Powerlease Avaliações 

168
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Well, what can I say? Powerlease sold my partner a car to exactly the standard I would expect, with the kind of aftersales service I would give myself, and that’s saying something. Having learn... Ver mais

Avaliado com 1 de um total de 5 estrelas

Purchase experience was hassle-free, however aftersales support has been shocking. Several faults with the vehicle discovered just the next day still haven't been repaired more than a month later... Ver mais

Avaliado com 4 de um total de 5 estrelas

Bought my car through Oliver in Sales who was great, knowledgeable and helpful regarding the finance options. Had a few things it had to come back to their workshop for after collection but it was org... Ver mais

Avaliado com 5 de um total de 5 estrelas

Kelsey was so knowledgeable helpful and friendly, he made the process of buying a car so easy, Oliver was great when it came to the finance side. All round this was an amazing experience!!

Detalhes da empresa

  1. Veículos e Transporte

Informação fornecida por fontes externas variadas

Used cars for sale in Ampthill & Bedfordshire: Powerlease Limited: Competitive finance deals, part exchanges welcome, call now!


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

168 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 60% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,7

Todas as avaliações

(168)

29 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Very helpful from start to finish

Bought an MG ZS from Powerlease and from start to finish they were spot on. Sale was smooth and salesman was very helpful.
The vehicle itself had a small fault through no fault of Powerlease, however they then resolved the issue within 2 days free of charge. Brilliant service and would highly recommend them as a company

25 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service from start to finish!

Great service from start to finish!

Recently purchased a Polestar 2 from Powerlease and took advantage of the delivery service. Throughout the whole process Tom (C) could not have been more helpful and took the time to provide honest and helpful advice.

When the car was delivered, the delivery driver was extremely helpful and professional.

Throughout the whole experience I felt like a valued customer and the car was exactly as described. Overall I am very pleased and will definitely be back when the time comes.

20 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Bought my Kia Niro from powerlease

Bought my Kia Niro from powerlease. I was dealing with a person called Tom. He was good helpful and straight to the point. Everything was in the car as promised and even spoken to one of the managers (general conversation) which he was polite too (sorry did not know managers name ) the car was presented clean and tidy. Thanks cyrus

6 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service!

I recently purchased a car from PowerLease, and my experience was exceptional. Brandon, my salesperson, provided outstanding service with his extensive knowledge and professionalism. The dealership's transparent process and wide vehicle selection made my purchase smooth. I highly recommend PowerLease, and a special shoutout to Brandon for making it a top-notch experience. 5 stars!

16 de janeiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

They’ll have your wallet emptied faster than your wife

Brandon (or the mystery manager) will have your pants down before you’ve even bent over.
Offered us a part ex price £1.5k lower than multiple other dealers, then tried to charge us a whopping £500 just to reserve a mini, then told us we’d have to pay the full balance at least 48hrs prior to collecting the car “or we wouldn’t have any rights to reclaim the £500 deposit” (we hadn’t even seen the car in person), then when we tried to negotiate on the car for only £200, he said he’d “speak to the manager ;)” and they put the price up by £200 before calling us back the next day to tell us.
In the end we just played along to see how far they’d go with it (curious I guess), then told them where to go and that we wouldn’t entertain any of that nonsense.
Went elsewhere, happy to pay more with another dealer than deal with these clowns.
Avoid brandon, he’ll empty your wallet quicker than your wife.

25 de outubro de 2023
Avaliação não solicitada
logotipo da Powerlease

Resposta da Powerlease

Dear Stephen, we are sorry to be reading your review and we are sorry that your experience has not been to your satisfaction. Although, whilst this may just be a bit of fun to you (ringing up after leaving reviews across several platforms, gloating about it), we kindly ask, that you consider the consequences that negative reviews have on businesses and the individual you've personally attacked, before leaving them.
So, I would like to address the points of your review. First of all, Brandon, has followed our sales process and not tried to pull your pants down as you quote.
Brandon has explained that your part exchange does not meet our stock profile, so this means we would not look to retail your vehicle and as such the only option for your part exchange is to send it to auction, which has fees and costs involved and will naturally only make a trade price less the fees.
Our price for your part exchange, was based on what we would get back from selling it from auction. No pants pulling down just an honest price of what we would get back for it. Ironically, the dealer that you are part exchanging your vehicle at, will likely be retailing it and making a profit - you might want to leave them a review about that..? Whereas we wouldn't of been making a profit, just getting our money back on the car and selling you our car. You also do not have to part exchange, there are other options for selling your vehicle as well.
In relation to the price, all of our advertised prices are fixed. We do daily price checks on our vehicles and will adjust them according to the current market, this does mean that they may sometimes go up as well as down. The sales team, which includes Brandon, has no control over the advertised price of the vehicle and these are done separately by management. Even though there had been a price adjustment on this vehicle, which meant a slight increase, the original lower price was still honoured.
Finally, reference asking for a £500 deposit followed by payment. The vehicle you were looking to buy was over £14,000, so how is a £500 deposit unreasonable, it's less than 5%? If you wanted to see the car first, then we would not take any deposit, instead advise to come and see the car first to make sure you're happy. If you wanted to buy the car remotely, which you did, then we have simple process, which is a £500 deposit followed by full payment (I know, shocking that you have to pay for something you want to buy), then you get a 14 day distance sale agreement for full peace of mind and protection on the purchase.
Hopefully, this helps clarify your experience for our realistic genuine customers. All the best.

