I have been using Placid for over 5 years and their service is outstanding. I worked in Dubai as Marketing and Business Development Manager in a remittance company so I know all the “red flags” in a b... Ver mais
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Veja o que dizem as avaliações
I have been sending money to Bangladesh since 2003. IBBL Chairman visited Los Angeles, when asked he recommended Placid Express. Since then I use Placid without interruption. Why? Good communication i... Ver mais
Placid is a hidden gem. I am glad my friend referred me. Best rate, prompt, secured, hassle-free, easy and very comfortable verification process than remitly, ria, moneygram etc. Customer service is v... Ver mais
A empresa respondeu
if you send through them and they start calling the receiver and asking how much money they receive. Also sometimes they asks for code and offers them promotions and receiver feels suspicious. And the... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Founded in 1996, Placid Express was formed on the simple premise that sending money home should be easy, affordable and safe. Like our customers, we send money to friends and family too and the experience should be as seamless as possible. Ridiculous fees and absurdly low exchange rates should not be a part of that experience. Since inception, we have transferred billions of dollars for our customers in the United States and Europe. With a mass movement to 'electronic everything', we make it easier for our customers to send money today by making our services available online.
Informações de contato
400 Post Ave Suite 101, 11590, Westbury
- 877-889-7021
- webhelp@placid.net
- www.placid.net
4,3
Excelente
5 mil avaliações
Respondeu a 41% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
For last few weeks
For last few weeks, the app problem is not solved. App is showing less dollar conversion to Pakistan rupees. Submit complaints to Placid but no resolution yet. I even send screenshot of the problem but no fixation yet.
17 de abril de 2025
Resposta da Placid Express
Dear Rafi,
Thank you for your valued review.
It would be a great pleasure for us if we discussed the issue by phone with you, We're confident we can make this right!.
Our representative will contact you shortly by phone.
Placid Express.
Fast remittance, safe, good rate, good customer service
19 de abril de 2025
Resposta da Placid Express
Dear WILFREDO,
We appreciate you for your excellent review! We are appreciative to hear of your positive experiences with our service. Thank you for sharing these thoughts, and reach out to us if you require further comments or suggestions.
Placid Express.
One of the Worst Money Transfer Services – Stay Away from Placid
Do not do business with Placid. They randomly demand documentation after you’ve already initiated a transaction and hold your money hostage without any accountability.
In my case, I sent money and was later told they needed my travel plan documents — something that was never mentioned upfront. To make it worse, they waited until the last possible day to inform me that I had to call them to get the transaction approved. Completely unacceptable.
Their customer service is one of the worst I’ve experienced. No other money transfer service behaves like this. Even after providing every necessary detail, Placid finds ways to create delays, confusion, and frustration.
There’s zero transparency, zero consistency, and absolutely no urgency when it comes to your money. They wasted my time, blocked my funds, and caused unnecessary stress.
Save yourself the hassle — go with a company that respects your time and doesn’t treat your money like it’s theirs.
18 de abril de 2025
Avaliação não solicitada
Resposta da Placid Express
Dear Vipul,
We highly value your review and sincerely appreciate your feedback. As a long-standing customer who has had many successful transfers with us and always we expedited them.
A simple procedure can protect you from any unforeseen circumstances and we tried to explain these over phone and emails however we apologize for any misunderstanding that occurred.
It would be a great pleasure for us if you allow us to discuss the issue once again by phone with you.
We will try our best to make your experience even better. We hope you'll use Placid Express again soon.
Placid Express!
Resposta da Placid Express
Dear Kazi,
We appreciate you taking the time to write such an insightful review! We are happy to learn of your satisfaction with our service. We value your opinion much and invite you to contact us with any other remarks or recommendations.
Placid Express.
Resposta da Placid Express
Dear SUSANA,
Your excellent review is truly appreciated! Your positive feedback about our service means a great deal to us. Thank you for taking the time to share your thoughts, and please feel free to reach out if you have any additional comments or suggestions.
Placid Express.
T’was quick and safe!
16 de abril de 2025
Resposta da Placid Express
Dear BISHOP,
We appreciate you taking the time to write such an insightful review! We are happy to learn of your satisfaction with our service. We value your opinion much and invite you to contact us with any other remarks or recommendations.
Placid Express.
international money exchange
Transfer fees should be waived or lowered to $0.99 dollars & rates should be higher or same as Sonali Exchange rates when sending money to Bangladesh 🇧🇩.
14 de abril de 2025
Resposta da Placid Express
Dear Shamsur,
We greatly appreciate your review and thank you for sharing your feedback. We're grateful that you took the time to inform us about your experience with the imposed fee. Due to inflation and rising operational costs, we have had no choice but to end our promotional incentive and as such, fees are now reinstated. Trust us, we don't like fees either. Rest assured, you will continue to experience top notch service from Placid.
One of our representatives will reach out to you by phone shortly to discuss this matter further.
