Primethorpe Paving Avaliações 

284
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Unlike many other places, Primethorpe paving allowed me to get a mixture of sized patio slabs without buying a bulk amount. A perfect amount for what I needed. I am aiming to make my patio bigger over... Ver mais

Avaliado com 5 de um total de 5 estrelas

Display area nicely laid out with plenty of choice. Very helpful staff, not pushy. I had lots of questions, all were answered clearly helping us to make decision on which paving to buy. We ordered th... Ver mais

Avaliado com 1 de um total de 5 estrelas

Bought a small amount of Indian Sandstone to finish off a large job, one of the large slabs arrived in its packaging broken. Took photos and sent to the company instantly, only to be told, "this c... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered Indian Sandstone in Autumn Brown. Order process was simple and easy to navigate on the website. The delivery came as booked. Indian Sandstone was perfect. Only quibble was the price of the del... Ver mais

Detalhes da empresa

  1. Loja de artigos para paisagismo

Escrito pela empresa

Supplier of the finest landscape gardening materials


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

284 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Respondeu a 92% das avaliações negativas

Normalmente responde dentro de 24 horas

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4,5

Todas as avaliações

(284)

121 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

BE THERE AND RECORD DELIVERY

PAY ATTENTION AT DELIVERY, BE THERE AND RECORD THE OPERATIONS.
When the driver arrived for delivery of tonne bags of sand and tiles, I opened the sliding gate in front of him and everything was working perfectly. When he left one post was bent causing the gate to overrun out of the guide and not closing properly in the guide on the opposite post. The driver denied responsibility and the company said that without a video reporting the incident, they do not recognize liability. So I have to pay for the repair.

UPDATE: One person from the sales team of the company stated that the driver who made the delivery had knocked off posts fences and even a wall in other properties as well. SO RECORD THE DELIVERY.
In my instance they stated they have proof they have not cause the damage by they refuse to share them.

Update after the answer: yet they are not willing to share their proofs.

17 de julho de 2024
Avaliação não solicitada
logotipo da Primethorpe Paving

Resposta da Primethorpe Paving

We are sorry to hear about your concerns regarding your delivery experience. We take all customer feedback seriously and always strive to provide a high standard of service.

Regarding your claim, we want to clarify that the delivery on that day was carried out by the company owner, and no unloading took place near the gate. Had we caused any damage, we would have taken full responsibility, as we have done in the rare instances where incidents have occurred in our 15 years of trading.

We understand that accidents can happen, but in this case, we have reviewed the lorry CCTV thoroughly and found no evidence to support the claim that our vehicle caused the damage.

Avaliado com 5 de um total de 5 estrelas

Hidden Gem!!!

Wow! What a hidden gem.
Searching online for a fire place hearth and discovered this company. Must of spoken to 4 or 5 members of staff all as helpful as the next. Great products, Fantastic quality, great price and an unbelievable service.
Thanks again for all your help

12 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great communication, prompt service.

The whole process was seamless and straight forward. We dealt with Kelsey who kept us updated every step of the process, answered all of our queries and our hearth was delivered exactly as planned. Would gladly recommend and shop again.

6 de maio de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ordered and paid for 2 bulk bags of…

Ordered and paid for 2 bulk bags of blue slate to be phoned the next day to be told they don't deliver to my address I check and read thur there delivery description nothing to say they don't deliver to ni unlike all other places that don't deliver they did not make this information accessible now I've to wait 3-5 working days on a refund waste of time

22 de maio de 2024
Avaliação não solicitada
logotipo da Primethorpe Paving

Resposta da Primethorpe Paving

Hi Jonny,

Sorry this isn't clearer on the website. We do our very best to make it as clear as possible that it is local delivery only.

We have a link on every aggregate page labelled "Check We Deliver Aggregates To Your Area HERE"

Which when clicked shows all the postcodes we do deliver to.

I will do my best to make this an even more visible part of each page. Sorry for the confusion.

Refunds via our website are normally a lot quicker. Apologies again for the inconvenience.

Avaliado com 5 de um total de 5 estrelas

Absolutely superb customer service and care.

I ordered a hearth from these guys and I have to say that their customer service was outstanding. The communication was superb from start to finish and team members that I spoke to including Kelsey, Donna and I think a chap named Lee, were all exceptionally professional, courteous and knowledgeable. I had a couple of changes to my drawing and decided to opt for delivery after I'd already stated that I would collect and these issues were dealt with immediately and very easily. I wouldn't hesitate in using these guys again and it's no wonder they've got 5 stars on the reviews. A pleasure to do business with!

10 de maio de 2024
Avaliação não solicitada

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