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Play By Play is the London Theatre Community's premier online membership organization for complimentary and discounted theatre tickets.
My membership lapsed by a few days. Tried to renew but this required contacting PbP by sending an email message. Several attempts resulted in nothing. No response at all. I have given up on them. Two stars for old times sake.
My membership is about to expire and I cannot renew it. I have reached out to support a few times now and there is no response. Very disappointed with this experience.
I am locked out of my account. I cant reset password or email playbyplay as I keep getting the message "invalid api key" when I try to contact them. Very frustrating. No idea what to do next
Update. The query has been resolved satisfactorily.
++++
I am currently trying to resolve a membership query with PlayByPlay, and sadly, they have not responded to a single email or contact request sent via their website. They are holding money in my account that I can no longer access which simply isn't good enough.
As for range of shows on offer, other reviewers are right in that it's not the best in terms of volume and variety. But they do get some gems in there every now and then which, previously, made my membership fee worthwhile.
I was a member of PBP years ago when they first came to London. In 2009 I switched to Audience Club, which had a lower annual fee. Last July I thought I'd give BPB another go. The fee has been reduced from £75 to £45, so less to lose.
In the seven months that I've been a member, I have seen zero shows with PBP. There's barely anything on offer (often just one or two shows), and all of them are also available on Audience Club, ShowFilmFirst, Central Tickets, etc. A very poor selection and no unique offers. Producers clearly prefer other papering organisations.
For comparison, I have seen nine shows with Audience Club in this amount of time. Seeing number 10 this week, which of course is not available on PBP.
This has been a waste of money.
Oh, and yes, they do have a 14-day cancellation policy (presumably because that's the cooling off period required by consumer law), but that's not enough time to decide whether the subscription is worth it.
Costs £75 a year and has very few and very average shows, not worth the money at all!
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