Powerlease Avaliações 

168
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Well, what can I say? Powerlease sold my partner a car to exactly the standard I would expect, with the kind of aftersales service I would give myself, and that’s saying something. Having learn... Ver mais

Avaliado com 1 de um total de 5 estrelas

Purchase experience was hassle-free, however aftersales support has been shocking. Several faults with the vehicle discovered just the next day still haven't been repaired more than a month later... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Bought my car through Oliver in Sales who was great, knowledgeable and helpful regarding the finance options. Had a few things it had to come back to their workshop for after collection but it was org... Ver mais

Avaliado com 5 de um total de 5 estrelas

Kelsey was so knowledgeable helpful and friendly, he made the process of buying a car so easy, Oliver was great when it came to the finance side. All round this was an amazing experience!!

Detalhes da empresa

  1. Veículos e Transporte

Informação fornecida por fontes externas variadas

Used cars for sale in Ampthill & Bedfordshire: Powerlease Limited: Competitive finance deals, part exchanges welcome, call now!


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

168 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,7

Todas as avaliações

(168)

29 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Very helpful

Tom G Very helpful and quick response to my questions . Katie greeted us , walked through car , resolved small issue satisfactorily. Generous with tea and biccies .

31 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Easy service

Easy service, no messing about. Katie and Tom sorted me out with my new electric car!

31 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Tom G and Katie W gave seamless experience!

Tom G and Katie W have been super in helping me arrange and complete the purchase of a Tesla Model S 2019. Not pushy in any way. Flew down from Scotland and offered to pick me up as train strikes were on. Definitely recommend, fantastic experience buying from these folks!

31 de maio de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

REFUND customers their REFUNDABLE DEPOSITS without drama!

Powerlease has clearly stated that the £199 deposit to "reserve" a car is fully refundable.

A deposit was left on 12th May, I then viewed the car (RGZ5798) on 13th and decided against purchasing it. Wrote to Powerlease on day itself (13th) and informed them of my wish to be refunded. Followed up with a phone call on 15th and another several days later.

It's the 25th today and still no refund. Called them again and apparently, Powerlease now has "no" record of the above.

This is MUPPETRY.

Please adhere to and follow through with your own policies as made known to prospective customers. This is the absolute minimum one would expect.

Update: Passing the buck onto Stripe doesn't excuse this. This was NOT made clear at the point at which a deposit was made. Other establishments do better. You can too. Use a different system etc. Don't excuse yourselves.

15 de maio de 2023
Avaliação não solicitada
logotipo da Powerlease

Resposta da Powerlease

It is very disappointing to be reading your review, considering that your deposit has been refunded and the process was explained. The online deposit is done through a system called Stripe and not directly through us. When a refunded is requested it can up to 14 days to process.

Avaliado com 5 de um total de 5 estrelas

The Powelease team

Katie, Brandon and Tom couldn't have been more helpful. Good service and excellent knowledge throughout the whole purchase.

25 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great price

Great price, great service from the team. Katie, Brandon, Tom, and Laura were all lovely and made this a very easy transaction.

25 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First class in every way

I would highly recommend Powerlease nothing is too much trouble. brilliant communication, very patient guys , I found them to be extremely friendly, helpful, approachable, and professional. I cannot list any fault, overall, this is a 5* service that go the extra mile and above
special thank you to Laura and Katie were exceptionally helpful, professional, friendly and communicative with all aspects of the car purchase
Very pleased with the service I received
Thank you

24 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quality

Quick, efficient and friendly service. Great car at a good price, thank you to Laura and Katie for making it seamless.

24 de maio de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Really disappointed

Really disappointed. After looking on their website and speaking to Laura’s who confirmed lots of Kia’s in stock for us to look at we arranged viewings for 2 days later. After driving sn hour to get there we discovered the cars I was interested in were not on site. Her knowledge of the stock was terrible. I didn’t feel she cared if we bought a car or not. I was supposed to be driving a car with 8.000 only to be given one 81,000 miles with panels fallen off and it was filthy. She then seemed shocked when I didn’t agree to leave a non refundable deposit or agree to buy the one I was hoping to see without viewing it. My faith in her was rock bottom. She was so vague when the cars I wanted to buy would come I didn’t trust her enough to want to buy a car from them at all. Terrible customer service!!!

31 de março de 2023
Avaliação não solicitada

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