excellence product & service
11 de setembro de 2023
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I placed an order with this company…
I placed an order with this company months ago and even made some custom changes to the three chandeliers that I ordered. They were super communicative through the process until I placed the order. The website is shutdown for maintenance, and it took a while to get a response
8 de outubro de 2023
Avaliação não solicitada
Resposta de Presterior
Hi Matthew,
We have contacted you via email. Please note that we aim to reply within 48 hours on working days.
Kind regards,
Presterior
Poor Customer Service
We placed an order for a desk. The desk arrived broken and Presterior will not issue a refund.
20 de junho de 2023
Resposta de Presterior
Dear Mr. Nickerson,
I hope this message finds you well. I'm truly sorry to hear about the issues you've encountered with your recent desk order, and I want to address your concerns promptly.
First and foremost, I want to apologize for the inconvenience and frustration this situation has caused you. We understand that receiving a broken desk is not the experience you expected, and I assure you that we take this matter seriously.
Regarding your request for a refund, I want to clarify that we have a strong commitment to customer satisfaction, and we always strive to resolve issues in the best possible way. I'm sorry if you were given the impression that we are unwilling to issue a refund. That is not our standard practice. In case of broken items we will replace them or refund you your money.
To resolve this matter, I kindly request that you reach out to our customer support team at info@presterior.com. They will work closely with you to initiate the refund process promptly. Your satisfaction is our priority, and we are dedicated to making this right for you.
We genuinely value your feedback, as it helps us improve our products and services. We will also investigate how this issue occurred to prevent any future incidents.
Once again, I apologize for the inconvenience you've experienced, and I want to assure you that we are committed to providing you with a satisfactory resolution. Please don't hesitate to contact our customer support team at your earliest convenience.
Warm regards,
Presterior
The Site is Shut Down and I never got my purchase
I ordered a chandelier after months of shopping. The site seemed legitimate. I even contacted them to verify the size of the item. At the time, there was a phone number listed on their site. I spoke with a real person who updated the error on their site, so I could purchase the item. The item was indicated to have 5-8 weeks. It's been over 9 weeks and I have made several attempts to contact them. The phone number is gone, and they have not responded to any of my inquiries regarding the status. Now the site is shut down. I cannot even contact anyone about getting a refund. I will be contacting my credit card company and contesting the charge.
UPDATE: They got in touch with me within two hours of my negative review asking me to remove/modify my negative review. However, it’s been 94 days and I still have no idea if I’ll ever get the product I ordered OR a refund. They wrote me back once or twice without any further updates and have now stopped returning my emails. Meanwhile someone else seems to have received 3 custom chandeliers. I really just want the product they were selling but now I’m just hoping I can get my money back!
25 de setembro de 2023
Avaliação não solicitada
Resposta de Presterior
Hi,
We have contacted you via email to resolve your issue.
Kind regards,
Presterior
Product was poor quality and damaged in…
Product was poor quality and damaged in shipping due to improper packaging. Issue was eventually resolved, but it took 3 months with many exchanges with both the seller and carrier.
[update]
The seller reached out to me to ask me to update my review, but I don't think this is going to go as they'd like.
To add more color here. The item I purchased was the Valentino chandelier. The box appeared to be shipped directly from China and routed through a distribution warehouse in Chino, CA (so appears to be a drop shipping business). The packaging was insufficient for the materials and weight (which is why the shipping company denied an insurance claim), and it arrived with the box torn, crumpled and the styrofoam padding nearly completely disintegrated.
Its presented on their site as luxury item (as most of their items), but this thing looks and feels like something you would buy at some scandanavian-big-box-knock-off. I'm not exaggerating - there were several hundred very tiny pieces that required assembly with nuts and bolts and tiny plastic ring spacers. The glass pieces were disappointingly cheap looking paint swirled glass (way worse than the photos - which almost give an iridescent, abalone luster). The material for the chandelier was not solid brass, but some cheaper metal with a brass-colored coating. It was lightweight, and felt like coated aluminum.
The instructions were in Chinese - and woefully inadequate to assemble (though I didn't attempt because too many parts were missing because the bags of screws and nuts had torn open and spilled out of the box along with a dust cloud of disintegrated styrofoam - which was a huge mess and pain to clean up. Imagine opening a box and having the contents of a bean bag spill into your house).