Placid Express.
on time delivery
15 de abril de 2025
Resposta da Placid Express
Dear Kamrul,
We express our gratitude for your valued review! We're delighted to hear about your positive experiences with our service. Thank you for sharing your thoughts, and please don't hesitate to get in touch with any further comments or suggestions.
Placid Express.
Resposta da Placid Express
Dear RAHMAN,
We appreciate you for your excellent review! We are appreciative to hear of your positive experiences with our service. Thank you for sharing these thoughts, and reach out to us if you require further comments or suggestions.
Placid Express.
Resposta da Placid Express
Dear Ahsan,
We appreciate you taking the time to write such an insightful review! We are happy to learn of your satisfaction with our service. We value your opinion much and invite you to contact us with any other remarks or recommendations.
Placid Express.
Thanks for your support and promptness…
Thanks for your support and promptness as always.
15 de abril de 2025
Resposta da Placid Express
Dear SANDIPAN,
Your excellent review is truly appreciated! Your positive feedback about our service means a great deal to us. Thank you for taking the time to share your thoughts, and please feel free to reach out if you have any additional comments or suggestions.
Placid Express.
Lack of knowledge from the support team…
Lack of knowledge from the support team and poor web interface.
14 de abril de 2025
Resposta da Placid Express
Dear Shamsur,
Thank you for your valued review.
It would be a great pleasure for us if we discussed the issue by phone with you, We're confident we can make this right!.
Our representative will contact you shortly by phone.
Placid Express.
Resposta da Placid Express
Dear Syeda,
We appreciate you for your excellent review! We are appreciative to hear of your positive experiences with our service. Thank you for sharing these thoughts, and reach out to us if you require further comments or suggestions.
Placid Express.
Resposta da Placid Express
Dear Hymavathi,
Your excellent review is truly appreciated! Your positive feedback about our service means a great deal to us. Thank you for taking the time to share your thoughts, and please feel free to reach out if you have any additional comments or suggestions.
Placid Express.
1 star because of today’s rate
1 star because of today’s rate, be careful and verify exchange rate before sending money. This is 2nd time in my 2-3 years of sending money experience, it happened before when I was sending money and the exchange rate was 30-40RS per dollar lower, I decided to wait couple of days and then it back to normal. Today I tried to send money and the rate was 75-80RS lower per dollar, I called their customer service and thought it was probably an error but was told this the rate today, I checked Google and rate was RS280.xx and western union app is giving RS281.xx per dollar. That’s a big difference and just wanted to share my experience. I did contact through the phone before leaving this review and was told that’s the rate for today.
12 de abril de 2025
Avaliação não solicitada
Resposta da Placid Express
Dear Memon,
Thank you for your valued review. It would be a great pleasure for us if we discussed the issue by phone with you, We're confident we can make this right!.
Please reach out to us by phone when you can. We are sure we can make this right !
Placid Express.
3 stars because It does the job. 2 stars off for inconvenience.
3 stars because It does the job. 2 stars off because of the inconvenience of using the web portal. One of them is because every time you log in, it will default you to send money to India in Indian rupee - which is not always what you want. And to change it to some other currency is not even a one-click matter. Once you entered the US$ amount and then change receiving currency from INR to something else - it will reset the amount to 'zero' and you will need to start all over again which is annoying. And the second, there is no way to remove obsolete account information in your account portal, even if that is an invalid or never used receivers account. Not only that, it will not suggest receiver's account based on your most recent transaction, instead, it suggests out of all including those that are obsolete, wrong, invalid information. And as a result it makes the user confused as to which one was the correct receiver account? This is also very inconvenient for the customers.
6 de abril de 2025
Resposta da Placid Express
Dear Sayem,
Thank you for your valued review. It would be a great pleasure for us if we discussed the issue by phone with you, We're confident we can make this right!.
Our representative will contact you shortly by phone
Placid Express.
The Best when it comes to timely…
The Best when it comes to timely transmittal and customer service.
7 de abril de 2025
Resposta da Placid Express
Dear Mira,
Your excellent review is truly appreciated! Your positive feedback about our service means a great deal to us. Thank you for taking the time to share your thoughts, and please feel free to reach out if you have any additional comments or suggestions.
Placid Express.
your rate is better than other…
your rate is better than other remittance companies
28 de março de 2025
Resposta da Placid Express
Dear MARIA,
We appreciate you for your excellent review! We are appreciative to hear of your positive experiences with our service.
Thank you for sharing these thoughts, and reach out to us if you require further comments or suggestions.
Placid Express.
App issues
1- App issues, you cant see transfer details on the app.
2- Money transfer fee
3- Money transferring process and customer service both are annoying.
25 de março de 2025
Resposta da Placid Express
Dear Amin,
Thank you for this valued review. We have tried to reach you over the phone to discuss your experience but weren't successful. Please reach out to us by phone when you can. We are sure we can make this right!
Placid Express.
Good currency rate.
13 de março de 2025
Resposta da Placid Express
Dear Khan,
We express our gratitude for your valued review! We're delighted to hear about your positive experiences with our service. Thank you for sharing your thoughts, and please don't hesitate to get in touch with any further comments or suggestions.
Placid Express.
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