Polestar UK Avaliações 643

very helpful especially in loan car when mine was in for 2 months

Persistent efforts to resolve the issue from Tayla, who could quite easily have given up on the bugs in Google's navigation system. She reported these and Google quickly fixed the two navigation voice volume faults. Much appreciated!

Very good support over the telephone and on line to help me solve software glitch

Asked a question regarding the Plug & Charge system and received a prompt and helpful reply.

Went to pick up my Polestar 4 at the Plymouth franchise, a journey of 250 miles. Was told that the car was ready and all confirmed by the dealer and by Polestar on its online systems. Car is a used approved vehicle. After a 5 hour journey, turns out they couldn't transfer the ownership to me as Polestar had supplied the wrong V5C. They lent me a car to get home, but I don't have my car and don't know what's happening. The dealer was sorry and embarrassed. Polestar yet to reply at time of review, and I have had to contact the dealer once more as there was no update from them today, as you would have thought. The process of buying was quite painful, updating both Polestar and the dealer with the same information, then having to repeat it. The dealer denied getting payment at one stage, until I provided the bank feeds. I couldn't progress registration on the Polestar site until the dealer had updated the payment details, and I had to chase Polestar to confirm this. Cannot recommend, to be honest - not a premium experience. After a few hours at the dealer, including a failed trip to the local post office, they provided a courtesy car to get me home, but it doesn't have my wife on the insurance and that's proving quite inconvenient with additional costs involved. No attempt from Polestar to ring me, which seems rather strange given that they failed to provide the correct documentation and my rather long day was wasted. The response from Aiden below is rather disingenuous if you read it carefully, when it's clear that Polestar is at fault. You want to be in love with your car, if we are honest, and I had that with two Alfa Romeo Giulias - enthusiasts' driver cars. This doesn't come close.

I didn't realise I had to change the ownership of their car with polestar as well as the government as this is my first car in over 10 years, so when i realised this I contacted the customer service online, after a few security checks it was changed over very easily and quickly, thanks

Like many other Polestar customers, I genuinely believed I was buying into a premium experience. Unfortunately, that couldn’t be further from the truth. Don’t be fooled by the glossy advertising—when it comes to customer service, Polestar is anything but premium.

I took delivery of my brand new Polestar 4 at the beginning of February, excited for what should have been a special moment. Within just a week, that excitement turned into stress and disbelief when the car displayed a “major electrical fault – do not drive” warning. The vehicle had to be recovered, and from that point on, communication completely broke down. For over a week, I heard nothing—no updates, no reassurance, no sense that anyone was taking ownership of the situation.

When I finally did receive information, it was inconsistent and confusing. I was initially told there was a fault with the charging port affecting the 12V battery and that parts would need replacing. Later, I was told no parts had been fitted at all and the issue had simply been resolved through a software update. This lack of clarity did nothing to inspire confidence.

The car was eventually returned to me in an unacceptable condition—dirty and with a cracked windscreen—which only added to the frustration. Within days, the exact same fault occurred again. At that point, any trust I had left was gone.

Since 13th March, communication has once again been almost non-existent. I reached a point where I was too exhausted to keep chasing, constantly being given vague answers or feeling like I was being misled.

Then, out of the blue, I received a call saying my car was ready to collect. When I asked what had actually been done, I was told, “I’m not sure.” That response alone sums up the entire experience. Eventually, I was told a “workaround” had been applied—something that hardly reassures me this issue is properly resolved, and instead suggests a temporary fix due to lack of parts.

What should have been an exciting, memorable experience of owning a brand new car has been completely ruined. The stress, the lack of communication, and the repeated issues have taken all enjoyment away—to the point where I genuinely no longer want to drive the car.

For a brand that markets itself as premium, this level of service is not just disappointing—it’s unacceptable.

Further to my review of Sunday 12th. From which I received polite replies telling me everything was in hand my car would be collected and Polestar would contact Listers Leamington to ensure it is sorted quickly. Great! Since when I have received one email stating the situation is closed as everything has been put right. And another to say they were trying to contact Listers to find out what is wrong with car. Admirable service you might say. AH! BUT THE CAR IS STILL OUTSIDE MY HOUSE AWAITING COLLECTION. I ask do they really care about having Cars out in the Public domain which can potentially lock some one ( a Child? A Dog?) in the Car and they would still be stuck in the car 3 days later. Does one part of Polestar know what the other part is doing? Obviously not.

I feel compelled to share my experience with Polestar, as it has been nothing short of unacceptable—and prospective buyers deserve to understand the risks involved.