To their credit, they did *eventually* resolve the issue by refunding my money, but again it took many months, which was incredibly frustrating.
I would not recommend purchasing any item from this site.
29 de maio de 2023
Resposta de Presterior
Thank you for your feedback, and we appreciate your patience throughout the resolution process. We want to clarify that we are confident in the quality of our products, and we take great care to ensure that they meet our high standards.
It's unfortunate that the product was damaged during shipping due to improper packaging, and we apologize for any inconvenience this may have caused. Shipping-related issues can sometimes affect the condition of items upon arrival, and we understand the frustration this can cause.
We appreciate your understanding and cooperation in reaching a resolution, and we hope that any concerns related to the product's quality have been addressed. Your satisfaction is our top priority, and we're committed to continually improving our shipping and packaging processes to prevent such issues in the future.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to our customer support team. We value your feedback and are here to provide any necessary support.
Thank you for choosing us, and we look forward to serving you better in the future.
Best regards,
Presterior
Good customer service
I have been waiting since February for my table, and then it arrived cracked. Now I am trying to get a replacement and they have been very helpful. The table is gorgeous and I can't wait to see it without the crack!!
24 de abril de 2023
Resposta de Presterior
Dear Molly,
We deeply apologize for the inconvenience and disappointment you've experienced with your order. We understand how frustrating it can be to encounter delays and receive a damaged product.
We truly appreciate your patience as we've worked to address this issue and provide you with a replacement table top. The unexpected delay in the replacement process was due to the need for specialized packaging to ensure the safe delivery of the new top, like discussed via email. We understand that this has extended your wait time, and we're committed to making sure that your replacement arrives in perfect condition.
Rest assured, we are closely monitoring the shipment of your replacement table top and are doing everything we can to expedite the process without compromising the quality of the packaging. We understand your disappointment and want to assure you that this is not the level of service we aim to provide.
If there's anything else we can do to make this situation right or if you have any further concerns, please don't hesitate to reach out to our customer service team. Your satisfaction is our top priority, and we're here to assist you in any way we can.
Thank you for your understanding and for giving us the opportunity to rectify this situation.
Best regards,
Presterior
FAKE COMPANY
FAKE COMPANY. DO NOT BUY FROM THEM. They've taken my money and not sent the item after 4.5 weeks now. Cannot get hold of anyone, no reply to multiple emails. Looking at my orders it says "Fulfilled" with no tracking number etc. The website is designed well and believable but the site is a con.
27 de março de 2023
Resposta de Presterior
Dear Bhavi,
We appreciate you sharing your experience with us, and we've taken your concerns seriously. After thorough investigation, we found that your order has indeed been delivered and is associated with the DPD UK tracking number: 15502802533546. You can also verify the delivery status by visiting the following link: https://track.dpd.co.uk/parcels/15502802533546*20191
In light of the tracking information and successful delivery of your order, we believe the review may not accurately reflect your overall experience with us. We kindly request you to consider updating your review to reflect the resolution of this issue.
If you have any further questions or require assistance with anything else, please feel free to reach out to our customer support team. We are here to assist you.
Thank you for giving us the opportunity to address this matter, and we hope to continue serving you in the future.
Best regards,
Presterior
Goes above and beyond!
I work as an interior designer, and I can recommend their products. I’ve had a great experience 2 times, once ordering a coffee table and now I ordered dining table. The customer support is also very helpful.
24 de setembro de 2022
Avaliação não solicitada
Everything came in on time and all…
Everything came in on time and all pieces were in perfect condition
20 de setembro de 2022
Avaliação não solicitada
Great furniture
Easy buying process, and I love the look of the items
27 de agosto de 2022
Avaliação não solicitada
Delightful!
We ordered a table and chairs. The service and the short delivery times were perfect! Our dining space is looking absolutely delightful
19 de julho de 2022
Avaliação não solicitada
Bought the Halo Floor Lamp a week ago
Bought the Halo Floor Lamp a week ago, it looks and works perfectly
9 de julho de 2022
Avaliação não solicitada
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