Did exactly what was promised. We bought lights labelled 'has been returned and checked'. They were absolutely perfect only the boxes and packaging had been disturbed. Excellent saving on perfect pro... Ver mais
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Veja o que dizem as avaliações
Fantastic experience and lighting company. Ordered first Lamp came packaged to perfection 👌. Emailed them to ask if they had another identical Lamp, they kindly said if another came in they would c... Ver mais
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I found exactly what I was looking for, a discontinued light shade from John Lewis. We bought one in the sale and then realised we needed two for the room and after searching ebay and a lot of googlin... Ver mais
A empresa respondeu
Two lamps delivered in good time with great tracking and well packed. Lamps only had two pin sockets but when l contacted Poole lighting factory they sent adaptors by 1st class post arriving next day.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Poole Lighting is the UK’s leading supplier of domestic lighting. Designed with passion in the UK and ethically sourced throughout the world, you will find our products in the UK’s best high street and internet retailers. Typically, our product is retailed by our customers using their own brands but we also have over 75 years of experience with our own specialist lighting brands of Endon, Interiors 1900 and Saxby. 28 years ago we opened The Factory Shop in the middle of beautiful Poole in Dorset. We are proud to bring you fantastic end of line products that are no longer available on the high street at incredibly low prices. We are open 6 days a week Sunday to Friday and you can also visit us online WWW.POOLELIGHTINGFACTORYSHOP.COM where you can buy direct with confidence and as well as your statutory rights all of our product is guaranteed by us from 12 months plus. Ricky Nash Customer Manager
Changed your mind? No problem.
Escrito pela empresa
- Our goodwill refund policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.
- Our 'Goodwill' refund or exchange policy means you can return an item with a valid order summary document within 28 days of receipt. Our goodwill policy applies where there is no statutory right to a refund or exchange under the Regulations or otherwise. For a refund or exchange under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition. Delivery charges will not be refunded.
Free Delivery
UK for orders over £100
Free delivery on orders over £100 to mainland UK (Excluding Highland Scotland, Northern Ireland and Isle of Wight)
Not spending £100? Delivery costs £6.50 - next working day. Max Weight 50Kilos
Informações de contato
9 Cabot Lane , BH177BY, Poole, Reino Unido
- 01202690945
- Online@poolelighting.com
- www.poolelightingfactoryshop.com
4,9
Excelente
635 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
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So far xo good
So far, so good. Fast delivery. Haven’t installed light fixture yet.
30 de setembro de 2026
Resposta da Poole Lighting Factory Shop
Thank you for your feedback! We're pleased to hear your order arrived quickly. We noticed you rated us 4 stars and would love to know what we could do to make your experience a 5-star one. Your feedback is really important to us, and we hope you love your new light once it's installed!
The delivery was very fast and arrived…
The delivery was very fast and arrived the next day. However, I hadn't appreciated that these were factory returns. The box was very damaged on arrival, and the items were loose inside.Unfortunately, the instructions supplied were not for the light I ordered. I have contacted the company about this but have not received a response.As things stand, the light is still not fully assembled. Thank you.
7 de outubro de 2026
Resposta da Poole Lighting Factory Shop
Thank you for your feedback. We're really sorry that the box arrived damaged and that the instructions supplied were incorrect. We also apologise for the delay in getting back to you. We experienced some issues with the PDF instructions for this light, but we have emailed the correct instructions to you today. We're sorry for the inconvenience caused and appreciate your patience and understanding.
I made a misstake on my order i e…
I made a misstake on my order i e mailed tgem and they corrected it for me
26 de setembro de 2026
Resposta da Poole Lighting Factory Shop
Thank you for your lovely feedback! We're glad we could help correct your order and get everything sorted for you. We really appreciate your support and hope to welcome you back again soon!
Excellent service excellent value and…
Excellent service excellent value and fast delivery. Would highly recommend
2 de outubro de 2026
Resposta da Poole Lighting Factory Shop
Thank you for your lovely feedback! We're delighted to hear you were happy with our service, prices and fast delivery. We really appreciate your recommendation and hope to see you again soon!
