At the Ashford store we found just what we wanted from the wide choice of utensils on display. The Assistant too was helpful in a charming manner and carefully checked that the steamer top we had brou... Ver mais
Localização
Trocar localizaçãoUnit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD Ashford, Kent, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Products, Great 10 year guarantee , have had to usethree times after several years of use,and replacement was given when started to arc on induction hob. Also a glass lid broke which was replaced... Ver mais
A empresa respondeu
Great customer service. Shop assistant appeared to have good product knowledge and took time to explain options and demonstrated where necessary. Great value and good quality knife sets. Very happy cu... Ver mais
A empresa respondeu
Really knowledgeable staff! We were replacing our cookware after having an induction hob installed. There are quite a few ranges of pots and pans to look at and we wanted a range which was dishwash... Ver mais
Detalhes da empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contato
Unit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD, Ashford, Kent, Reino Unido
- 01233 624126
4,8
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great product and great service
Great product and great service.
Visited the Ashford Outlet store and received brilliant service in a very tidy and clean store.
12 de dezembro de 2025
Resposta da ProCook - Ashford
We're so happy to hear about your great product and service experience! We appreciate your comments regarding our tidy and clean Ashford Outlet store.
Always top notch products along with…
Always top notch products along with first class customer service!
12 de novembro de 2025
Resposta da ProCook - Ashford
We're happy to hear that you consistently receive top-notch products alongside first-class customer service! Thank you for your positive feedback.
Resposta da ProCook - Ashford
We're so happy to hear that our staff was helpful! Thank you for your positive feedback; we appreciate it.
Great shop and service
17 de novembro de 2025
Resposta da ProCook - Ashford
We're glad you enjoyed your experience with us! Thank you for your positive feedback; it means a lot to us.
Great company my masher l brought is…
Great company my masher l brought is amazing
17 de novembro de 2025
Resposta da ProCook - Ashford
We're happy to hear that you are amazed by the masher you purchased from our company. Thank you for your positive feedback!
Found what we were looking for
Found what we were looking for. And cheaper than we were expecting. Prompt service at the till.
16 de novembro de 2025
Resposta da ProCook - Ashford
We're happy to hear that you found what you were looking for at a great price! We appreciate your recognition of our prompt service; thank you for your feedback.
Very helpful assistant.
18 de novembro de 2025
Resposta da ProCook - Ashford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great selection of goods
Very friendly staff . Good selection of products . Bought a bread maker which are very difficult to buy in stores they seem to be all online so was very pleased to see the actual thing and purchase in store
14 de novembro de 2025
Resposta da ProCook - Ashford
We're delighted you found our staff friendly and our product selection good. We're so pleased you could find and purchase a bread maker in our store!
A quality but competitively priced toaster
Good quality, well priced toaster. Recommend.
14 de novembro de 2025
Resposta da ProCook - Ashford
We're happy to hear that you find our toaster a good value! Thank you for your recommendation; we appreciate your feedback.
Procook Ashford A delight to visit
Helpful staff and beautifully laid out displays
12 de novembro de 2025
Resposta da ProCook - Ashford
We appreciate your positive feedback! We are so happy to hear our staff was helpful and that you liked our displays.
Excellent service by staff very helpful
Excellent service by staff very helpful
16 de novembro de 2025
Resposta da ProCook - Ashford
We appreciate you letting us know our staff was helpful and our service was excellent for you. Thank you for your positive feedback!
Resposta da ProCook - Ashford
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful during your purchase.
Excellent service in the store from…
Excellent service in the store from staff.
15 de novembro de 2025
Resposta da ProCook - Ashford
We appreciate your positive feedback! We are so happy to hear our staff provided excellent service in the store.
Great pots and pans at good sale price
10 de novembro de 2025
Resposta da ProCook - Ashford
We're happy to hear that you are pleased with the quality and value of our cookware. Thank you for your positive feedback!
Great product
Great product, shame about the bombardment of emails, nearly every day. And the threat of- ‘use your voucher before it’s too late’ surely the voucher lasts at lead a few months? I only made my purchase a week ago and if I needed anything else I would have bought at the same time as this purchase
9 de novembro de 2025
Resposta da ProCook - Ashford
We appreciate your feedback and are glad you like the product. We are sorry the volume of emails and voucher communication caused concern. We'll review our email frequency and voucher policy to improve the experience. Thanks for bringing this to our attention.
Staff so helpful.plentyof stock .would…
Staff so helpful.plentyof stock .would recommend.
12 de novembro de 2025
Resposta da ProCook - Ashford
We appreciate your positive feedback! We are so happy to hear our staff was helpful, and that you liked our plentiful stock.
Resposta da ProCook - Ashford
We appreciate you sharing that our service was helpful and that we had what you wanted. We are so glad to hear it! Thank you.
Everything That you could want for a kitchen
Everything That you could want for a kitchen In one place. Excellent selection of equipment
9 de novembro de 2025
Resposta da ProCook - Ashford
We're happy to hear that you had such a positive experience! It means a lot to us that you appreciate our excellent selection of kitchen equipment. Thanks for your feedback.
I bought two different knives
I bought two different knives. When I get home they are both the same. My fault, I should have checked them before I left.
4 de novembro de 2025
Resposta da ProCook - Ashford
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
I like the products first time I bought
I like the products first time I bought
On line usually go to the shop
25 de outubro de 2025
Resposta da ProCook - Ashford
We're happy to hear that you like the products and that this was your first online purchase with us. Thank you for your feedback.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.