We live in a rural area and reported an intermittent fault at 9pm. The two-person crew arrived at 10.30. Very friendly, went out of their way to resolve the problem and clearly explained the issue. Ve... Ver mais
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Veja o que dizem as avaliações
I had ran out of electric and they kindly lent me credit until I get paid again. They were very compassionate and understanding and had no bother getting help
A empresa respondeu
I have unsubscribed twice and yet I'm being bombarded with their emails, anyone else that this is happening to,please contact. As it seems the regulator needs to be informed as this definitely isn't j... Ver mais
A empresa respondeu
Been a customer with power ni for years, had to contact them recently to update details. Mandy was so helpful and pleasant to speak to. Overall a fantastic company to be a customer of!
A empresa respondeu
Detalhes da empresa
Sobre Power NI
Escrito pela empresa
We are Power NI, Northern Ireland’s leading, local electricity company with over 90 years of experience. We believe that this local knowledge and experience gives us a unique advantage and that’s why over 500,000 homes, farms and businesses in Northern Ireland choose Power NI.
Switch to Power NI
Moving House?
Escrito pela empresa
Informações de contato
64 Newforge Lane, BT9 5NF, Belfast, Reino Unido
- home@powerni.co.uk
- www.powerni.co.uk
4,3
Excelente
1 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The customer service team were…
The customer service team were fantastic and quick with my query and helped me out, which I really appreciate.
20 de abril de 2026
Avaliação não solicitada
Impressive service
We live in a rural area and reported an intermittent fault at 9pm. The two-person crew arrived at 10.30. Very friendly, went out of their way to resolve the problem and clearly explained the issue. Very impressed - credit where credit is due.
18 de abril de 2026
Avaliação não solicitada
Resposta de Power NI
Hi Ciaran,
Thanks for the lovely review.
We must advise that it would have been NIE Networks who attended your home and rectified the fault.
We are delighted that the NIE engineers were able to get this problem resolved for you so quickly and efficiently.
Thanks,
Power NI Team
I had ran out of electric and they…
I had ran out of electric and they kindly lent me credit until I get paid again. They were very compassionate and understanding and had no bother getting help
17 de abril de 2026
Avaliação não solicitada
Resposta de Power NI
Hi Sandra,
Thanks for your positive feedback.
We're so glad that we were able to help you and that our team showed compassion and understanding when dealing with your query.
Please do not hesitate to contact us again if there is anything else we can do to help.
Thanks,
Power NI Team
Can't unsubscribe…
I have unsubscribed twice and yet I'm being bombarded with their emails, anyone else that this is happening to,please contact. As it seems the regulator needs to be informed as this definitely isn't just happening to me.
16 de abril de 2026
Avaliação não solicitada
Resposta de Power NI
Hi Gordon
Thanks for taking the time to leave us a review.
We can confirm that your email address is not opted in to receive marketing communications from Power NI.
So that you're aware, the Utility Regulator does require a few select emails to be sent to all Power NI customers even if they've declined marketing, so you will still receive those.
If there's anything else we can do to help, please don't hesitate to get in touch
Thanks
Power NI Team
Simple Process to switch online in only a few minutes
Online web page very easy to follow and took only a few minutes to complete. Much quicker than trying to get through to any company on the phone these days.
14 de abril de 2026
Avaliação não solicitada
Resposta de Power NI
Hi Steven,
Thanks for taking the time to leave a lovely review.
We are glad to hear you found our online switch easy to follow and you were able to switch effortlessly to Power NI.
If there is anything else we can do to help,
please don't hesitate to contact us.
Thanks,
Power NI Team.
Lovely, helpful staff
Been a customer with power ni for years, had to contact them recently to update details. Mandy was so helpful and pleasant to speak to. Overall a fantastic company to be a customer of!
10 de abril de 2026
Avaliação não solicitada
Resposta de Power NI
Hi Morgan,
Thanks for taking the time to leave a lovely review.
We are glad to hear you recieved fantastic customer service from our agent Mandy. We are so delighted to have you as one of our customers. If there is anything else we can do to help, please don't hesitate to contact us.
Thanks,
Power NI Team.
Fantastic customer service experience.
We contacted Power NI to change our account to a new address and we received the most fantastic customer service from their representative Norman.
8 de abril de 2026
Avaliação não solicitada
Resposta de Power NI
Hi Grainne,
Thanks for taking the time to leave a lovely review.
We are so delighted to hear that you recieved fantastic customer service from our agent Norman. If there is anything else we can do to help, please don't hesitate to contact us.
Thanks,
Power NI Team.
It was easy to switch and it's cheaper…
It was easy to switch and it's cheaper than share energy.
8 de abril de 2026
Avaliação não solicitada
Resposta de Power NI
Hi Liam,
Thanks for taking the time to leave us a review!
We are glad to hear you found our processes to be simple and easy. If there is anything else we can do to help, please don't hesitate to reach out.
Thanks,
Power NI Team
Good customer service
Staff member I spoke to was very professional, polite, knowledgeable and helpful.
30 de março de 2026
Resposta de Power NI
Hi Miss Braden,
Thanks for your lovely feedback.
We take a lot of pride in how we look after our customers and this review means a lot to us.
We are delighted that you felt well looked after by the Power NI team member you were dealing with.
We will be happy to assist you again at any time in the future.
Thanks again,
Power NI Team
Great customer care from Power NI
Great customer care from Power NI. My house move was straight forward and easy. I have found them to be the best provider and it’s so much easier with the monthly direct debits.