Avaliado com 5 de um total de 5 estrelas

Purchased a Kia soul which was in…

Purchased a Kia soul which was in immaculate condition at a great price

All staff Craig Laura Tom etc were very patient with my transaction
Thanks for a wonderful purchase

16 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Can't praise these guys enough

Can't praise these guys enough! I was at the end of my rope after being given the run around by other dealers, lenders and brokers trying to buy an EV for weeks and this was my last ditch attempt in joining the EV revolution before parking the idea.

Really these guys have been fab, they had just what I was looking for in my budget, worked super quickly to get everything ready literally overnight, and between my first call to then and collecting my car was just 1.5 days; beautiful.

Dealt with a lady with the initials CA. Superb service, thank you! We will definitely be coming back when it's my other Half's turn to go EV, too.

Thanks again!

12 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing value at powerlease

I approached Powerlease as I found an amazing electric vehicle with amazing price cheaper then the normal market,I came to view this vehicle which was an Audi etron the staff at Powerlease were amazing and it was such a smooth process and the handover of the vehicle was amazing the car was perfect, all the team at Powerlease are fabulous and I would recommend anyone to purchase a second hand electric car from Powerlease.

21 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thrilled with my car!

I knew I wanted to move over to an electric vehicle but was nervous of such a change. I received excellent service, with every query answered and guidance so thoroughly explained, I felt confident in my choice of Nissan Leaf and I'm absolutely thrilled with it!
The hand over was first class and I felt supported through the process. I wouldn't hesitate in recommending Powerlease to anyone buying an electric vehicle.

24 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I couldn’t be happier with my new car

I couldn’t be happier with my new car! Buying blind can be daunting at the best of times especially when you add in to the equation it was my first electric vehicle. I was contacted daily throughout the process , provided all my required information by the friendly staff at powerlease and to top it all off when I arrived to collect my new car it was exactly the way the sales person had described to me on the phone and through a video he kindly sent over. I can’t thank you enough guys. Thank you powerlease !

28 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant Experience

Just purchased a Tesla from Powerlease. My first electric car and they have been brilliant. Their knowledge is second to none and have been very helpful. The car was exactly as described.

26 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A great time and experience at…

A great time and experience at powerlease,
Brandon helped me out with such helpful customer service and Katie was great with dealing with the paper work and getting that sorted out extremely quick.

25 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First class service

Tom was fantastic from the first call, kept in touch, regular updates, personalised video of the car and delivered a first class service through to collection of the car. Thank you and thanks to Craig for the hand over, great to speak to genuinely nice people who happen to do sales exceptionally well!! Highly recommended and I will be back. Thank you Lee 👍

19 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Everything was perfect

Everything was perfect,Tom G was brilliant. We didn't even see the car until we picked it up ,it was Everything they said it would be.I will definitely be buying from powerlease again.

18 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Tom absolutely brilliant!

Tom absolutely brilliant throughout the process of assisting us to purchase at distance our Zoe. Easy to deal with and readily communicative answering all our questions which inspired confidence in the process. Picking up the car was an absolute dream, fully prepared and fully charged with the gift of genuine floor mats added to the deal. Big thanks for the great job done.

14 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent buying experience

From enquiry to delivery of our Kia, the service was nothing short of excellent! The car is second hand but has been valeted and checked through so thoroughly it looks and feels like a new car! Everything was done effectively & efficiently from the actual car to the paperwork. Buying was so easy. So very happy with our purchase! I have no hesitation in recommending Powerlease.Dave delivered our car. He was courteous, punctual and very professional.

14 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience very knowledgeable and honest, thanks to Tom G and Katie for making the experience go so smoothly

11 de julho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Buyer Beware - You have been warned!

After contacting Powerlease last thing on a Friday night and booking a test drive for first thing on Saturday morning I made it very clear that I had a two hour drive and was assured the car would be ready and waiting for me.
After a two hour drive to Ampthill I arrived at the agreed time only to be told, in a very we couldn’t give a monkeys attitude, the cars been sold.
No apology and no explanation as to why they didn’t bother to call me and save my two hour journey.
I was furious and they couldn’t give a hoot.
Totally unprofessional, I would avoid these cowboys at all cost.
IN RESPONSE TO YOUR REPLY:
Firstly, this is the first feedback I have left for a car sales company, get your facts right.
Secondly, I called to book for a specific car, a Peugeot e2008 that I was told would be “ready and waiting for me” the next day!
Lastly, I did get an explanation, “it sold 10 minutes ago”! So not during the night (you need to get your stories straight).

8 de julho de 2023
Avaliação não solicitada
logotipo da Powerlease

Resposta da Powerlease

Dear Paul,

We are very sorry to be reading this, however, based on the reviews that you have left other companies, it is not surprising. It appears that you have a track record of leaving only one star reviews, which makes us question how accurate they are. We urge you to realise the impact of these reviews on businesses before making one-sided and exaggerated claims.
You called up to book in for an appointment the day before, but did not express an interest in purchasing a particular car, noting that you were interested in a Peugeot and anything else similar. We do not hold cars on the basis that someone may or may not purchase them in the future.
With an average turnaround time of only a few days to sell our vehicles, it is very common for people to purchase vehicles online. The pricepoint of our vehicles make them very competitive, and it is understandable that you are disappointed on having missed out on this particular deal. However, in this instance you did not allow us to offer an explanation before you left our office in a hurry. Further, as you said, you came down first thing in the morning and the vehicle sold online overnight, so there was no opportunity to call you.
Hopefully this clarifies a few points. Once again we are sorry and wish you all the best with your search.

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