd
Op de email wordt niet gereageerd, chat ook niet, telefoon ook niet. Bestellingen worden de volgende dag geleverd staat er op de site, ook niet waar, ik heb 12 april besteld en nu op 17 april nog niks.
Staat wel in post nl. Nog niet ingeleverd.
Jammer dat zo'n mooi product zo'n slechte service heeft
17 de abril de 2025
Avaliação não solicitada
Resposta de Pip Studio
Hoi Rita,
Nogmaals onze excuses voor het laat leveren en reageren op je berichtjes. Je bestelling is als het goed is vorige week geleverd en we hebben je daar ook over gemaild. Hopelijk is alles in orde zo.
Liefs,
Pip
Ik kan ze telefonisch niet bereiken.Ik…
Ik kan ze telefonisch niet bereiken.Ik heb ze nu een email gestuurd en hopelijk word daar op gereageerd.
me moeder is 17 april jarig en er word gezegd dat dinsdag ik het in huis heb.
Ik heb het nog steeds niet!
Ik ben hier erg ontdaan over.
16 de abril de 2025
Avaliação não solicitada
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