31 de março de 2026
Avaliação não solicitada
Resposta de Power NI
Hi Stuart,
Thanks for taking the time to write a positive review of your recent experience of Power NI.
We are delighted to hear that everything went smoothly and you were happy with the customer service provided. This means a lot to us.
Thanks,
Power NI Team
I had a positive experience with the…
I had a positive experience with the customer service team at Power NI. They were helpful, polite, and took the time to understand my issue. Everything was explained clearly, and my problem was sorted quickly and efficiently. I’m happy with the support I received
31 de março de 2026
Avaliação não solicitada
Resposta de Power NI
Hi Daniel,
Thanks for your lovely review.
We are really pleased that you found our staff so helpful and supportive when dealing with your query.
We look forward to helping you again in the future.
Thanks,
Power NI Team
Norman was very thorough and asked all…
Norman was very thorough and asked all the rights question. He was very personable and and he made the process of switching effortless. A very high quality of service and pleased to be coming back to Power NI.
26 de março de 2026
Avaliação não solicitada
Resposta de Power NI
Hi Patrick,
Thanks so much for taking the time to leave us such a detailed and positive review.
We are very glad to hear Norman was able to provide high quality customer service, and that you found the process of switching easy.
Please don't hesitate to get back in touch if you need anything else.
Thanks,
Power NI Team
A Satisfied Customer
The helpfulness of a polite, well informed call handler.
23 de março de 2026
Avaliação não solicitada
Resposta de Power NI
Hi John,
Thanks so much for taking the time to leave a review.
We are glad to hear that you found our staff to be polite, and hope to continue to provide the same high quality service going forward.
If you ever need anything else, please feel free to reach out.
Thanks,
Power NI Team
Really easy and was quickly connected…
Really easy and was quickly connected to a professional, knowledgeable, helpful human being. No attempt to force me down other routes or talking to Bots.
18 de março de 2026
Avaliação não solicitada
Resposta de Power NI
HI Sally,
Thanks for taking the time to leave us such a positive review.
We really appreciate it and are delighted to hear you were happy with the level of service that we had provided for you.
If you need anything else in the future, please don't hesitate to get back in touch.
Kind regards,
Power NI Team
Excellent customer service
Excellent customer service. Staff friendly and helpful delt with my enquiry with efficiency, friendly .Ive been a customer for 40 plus years under different company names same staff offering excellent service to all I would highly recommend.
4 de março de 2026
Avaliação não solicitada
Resposta de Power NI
Hi Trevor,
Thanks for taking the time to leave a review. We really appreciate it.
We are delighted to hear you were so happy with the service we have provided.
If you need anything else, please don't hesitate to get back in touch.
Thanks,
Power NI Team.
Always Best to have Things Done Right!
I was considering changing from Quarterly Direct Debit Billing to Monthly and rang PowerNI for advice. The Customer Service Agent provided excellent service - explaining clearly and in detail PowerNI’s Monthly Direct Debit billing. He also explained that I would get a bigger discount for changing to Monthly Direct Debit. I felt that he was precise in his explanation - No Fudging! I felt valued as a customer and Agent having allowed me time to make up my mind changed my billing to Monthly Direct Debit.
This interaction with PowerNI made me glad that I am with the only Energy Supply Company in NI regulated by the Government!
Always best to have things done right and have no regrets!
24 de fevereiro de 2026
Avaliação não solicitada
Resposta de Power NI
Hi Paul,
Thanks for taking the time to leave such a positive review.
We are very happy to hear that your query was resolved quickly and you had such a positive experience with the advisor.
Please feel free to reach out if you require any further assistance.
Thanks,
Power NI Team
Would Highly Recommend BT
BT have provided an excellent broadband and TV service for my home. The installation was straightforward, the engineer was punctual and polite, and everything worked perfectly from day one. Speeds have been consistently fast and reliable, even with multiple devices streaming and using the internet at the same time. The TV package offers a great choice of channels and apps, with clear picture quality and easy-to-use equipment. On the rare occasions I’ve needed support, customer service has been helpful and issues were resolved quickly. Overall, I’m very satisfied and would highly recommend BT for broadband and TV.
20 de fevereiro de 2026
Resposta de Power NI
Hi Jean,
Thanks for taking the time to leave a review. We really appreciate it.
We are delighted to hear you were so happy with the service we have provided.
If you need anything else, please don't hesitate to get back in touch.
Thanks,
Power NI Team.
Absolutely phenomenal customer service…
Absolutely phenomenal customer service complete understanding of circumstances and more than happy to help
18 de fevereiro de 2026
Avaliação não solicitada
Resposta de Power NI
Hi Ernie,
Thanks for taking the time to leave a review.
We are very happy to hear that your query was quickly resolved when speaking to us.
Please feel free to reach out if you ever need anything again.
Thanks,
Power NI Team
My phone call was answered straightaway…
My phone call was answered straightaway and the young lady was very helpful and was able to get me all the information that I needed plus she also updated my details on my account .
12 de fevereiro de 2026
Avaliação não solicitada
Resposta de Power NI
Hi Jimmy,
Thank you for taking the time to let us know about your recent experience with one of our team.
We're really pleased to hear that your query was resolved quickly and that you were happy with the service provided by our colleague.
Please do not hesitate to get in touch if there is anything further you need.
Thanks,
Power NI Team
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