Low quality packaging, concerns and quality and handling
I initially tried a 2kg bag from a Pet Shop and my dog absolutely loved the food, so I decided to buy a 12kg bag. The ingredients looked good and it seemed like a premium brand.
Unfortunately, when it arrived the bag was torn, which immediately made me concerned about the safety and freshness of the food.
I contacted the company and their email wasn't working. The representative told me over the phone that maybe i made a mistake, which i didn't appreciate. They shared the Mojectic email and i forwarded there.
Their solution was to ask for the bag back and send a new one. Personally, I wasn’t sure what would happen with the returned product afterwards, but i agreed. Because of that uncertainty, I chose not to continue with the company in the future.
I switched my dog back to her previous food cause i only opened the 12k when the 2kg sample i had gotten finished for freshness. Although she liked the food, the whole experience made me decide not to try this brand again.