I was due to take delivery of my vehicle, only to be contacted the day before handover and told, quite bluntly, that no one knows where the car is. No confirmed location, no delivery date, and astonishingly no access to the delivery company’s schedule. This is not a minor delay or logistical hiccup; this is a complete breakdown in operational control.

To put this into perspective, the level of visibility and communication is comparable to (or worse than) Evri, a company not exactly known for premium service. That comparison alone should be deeply concerning for a brand positioning itself as a premium EV manufacturer.

What makes this even worse is that the dealership itself appears powerless. They are chasing the same information I am, getting nowhere, and are clearly just as frustrated. This suggests a systemic issue within Polestar’s delivery and customer management processes—not an isolated incident.

There is a consistent and deeply troubling theme here:

A careless attitude toward customers
A complete disregard for communication
A failure to manage expectations or provide transparency
And, from what I’ve now seen across multiple platforms, a pattern of treating customers this way

At this stage, I consider this purchase to be high risk. When a company cannot account for a vehicle at the point of delivery, it raises serious concerns about their internal processes, accountability, and customer support infrastructure.

I am now actively considering backing out of the deal entirely.

For anyone considering buying from Polestar: proceed with caution. The product may be compelling on paper, but the experience surrounding it is, in my case, completely unacceptable.

Transfer of ownership dealt with by Liam great customer support thanks

I recently took ownership of a used P2. I bought through a dealer and with that the previous owner had failed to transfer ownership. Anyway I contacted polestar through their online chat and it was transferred to me (with checks on their end of course) in about 5 min. Easy peasy. Thanks Radia for an efficient service.

I was having problems with changing my password in my account. After some time and many attempts went onto "support" to get some help. Donna identified the problem after a few questions and helped me regain access to account to change my password and manage what I needed to do. Donna was great, however, the system was quite unhelpful which made me resort to contacting their "support" section which quickly solved the problem.

The service I received was very professional and friendly, a suggestion was made quickly that I am going to follow up and the after care that has been set up from that is re-assuring

Great customer service. Emily was very helpful and quick to reply.
The car itself (P2) is fantastic. I love driving t.

Do not buy a Polestar 4. Based on driver feedback I have seen across social media (including me) you have a 20% chance that it will completely stop working due to a 12 volt charger issue. They will take it away to a service station where it will take weeks to be looked at, even though they know what the issue is going to be, then tell you it’s waiting on a part. Some people have been waiting months for the part.

My car has been in the garage a month and a half currently and it’s still not been looked at, never mind trying to find the actual part.

The other issue is Polestar uses Volvo garages, so you can’t speak to one person for a definite result, Polestar can wash their hands of it.

Polestar know all about this, they really need to start recalling the cars. I am looking into my lease to see if I can return it, drove it for 1 month then was in the garage since then.

2 stars instead of 1 because they provided a loan car, but a polestar 2 not a polestar 4 which I am paying for.

I've been a Polestar customer for 6 years. Started with a Polestar 2 and now have a 4. The 2 never had any major mechanicals but the 4 has been a different story. Generally speaking, the Volvo network has been the weakest link in the UK due to the large waiting time to get a workshop appointment to address mechanicals. Over the 6 years of loyal Polestar ownership, I have noted an improvement in Polestar's support services. In particular, whilst dealing with a manufacturer fault in my Polestar 4 in the last few days, I was able to quickly access Polestar support via their online chat. The support agent with quick to answer and was genuinely helpful. The online chat ended with a sense of "hope" that someone is proactively dealing with my query.

Donna advised of a 10-day delay the day before my new Polestar 4 due to arrive. Not great. However, dealt with professionally and Ford Capri hire car delivered promptly (probably a deliberate choice of vehicle to ensure I could experience the contrast with a Polestar :-). New car now with me and it's great so far.

Short wait time , thorough and clear guidance / advice. Always delliver great service

Brilliant company. Customer services has always been helpful. Quick to answer any questions. The staff at their show areas are knowledgeable and very helpful with test drives and queries. I personally think that their vehicles are some of the best EV's available. There may be other vehicles now that have more range or can charge quicker, but from my experience of owning a PS2, I wouldn't think of changing to another brand and look forward to getting the PS4 in the near future.

I had a problem with my local Polestar dealer regarding the 14 day Satisfaction Guarantee.
I contacted the Polestar Support team and spoke with various very helpful people, finally dealing with an extremely helpful man called Hamzah.
Hamzah was great throughout the difficult process of obtaining a refunds from the dealer under the Satisfaction Guarantee scheme. I can't speak highly enough. Amazing service. Thank you