Very efficient service with great…
Very efficient service with great delivery times
30 de setembro de 2026
Resposta da Poole Lighting Factory Shop
thank you
Resposta da Poole Lighting Factory Shop
Thank you for your kind review
Resposta da Poole Lighting Factory Shop
Thank you!
Excellent customer service
Excellent customer service, quick response to enquiries and next day delivery.
28 de setembro de 2026
Resposta da Poole Lighting Factory Shop
Thank you for your lovely review! We’re delighted to hear you were happy with our customer service, quick responses and next-day delivery. We really appreciate your support and hope to welcome you back again soon!
Perfect service
Great price, easy to order and fast delivery. Perfect service. Would use again and recommend.
21 de setembro de 2026
Resposta da Poole Lighting Factory Shop
Thank you so much for your lovely review! We’re delighted to hear you were happy with the price, service and delivery. We really appreciate your recommendation and hope to welcome you back again soon!
Items in stock and delivered on time.
26 de setembro de 2026
Resposta da Poole Lighting Factory Shop
Thank you for your kind review
The light fixture I ordered is amazing
The light fixture I ordered is amazing, really quick delivery and the light was well packaged to avoid breakages. 5 star service would definitely recommend this company, prices are brilliant!
23 de setembro de 2026
Resposta da Poole Lighting Factory Shop
Thank you so much for your fantastic 5-star review! We’re delighted to hear you’re so pleased with your light and that it arrived quickly and safely. It’s wonderful to know you were happy with our service and prices, and we really appreciate you recommending us!
Everything arrived safely however i…
Everything arrived safely however i felt p@p a bit high.
23 de setembro de 2026
Resposta da Poole Lighting Factory Shop
Thank you for your feedback. We’re really pleased to hear that everything arrived safely! We’re sorry to hear you felt the postage and packaging cost was a little high. We do always try to keep our delivery charges as competitive as possible while ensuring orders are packed securely and arrive safely. We really appreciate you taking the time to let us know.
Quick delivery, great product
Quick delivery. Product identical to that of major high street shop, but quarter of the price.
15 de setembro de 2026
Resposta da Poole Lighting Factory Shop
Thank you so much for your lovely review! We’re delighted to hear you were pleased with the quick delivery and the quality of the product. It’s great to know you found the same quality at such a fantastic saving. We really appreciate your support!
Ordered and delivered within a couple…
Ordered and delivered within a couple of working days. Couldn't wish for anything more
17 de setembro de 2026
Resposta da Poole Lighting Factory Shop
Thank you for your lovely review! We're so pleased to hear your order arrived quickly and that everything was just as you hoped. We really appreciate your support!
Did exactly what was promised.
Did exactly what was promised.
We bought lights labelled 'has been returned and checked'. They were absolutely perfect only the boxes and packaging had been disturbed. Excellent saving on perfect products. Delivered quickly.
16 de setembro de 2026
Resposta da Poole Lighting Factory Shop
Thank you for your lovely review! We’re so pleased you were happy with the condition of the lights and the savings you made. It’s great to hear they arrived quickly too.
Resposta da Poole Lighting Factory Shop
Thank you for your kind review
Resposta da Poole Lighting Factory Shop
Thank you for your kind review
Quick delivery of a hard to find item…
Quick delivery of a hard to find item and also arranged to amend my order so that a further item could be delivered without additional postage
4 de setembro de 2026
Resposta da Poole Lighting Factory Shop
Thank you for your kind review!
Resposta da Poole Lighting Factory Shop
Thank you for your review
Priblem Quickly sorted
Item arrived broken but Poole Lighting quickly sent out a replacement which arrived undamaged.
11 de setembro de 2026
Resposta da Poole Lighting Factory Shop
Thank you for your review! We’re sorry that your original item arrived damaged, but we’re pleased we were able to get a replacement sent out quickly and that it arrived safely. We really appreciate your understanding and your feedback!
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